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Dorothy Ayer said she was quoted a price of $69 a month for a package including landline phone and broadband service from Frontier Communications, but when she received her first bill, she claims she was charged $426.55.
Ayer filed a class action complaint against Frontier Communications Sept. 12 in U.S. District Court for the Central Division of California, claiming the phone company regularly engages in unlawful, unfair, and deceptive business practices including false advertising.
Ayer claims Frontier promised her all installation charges, activation fees and other miscellaneous costs found on her first bill would be waived, but now that the bill is in her mailbox, the company wants to be paid in full.
The lawsuit asks the court to recognize the economic harm and injury done not only to Ms. Ayer, but to other similarly situated Frontier customers. The lawsuit claims Frontier Communications benefits from falsely advertising the prices of its services without properly informing customers of the many other charges the company levies on the first bill.
If Ayer is successful, Frontier will be forced to notify all affected customers and presumably refund or credit their accounts.
The case is being handled by attorneys Todd M. Friedman and Adrian R. Bacon of Law Offices of Todd M. Friedman PC in Woodland Hills, Calif.
People need to start recording ail their phone calls with company reps. They’re recording it already, for their benefit. One little app on your phone to record calls, then you’re protected. For really serious matters, you should insist on getting everything in writing, up front.
EV, I completely agree. Recording your phone calls is a great way to keep these companies in check. There’s a great blog post about how this, and a handful of other techniques, can help you fight cable/wireless/internet companies: http://bit.ly/2czicy6
I do record them and when you let them know that they will flip the blank out. Stating we can’t do that and they will hang up with us immediately. So I told them I stopped and just kept recording. Rudest company I have ever dealt with and I could go on for hours with all the problems we have had with them since moving to the sticks and being forced to go through them. Thank god for Satellite and affordable Cellular Data now. But now Frontier says they auto-renewed our contract and we have to pay $200.00 to get… Read more »
I have good notes and have recorded some of my calls
Frontier needs to be sued for false advertising of fios. They ran commercials on TV and radio that fios is here but in reality its not. We wanted fios for 10 years and they have not done anything.
I and 4 others need to join a class action lawsuit against Frontier Communications, can anyone tell me who is involved so we can join. I have months of paper trails and documents.
FRONTIER SAID they were giving me promotional credit. for 1 year. I have called them several times regarding this, there is no promotion showing on my bill. THE have lied to me they upgraded my internet service without my permission. I don’t know how they can get away with this,
I and 4 others need to join a class action lawsuit against Frontier Communications, can anyone tell me who is involved so we can join. I have months of paper trails and documents.
Deborah,
I’d start with the lawyers handling the class action.
According to the article, it’s the law offices of Todd M. Friedman in California. From their web site, I see the following number listed for their California office for an initial consultation: 424-285-6006
I’d call that number and explain that you’d seen a news article about a class action suit they are filing against Frontier Communications, and state that you’re interested in joining the suit.
Good luck!
frontier every month for the last 8 month for incorrect bills amounts, each time they tell me they will correct credit my bills to the agreed amount but not back dating to when I started service with them my bills were to be 210.00 per month with taxes. But each month I receive a bill ranginging from 365.00 try 425.00 per month. Each month I would call them and spend 120- 150 min. From hold to I’m working on it and some times to be hung up on and having to start the process all over again,the first few months… Read more »
Hello all we are going through the same type of problems. Ever since Frontier took over Verizon we’ve had to call every month to get bill changed. Has gone from $130’s to $200’s a month, they say that they change on their end but next bill gets larger.
Have called every month to change even talked to supervisors and spent hours on phone to fix they still can’t get it straight , just called again today bill was credited with another $60 credit over charge. Were and who do you contact about joining this lawsuit?
I finally filed a complaint with the Better Business Bureau (New York) as well as the FCC. Magically after months and months of rude customer service reps and compounding late fees, my entire bill was written off and received an email from an executive apologizing for the inconvenience. In addition I received a $50 credit on my bill.
I too want to join this class action lawsuit. It is unbelievable how unscrupulous this company is. Im having the same issues with the Promotional rate that expired but was offered to continue it for another year but keeping getting charged higher rates without the discount. I finally canceled my cable service but kept the internet. Waiting to see if my next bill is trying to charge me for cable which I’m sure they will. Ive filed complaints with BBB and FCC twice now. This company is such a scam.
How to receive emails when your internet service goes down https://www.amazon.com/dp/B06XWWX7BG/ref=olp_product_details?_encoding=UTF8&colid=1PLRY915VTDDS&coliid=I36RAYMLIPXAOL&me=
I want to join the class action lawsuit too
What about being billed for a service you don’t even have?? Then they report it to your credit.. 6 months of
Frontier-communications-corp hanging up or endless transferring? They owe my mom 300 bucks but bill her for a service that was never installed .
Reporting bureaus require verfication of debt if you challenge it.
Hello, I am currently involved in a dispute with Frontier about charges….and a quote they gave me but like other customers they did not honor. I have since filed a complaint with the FCC. This morning I spoke with a Frontier person name Megan, who said that it was a computer mistake, etc…. I have been dealing with Frontier since day one (from about 3 months ago) regarding so many problems and spoke with so many Frontier employees –between 20 to 30 is my best guestimate– that it seems like a nightmarish joke is being played on me. I would… Read more »
I’d like to join this lawsuit. I’m currently having similiar, if not worse issues then what the article listed. I have been on the phone or chat every day battling with them. They are still incorrectly doing it. They are also now trying to say that I may or may not get approved from a credit. I have to wait 60 days for my bill to be fixed. We received a wrong product (incorrect billing and wrong product ordered to us, girl sent us a router that I did not ask for and she upgraded our plan without telling me… Read more »
I cancelled my service with Frontier about 7 months ago due to horrible service and misleading information. I was informed over the phone that all debts are cleared and my equipment was received. I get an alert on my credit app this morning and it dropped 50 points this month due to being 90 days late for a payment. I’m so pissed right now. I have wasted roughly 8 hours of my life on the phone with this company and now I’m probably going to spend another 8 hours trying to get my credit fixed because of them. I have… Read more »
Please add me to the Class Action suit against Frontier – they have been cheating me on their pricing and should not be in business. What a horid waste of time dealing with them. Can you add Verizon to the suit for dumping us on them and not letting us out of our contracts at the time it happened?
Thank you!
Angela Demott
$69.00 bill with $10.00 over the data limit x3= $99.00 dollars. Monitored my data usage and their system does not compute. I was not told this data limitation when it was sold to me, I received pop-ups on my computer screen. I record calls “for training purposes” and keep very good notes. I’m in.