@comcastcares Comcast failed again. Sent a rep, after 2 weeks without service, to decline fixing my service because it’s too hot!😡😠😳

— KRYSTAL (@iCoachKrystal) August 19, 2015

Krystal Wright has two major stresses in her life now: worrying about a disabled parent who has lost the ability to access 911 and Comcast, the company that made not having access to 911 possible.

The Atlanta-based health coach has been without Comcast service for two weeks and after several calls and long waits on hold, a technician arrived just long enough to tell her he wouldn’t repair her service because it is too hot outside.

“I have no idea what the matter is and neither does my service provider or their reps,” Wright tweeted to her followers.

Wright’s efforts to follow up resulted in one Comcast representative disconnecting her while another refused to read the notes on her account taken from previous encounters with customer service.

“A rep that is not listening,” Wright adds. “I know I don’t have many followers but someone will read this and BEWARE of Xfinity’s misleadings.”

Although Comcast promised to call back if the call was dropped, they never did. Wright called them back yet again and “they tried helping me by escorting me through the same hoops of which I’ve already jumped,” Wright said. And once again, “No notes read!”