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Comcast Says It Will Spend $100M on Chicago, But Not Before Capping Internet Usage

Phillip Dampier July 18, 2016 Broadband Speed, Comcast/Xfinity, Competition, Consumer News, Data Caps 5 Comments

comcast cartoonComcast announced last week it will invest $100 million in fiber optic and coaxial cable to expand its network for businesses and residents across the Chicago region, but not before it slaps a usage cap on Chicagoland internet users forced to join its compulsory data cap “trial.”

Beginning Aug. 1,  customers who exceed 1 terabyte of data usage per month will face a nasty overlimit fee of $10 for each 50GB of additional usage they rack up over the course of a billing cycle. Customers who want to keep the unlimited broadband plan they have today can, if they are willing to pay an extra $50 a month.

Comcast’s PR department has christened the incoming data cap the “Terabyte Internet Experience,” suggesting customers will now have the privilege of using up to 1,000GB each month without facing extra charges. But the plan customers have until the end of this month already allows that, and more, without facing overlimit fees that will top out at $200 a month.

Customers like Greg believe Comcast has a different agenda imposing data caps.

“We’ll teach those cord cutters a lesson,” he wrote. “We’re going to get your money one way or another. Comcast is just greedy, they want to extort as much money as they can from people. I’m paying $90 for internet, with the option to charge more based on their conditions. Remember when consumers had options?”

Other residents looking for an opt-out of the “trial” are out of luck.

comcast“Got the email this week we get to be part of this data cap ‘trial,'” shared another customer. “How lucky are we? And what do we get for being part of this trial? Absolutely nothing! And can we opt out of this trial? Heck no!”

Comcast claims almost nobody will be impacted by the terabyte cap, predicting as few as 1% of their customers reach that level of usage. But 25% of Comcast customers nationwide have now received email and other notifications about a data cap plan “trial” Comcast has spent time, money, and resources trying to explain and implement in a growing number of cities in their service area. Many ask if so few are affected, why make the effort?

The FCC received 11,812 complaints about Comcast in 2015, mostly about its data cap trials. That is at least 5,000 more complaints than AT&T, Verizon, and Time Warner Cable received combined. That would seem to indicate a significant percentage of Comcast customers are concerned about data caps, even if they are not among the “1%” Comcast now claims will be affected by caps.

Comcast’s plan to invest $100 million in Chicago, primarily on fiber expansion, may not placate customers who do not appreciate their internet usage being capped at the same time Comcast’s network capacity continues to increase. Most of the upgrades may be targeted to benefit Comcast’s business customers. The expansion will string 50 miles of fiber cable across seven square miles of downtown Chicago, including the Loop, River North, and River West. Additional expansion will target the city’s Back of the Yards and Bridgeport neighborhoods at in the Peterson-Pulaski business district near O’Hare.

Comcast claims the upgrade will expand internet, video, voice, and home security/automation services for residential customers. They will just need to make sure not to use them too much.

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7879878
7879878
7 years ago

And why isnt the FCC getting Involved? The fact there is NO OPT OUT and a $35+ option to get back what you had before should be a huge red flag to anybody. I got capped by Comcast for there BS Trials (More Like they are forcing data caps under the disguise of a trial) and Im completely pissed off by it. I am a CONTENT PRODUCER (Twitch, YouTube, etc.) and Easily can use in the Multi Terabytes a month just uploading and counting the downloading that my Family does. The moment I was capped I wasnt told about it… Read more »

Josh
Josh
7 years ago

This is just an excuse to raise bills by at least $50/month (or more, if you go over without realizing you have to *CALL* to add this $50/month fee).

I may have to switch to a local company that has fiber for vastly cheaper.

BobInIllinois
BobInIllinois
7 years ago

Just a note to explain what Comcast means by the “Chicago Region”. It is a Comcast regional market designation for more territory than just the Chicagoland metro area. It also includes Central & Northern Illinois, SW Michigan, & NW Indiana. These areas would certainly not consider themselves part of the Chicago metro area. These areas are all affected by the new Comcast “Chicago Region” usage cap policies. Comcast “Chicago Region” major cities/towns(outside Chicago and its suburbs) include Central & Northern Illinois cities of Rockford, DeKalb, Peoria, Bloomington-Normal, Champaign-Urbana, Decatur, Quincy, and Springfield; Northwest and Northern Indiana cities of South Bend,… Read more »

Josh
Josh
7 years ago
Reply to  BobInIllinois

Glad you mentioned that. Yeah, I’m nowhere near Chicago and am affected.

Mike D.
Mike D.
7 years ago

There are giant delicious pies being feasted upon and Comcast isn’t able to gorge themselves. That will end soon, and unless customers drop them like a hot potato they will gorge too.

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