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Source: FCC Will Get Serious About Data Caps if Comcast Moves to Impose Them Nationwide

fccA well-placed source in Washington, D.C. with knowledge of the matter tells Stop the Cap! the Federal Communications Commission is prepared to take a hard look at the issue of Internet data caps and usage-based billing if a major cable operator like Comcast imposes usage allowances on its broadband customers nationwide.

Comcast introduced its usage cap market trial in Nashville, Tenn. in 2012 but gradually expanded it to include Huntsville and Mobile, Alabama; Atlanta, Augusta and Savannah, Georgia; Central Kentucky; Maine; Jackson, Mississippi; Knoxville and Memphis, Tennessee; Charleston, South Carolina; and Tucson, Arizona.

“Two and a half-years is exceptionally long for a ‘market trial,’ and we expected Comcast would avoid creating an issue for regulators by drawing attention to the data cap issue during its attempted merger with Time Warner Cable,” said our source. “Now that the merger is off, there is growing expectation Comcast will make a decision about its ‘data usage plans’ soon.”

In most test markets, Comcast is limiting residential customers to 300GB of usage per month, after which an overlimit fee of $10 per 50GB applies. Despite that, Comcast’s forthcoming premium gigabit speed plans are exempt from usage caps, the company announced.

Comcast sustomers in market test cities have not been happy with the usage caps, some confronted with inaccurate usage measurement tools or “bill shock” after claiming to find surprise charges on their cable bill. One federal employee offered his own story of bill shock — $200 in overlimit fees on his April Comcast bill. The customer spent $70 a month on broadcast basic cable television and Comcast Internet service. As an almost cord-cutter, he could instead rely on one of several alternative online video providers like Netflix or Hulu, but watching video that did not come from Comcast’s cable TV package contributed to eating his monthly usage allowance and subjected him to hundreds of dollars in extra fees.

cohen“I’ve reviewed [the] account to see and can confirm the charges are valid,” responded a Comcast representative who defended the company’s usage cap trials. “Please understand that we are not here to take advantage of customers. We are here to provide a great customer service experience.  After researching [the] account, at this time no matter what level of service you obtain, the Internet usage [allowance] will remain the same.”

To date, the Federal Communications Commission has left the issue of data caps and usage-based billing on the back burner, despite a Government Accounting Office report that found little justification for usage limits or compulsory usage allowances on broadband.

In 2012, former FCC chairman Julius Genachowski defended the practice, claiming it would bring lower prices to light users, spur “innovation” and enable consumer choice. But Comcast customers have found little, if any savings from Comcast’s so-called “data usage plans.” The only savings comes from enrollment in Comcast’s Flexible Data Option, which offers a $5 discount if a customer keeps usage under 5GB a month on just one plan — Comcast’s 3Mbps $39.95/mo Economy Plus tier.

“We don’t see much innovation coming from Comcast’s usage limit trials because Internet pricing continues to rise and the plans have the side effect of discouraging customers from using competing video providers, which can consume a lot of a customer’s usage allowance,” our source adds.

You're over our arbitrary usage limit!

You are over our arbitrary usage limit!

As far as enabling consumer choice, Comcast’s own representative put the kibosh on that, unless a customer wants to pay higher Internet bills.

Net Neutrality and issues surrounding Title II have consumed much of the FCC’s attention in the residential broadband business during the first half of the Obama Administration’s second term. Usage billing and data caps are likely to become bigger issues during the second half if there is a decisive move towards compulsory usage limits and consumption billing by large operators.

“An operator the size of Comcast absolutely will draw scrutiny,” said our source. “If Comcast decides to impose its currently tested market trial plans on Comcast customers nationwide, the FCC will take a closer look. Under Title II, the agency is empowered to watch for attempts to circumvent Net Neutrality policies. Usage caps and charging additional fees to customers looking for an alternative to the cable television package will qualify, especially if Comcast continues to try to exempt itself.”

Cable industry officials have also become aware of the buzz surrounding usage caps and growing regulator concern. Some reportedly discussed the possibility of FCC intervention behind closed doors at the recent cable industry conference in Chicago. Multichannel News reported (sub. req.) cable industry executives increasingly fear federal officials will ban usage pricing for wired broadband service on competitive grounds. Online video competitors rely on large cable and phone companies to reach prospective customers, many that may think twice if usage allowances are imposed on consumer broadband accounts.

Currently there are 204 comments on this Article:

  1. Rob says:

    People with Data Caps should be filing a complaint with the FCC as a way to take action against
    this practice. They listened to our cries for Net Neutrality, and Data Caps are just another way that
    ISPs are harming Net Neutrality, after all. The process is very simple, and should only take as long
    as it takes you to write a very strongly worded letter as to why Data Caps suck so much.

    https://consumercomplaints.fcc.gov/hc/en-us

    • Joe says:

      I filed an online complaint against Comcast over the data usage fees. We’re cord-cutters, and this really pisses me off.

      To my surprise, the FCC actually requires Comcast to respond to complaints. Someone from some Comcast office in Tennessee left me a message and sent a form email wanting to discuss my complaints. I sent a nice email back, pretty much saying that, unless they were going to discontinue the data surcharge, there was little that needed to be discussed.

      I’m not holding my breath, but it is kind of nice that they are having to respond to me, no matter how minuscule the effort on their part.

      • Nathan says:

        I just filed a complain too…..my biggest issue is that when the technician was here in my home, he never told me about Caps, and when i actually called comcast they said that they do no need to tell me about the data caps…I was furious….then they apologized. I asked them why do you have caps? they said its a better way to keep their servers from being too full…or too busy. I called Bulls%$# on that…..South Korea has better internet that the USA alone, so don’t give me that. I don’t buy those lies…The Data Caps suck and i just do not know for how long they will continue this “trial” here in Tucson, AZ. Once my contract is over with them (comcast) im going with another company that doesn’t have any caps.

        • Mack says:

          You are the lucky ones in Tucson. At least you are tiered, meaning the caps are 300, 350, 400 depending on what service you have. I used to live in Phoenix and Cox does this. Since Cox is also in Tucson, Comcast had to match them. The rest of the affected Comcast uses are in the south where there is no competition therefore segregating us once again. The users up north have no such caps especially where the Comcast HQ is.
          I was on the 25mb plan and went over so I thought if I upgraded to the faster extreme plan I would have more cap like I did in Phoenix. Boy was I wrong! It is the same 300gb no matter what plan you have. I just believe if I pay for more speed my cap should rise accordingly.

        • Maryann says:

          When the banks got caught charging customers overdraft fees without giving them a choice up front to choose the account to decline if funds are not available, they had to finally give the customers the up front option when opening an account with them. It should be the same, the choice should be up front. You can’t allow the charge to happen without the consent of the client. We did not consent for the data to be charged this way. In the case of internet service you are existing as a customer and left no choice. We are given the choice to go without internet or be overcharged. My child may go online without our knowledge and watch episodes of Power Rangers and I will get whopped with a huge bill because of this. That is just wrong. The FCC needs to step in here.

        • Joe says:

          You’re also lucky that you have other options. I have no other cable options where I am in Maine. DSL is not an equivalent and therefore ComCrap has a monopoly here.

      • EG says:

        My complaint has been filed.

    • Glenn Hull says:

      $299.99 per month for 2GB Speed. Thank goodness there are no data caps! Way to innovate Comcast! #comcastcares

    • [email protected] says:

      I sent my complaint to the FCC and BBB

    • corey says:

      BE WARNED ABOUT FILING COMPLAINT TO FCC.

      As it is, when filing a complaint, FCC send your FULL DATA to the ISP. So the ISP knows you are a in their terms “trouble maker”

      I am dealing with an issue where I have noticed a severe Download Throttling on real files from websites. 300mb use to take 5 min or less now they take in excess of 10 minutes, on a 7mb connection.

      This started happening after I filed my complaint dealing with the data caps and netflix where the ISP exempts their own tv/movie service from said data cap.

      My ISP has used some kind of shapper that lets the “speed test” sites show its running at or slightly above my paid for service speed. while real download speeds of websites suffer.

      I know this to be true by timing the downloads of files that I know the size of and the rate at which it should be downloading at. In reality NONE of the sites are coming even close to what it was before the complaint.

      We need to get FCC to change its procedures on HOW they handle complaints so that the ISP do not know the specific person or location other than city and that if FCC insists that ISP return a response it must go through them and forwarded to us.

      There is NO land line alternative by any companies that have NOT been declared a monopoly in my community. (charter) And dish is out due to building rules.

      my provider is centurylink

      • Kytriya says:

        Issues with comcast? Get a lawyer and sue! Keep very detailed notes, bills, and so on to prove your rights have been violated. Comcast can NOT slow down your speed just because you went to the FCC!

        Comcast came out to my parents house, fixed our speed, as it was way too slow, showed us the new speed and then went back out and slowed it down. I noticed immediately. My dad did not. I mentioned something, but my dad is so over the top stupid he refuses to believe the truth that is in front of his own eyes! I decided it wasn’t worth fighting as dad was paying anyway and I would move out as soon as I could. I have Charter and Charter is brilliant! Yes, yes, they did recently merge, but so far no issues! Internet and Cable is both very good! No risk of data caps currently, no risk of losing channels due to negotiations going south (like with Dish!)

        However, with all that said, I do expect data caps to cement themselves UNLESS we all boycott en masse all companies who implement data caps. And, for those who can afford it, help those who can not afford it, to switch companies. As certain older folks die off (sorry dad!), bad companies will lose even more customers (the ones who didn’t make the switch as they didn’t care.)

        NEED: We need competition in the market place such that every single home can choose a different cable company and install that cable companies “stuff” if they so choose. This is why I’d have the fiber optics/cables that are in the streets owned by the government. I’d have the cost to replace and upgrade those “cables” paid for by the cable companies. And, I’d not allow the government to have red tape and other slow tactics that prevent the “cables” from being upgraded or replaced in a timely manner.

        (Not going to reply after this as I’m not following this thread due to an excess of emails. Sorry! )

    • Anthony Hernandez says:

      I just sent this in to the FCC with an audio clip!

      Comcast will not do a thing regarding WiFi hacking while enforcing their Data Cap

      Since October of 2015 Comcast has enforced a Data Cap on my account. This has been a nightmare trying to regulate in my home due to internal and external issues that Comcast will not acknowledge. I have attached an audio recording of my last conversation with 3 representatives at Comcast. I’m sorry I did not edit the waiting periods of the clip. Please use Windows Media Player and fast forward. The recording details the problems I have had dealing with the Comcast Data Cap. I will describe it here to elaborate on the audio clip. Since October of 2015 I’ve been getting emails, calls and screen pop up advising me that I am getting close to passing the 300gb cap. Even though I could not figure out why this kept happening I tried my best to investigate why this was happening. Comcast would and could not help me, they just advised me to investigate myself. After 2 months that I passed 300gb I decided to check my Comcast Modem/router for anything that could help me. Keep in mind this I am doing with out Comcast advising me. When I logged on I noticed 2 unkown connections. One was a MoCa connection and the other was a wifi connection. I checked to see if it was something in my home but it was not. I decided to block them both and reset my wifi and modem passwords. I restarted and logged back in the modem to find that both connections were still there. The wifi eventually disappeared but the MoCa stayed. I decided to contact Comcast Tech Support. The Tech logged on to the Modem and attempted to block the unknown connection also, but again it returned. He then decided to completely hard reset my modem and rename everything. After he did that the unknown connection stopped. After analyzing the situation The Tech determined it was a Range Extender type adapter that had hacked into my wifi signal and was stealing my internet. This explains all the unknown data use and why I had been going over my Cap. The next morning I called the Data Cap department at Comcast and explained the situation and gave them the Tech report number for reference. I asked them to remove the months I had gone over the 300gb but they refused telling me that it was my problem I was hacked. They would not be responsible for it and they were not going to do anything about it. This is wrong. The data cap policy is wrong. Comcast is wrong! Please help me. I did nothing wrong to have to deal with this. This problem has caused conflicts at my home and arguments because I was blaming other users in my home. Please Help Comcast understand there is a problem with what they are doing to their customers. Please do not have Comcast contact me with excuses on what has happened by pointing the finger at me because that is wrong. The system is broken and what they are doing is wrong. My Comcast leased Router/Modem was hacked from the output signal, there was nothing I could do to stop or prevent it. also Comcast never helped to inform or prevent this before they started the data cap policy. I cannot be the only customer this has happened to! FCC please help!

      By the way. One of the reps told me that Comcast will be forcing the data caps nationwide come febuary.

    • American Taxpayer says:

      I just want to know what corrupt to the core FCC and other government bodies are allowing our country to be run into the ground. Complete monopolies (consolidation promoting more monopolies and lagging innovation) to squeeze the American consumer dry.

      Why is it the same service for communications in another modern country with similar or even slightly higher wages is $50 a month or less for the same service that we are paying $200/month for and receiving substandard innovations (Germany is 4X faster service/no caps/much faster DSL alternatives) and regulation to promote innovation in IT infrastructure.

      The only possible answer is that this country is so corrupt that we continue down a slippery slope to oblivion as we continue to degrade the quality of life for every man, woman and child in this country by going further in debt as a country and ensuring that our citizens continue to get racked over the coals on prices supported by legal bribery (unlimited campaign contributions) and no consumer protections.

      https://zuhauseplus.vodafone.de/internet-telefon/kabel/

      I hope all of those in this corruption rot in hell one day. I also hope people wake up one day as to what is truly going on here.

    • Brandon Bowers says:

      I have been writing to the FCC for some months now. The new Internet laws were never for the home users. DSL is dead, and millions do not have Internet at all. The federal government does not care for the average American people one damn bit. To prove it, this article will be nearly 2 years old. Has anything been done about the caps? NO!!

  2. tacitus says:

    I know what Comcast is going to say — that the number of people who reach the usage cap is very small, and that it is only there to ensure a reliable, quality service for all customers.

    The first part is very probably true. I watch a lot of video over my internet connection, and the most I’ve consumed in a month is 250GB. Now, I don’t have an entire family glued to their phones, so I’m not the heaviest user out there, but I’m willing to bet that I still consume more than 90% of all users.

    I support the campaign to stop the cap, and always have, because of all the reasons quoted in the article. I’m just not sure Comcast will be forced to give them up — not easily, for sure. Even so, the more pressure that can be brought to bear, the higher the caps will be, which will limit their ability to implement true usage billing, so even the lack of an outright victory could help considerably.

    • Redd says:

      Every ISP says theirs is enough. AT&T thinks 3GB was plenty for 4G data before they throttled you. Comcast said 250-300 was good. There is just no need for wired caps.

    • Jen says:

      I just heard about the cap today because we got a warning from comcast that we are over our 300gb cap. We are only 6 days into our bill cycle so imagine how much we will have used after a full 30 day cycle… This cap is ridiculous and I don’t see how it is not illegal to change your customer’s data plans. I would understand more if it was their new plans and previous users kept their originals unless they switch.

      We have 4 adults and 2 kids at home. 3 of the adults are online gamer, all 4 adults are regularly on the internet and for the kids we often stream Netflix, hulu, and vudu from our blue ray player. Our only option is to pay an extra $30 a month to avoid overage charges since At&t has a 250gb limit. This totally strong arms customers into paying more.

      What exactly are they “trialing?” Testing how much money they can bleed from their customers and get away with it.

      • Julian says:

        Comcast is “Trialing” how many customers will drop them because of this stupid and slimy corporate decision all to to try and skim more money off their Triple and Quad Play customers.

        If they see that more than 10% of their customers are ready with their pitch forks to storm the castle, they may look for another scam in 2016.

        Keep posting….but more importantly File FCC Complaint Reports!!! The FCC needs to be flooded with more reports so they realize this is a serious problem. Not just a few customers.

        File FCC Internet Complaint in the following link:

        https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

        • Matt says:

          We have Blue Ridge cable company in PA, and they are also trying to cap the service, really screwed up we would watch Netflix a lot so we did not have to pay for the cable movie channels, I think this is a way for the cable companies to sell more movie channels, they such

      • Ryan says:

        Lisa, don’t worry that you’re only 6 days into your billing cycle. They measure usage per calendar-month from 12am UTC on the 1st.

      • Jw says:

        I hate this. I’m 5 days into my cycle and got a notice today that we have used 90% of our data! Im jot even sure how that happened. We have no kids. My husband and i are gone from 6 to 6 monday thru Friday. And we maybe stream 1 episode of walkig dead a day and we both use pandora for maybe an hour on the treadmill. Since August (we made it 10 days into our data cycle then) just use my phone data for the treadmill. Strangley enough I never go over with verizon. Comcast says someone is stealing our wifi… our closest neighbor is over a mile away! I am in the Nashville area and this is sooo frustrating. I pay almost $300 a month for only TV and internet. NO movie channels or special packages. Plus the Cable is out almost as much as it works (I’m currently watching an error screen instead of the world series) and the WiFi always goes down from 11p to 3p for “scheduled updates”. I am not sure why they think we will keep them if this continues. I’ve heard rumblings of a Google plan for Nashville. Ill jump ship immediately!
        Coorporate greed at its best. I hope they loose everything!
        Btw… I love too far out for att. They wanted 10k to run cables for us…no thanks!

        • Abel says:

          I am in your same situation. i switched over to comcast in aug 2015 from Uverse. Never went over my data plan with them, but have gone over my data 3 out of the 4 months with Comcast. It’s just me, my wife, and 2 yr old daughter. We both work from full time on weekdays, and have recently gone over the cap for Nov in just 11 days into our cycle. I’ve contacted them repeated, to be asked the same questions over and over, and have been told that someone is stealing our internet, and other crap. they refuse to hold themselves accountable or investigate the matter. All the do is say the problem is coming from the customer’s end. this is happening to a lot of customers. they are criminals

          • Michael says:

            Abel, I’m in your same situation. Or I was, rather. We didn’t realize there was a data cap until a bill came and we learned of the 300Gig cap. We paid and put monitors on our computers to watch our usage. We were coming nowhere close to the amount the claimed so we asked them to provide some sort of evidence that we were using that much, they couldn’t, we figured maybe someone was stealing our internet despite having locked it down as best we know how. (Brother is extremely knowledgeable, works for Microsoft on issues of security, and helped us set everything up) Still, next cycle they claimed we were over our limit halfway through the month.

            They can provide no proof of their numbers (or chose not to with us) and I refuse to pay something simply because they say, “Oh yeah. You have to pay because you’re way over. Why? Because we say you are.”

            That’s not happening. These data caps and even more so the way they are handled is complete bologna.

        • Darren says:

          I had the same issue. I never used more that 200gb before then all of the sudden less than 10 days in I am getting the 90% warning. my router logs data usage, so I checked it it was less than 100 gb for the same period.
          I contacted comcast and they confirmed I was at 90% and suggested I change my wifi password in case someone was leaching from me. I’m a network security engineer, so i was confident that was not the case. but even so, I disconnected my router, unplugged and disconnected my cable modem. went to work and contacted comcast again. ask them if I was still using lots of data. the rep said, “yes, I can see were you have used 20GB today.” I said, “then we have a problem, I disconnected my modem yesterday at about 8pm.” long pause, then they said, “let me escalate this up to security”. stayed on hold for about 30 minutes with no one ever picking up. but the next month, my usage was back down to normal.

    • Maria says:

      i just filed a complaint its my husband, my toddler and me who use the internet we have two smaller kids can you imagine how my bill is going to be in a year! i feel that charging me for overages on my internet is like charging me for the ammount of hours i watch TV!!!

  3. Joe V says:

    I’m an AT&T DSL subscriber and a cord cutter that watches streaming TV. Explain to me how a 150 gigabyte per month and for every 50 gigs a subscriber goes over is charged an additional $10 is somehow not extortion on a supposedly 6-meg (in reality I get 4.38-meg) speed connection???

    I have contacted the FCC trying to get them to investigate this-to get them to listen-to no avail. Please ANYONE, GET the word out.

    • Michael says:

      Try this one…….120.00 monthly for only 30GB and 10.00 per GB over that. No streaming happening here. This is via Verizon’s wireless
      division. Fixed Wireless in my home as it is the only thing available. I used to pay 59.99 for unlimited usage just 3 years ago Via Alltel.
      Verzson is buying up anyone that is cheaper and then slamming peoplel with huge fees. The carriers are moving in lockstep both
      Wired and Wireless to make this their honeypot. I have a hard time beleiving this is not fraud as I am going to put the reasons why in another post.

    • Mike says:

      They are all turning into extortionists……Verizon tried the same thing with me….I have fixed wireless they throtlled my old unlimited 3G plan to unusability and then said as long as I could connect they were fulfilling their obligation, so a usable connection wasn’t an issue? They then said if I switched to their 4G that the throttling would stop…that was of course metered service and because it was
      not available I would still have the same 3G but metered instead. This time around they have me at 30 GB fixed LTE service and
      last mont hit the cap in 2.5 weeks…hardly….everything under the sun is blocked. Then they get to collect 10GB for the overage. This
      is the kind of crap that they are trying to do and I will bet that you guys 250-300 GB wont last much longer if we dont get the politicians
      and the FCC to make it illegal to institute these caps on fixed residential and business services. Here is another good one…a manager…not supervisor but supposedly higher level told me that a GB on wireless was different?? Last I checked a GB was a
      standard unit of measure, but apparantly not with Verizon.

  4. Paul Houle says:

    As @Joe says, usage caps are even more onerous in the Telecom and Wireless sectors.

    The economics of superusers, however, is beside the point for the economics of the internet industry. The difficulty in expanding internet service is the capital cost of the last infrastructure, not the cost of “middle mile” infrastructure or the bulk prices that they pay for bandwidth, which are less than 10 cents per GB. (Frankly I wouldn’t mind paying that from a base of zero.)

  5. Lee says:

    Internet was an after thought for cable television companies. Their business started before personal computers and the internet existed. They need less equipment when every customer watches fixed channels where the programs start at the same time for all customers. More profit under that business model. Streaming video on the internet side requires more equipment and the customers are prone to cancel cable television packages. Less profit. Small wonder they do not want to make it easy for Netflix.

  6. Limboaz says:

    Cox is dramatically increasing usage caps. The preferred package goes from 250 to 350 GB, premier goes from 300 to 700 GB, and ultimate goes from 400 GB to 2 Terabytes. Preferred is their most popular package.
    Just when you think Cox is being generous, consider that the Cox rep told me today that they will be introducing overage fees in the near future, presumably as a way to up-sell heavy users to more expensive packages. It appears that Cox wants to push cord cutters into the Ultimate tier which costs a hefty $100/month. At this price, Cox would likely recoup most of the revenue lost from a cord cutter not having cable TV service. It’s pay me now, or pay me later for cord cutters.

    Currently in my area (Phoenix), the usage cap for 40 Mbps DSL service from Centurylink is only 250 GB. It will be interesting to see if they respond to the cap increases from Cox. Not holding my breath…

    http://www.dslreports.com/shownews/Cox-Is-Dramatically-Increasing-Its-Usage-Caps-133703

    • Redd says:

      Well it sure looks like you were 100% right. It’s just so ridiculous when you look at Google and even Comcast with their 2gig service not having caps. Is Cox hurting so much it needs to ration the net?

    • Jacob says:

      Well, just got the message from Cox they are trying overage fees in my area. The article was posted last night confirming they are doing the same thing Comcast is doing. Start writing to the FCC and Cox now. Be proactive.

      http://www.dslreports.com/shownews/Exclusive-Cox-Planning-to-Impose-Usage-Overage-Fees-133775

    • Elsa says:

      I am also with COX, can anyone tell how accurate their meter is? I have cut back my streaming by about 50 hours a month trying to stay under my cap. I expected a big drop in my usage amount but actually ended up with a big increase in the amount I used for the month. I should tell you I live alone, have a Roku, but my usage has only gone down not up as the meter shows. Right now I am experimenting with view in 790p mode instead of the 1080p I have been using since I started streaming over two year ago. What has surprised is my usage and Cox’s meter has only drop by a few GBs a day, but I am not have radical daily differences in GB used like I did with 1080p mode (7GBs one and the 11-12 GB even through I was watching the 4.5 hours I usually do). How big a difference in usage should there between the two mode. I mean if they want to start charging for overages shouldn’t they be able to prove their meter is accurate?

  7. CaptMans says:

    I always hear the comment from ISPs that only a small percentage of users get near the data cap. Let me see if this sounds familiar to anyone else…
    I own a PS4. I just downloaded ‘Wolfenstein: The Old Blood’ from the PSN marketplace. That one game was over 39GB. That’s over 13% of my MONTHLY data allowance. We also stream from Netflix, Hulu, HBOGo, and YouTube. There’s no way my usage is that abnormal that I should be considered a part of that “small percentage of users”.

    • shelly haze says:

      Right there with you, not only did Comcast not tell us about caps (I am sure it was in the fine print) but really something that is going to cost you hundreds of dollars a year should be told to the customer upfront. We are a family of 4 and we go over every month at 350. We ration Netflix and everything else now we still go over. I can only take the companies word for it that this data usage is accurate. Its not like I have a meter reader for proof of thier charges. The most frustrating is that we cannot switch because you are forced to use whatever cable company is in your area. This sucks!

    • Mike says:

      Agreed …software delivery is another thing that will move back to the dark ages where you either wnt to a brick and mortar store or
      waited for it to come via snail mail. I can no longer allow any game downloads and we were once a household of gamers..mostly
      mmo….can no longer withstand the financial impact of the upgrades…new games….and even playing now has become to expensive.
      I feel like I am handcuffed by VERIZON……pay attention to this company they are all in it to winit…The internet to be the prize.
      their own personal service network, only to be shared for a premium that is unimaginably high. Even the cable companies
      as their infrastructure continues to degrade will be cowering to wireless. Fiber to home will be to expensive a replacement for
      copper and the phone infrastructure is fairly close to done. Then AT&T and Verizon have the top spots along with any other contenders
      maybe sprint and we have the same recurring nightmare. A little dramatic but could happen…lol.

    • mike says:

      That is standard verbage from them all….I guess we all are unusual…..lol

  8. Razor512 says:

    For those stating that the cap is fine because they do not use that much data. they should consider the purpose of the cap on the average user. The cap is largely designed to prevent future use and innovation by applying a cap today that most users will not hit, but later on will be too low for for innovative uses.
    For example if we were back in the late 90’s or early 2000’s and ISP’s made 5GB caps the norm for wired connections. Many people would see that as a massive amount of data that they would not hit. but given that, services such as netflix would never be developed as it will be difficult to get a useful amont of viewing done.

    We likely would not even see the development of streaming HD content. The internet would remain a place for people to look at web 1.0 content and send email.

    The purpose of the cap is to ensure that new technologies do not get developed which will allow current customers to begin using the full speed of their connections, and thus the ISP does not have to worry about the consequences of them overselling the service, coming back to bite them.

    What the ISP’s want is to charge more for fast connections, while at the same time, wanting customers to do the same things that they did online during the 90’s. They want people to buy more speed, but not actually use it.

    While they cannot easily get away with blocking the internet activities that they do not like, they can indirectly block it be implementing a cap which will make certain activities infeasible.

    For an easier to visualize example, think about this. In the US, we have the constitutional right to travel, and thus the government is unable to directly ban any form of travel within the country. In applying the data cap concept to this, imagine if you were a corrupt politician and you hated air travel, and thus did not want the people to use it. Well you could not ban it as that would violate the constitution, but you can implement caps which will make air travel infeasible, for example, limit the max altitude for private and commercial fight to 10 feet above the ground (good luck flying a 747 that close to the ground). Or you can cap by distance. (all commercial and private air travel is limited to a max range of 200 feet per month) Everyone can still use their 747’s and A380’s, but they will likely choose not to because the rules make it infeasible.

    That is what bandwidth caps do for the internet. it allows the ISP to sell an expensive connection (far more expensive than most other countries, for far less speed), all while creating rules which prevent you from doing things that will make full use of that speed.

    • Rhiannon says:

      Razor512, with all due respect, I think you have a fundamental misunderstanding of what they are trying to accomplish, as well as cause and effect. When streaming first started, average Internet connections were not fast enough, but they eventually caught up. Dial-up modems did not prevent innovation. Innovation pushed for faster speeds. Comcast isn’t trying to squelch innovation, frankly they don’t care about that either way. They are trying to not just make more money and improve net revenue, but make up for loss of cable subscribers to Internet-only customers by making single play services less price attractive (something they’ve done for a long time) and get more from those who use more bandwidth for services like streaming. As more people use online streaming and less cable TV, they need more money from Internet subscribers to make up for it. Speeds haven’t kept up with the rest of the world, but even with increased speeds, they don’t give appreciable increased caps, that part is correct (other than the supposed gigabit service that I have yet to see). The thing is, bandwidth is not nearly as expensive for them as it is with most others, as they CHARGE content providers for peering, which is not how the Internet has worked in general up to this point. Peering with ISPs has usually been at no cost to either party, as it is a shared benefit. Now with them charging Netflix and the like for peering arrangements, they are getting it from both ends – the places where the average person’s traffic goes the most pays them for connectivity, while they want to charge extra for what really isn’t all that much bandwidth to these same peering partners. The very small percentage of users who TRULY use up egregious amounts of bandwidth don’t even add much to their bandwidth cost, though if they truly wanted to prevent those people, they would have much higher caps. Their bandwidth cost is among the lowest of all ISPs due to size and receiving money for paid peering. I bet relatively little traffic goes out to their upstream transit providers that they actually pay for, with most traffic going to peering partners.

      And for those that mention Comcast’s ‘cost per GB’, that’s a misnomer as well, as they don’t pay per GB, they have connections of a fixed speed, and they can handle a relative volume of traffic on those connections. The worry isn’t that people will use up their bandwidth to their true potential and they would run out or have to upgrade their network. You often can’t achieve your connection speed anyway, at least during many peak periods. They already make extensive use of traffic shaping and putting too many customers on each neighborhood loop. They just want to capture more revenue from people who are using streaming services more and more, and with 4K streaming coming, our usage will only increase. Imagine how quick those caps will be reached then.

      They must have one massive bottom line (I haven’t checked their revenues). ISPs often did not have caps even in the 90’s and 2000’s when DSL came out. This isn’t some new problem. It’s not that difficult to be profitable without caps. If we had a fast enough last mile that multiple companies could have access to, we’d have local, independent ISPs again with reasonable pricing. But DSL is no longer fast enough, and not many are building out FTTH. Ethernet over Copper (EOC) works well, but ILECs (telcos) don’t want to allow access to what they term as outdated dry copper pairs. But they’re there, they work, and are all we have other than cable to provide service.

      Possibly municipally-built FTTH infrastructure, if actually built and managed right, could be a good option if they only built the infrastructure and let third parties lease access to provide Internet access. That may be the future. Or community nonprofits possibly? Too much capital for private companies to want to invest in that though, with this lagging economy, nobody wants to spend the money.

      • Nate says:

        > Comcast isn’t trying to squelch innovation, frankly they don’t care about that either way

        That’s a DANGEROUSLY NAIVE assumption about a company that DIRECTLY loses business every time someone drops their cable in favor of Netflix, HBO Go (or perhaps an ESPN online if there is such a thing in future). Make no mistake, they want these “cord cutting innovations” to stop and fast! Also, cynics might suggest that “Well they make money either way via cable or internet”. But the reality is that their profit margins on cable TV are (and always were) markedly higher than their ISP profits. Believe me they definitely “care either way” they care very much and are lobbying hard behind the scenes to protect their profits and keep as many on cable as possible, at all of our expenses as well!

        > You often can’t achieve your connection speed anyway, at least during many peak periods

        Mostly true but not always … Bittorrent with it’s ability to break a connection down to many multiple smaller connections can often VERY efficiently use all available bandwidth. Often the connections it’s making are going out multiple exit points on the Comcast network to several other peers of theirs so as to not bottleneck on one peer exchange point. As more and more legitimate uses of it slowly appear, it becomes more of peoples every day downloads. And of course, there’s no such shortage of illegitimate uses of it (as every ISP NOC tech knows). I have a Docsis 3 modem (>100Mbps xfer speeds) and I regularly saturate my 100Mbps router sitting behind it with about 89Mbps of “goodput” whenever I do one of 2 things: speedtest.net (they probably have a server somewhere within Comcast’s network), or I download the newest Ubuntu or CentOS release via bittorrent. But yes you are right otherwise, whenever I do a single http(s) download from somewhere I almost never see those speeds for the reason you mentioned.

        > Possibly municipally-built FTTH infrastructure, if actually built and managed right

        I agree with you on FTTH, or perhaps just FTTC with copper the last few yards (for cost savings and practicality). But you said “managed right”. How often have you seen any Government entity do that? With just about every Gov’t entities inability to fire, whatever Government department in charge will quickly collect average (at best) to completely inept personnel that will quickly let the system go to crap and we’ll be right back to where we started as everyone will just go back to Comcast or whatever their local monopoly is.

  9. Raymond says:

    I’m with Cox. They almost doubled me speeds a few months ago at no extra charge (good). But now they capped me at 150 GB per month (not good).

    Cox’s official BS:
    http://www.cox.com/residential/support/internet/article.cox?articleId={2fd6ccb0-b13a-11df-4be3-000000000000}

    It seems obvious to me that this “solution” is just a dubious way of getting back ‘top tier’ subscribers.

    So, for many Cox users, their data is now capped at 150 GB per month. If they go over, Cox will suspend the service and/or add extra charges on the bill.

    Now, I agree that 150 GB is plenty for some household, but if your a web savy household that accesses a lot of web media, then that cap is not enough. You can pay for higher caps, but there has been complaints from customers:

    http://forums.cox.com/forum_home/internet_forum/f/5/t/2558.aspx

    They talk about this on The Tek:
    https://youtu.be/as1sApp6oX4?t=16m43s
    Also in this article:
    http://www.dslreports.com/shownews/Cox-Is-Dramatically-Increasing-Its-Usage-Caps-133703

    • Elsa says:

      Im with Cox, and just had my cap raised from 100 GBs to 250 GBs, but here is the rub without any change in my usage they are showing a slow but steady increase in the amount of GBs I use. I have actually cut down on my streaming since I no longer have to stream for my dog when I leave her alone in the afternoon, in spite of that the amount stays the same and continues to slowly increase. I have been on the phone with them a number of time, the last time they raised to their second tear technicians. It was a complete waste of time, I asked they if they could check and make sure they have the right IP address connected to my account and was told by both tear one and two of the tech service division they have no way of doing that. Right now they are not charging for overages in my area – when they start I will be leaving them. I think they are playing with their meters. Hey does anyone know if there is a way to meter how much data is passing threw a ROKU?

      • Tim says:

        Depends on the brand of router you use. Acer and Netgear can use the XVORTEX firmware, which comes with all kinds of metering tools, tons of tweaks, and numerous device settings, all of which make it easy to test what is going on with your network. Notably, the XVORTEX firmware has a nice bandwidth meter to test how much data is coming from each IP address. Also, certain routers (not just Acer and Netgear, other brands too) come with bandwidth meters built-in. It may be worth logging into your router’s config page to see what you have available. There are certainly other ways of accomplishing the task, but I find this to be the simplest.

        If you don’t have one of those routers, you can always route the Ethernet through any computer with two network cards and monitor the bandwidth usage. Or alternately, configure a proxy server on a computer on your network, then configure the ROKU to route its connections through the proxy. Honestly, complexity like this is why I prefer the firmware option, ha.

        • Elsa says:

          Thanks, I probably should buy a new router anyway – I am going to see if any you recommended will work with Cox.

          • Ricky says:

            Hello, I seen your post and want to offer some information. I own a Netgear N300 wireless router. This router has a built in traffic monitor service that you can customize. It will allow you to see realtime and historical data. History data for the prior day, prior week, and month.

            • Elsa says:

              Does the router measure everything that passes through it, including a Roku used for streaming?

              • Edna Crabapple says:

                I am interested in this as well.

                I need a new router with this funtionality, as I have 2,
                soon to be 3, Raspberry Pi’s set up as media streamers
                and I plan on cutting the cord in January when I get my
                first of the twice yearly price increases.

                My cable company screwed me out of 100 GB’s the first
                day the caps went into effect. I want the ability to log
                every byte of data so this doesn’t happen again.

              • Ricky says:

                Yes It does. My apologies for the delay. It measures everything attached to your router including wireless. I have 2 TiVo’s, 1 Desktop, 1 laptop, one microcell, and a cell phone. So far the ISP reporting and mine have been close in numbers (less than 1% either way).

                • Elsa says:

                  Not a problem and thanks for getting back to me.

                • Ricky says:

                  One more thing to add, my Sony Bravada TV is also connected and I use Hulu, Netflix and Amazon and trialed Sling TV. The router will capture all internet traffic that goes through the router. Options are both/up/down, mine is set to both since this is what my isp is also monitoring and will bill me for. There is a area at the bottom of the router page with all the usage information. This is not seen on the link below.It is really a good tool and so far accurate to1% +/- of my ISP’s data usage. Please go here for additional information: http://www.manualslib.com/manual/575579/Netgear-N300.html?page=102

                  I wanted to also add that I am limited with the cap and hate it, I am disabled and use the internet more, TV has turned into a channel changing toilet. My ISP introduced a free higher speed then secretly added caps to all accounts. The only way to get a minimal increase in your cap is to upgrade your speed which as we all know is garbage. Who needs 150/10.0 when your isp will never allow you to truly use the extra speeds by allowing unlimited data for ALL the applications available (including cloud backups). Thank you all….

    • Nick says:

      I have 3 kids who hate cable and watch netflix religiously. I have 1000g during the summer and 400g during school..

  10. Okay here’s my problem! Since I have cut the cable my signal is going out constantly making it impossible to watch anything! Another tactic to discourage cable cutters! Anyone else notice this?

    • Rhiannon says:

      M. Washington Are you saying your INTERNET connection is cutting out, after getting rid of CATV? I’ve never heard of that happening to discourage cable cutters. I think that’s illegal (though that hasn’t stopped people before).

      Did you find that your Internet cost went UP by getting rid of cable?

      We need more INTERNET providers, not cable or phone companies who ALSO have Internet. We used to have good local ISPs.

  11. CB says:

    So far I haven’t exceeded the 300GB per month limit imposed by Comcast in Metro Atlanta. But what about when streaming 4K videos becomes common? Isn’t the data rate roughly 4 times that for 1080 res videos?

    • Daniel says:

      Im in metro Atlanta and we cord cut a while back. We are paying $99 for a package deal for tv and internet but that is only because it is 20$ more than just internet… yup 70$ for internet. oh plus the $10 for 50 gb over. Which my wife, 2 kids and myself go over ever month. Last month we were changed $30 additional for overages. I would not consider us heavy users. I would think we are average for a family of 4. We only have two choices AT&T at 4-6 GB or Comcast at better rates and better costs. Comcast was the better deal sadly. In my area 10 years ago we had at least 5 cable internet companies to choose from and now we have 1.

      This is exactly what it is and others have said it…. extortion… it costs them no more if i download 10 TB than if I download 1 MB…

      • Kelly E says:

        Disgusting isn’t it! We have gone over our usage every month, this month my bill was $115!! For just lousy internet that was supposed to be $50. And crazy thing is, my son has gone back to school reducing his usage on his xbox, and we have gone to using an antenna for tv during the day but miraculously enough, our usage meter keeps going up. I definitely agree with the other person who said that we are being charged for more than we actually use. I’d like to see the FCC jump in and find a way to monitor what they actually charge. Funny thing is you can’t log in and see when/what computer, game etc is using what. On Netflix someone hacked my account and I was able to log in and delete the devices from my account. Not so with comcast. I can’t even see what’s “supposedly” using all my data. I just have to pay the bill and take their word for it that that’s how much data we used. Corporate America getting rich off the backs of it’s customers…. greed! Wonder what the CEO from Comcast’s bonus was this year.

        • Tim says:

          Hi Kelly,

          I would like to inform you that Comcast has a promotion called “Xfinity WiFi.” Supposedly you can deactivate it on their website but the button hasn’t worked for ages. I called Comcast and they turned it off on their end after a 2 hour hassle – but it turned back on the next day.

          Xfinity WiFi runs on Comcast rented EMTAs and routers, and it allows free internet access to any Comcast customers nearby. It runs on a separate SSID from your home WiFi and it may not even be visible, but the channel is always active even when turned off. It shows up in your WiFi connections as “Unknown Device” or “Invalid Channel” (etc.) when it’s supposedly disabled.

          This “free” service runs off your data package, so if other people are using Xfinity WiFi, they are using your data cap. The only way to truly get rid of it is to buy a non-Comcast branded EMTA or router. You can check compatible devices on this page: http://mydeviceinfo.comcast.net/

          Arris is their currently preferred brand, but I find that Arris hardware is terrible. If you do think people are using your Xfinity WiFi, I recommend NetGear, Belkin, Cisco, and TP-Link in that order. Avoid any models bearing the Comcast or Xfinity logo, or any sold as “brown box,” “open box,” or “used,” as these may be denied service due to bad pairing registrations.

          Hope this helps.

          • John says:

            The Wifi Home Hotspot doesn’t count toward the data usage of the customer renting the equipment, but to that of the guest user (they have to sign in to use it). If you own your own equipment, you still get access to these hotspots, even though you don’t have one yourself (aside form the other benefits). They also claim it doesn’t affect your speed.

            Comcast’s FAQ on the topic:

            http://customer.xfinity.com/help-and-support/internet/xfinity-wifi-hotspots/

            • Tim says:

              I’m aware it’s not supposed to count toward the device owner’s cap, but it sometimes counts toward the cap for both the signed-in user AND the device owner. I’m sure it’s a “bug.”

              And I can assure you, it does affect download/upload speeds. The device does not pair additional DL/UL channels in order to service the guest. It also broadcasts the Xfinity WiFi on the exact same frequency as the primary SSID. This means no matter what channel you set your WiFi on, it will always experience channel interference. In some cases this self-interference gets so extreme that it crashes the device, requiring a manual reboot.

              – Tim

          • As John said, the Xfinity Wi-Fi service does not count towards your cap when someone else is logged into it.

            Comcast’s Network Gateway puts out multiple Wi-Fi signals — one for your own account for your personal use and a second signal which is open for use by other Comcast customers. Comcast claims there are two discrete networks to handle this traffic — one for your service and another for guest users, so guests cannot impact on your broadband speed or performance.

            I don’t really have a problem with Comcast offering this service, but it should be fully disclosed and explained up front so customers don’t find out they are acting as an involuntary hotspot for the neighborhood.

            I also believe Comcast has some nerve benefiting from this service while you pay the modem fee and electricity bills. A better compromise would be to let customers choose to opt-in, helping Comcast build their Wi-Fi network, in return for the elimination of the modem rental fee.

            You can expect Comcast to keep increasing the modem rental fee over time ($12.95 could be the next price point), which will only drive more people to buy their own equipment, defeating the purpose of Comcast’s planned ubiquitous Wi-Fi network, because as Tim noted, it doesn’t work over customer-owned equipment.

            • Tim says:

              Hi Phillip,

              I’m aware it’s not “supposed” to count toward the owner’s cap. Thing is, it arbitrarily did for my eMTA back in 2013 when I tested this by burning a lot of bandwidth on BitTorrent. We have two accounts because we live in two different states.

              Sometimes it would count only the signed-in user, then there were other times it would count the usage of both accounts together. I was told the “box on the pole is faulty” but given how dysfunctional Comcast’s firmware overlay has been nearly every time I’ve used it… Eh, I assumed it was a “bug” in the programming.

              Also, as I previously stated, the Xfinity WiFi service uses the same WiFi channel as your primary SSID. It still did when I got a new Xfinity box last month – which is kind of why I’m here in the first place. Anyway, even if you’re not getting docked on bandwidth caps, it causes massive amounts of packet collisions and can even induce eMTA crashes.

              It’s important to remember that using two SSIDs on the same channel is bad enough when the signal comes from two separate antennas. Most (if not all) Comcast devices only have ONE antenna (or antenna pair) and broadcast both SSIDs from there at the same time. Therefore, the so-called “discrete networks” are not actually discrete because both come from the same hardware. It would cost a lot more for Comcast to provision two network cards per device. Data collisions easily waste a ton of data bandwidth, possibly more than signed-in users depending on where you live. The Xfinity WiFi causes these data-wasting collisions EVEN WHEN NOBODY ELSE IS USING IT because the Xfinity SSID is constantly broadcasting its location. You cannot turn off this broadcast, even by disabling the Xfinity WiFi.

              Further, I was never able to witness it pairing new Upstream/Downstream channels (those things which are so important in DOCSIS 3.x) in order to facilitate the secondary users. Therefore, the primary link speed is being hampered by the extra data throughput.

              So, it DOES waste bandwidth; that much is unequivocal. Comcast’s hardware has methods to waste your data cap built-in already. If they care so much about people overloading their network they should fix their hardware first. I would think the cumulative waste from a few million people is worse than a few thousand BitTorrent users.

              – Tim

        • shelly haze says:

          Kelly and Tim, Thanks for the information. We use less and less each month and our usage still goes up. We went on vacation for 6 days in Beginning of September. I got home on the 10th of the month and we had already used 150gb. No one was home how was that even possible. So frustrated!

      • Dylan says:

        I’m in the same boat. Atlanta area and just switched over to Comcast and already pissed off. all the employees were too stupid to tell their new customer about the caps. Every time we call about the data meter being incorrect they tell us it’s malware, but I know that’s sh*t. I monitor all 3 computers in the house and the most I use a day is 5gb.

  12. Michael Stevens says:

    I just found out that I have a cap on my $200.00 per month comcast bill. I am currently considering cutting the cable. ADDITIONALLY IFOUND OUT AT&T UVERSE USES THE SAME 250GB LIMIT. CAN ANYONE SPELL PRICE FIXING. I also find it interesting that ATLANTANS,the city line is less than about 3 miles from my residence get 300GB VS 250GB I am allotted . I do not normally have to worry about usage but this past month I signed up for financial advice from STANSBERRY investments and most of the advice comes in the form of VIDEOS EMBEDDED IN THE VARIOS E-MAIL THEY SEND OUT UNDER MY SUBSCRIPTION.

    Additionally, after having been burglarized twice and my computers stolen, I decided to invest in online backup of my data. I found a reasonably priced plan for 5 computer.NONE OF MY DATA DRIVES ARE LESS THAN ONE TERABYTE. Backing up just my primary computer data files takes more than my 250GB. It is beyond time for the FCC to step in and quash the arbitrary caps being imposed by the ISP’S.

    • Joel says:

      Why is comcast still allowed to charge a data overage fee to a select area of customers? Are we not being discriminated against? Additionally, I thought that the FCC had given Comcast a specific allotment of time to do their studies and that the time had expired.

      • shelly haze says:

        Ugh right! How long until everyone gets to share in our pain! The article mentions once they charge thier costumer nation wide then FCC will look into it! What!

    • Just a side note for information purposes: AT&T only enforces its usage caps on DSL customers. To date, I know of no one actually penalized for exceeding their U-verse usage cap of 250GB. That being said, the only reason providers put usage meters on their website and put a usage cap in the terms and conditions is to impose them punitively later.

      If you do exceed your allowance with Comcast, check out our article: http://stopthecap.com/2015/08/26/comcast-still-lying-about-its-data-caps-woodstock-ga-customer-misled-to-believe-there-are-none/

      We’ve had multiple readers report every time they’ve complained to the FCC about the overlimit fees on their bill, Comcast ended up crediting them in full within 60 days.

      Comcast has absolutely zero justification testing or imposing caps on anybody. In fact, they claim no caps on their 2Gbps service, which blows away any argument that “heavy users” cost Comcast and may impact other users. Which impacts customers more, the guy with 45Mbps Internet who watches Netflix or the guy with the 2Gbps broadband hosting peer-to-peer traffic 24/7. They cap the guy with 45Mbps but not the 2Gbps customer? Makes no sense at all.

  13. ATTENTION INTERNET USERS:Your right to use the Internet is being restricted by most the major players.

    Contact you Internet provider and ask if you will be charged extra if you go above a certain number of gigabytes?

    when they answer yes, ask how much you are allotted each month.

    then search file an FCC COMPLAINT.

    COMPLETE THE ONLINE FORM and LET YOUR VOICE BE HEARD. PRESERVE UNLIMITED ACCESS TO THE INTERNET.

    TO THE INTERNET.

    • Sherry Hammerquist says:

      I have been quite frustrated with my internet service, Exede. I see people on here complaining about 300 gigabyte limits. My gigabyte limit is 10. I don’t stream videos or anything like that. I blew through 70% in a matter of 15 days last month. I have complained and complained. I did file a complaint with the FCC and all internet complains must file a response within 30 days. Apparently Exede did file a response and the FCC closed my complaint. The e-mail said that I would receive my response in 3 to 10 days. Why do I have to wait. The complaint was closed last week and I still have not gotten my supposed letter. The FCC really does not care at this time about the caps. So they are not investigating anything. This goes higher then the FCC and that is the government. This is my opinion of what has been happening here.

  14. David Casebier says:

    I filed a complaint with the FCC and was contacted by Comcast via phone today. I was told that they were in the information gathering process. When I asked how this could take 2+ years I was told to feel lucky I lived in Tucson, AZ where the caps are the highest of the “test markets”. The truth of this whole mess is they can do anything they want right now. And as long as they keep their test market just small enough and out of the really large metro areas, it will be very hard to stop them. More people are going to have to file complaints about the caps. Not just those who go over the limit either, everyone. Just because you haven’t hit the cap doesn’t mean you’re not being regulated unfairly. They should be forced to either cancel this test market data cap or roll it out to their entire customer base. Let’s see how many people file complaints then.

    • Kelly E says:

      That’s exactly why they aren’t doing it! All the articles say they’ll have the FCC’s attention once they roll it out across the US. So how many of us have to pay until the FCC steps in? And how is that fair that the test markets bear the brunt of this greed to enhance lost revenues? Isn’t this a monopoly when we don’t have choices any longer? I’m just outside of Altanta and we don’t have any good alternatives but my brother lives in Jackson MS and he kicked comcast to the curb for data overages. A family of 3! Tell me how they are in the 10% that uses more than 300 gig? I call bs too. So my brother, in a town less than 1/2 the size of Atlanta has a provider that has no data caps. Come on Atlanta, get with the program, we want choices!

  15. Greg Noblin says:

    My family has an iMac, I use a 5K iMac for my business, we have two girls, 4 iPhones, 2 iPod touches, and 4 iPads and an Apple TV.

    Today is July 4, 2015. I’m at 87GB or of my 300GB monthly cap.

    Netflix is 3GB/ hour for 1080p. 7GB an hour for 4K I realize that’s a lot of hours for one person but if you take the low 3gb per hour divided by 4 people that’s less than 1 hour of usage per day per person.
    We hit our cap around the 10th – 15th each month and pay roughly $20 a month in overages.

  16. BotaDriver says:

    All of this cry foul over CCs data caps — If they tell you there is a data cap, the FCC cannot do anything about it. The ONLY thing net neutrality does is prevent someone from throttling something that is sold as “UNLIMITED”. CC doesn’t say their internet is unlimited — and the cap is in the fine print for the city’s that are subject to it. Look elsewhere for your internet.

    • Eddie says:

      Good luck with that. In many places there’s only one high speed company to choose from. Luckily for now I have Time Warner and no cap.

    • aarswft says:

      Comcast is the only internet provider in my area, and I was a Comast customer for years before a data cap randomly showed up one month. No notification, just there one bill.

      I have a right to be pissed.

  17. Rob says:

    It probably doesn’t mean much, but in my own fight against my ISPs data cap policy, the few people I’ve talked to at the FCC have stated that they’ve been getting alot of complaints regarding caps since the whole Open Internet thing, and that it’s “being looked into”. Don’t stop the fight, keep complaining to the FCC, and convince them that an ISP’s ability to limit how much internet you use is just as wrong blocking and throttling.

    File your complaint here:
    https://consumercomplaints.fcc.gov/hc/en-us

    Or call them:
    1-888-225-5322

    I have filed my complaint to the FCC, it was served to my ISP, then they proceeded to do absolutely nothing in the 30 days they had to respond to me. Not a phone call, not an email, not even a letter. I had to call the FCC back, and they had to push to get my ISP to respond. Their response? Nothing more than a copy of their data cap policy. Since that clearly didn’t resolve my problem, I reopened my compalint, and now the waiting begins anew.

  18. Calvin says:

    I don’t mind having slower speeds, but data caps of 250 GB are unrealistic and no up to today’s standard. I’d much prefer to see 500 GB limits and rather have data throttling of speeds of 512 Kbps. If they are that worried about people cutting the cord a data throttle is a better solution. Can’t watch much HD Netflix on a connection like that. Much better than getting hit with a highly overpriced $10/GB fee for going over.

  19. Tamara Shurling says:

    I too filed with the FCC and Comcast contacted me but did nothing but point out that is their policy. I live outside of Savannah, GA not in the metro Savannah area on 2.5 acres, supposedly this is to limit bandwidth hogs but there isn’t hardly anyone around me that even has Comcast. What can we do? I have 3 kids as well as my hubby and I are gamers, we stream movies, etc. The kids are out of school for the summer, within a week of the usage starting over and we are already at 300 GB??? Something isn’t right, I’m paying an average of $50 extra every month! We need to band together and do something!

  20. Rob says:

    http://www.newamerica.org/oti/artificial-scarcity/

    Something’s gotta come to a head. I contacted the guy whose name was attached to the copy of the response my ISP had sent to the FCC, and this literal cartoon villain seriously laughed through our entire conversation, because I had the audacity to complain about their data cap policy. As unprofessional as he was, he was atleast well trained in throwing out every single excuse under the sun as to why they use data caps. Totally threw me off guard. If they weren’t pretty much my only option for decent internet for my family, I would’ve cancelled. My ISP is Cable One, btw. I’ve already added this detail to my complaint.

  21. Anonymous says:

    I cut the cable to stream to not only save on entertainment, whilst still paying for it, but to view what I want when I want. When I hit the 300 gig data limit in the middle of the month, in Nashville TN, I was extremely irritated and felt considerably wronged. Considering I went with Comcast’s extreme 105 which gives me down speeds of 146 mb/s. but considering I am paying for faster internet with the same cap as the 50 mb/s users I am appalled and discouraged from using Comcast altogether. But due to them being the only ones that offer internet connection in the part in which I live, other than commercial services, I am stuck and enslaved to there connection.

  22. Mike says:

    The data cap issue is ridiculous. It is just another way that Comcast can cash in on their customers. According to their latest quarterly report, Comcast has 22,525,000 video customers and 17,550,000 high speed Internet subscribers. If the data cap was to go nationwide then the 17 million subscribers would be subject to this $10 overage charge. If in one month every subscriber was to go over their limit then comcast would cash in over 175,500,000 extra dollars a month, plus the ammount they already charge for internet usage per month. They are making so much money off of internet alone that is just mind boggling. Not to mention what they make off of tv subscribers. And in many areas comcast is the only provider of internet. So it’s not exactly a monopoly but it sure is close to being one. So if comcast really cared about their customers and wanted to KEEP them, then they ‘should’ or rather I say NEED to put a end to this data cap garbage and go back to how things used to be.

  23. Brandy says:

    By calling Comcast for the Gallatin, TN area I have found out they don’t care that we use the 3 pcs on a daily 2 ipods ,2 xbox and cellphones in 3 days we have already used 1/4 th of the allowed 300 gb
    by this rate I will be paying about $50-$70 more a month for service that is needed for this time in technology. When speaking to the Customer Service Rep. it was sorry you feel that way but we have no other options there is a cutoff for your area …” Is there anything else i can assist you with today?”

    What can we do to make this right . Fix it ! Make it stop!

  24. Matt says:

    The FCC doesn’t care about us. Not sure if anyone else noticed but the “test markets” are some of the poorest cities in the poorest states in our nation. Comcast has a monopoly and can therefore rape their customers however they want.
    If their goal is to provide a quality experience they have repeatedly failed at doing so. They do what they want, say what they want, show up when they want or not at all. It’s by far the worst company I’ve ever dealt with for anything. Now the data caps are another way to extort pennies from the masses. They can, so they are. And NO ONE is going to stop them. That’s the problem with the country. No one’s watching and when they do, they don’t do anything about it.

    Just absolutely furious with comcast. its sanctioned extortion. Anyone that says differently doesn’t know what it’s like to worry about where that extra money is going.

  25. Jeremy says:

    I too have been over charged month after month for this garbage. I contacted the FCC once and it was of little help. I intend on reporting them again in the next day or so. My bill averages 20$-30$ higher and somehow last month when I tried to cut back we ended up going over 600gb. Does anyone have any suggestions as to where we go from here? They have my area monopolized, and even bought out the local FIOS competition. Way to go verizon. We have ATT but they have an even lower cap and their speeds are pathetic on a good day.

    • Kelly E says:

      Same thing happened to me. We cut back but our usage went up. Explain that Comcast!

      • Jeremy says:

        I filed a complaint with the FCC and in return got a call back from comcast where the security rep told me that “You shouldnt be using so much data, from what you describe your family is smaller than mine and we dont use that much. Perhaps your network has been compromised by malware. ”

        So in light of that, time for another complaint to the FCC and the BBB. Ill keep at this until they get the message that im not letting this slide any longer.

  26. Tamara Shurling says:

    I am going out of town in about a week and no one will be home on a certain day. I am going to be checking my usage that day and see if anything is up.

    • jedwards says:

      Is it me or is no one really seeing what’s going on here? A few years people in congress wanted to ‘tier system’ the internet. In response Google ‘censored’ its site and shut it down for 24 hours. Americans deluged their congressmen with angry protest, demanding their new legislation regarding such be abandoned. They acquiesced. Now, here comes the new law (and it is one) imposing extra fees for using data you’ve been using all along with no changes in usage patterns. Overcharging, blatant lies, etc. Enough is enough. We’re not Stoopid!!!

  27. Six7One says:

    Make noise. LOTS AND LOTS OF IT.
    Your state representatives. Public Utilities commission, social media, the companies trying to impose their profiteering will upon you.

    If we’re gonna impact these companies…a coordinated “attack” can work. Call in and leave their services…bail on them, force them to accept less money to keep you as a customer. They rely on customer numbers to maintain their stock values and reporting.

    They KNOW a lot of people will piss and moan about how evil they are and then turn right around like the sheeple they want us to be to enjoy our youtube and streaming services. We cannot have it all, all of the time. Take the small hit and hit them back.

    • I agree. We successfully fought off usage caps with a concentrated campaign directed at both Frontier Communications and Time Warner Cable. Both companies shelved caps permanently.

      I personally think the most effective way to deal with this issue is to get the media involved. Get 10-20 friends, make some signs, and let the local TV media and newspapers know you will picket Comcast’s offices two days or so later. The TV news will show up if they have good video for the audience. It doesn’t take a huge protest to get them interested because everyone hates the cable company and it’s ratings gold to air these kinds of stories.

      Back in 2009, we had every station in town leading the news with our campaign against Time Warner Cable. In fact, one anchor admitted no other story in his entire career attracted as much viewer interest and outrage than Time Warner Cable market testing a 40GB cap back in 2009. It created an absolute firestorm.

      Right now, people assume if they sign a change.org petition or write a politician, this will fix the problem. It won’t. Petitions are everywhere and politicians and companies don’t care unless/until it gets picked up by TV news. (If it didn’t get covered on TV news, it didn’t happen.)

      If you get on TV, politicians will swarm on the issue because… well, it’s great politics. If politicians are making a lot of noise, companies get scared and fast.

      Ultimately this is going to be an issue the FCC will not be able to ignore much longer. If we are talking about a gigabit revolution in this country, allowing providers to ration it out like “it’s running out” will destroy the economic and societal benefits faster Internet can bring.

      • mark says:

        Hi Phillip,

        How can one organize a protest in Fort Lauderdale, in front of Comcast’s offices????
        Any ideas? thanks, any suggestions appreciated

        • Eric says:

          Mark,

          If you do it or get a group together, let me know – in the Ft Lauderdale area as well and I’ll bring along anyone I can get to come.

  28. Tamara Shurling says:

    Ok so I went out of town this weekend and was going to check the data usage on a day when I knew no one would be home and there should be no data usage, however when I get back and go to check the daily usage, there is no way to do it. The only usage I can see is the total for the month, so when I call I find out there is no way to check your daily usage. How are we to know they aren’t padding it or someone isn’t jacking it? I am filing again with the FCC how is it legal to do this??? I think everyone needs to be complaining about this part of it as well!!!

  29. Sherry Hammerquist says:

    The only options that I have for internet service is dial up or satellite. TRYING LIVING ON 10 GB PER MONTHS. For some reason I live in a bubble and cannot get Xfinity, when my next door neighbor does, five foot steps away. That is crap. I have tried AT&T and the only thing that they can offer is dial up. I have been in a battle with my satellite service about the cap and am waiting on their response regarding my complaint with the FCC. Apparently, these satellite companies think that it is luxury to have satellite, no that is not the case we cannot get any other service. I would be at 70% within 15 days of service. Prior to my contract expiring 2 months ago, I was never notified that I was close to my usage cap. Once my contract expired is when the BS started. Now mind you, I don’t stream videos, I don’t watch movies, and I don’t play Playstation online. I use my computer for basic internet and e-mail. I have been so aggravated with my service it is unbelievable.

  30. Roger says:

    I would really like to subscribe to Netflix, Hulu or have the ability to stream music or videos whenever I want but the Comcast data cap is preventing me from using the Internet in a way that I would like – unless I am willing to pay more for overage fees. Strangely in the past several months my data usage keeps reaching the limit although I am not doing anything different than I used to. I think that Comcast is inflating the numbers to serve their own agenda. I have filed an FCC complaint – I hope more people do the same. The data cap is counter-productive. I was going to pay to use a site that has training videos but am afraid that will put me past the cap each month.

  31. Eric says:

    So… It’s official. I got an email from Comcast stating I’m going to be part of a ‘trial’ and capped at 300GB. I reached out to Sara/Sarah at Comcast (I have her ID# but not placing it here) on 9/2/2015 at 8AM and I was informed it’s for ****ALL**** Comcast customers. How can a trial be for ALL Comcast customers? This is their sneaky way of implementing it and putting off the fight. Any advice on the best way to write to the FCC to provide the details I’ve obtained?

    • Eric says:

      Forgot to include/mention the metropolitan area. South Florida (Ft. Lauderdale/Miami) area.

      • betty says:

        I live in Miami, and got the email today too!!! I WORK FROM HOME for the State of Florida, and Comcast is my only option – i live 12 feet too far from the AT&T’s DSLAM for Uverse internet. I can see my usage increasing the cap by midmonth. And I am NOT a large family, it’s just me. FCC, here I come.

  32. NoCap says:

    I believe the main reason for Comcast to do this is to slow down the rate for people who cancel cable TV and use streaming services only. 300GB a month may seem a lot if you just using it for browsing the web. But, it’s only allow you to stream about 2.5 hours of HD videos or 1.5 hours of 4K videos from Netflix per day. If you have a family of 4 or more, that’s hardly enough. What is even worse is Comcast has a promotion where they included free HBOgo when you signup for Internet service. If you use HBOgo then they will have chance to charge you for over usage. As far as I know, Comcast is the only ISP to have the monthly cap. Mani areas only have Comcast Internet service. To do this they’re taking advantage of being monopoly. That needs to stop. Please file the complain to the FCC.

    • Ol Dave says:

      Comcast isn’t the only company with data caps – Cox has them, even tiny little ComSouth (formerly Billy Bob’s Cable) has them where we live, and we have no other option for broadband that ComSouth…

      Work from home? Nope, not on ComSouth
      Subscribe to Netflix? Enjoy it, but you’ll need to go somewhere else to use it. Not on ComSouth
      Take photos of the kids/grandkids with a modern camera? Can’t upload them on ComSouth
      Got HD video of the kids/grandkids or other event? Can’t upload ’em on ComSouth
      Want a business account with no cap? Not on ComSouth (Perry, GA, can kiss economic development goodbye)

      • Justin says:

        Verizon also has these caps. I line in the middle of the country where NO ONE offers Internet. Our only solution for Internet that actually takes less than 2 minutes to load a page is Verizon, but we have a 30 GB cap, and if you go over its $10 for every GB you go over.
        I swear Verizon throttles because I can do so much of something at home and use x GB, but when I go to my grandparents who have TimeWarnerCable (unlimited) and do the exact same stuff + more I use less than what I do at home!

    • Maryann says:

      If the cable TV offered better choices more people would be watching but obviously it is terrible because everyone is streaming movies and shows. I have 300 channels of crap for nearly 200 a month. So, now in addition to the crappy cable we will be charged more for a our son getting to watch Amazon video’s we already paid for and shows on Netflix. So, if you purchase a movie from Amazon you will have to continue to pay for it every time you watch it. Isn’t that like renting movies. Why not just go back to DVDs.

  33. Donna Cobe says:

    In addition to prohibiting data caps, perhaps the FCC should actively encourage competition and disallow contracts with cable companies that are longer than one month. The only question that remains is WHO does the FCC serve? If it is the people of the United States then the answers to just about all of the questions that arise are simple. Do we want the free flow of information at a reasonable price made available to the largest number of people or not? This issue should NOT be about what is good for Comcast or other providers or their share holders. Don’t get me wrong. I believe in capitalism but capitalism should not trump democracy and a true democracy relies on the free flow of information. In my humble opinion, basic Internet with some basic cable TV should be free with the providers charging for a higher speed Internet, on demand services and what ever extras consumers are willing to purchase.

  34. Edna Crabapple says:

    My cable company Blue Ridge Cable in PA just started enforcing
    hard caps and overage fees. What a coincidence that I used 100 GB’s
    on the first day- and I wasn’t even home.
    If I hadn’t complained about it, they would have gotten away with it.
    If these companies want to impose data caps, and overage fees- then
    there should be oversight to insure that their usage meters are accurate.
    If cable companies want to act like utilities- they should be regulated
    like utilites.
    Users should not have to face “surprise” charges on their bills because
    cable companies are trying to protect their outdated obsolete business
    model because of competition from Netflix and the like.
    FCC- do something!

  35. Jennifer says:

    Just got slapped with my surprise notification that I am at 270GB of my (previously unknown) 300GB cap with Comcast. I too, cut the cord last month, and switched from AT&T to Comcast due to the leap in speed. These are my only 2 choices of ISPs. I am furious and will wait to hear from the FCC and Comcast (yeah right) but I am prepared to at least make a lot of noise once hit with overage fees. Thank you for the info and I am sharing to social media.

  36. Edna Crabapple says:

    So now I see when I log in to check my usage
    with my cable ISP Blue Ridge Cable/PenTeleData, that it is
    *not* even them doing the monitoring. WTF?
    They have contracted usage monitoring out to a third party
    using Cloud based software:

    http://openvault.com/

    If you take a look at their site, it’s all about managing
    bandwidth for maximum monetization.
    So as a customer, I have to wonder- in addition
    to lack of oversight regarding meter accuracy- is
    ALL MY DATA accessible to this third party?

    I DID NOT agree to this, and I am NOT comfortable
    with it.
    Maybe I’m being paranoid- but I see this as a
    security risk.

    Now that I know this- I intend to file yet another
    complaint with the FCC.

  37. Rod says:

    Don’t get me wrong, I hate caps (and I live in a capped area), but be careful what you wish for…
    What’s stopping Comcast from changing their service to metered? After all, the FCC and the Obama administration are pushing things toward considering Internet a utility like water and power. I don’t know if it’s different here than elsewhere in the US, but my water and power bills go up depending on how much I consume. So what if they change it so there are no caps, but you pay $1/GB? That would help the people who use less Internet (say, they use 20GB, they pay $20 instead of $60), but people like me who use 300GB would have to pay $300 instead of what I’m paying now ($70).

    • Elsa says:

      I don’t think people who use less should be supplementing people who use more. However, I do believe that making the internet a utility will make less expensive not more. I highly doubt anyone is going to charged a dollar a GB, COX is only charging about 30 cents a GB now. I would guess in the long run we would all be better off if we took the “for-profit” out of the Internets. Publically owned utilities do not throttle people, over charge and have to ask for increases, best of all they do not cheat their customers.

      • Paul Houle says:

        The big issues are: (i) costs don’t reflect “per gigabyte” usage, and (ii) public corporations play this “Alice in Wonderland” accounting game.

        For instance, the major economic problem in getting good broadband to people is that you need to make a large initial investment in “last mile” infrastructure. To make this economical that investment has to spread out along a large numbers of customers.

        Once the infrastructure is there, the marginal cost difference to serve an extra GB is tiny, to the point where gigabit service (as opposed to 30MB/s) costs only a few dollars a month more to the ISP per customer.

        Now to make the business work a provider may want to sell different tiers of service to different people so they can compete with DSL on the low end and offer something really good at the high end — that is, to get more from people who see more value in an internet connection. Metering looks like a good soluton but it really is not. The cost of connecting to the internet for an ISP depends on peak usage, not average usage. If you watch 1 hr of Netflix every night at 8pm, you are costing your ISP much more than somebody who bulk downloads 50 GB between 12PM and 6AM every night.

        • Elsa says:

          It would seem to me you are talking about the difference between business use and private use. Why would a comparatively small download from Netflix at 8pm cost more than a large one ten times bigger in the middle of the night?

  38. JM says:

    What’s the use of lots of bandwidth like 150Mbs or more when you have caps. To reach the caps faster and have to pay penalty charge?

  39. fm says:

    I have not seen anyone complaining about ads sucking up bandwidth. I monitored my bandwidth for 1 – 43 minute tv show streamed from abc. At a cost of 852MB I had to endure 27 commercials which used up 104 MB of the 852 total. Now we are having to pay to watch commercials. Go to a website that automatically streams ads, like foxnews and tons of others. They should be required by the FTC to allow streaming ads to be turned on by the user, not streamed automatically. This is a problem that no one is discussing.

  40. Steven says:

    to be honest i have not seen anything against data caps from the FCC even though Comcast and so many others are putting out data caps.

    From what i see internet companies are un avoidable monopolies why would you build in some places pay for building it up just to go up against another provider and split the profits and hold all the loss i do understand it.

    Though they seem to have 0 self control over pricing and taking advantage of it.

    That and many online companies are damaged by data caps this would be like going to New York with 1k to spend on shopping and then getting told by the cab driver hey that is going to be $100 a mile then going to rent a car and being told that will be $1000 a day it would be cheaper to fly home and all the businesses that would be getting a part of $1k do not that does add up.

    I am stuck sadly in a rural area with a Verizon CO that for some odd reason only offers phone service (that includes next door). Makes me wounder why are data caps needed in rural areas even wireless should not need them the chances of maxing out the tower is slim to none.

  41. Fred says:

    Well I just got my letter yesterday! Comcast put me on a data cap of 300GB and suggested I “upgrade” my internet to an unlimited plan for $30.00 more … LOL … I already pay $84.95 for the so called Blast+ and now my bill is likely to become $114.95 because I use internet across many devices and computers. They have been trying for the longest to bump my bill with TV and Alarm System and I kept telling them that I did not need any Cable Box because I am using Netflix, and alarm wise I am using ADT. Right after my negative answer Netflix started to be real bad and even my online gaming experience went real bad. I thought it was my router that was maybe obsolete so I invested in a $300 AC router + $200 AC Repeater only to realize Netflix is still terrible. Funny thing though, the internet is actually much faster everywhere else on the other devices. I called Comcast and told them that I do not see on my initial contract from 2008 that I would be put on a Data Plan and That I am not happy at all with this decision. The lady on the phone, a manager, told me to cancel my account and see how I’d like the internet with ATT, the only other solution where i live. I do believe this is pure abuse but what can I do? I already spent 76GB in 5 days so I will be charged more money unless I do pay more money as well to upgrade to the “unlimited” plan … whatever then …

  42. Julian says:

    So, I suspect that Comcast/Xfinity is pulling a bait and switch. I signed up for the Quad-Play (Internet, TV, Phone and Home Security). When I signed up (and I have to take a look at the contract), there were no limits. So, this seems like Comcast is simply trying to tack-on more fees as a new revenue stream. Also, in order to stream their own content/videos, you have to use their Internet (which is part of the CAP scheme). How can this be measured or separated so that regular internet is separated from Comcast related services (which would be double-billing).

    I just filed a complaint with the FCC. I’ll be contacting my Homeowners Association (that let Comcast into the community) along with FL Attorney General and my local Congressman and Senator.

    If people do not take action, nothing will be done. This blog is nice and informative. Now, TAKE ACTION and stop dealing with those idiots at Xfinity Customer Service. I don’t know which is worse and dealing with people: Government Agencies or Xfinity Customer Service. They obviously do not care about customers because customer en-mass are not revolting against their schemes and poor customer service.

    On a separate note, I’ve recently returned my 3rd Xfinity DVR Box because of constant errors with playing simple things that I’ve recorded. I never had these issues with DishNetwork (which I have up over 2 years ago and thinking of returning to them soon). My local Cable company (Advanced Cable) was a small shop and internet speed was only at 50MBPs…but they would respond immediately to customers.

    Comcast/Xfinity has a bunch of morons working in customer service…asking for your ID, DOB, Address, Telephone number at each point….just to waste your time…Not that they care about Privacy.

    People should post to this BLOG only if they have additional advice or tips or tricks that they’ve implemented to help each other out.

  43. Julian says:

    fm, you are 100% spot on.

    I forgot about the useless ads we are forced to watch and then pay for (when these Internet CAP schemes are implemented). This definitely takes up considerable bandwidth on Youtube, Apple TV and other streaming devices or mediums.

    It’s as if you go to a restaurant, pay for a steak and then they serve you garbage on the same plate as the steak…and by the way, you have to eat it and pay for it.

    Like I said, I’ve already filed an FCC Complaint. Next is Homeowners Association, FL Attorney General and Finally Politicians.

  44. Tamara Shurling says:

    Unfortunately the FCC is doing nothing, I’ve filed complaints twice and all they did was have Comcast contact me which did nothing. I’m not discouraging you against filing with the FCC because the more people do that the more it has a chance of something being done, but they aren’t doing anything right now. For the guy that was offered unlimited internet for $30 more is that just in your area? We haven’t been offered that and I would be willing to pay that because it is less than what we are paying now with the overages and I could let my kids watch Netflix and Youtube all day if they wanted instead of having to watch what they are using.

  45. D says:

    Has ANYONE here found the actual clause on the agreement terms which states that there is a data cap on Comcast service?

    I’m in Miami and this fact was never told to me either when I signed up, or after I paid, and could not find it while filtering through their terms agreement. How sneaky are they to send me a notification about a data cap now that my 30-day money back guarantee has passed.

    I contacted Comcast and it looks like the reps have been instructed to just try and sell the $30 unlimited internet… which is 117% more than the cost of my internet subscription.

    It’s now only the 9th day of the month and I have gone through 197GB of the 300GB cap. This is all legal use on my Playstation 4 and streaming videos over paid services. We only have 2 computers and 1 console at home.

    By the way, I filed a complaint with both the FCC and BBB. This was a pretty simple process. I attached the email from Comcast to both of these complaints. I really hope that some legal team out there is able to file a class action lawsuit for bad business practice and false advertisement.

    • Fred says:

      Same here. I have already filed a complaint with both the FCC and the BB of South-East Florida. The FCC has already sent me a confirmation email stating that Comcast has been notified of the complaint and that they have 30 days to contact me and see why I actually filed such a complaint. And I sure hope so that someone will start a Class Action Lawsuit against these illegal and abusive practices.

  46. Tamara Shurling says:

    From what I’ve read the unlimited they are offering is only available in Florida, all of this is such BS! It makes me mad every time I read about it. Why isn’t the FCC doing anything other than fielding our complaints back to Comcast? I would love to join a class action lawsuit. I have no choice but to have internet through them where I live, it’s the only cable internet here and I have to have it to work from home.

  47. Finney says:

    this is pretty Nauseating. Ive read most of everyones comments. Even those of the xfinity wifi, and turning that off

    Living in south florida, apparently we are a test market for this data cap, at 300g.
    I am not happy about this at all, and no where was I provided a written statement or document that this was going to change There is nothing in my contract that states that it will change at their will. THEY have to provide something in writing delivered by snail mail, because it is a change in a contract. Imagine if your insurance wanted to stop providing you insurance and then they will provide you just tires with no notice? They have to put something in writing and it must be delivered by snail mail.

    Apparently they want everyone to add the $30 each month to their bill. While if you use xfinity services, such as their tv streaming and such, it does not count against your data plan. Its either the $30 each month of go to a business account which means buco bucks for them.

    I am going to file a fcc complaint today when I arrive home. I am going to file one twice a week until I get a call from comcast that they have to remove this capped service from our plan.

    Again, they want you and want subscribers to start to bring back tv and their streaming services not netflix and not hulu. They want you to use their services, packages and bundles. They dont want you to use playstation, xbox.

    I am going to call again today to comcast.

    • Lisa says:

      I am grateful to have found this forum. I received a letter from Comcast regarding the cap/upsell last month. I almost didn’t open it as it looked a lot like the junk mail they routinely send. I received a voice mail and an e-mail today informing me that we have exceeded the 300 GB’s for the month and they have automatically added a block 50 GB’s.
      Upon looking at my account online I saw the following ” You have three monthly courtesy overages available. After using all three overages, you will be charged $10.00 for each 50GB of additional data provided.” One down two to go. I’m not switching to Unlimited just yet. I already pay $77.55 per month for internet only. Unfortunately, my only other option is AT&T DSL which is just as pricey and extremely unreliable and slow.
      I have filed a complaint with the FCC and the BB.
      Thanks for all of the excellent information!

      • Julian says:

        The Best thing that everyone can do is continue to write to the FCC.

        I filed a report with FCC over 7 days ago. I got a call today from a Comcast Manager. Apparently they were either notified by the FCC or Comcast is monitoring my emails and it’s content.

        The Comcast manager said he was really concerned and understands “how it may look inappropriate”. I basically had nothing to say to him since he was really trying to get info from me for damage control.

        Since I have not received any acknowledgement from the FCC, I can only suspect the latter (Comcast must be viewing private emails).

        For this reason, I will file yet another complaint with FCC.

        As long as everyone continues to complain about all the different scams that Comcast is trying to pull by doing a bait and switch…and refuse to bend over and keep paying more fees for the same or less services…then Comcast (and monopolies like Comcast) will continue screwing their customers.

        By the way, not to sound paranoid, but…does anyone know if there is anyone is this blog that has ties to Comcast?

        Just something to consider.

        Don’t give up. Write to the FCC, your Congressperson, Senator and Local State Authorities…not simply on this Blog.

        That is what will make the difference.

  48. tim says:

    great timing on putting a cap on data when the school system has ipads now for text books i have a honor roll stuxent who for highschool tames at least 1class a semester online and with 2 kids in school can rack up allt of data. why is it onlybcertain areas are billed for data and just 1area has the unlimited option. im gonna have to.dump tv just to be able to.afford internet that we have to have for.kids school work. comcast has consumers backed into a corner cause there is no one else to switch too if they had some.compitition maybe ull have better choices but direct tv or att now and dish offering differ rates to get u to sign up but screwa u on price after if companies took better care for.current customers like they do trying to get new ones maybe they will have a customer base so.large they can back off the prices but seem to think thatll never happen with comcast grubby fat fingers in my wallet

  49. William Cobb says:

    Phillip,

    I am a military member stationed in Japan where an American owned internet provider, Americable, has a monopoly to provide the base residents with internet. They just recently started a cap program with an additional $10 fee per 50GB over. I feel this is incredibly unjust. Do you know of anything we can do?

    Respectfully sent,

    William Cobb

    • Julio Sautie says:

      The most important thing to do is to file a complaint with the FCC. I just recently filed a complaint about the cap and another complaint due to 2 days with outages on the service and comcast sent me the full invoice like if nothing had happened. Today I just saw that comcast gave me a credit for the outages, so I understand they fear the FCC.

  50. Fred says:

    Since Comcast put a data cap on my internet services, they have been abusively violating my privacy by creating pop-up notification on all my computers and devices, warning me about going potentially over my data cap, then telling me i went over it, and trying to sell me their “unlimited solution”. These annoying windows have prevented my wife and my daughter to work efficiently on their home work and it has been very inconvenient for myself while trying to perform sensitive administrative tasks over the internet.

    Moreover, repetitive phone calls including on Saturdays and even Sunday morning at 8:00 Am are just unacceptable. When I called to complaint to Comcast tech support, the lady was so uncertain about her comments and so evasive that I had to ask to a manager, which was refused to me.

    She told me just to ignore all the inconvenient notifications, that its all organized and managed by their system computer, but if i was willing to upgrade for an unlimited plan right on the spot, it would all stop! Seriously? Otherwise the notifications will keep coming both over the phone and through online pop-up windows.

    Funny thing though, obviously I did went over my 300 GB cap for the month and even though i am supposed to have a “grace period” of 3 months, I do believe that it is not the case. As i already stated in my first FCC complaint ( this is the second one ) my services have been downgraded in the mean time. I frequently perform speed tests on all my devices, twice a week, and I have been around the average of 81 MEG Down and 15 MEG Up ( i have a 75 MEG Blast+ plan ) but since the first notification of my cap being reached, I will not go over 23 MEG Down, which I used to have with my old plan, called the Performance Plan with 25 Down and 5 Up. I performed several and several tests using different website, including Xfinity, Speakeasy, Ookla, and Cnet to name a few, at different time of day and night.

    After calling tech support to complaint again about this serious downgrade in my services, once again the representative was really evasive and told me I probably hit a “peak time”, and nothing to worry about. I just talked to a new representative, Steve, who is telling me that maybe something is wrong with the line, and he could send a technician for me and I would have to pay for the troubleshoot unless I enroll in their protection plan …

    Something is definitively going on since the day I went over my so called “data cap” with a 3 months “grace period” and again, it is unacceptable to treat a customer as such after over 12 years being with them.

  51. bryan garcia says:

    Before the caps went in

    JULY–96GB Used
    AUG–156GB Used
    SEPT–216GB Used

    Welcome Cap

    OCT 20, 2015 Email states I have used 270GB and I have 30 Left

    OCT 21, 2015 Email states I have no cap left and have used 302GB

    How is it humanly possible for a stay at home mom to use 30GB in one DAY!!!!

    • Edna Crabapple says:

      Don’t feel bad- my scummy ISP
      deducted 100 GB’s from my account the first day
      the hard caps went into effect.
      I don’t even think it’s possible to download 100 GB’s
      in 1 day on a 15 Mbps connection…
      On top of it all the usage meter is run by a third
      party data mining operation called OpenVault.
      They are collecting ALL our data and selling
      it to advertisers and other “interested” parties.
      Comcast is bad, but my ISP is in a league of
      it’s own of scumminess.
      4 complaints- count ’em- FOUR- to the FCC
      and they have done exactly NOTHING to
      address my concerns.

  52. Trevor Green says:

    They keep trying to play these games. I think that since they don’t know how to stay under the radar with their already exorbitant costs that the FCC needs to go after them for a net neutrality violation. Not the usual one though. They need to reclassify the entire bandwidth of the cable line into your home as internet. Since cable tv is already a digital IP based technology it is effectively internet. It just has its own box rather than being decoded by your computer. Once you reclassify the whole cable as internet the amount of bandwidth available for internet should skyrocket.

    If you did that and broke up the cable company as a monopoly I think we would see real progress. They should separate their tv business from the connectivity. So if someone else wants to sell you bundled video content over the internet comcast makes money off the pipe and off their separate tv service only if they stay competitive and truly innovative.

  53. Jeff Black says:

    Copy of Open Internet / Net Neutrality complaint sent to FCC at https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824

    Without prior warnings or notice, received a message from Comcast this month that we had exceeded a data amount for the month and would be charged additional fees to cover. When we contacted Comcast to discuss, where told they could not show us a copy of data limit notices that might have been sent out in the past 24-26 months in our area, just that they had recently updated equipment in our area that could track individual accounts data usage and thus the wave of recent issuing of exceeding these limits going out to customers.

    I have huge issues with this.
    * No prior warning or notice about data thresholds (limits, caps).
    * No warning that our account is nearing a data threshold (limit, cap) before doing so.
    * No way for consumer to self-monitor data usage to know if nearing or going over data threshold (limit, cap).

    This seems like a blatant attempt to limit access and usage of competitive information and entertainment sources as well. If I watch Netflix instead of Comcast, I’ll get hit with extra fees. If I access streaming music services instead of the limited music channels on Comcast, I’ll get hit with extra fees. If I was a gamer and played online games instead of what’s offered by Comcast… wait, they don’t offer games, I’ll get hit with extra fees.

  54. Scotty says:

    Reading over these forums has been informative, and I share with everyone’s pain. I have only one thing to add. Pure corporate greed!!! And, literally millions of users who have absolutely no choice. Yes, complain to the FCC and BBB. However, the politicians will still get their “donations” and not a thing will be accomplished. Its the American way. At least gas is cheap now.

  55. Dr Khalid says:

    WOW I just can’t believe the FCC hasn’t tackled this problem yet. I feel so glad we were able to fight off Caps by TWC here in Rochester. I don’t want the Charter Cable merger and I’m sure if that happens we will have caps in 3 years. I recommended a Massive coordinated assault toward the FCC to do something with Comcast. Get media involved and get the politicians involved.

  56. ed says:

    1st Data usage caps are a front. The actual design is to cut down on illegal downloads, AND squeeze extra money out of the people who participate. Also to squeeze out a little extra money from streamers. It is all about money-that is-getting more of it from customers (sigh as always more more more freakin money)
    . 2nd, they are unfair, the companies do not have a way for users to control their own data, limit data per user on their network or a good system to help users prevent overage, the data usage reporting is always behind-even by 1 hour you could end up costing your self money you don’t have to spend., and the numbers are not accurate at all=because you cannot measure your usage on your behalf, to verify the total usage amounts provided by your isp.
    3rd here is what we do…any company participating in this…boycott them. withhold payment, cancel service and turn your backs on these companies charging per usage. They think they got us now, they think there is no way we will stop using the internet and they have us over a barrel. Write letters, and make noise, let the world know, show just how easy it is to burn up 300gb of data with a family of 5, each watching youtube, netflix or whatnot.

    IT IS UNFAIR, IT IS NOT RIGHT THERE IS NO REAL REASON FOR THIS EXCEPT TO GENERATE EXTRA MONEY IT IS THE SAME AS THE MOB CHARGING EMPLOYEES A DAILY FEE TO GO TO WORK.

    • Edna Crabapple says:

      It ain’t easy to boycott them when they’re the
      only game in town…
      My regional ISP is a monopoly, and they’re
      pulling the same crap.
      It’s all well and good to boycott a company
      IF you have another choice of provider. :-/

  57. MackD says:

    What do you mean IF they plan to go nationwide?! Why should only some states suffer the higher fees for the unlimited data they were already getting at a lower cost?! That’s extortion! Wanna keep that unlimited data you had at $60/mo? Well now that’ll cost you $95/mo. Our family had to stop using the internet for streaming tv, music, videos becuse of the new data cap. A family of four can go over the 300gb easily in one weekend of watching movies. Plus ALL internet is “data” but much of what we consume, we have no control over like all the ads on web sites, the commercials in streaming tv, the automatic updates to apps and OS. There should be no data caps at all, anywhere in the country!

    • Edna Crabapple says:

      You’re right. It’s a money grab.
      It’s a way to shore up their failing cable tv as people flock to online
      providers like Netflix.
      I am capped as well, but I still plan on cutting the cord in January.
      I would rather go back to listening to radio and reading books
      than continue to pay my hard earned money to the cable monopoly
      for lousy overpriced tv with endless commercials and crappy programming.

  58. Squeaky Pigeon says:

    When will I be able to buy anyone elses service over these crooks lines?

  59. Benjamin says:

    I set up my router to track total used data just so I’d be prepared when they decided to move data caps to my area, and guess what, we use an average of 301.25 GB a month, so over the limit… Luckily I am close enough to Chattanooga to get EPB fiber optic, goodbye Comcast, hello 100-10,000mbps with a ping of like 2

  60. corey says:

    here is the real deal about data caps I think a lot of you are missing, especially when your not thinking in terms of throughput broadband speeds that the ISP is falsely advertising when they say 7MB per month download..

    7mb at I think 250gb or so data cap runs out in 1.4 days when running continuous netflix streaming at 7mb.

    you DO NOT get 7mb for the entire month. This is FALSE advertising when they fail to put the data cap next to the speed on the advertising sales pitch..

    See if they put the two numbers on the advertising people would realize that you DO NOT get a month at the speed advertised. You get the speed for just a few days at most.

    Then the problem gets worse at higher speeds because it takes a shorter amount of time to run through your data cap of 250gb.

    To give you an IDEA at 7mb for 1 month its something around 18,800ish GB data of continuous download, like netflix.

    They are FALSELY representing their service in advertising sales pitch by excluding the data cap from the download speed.

    This kind of predatory advertising tactic of placing the data cap in the terms of use instead of the advertising is what we need to fight to have changed.

    This is what they mean by hidden fees because your not paying for the service that is advertised your paying for the service that is HIDDEN in their terms of service.

    your NOT getting 7mb for a month download
    your getting 7mb up-to 250gb worth of data.

    But because they know that at 7mb, you run out in 1.4 days they throttle the %^&* out of you to stretch it for 30 days.

  61. don says:

    Hit the Comcast 300g data cap last week and get the repeated emails your over the 300g, your 10% over,…. Unfortunately for them there is no alternative provider in my area, YET! (come on google fiber)..

    So they now have a pissed off customer (no that they have any other type) that will be vocal.

    Evidently they hired some of the ‘x’ employees from the airline industry and they are charging for anything and everything they can. Just wait till they add a service fee for paying online, paying in-person, for using cash, for using debit card, for looking at our sign, changing the channel up, changing the channel down, turning the TV on, turning the TV off,….

    Listen Com…., NO data CAP, NO speed throttling and I don’t want to watch your TV.

    I want to watch what I want, when I want, from where I want, with who I want.(Period)

  62. Eric says:

    Why wait for it to be nationwide? If should be looked at now!

  63. Kyle says:

    Got the email warning last night that I was at 90% usage. Had no idea that there was a 300gb data limit. Comcast sells you on the speed but doesn’t disclose that they have a monthly limit. This needs to be looked into.

  64. fmcasado says:

    I am in Miami and they are also implementing the Data Cap here. When I first signed up with Comcast two years ago, nobody told me that there was a data cap. As a matter of fact, Comcast CEO, just recently stated in a business conference that this was “a business decision.” Of course, it is a business decision to strip more money from their customers. I was recently informed of such cap, when I called their headquarters to complain about their abuse in implementing a data cap. My argument is based on the fact that data caps should only be allowed to wireless service providers because air data transmission is much too costly. Furthermore, it costs wireless cellular providers millions of dollars to maintain their infrastructure. This is completely different to broadband ISP, such as Comcast, Timer Warner, etc. The FCC will probably concentrate on Comcast justification of data caps due to higher costs and overhead, which they will not be able to justify and prove. Comcast has hired a firm called NetForecast two years ago to implement the system for them, a system that monitors network, measures accurately data usage, and uses meter for accuracy validation. I am sure they are doing that to provide FCC evidence that they are not trying to cheat US consumers of their money. Nevertheless, I do not know how they are going to quantify how much money they spend implementing these methods and who will be responsible at Comcast to maintain the level of accuracy required to charge customers for overage. I am preparing myself to file a lawsuit in Federal Court against Comcast, for unfair business practices. I am into a 2-year agreement with them and they cannot change the terms of my agreement during the two year agreement, which was entered into this last March of 2015. Moreover, I was not informed when I got into the 2-year agreement that I had a data cap. Although, these are some of the things I will argue in my lawsuit, there are also more important things that I will argue in my lawsuit. I am just waiting for them to arbitrarily charge my account for any data usage. I will keep you posted guys!

    PS..A word of advice: Abusive use of your internet service may get you disconnected by the ISP. For example, I personally believe that no residential customer shall use more than 1TB of data per month, unless you are paying for such massive amount of data and I am 100% sure the FCC would agree with this statement!

    Good luck!

  65. Charles says:

    I am a Comcast user for 17 years. I also have a 300GB max internet use as others. We only went over our limit one time in our history. We watch our usage very closely. It appears the internet/cable companies are not only making increased costs on internet, but also in all the fees and other charges on their TV cable. In this last year my bill has increased 80% to $144 without any upgrades. Now I am retired at 75 years young and can no longer afford these cost increases. Is there a way for me to get back to a reasonable cost, or will I be required to back in time? Are antennas an alternative to cable TV? What is an alternative to internet? I have tried to discuss this with comcast, but they refuse to discuss this issue with me.

    • Elsa says:

      Yes, you can stream. All you have to do is turn off the cable TV, keep or buy internet service and purchase a streaming device – I have a Roku, but there are others on the market and you can also stream via a computer attached to your TV if you have a recent model television. I also am retired and living on a limited income, I cut out Cable TV about 3 years ago. To tell you the truth I would rather get my daily entertainment streaming than via traditional TV, I find much more high quality entrainment. I was able to set the whole thing up myself, if you can’t I would bet there is a child or grandchild somewhere that can help you. BTW, I cut my cable bill down to 49 dollar when I did it.

  66. Steve says:

    I’m very lucky to have moved out into a rural area a number of years ago, and now I’m free from the criminal activity of many of these cable companies!

    I just read an interesting article today in which the CEO of Sling TV claims Data caps could ultimately crush the internet TV concept. That would be SO unfortunate because they brought TV offerings that viewers clamored for years over but the behemoth cable companies basically laughed at! Here is the link: http://www.digitaltrends.com/movies/sling-tv-ceo-blasts-comcast-data-caps/

    Anyhow, I’m really impressed with the FCC’s efforts in recent years of keeping these renegade cable companies in check and I hope the FCC will maintain their vigilance with the Data cap war which, in my opinion, is truly criminal!

    Steve

  67. Bugs Bunny says:

    We were forced by c-cast to upgrade in November, data usage skyrocketed from ~6-7Gig per month to 200 (two hundred). Hot spot “disabled”, but gateway still actively communicating with someone or something on separate, third network which I’m unable to control and comcast flatly denies existence of such undocumented network and adamantly refuses to provide any explanation at all. I own modem if any one has smart ass comment about that.

  68. Pat H says:

    Glad I am in timewarner area comcast sucks feel for you guys.
    i went with Google fearing when charter gets timewarner they f it up too.
    I use sling for my tv too its not bad for the money.

  69. Abdul says:

    In Hyderabad India whole city has free WiFi…
    You have to take control of your land or else profiteers will do it.

  70. Chester says:

    It is not just unreasonable. It is a fraud. I shut down my cable modem 2 weeks ago. My data usage, according to the Xfinity website, was increased by 90 GB. It is definitely something fishy. So

    1. I don’t use comcast internet at all
    2. Even if I use it, it cannot be 90 GB

  71. Sean Colbert says:

    The comcast cap isnt even bad compared to mine. I have Hughesnet Gen4 (All I can get in my area) and I have a 20gb a month limit with an extra 50 in between 2am and 8am. Going over this has them throttle you to a halt. On top of all this their speeds are FAR below standards.

    Hughesnet advertises 15 mbps, but right now after doing a speed test I sit at 0.14 mbps.

    The fact that this is legal is just absurd. Its essentially a monopoly where I live and I’m going to need fast and unlimited internet if I want to do online college or complete my projects for the Technical Highschool I am enrolled in.

    My current plan cost my mother around $130 a month on top of all this too..

  72. Jonny says:

    My smaller cable company Suddenlink (1.4M customers) started the same thing. 250GB cap with with their medium speed of 50mbps. They are only doing this to stop people even thinking of just getting rid of TV and having internet only for their viewing.

  73. Telephone Man says:

    Okay I am in no way sticking up for this practice however I am going to explain something to all that do not know how this little game works.

    Let me start my saying that I am a Network Manager of a small FTTH (Fiber to the Home) Telco/ISP. We are considered a Tier 3 ISP meaning we peer with no one, we have to pay for transit to the backbone.

    While I do not currently put usage limits on my customers it’s a constant source of conversation among myself and my peers. While we all likely think there is enough bandwidth floating around for everyone to be able to drink from the proverbial firehouse… there is much much more at play here than anyone (not in the industry realizes). I am sure this going to fall on deaf ears for some of you but for those actually interested in factual information here goes:

    1) The ISP’s (including myself) serving the customer must first pay exorbitant amounts of money for your traffic to transit the network and get to the backbone. IE: In some cases $20.00+ mb. Yes I said TWENTY DOLLARS a megabit. Now let’s be clear, say I have a (1) Gb transit route to the backbone to handle all my customers internet traffic… my total concurrent connection CANNOT exceed (1) Gb. But broken down that (1) Gb + transport cost is costing my company $20,480.00/month.

    2) Since we are FTTH company, as previously stated, we must put an ONT (Optical Network Terminal) on the side of your house to accept my shiny fast fiber connection. This piece of equipment is $300.00

    3) Since we are FTTH no modems are needed so the Router is our only cost here. We are looking at $50.00 – $100.00 for this lower end model to round out our install.

    4) Oh we haven’t even sent the trained, knowledgeable tech to your house that makes $25.00 an hour plus his truck, tools, insurance etc… with a loaded labor rate of $175.00 an hour (+ the person taking the order, dispatching, etc. shall I go on?).

    The costs add up rather quickly and due to the climate, no one wants to pay for high speed. They think it’s easily had and that’s our fault for making this all look so transparent. We work hard for our customers everyday to make this look like magic and as easy as possible. You are what keep us going but unless you are getting your internet from Verizon or Cogent or one of the folks that have peering agreements with Tier 1 ISP’s… it’s costly for the Tier 2’s and Tier 3’s as well.

    I should stop as I have actual work to do… The point I am making and this is simply factual information… this business is hard to operate in. I am not saying there is not money to be made but the margins are much smaller than anyone thinks. The access equipment is expensive, the transport equipment is more expensive and the backhaul to the internet, well in some cases… it’s highway robbery. Not all folks are subjected to paying the super high transit fees small telcos are but that is because they are either Tier 1 ISP’s or they are doing some level of peering.

    Let me close by saying I sympathize with the frustration of being throttled by usage limits and I think it stinks. BUT, companies providing ISP types of services are being squeezed to the point we are looking for alternate revenue streams because there is nothing left for us by the time we pay our bills. Next time you see your local telephone guy or cable guy just know we are not the enemy we want what you want and we want you to be happy. The big boys make it very hard…

    If we can all take advantage of the Open IX model we may yet be able to fix this issue…. open peering FTW.

    (Sorry for any typos or veering off topic)

  74. JoeM says:

    This current trend of pure greed is insane! Unlimited data is just that, not charging extra. On top of that, it is extremely unfair to force certain customers of certain geographical areas to pay for the extra uses, while others do not. Example: you would charge customers in the Miami area for this extra usage, while others on the north western area of the country do not have this cap? it is a known fact that Miami is one of the poorest areas in the country, while the some of the other areas of the country that do not have a cap are among the highest earners. I also see this unfair business practice, with gasoline prices. Some times as much as .40 cents a gallon higher in poorer areas then in wealthier areas of the state?

  75. Ray says:

    Each time my cable company gets a bur in their muffler, they claim someone has exceeded the data cap! Data Caps should NOT be used on DSL or Cable Internet. As a matter of fact, it’s time to make these companies END the caps. When they take a notion to hike your bill, they do it with 3 to 8 gigs.
    I am sick of the threats from my cable company. This is the second time they have done this to me. I upped my Internet so I wouldn’t exceed. But now, they tell me I am exceeding again! Bollocks!
    Sick and TIRED of the Old hat caps on internet use, and the set top boxes they impose, is highway robbery. Since 90% of the time, they do NOT work. Nothing like a frozen screen or “Access Denied” message to waltz in and keep you from what you paid for.

  76. Len Gray says:

    I sent this to Tom Wheeler, the FCC chairman. I figured I’d contact him directly since I’m not a Comcast customer, but am just furious of this precedent, as well as their monopolistic practices.

    Subject: Data Caps and Net Neutrality
    Date: Sat, 9 Apr 2016 20:33:22 -0400
    From: L G
    To: [email protected]

    Hello Tom, My name is Len Gray and I’m just a concerned citizen
    who is quite upset about “data caps” on broadband internet. Comcast has
    introduced a data cap that in my opinion, is a targeted “punishment”, or
    “deterrent” for internet TV users (Netflix, HuLu, AppleTV, Amazon TV
    etc., etc.) who cut the overpriced and outdated cable TV model. With
    Netflix and a video game console (Xbox One), I regularly use double the
    “cap”, and I am the only one who uses this connection. I have a meter
    that tells me how much I upload / download, so I know this precisely.
    The biggest problem however, is the MONOPOLY that is building up. In
    most places, you have a small choice for ISP (Internet Service
    Providers). Usually it’s Comcast, Verizon and AT&T, all are expensive.
    In Boston, a 150 down / 20 up connection is available for $55 from RCN.
    I recently moved to southern Florida where the choices are slim and the
    same money will only get you a 25 down / 1.75 up connection which is
    ridiculous.
    If this continues, our nation will fall even further behind
    Japan, S. Korea and a dozen others with better Mb / $. If the trend
    continues, we will have a smothering monopoly, which is part owner of
    Hollywood movie houses as well as buying up broadcast channels /
    networks. This is a conflict of interest if ever I heard of one. On
    one hand, they’re “punishing” people who don’t buy their tv packages (I
    guess paying for the internet is not enough for them), and if you
    remember they were one of the biggest litigators in the “illegal” movie
    download issue. Whether right or wrong, they shouldn’t be involved in
    EVERY aspect, EVERY market and make EVERY decision regarding the future
    of internet communication in the U.S.
    I apologize for writing a long email, as I know you are very busy,
    but I hope you continue to push back and hopefully suggest
    de-monopolization of Comcast. It’s bad enough AT&T bought DirecTv, and
    have been raising the price ever since. We need more choices, not less.
    Thank you very much. – L**** G*****

  77. Paula Kay says:

    Seriously? You all are complaining about 250 and 300GB caps?

    I live in a rural area, pay $70/month for capped data of 10Gb/month. 10.

    If I go over that, I get throttled to speeds so slow, it would be faster to walk to the source of the information I’m trying to access and write it down by hand.

    A 300Gb monthly data allowance looks like luxury from where I’m sitting.

    That being said, I am sick unto death of ISPs simply being able to claim how much data you used and not provide any records (preferably breaking down usage by day, if not by hour) to back up their claims so that you could at least pinpoint when and where a problem is occurring.

    Regulation IS needed.

    • Len Gray says:

      HEAVY government regulation. Congress is neglecting the 9th amendment by not updating the protections for our new form of communication.. internet. Email should have the same protections as post, and the internet should be looked at and treated like the new phone line, since this is our primary communication method as was the phone. Tracking, hacking and trolling should carry the weight of wiretap violations, and email is more like e-post cards.. wide open for anyone to read. Google and others regularly and unethically scan and parse them as if this were somehow ok. The pioneers of the email system are shocked at the lack of encryption, as they had when there were less than 20 users on a campus.
      So when the FCC finally stops the “operator”(ISP) from cutting our “phone calls”(INTERNET ACTIVITY) short, when they think we’ve “spoken”(Place any freedom of speech here)…. Then they should address the WHOLE problem, not just place a band-aid. BTW, the 9th basically directs congress to update legislation as new technology comes about, to keep up with the times.

    • Geoge says:

      Paula, you sound like a republican. I disagree with you. Data Caps on internet service is not okay. Anything you do counts toward data that any ISP monitors and imposes usage based fees on how much data we use. We need to regulate the prices that ISPs like Comcast is charging not the data we use.

  78. sapwiz says:

    Finally, effective 06/01/2016, Comcast has decided that the 300GB/Month Cap got enough blow-back and customer dis-satisfaction that they’ve increased it to 1TB/Month effective 06/01/2016 for the so-called test markets (Ft. Lauderdale, FL being one of those markets).

    I checked and saw the change in my account. I think this is a good middle-ground until we start seeing other types of hi-quality video which takes up the GBs.

    I also found out that Comcast counts their TV App internet streaming (of their own content) towards the 1TB allowance. This is double-dipping since they are charging for TV and also for Internet Service (from the same provider: Xfinity/Comcast). SInce I’m already paying Xfinity for their TV Service (part of which is the App), I’m not sure how they think they can justify that using the app (and having it consume GBs of their own service/content) and they impacting another service (Internet) which I already pay for in the same bill is even legal.

    That would be like paying additional fees for going into the supermarket to buy groceries and having the supermarket charge you (in addition to the groceries) for being in the supermarket to buy the groceries.

    I’ve filed an FCC Complaint again and got a call immediately from Comcast Security Dept. trying to downplay this issue…explaining that they’ve adjusted the 300GB to 1TB to allow for this.

    Total rubbish excuse for double-dipping and preparing what will be the next wave of fees.

    • Len G says:

      I agree with you. I don’t see this getting better with private companies acting as “gatekeeper”. I think cities should run fiber as they run power lines and plumbing. Hire a private maintenance company, but run ISP as a utility. It’s too damn important. Also, the conflict of interest is appalling.. they’re selling us tv service (or trying anyway), and trying to cap our data allowance so we don’t use competitors like Netflix, Hulu, Android, apple.. etc.. Remember, these internet connections are also our phone lines nowadays. Here in SW Florida, they are apparently scamming the elderly as well. Do you know it costs $85 / month for a 25 MB/s DSL connection? I had a 150 MB/s for $50 in Boston.. and 20 upload. Preying on the elderly. They also have something comical.. a satellite internet connection with 3 MB/s for $150 / month! It’s called HughesNet, and the ads proclaim “blazing speeds” with the 3 MB thing in fine print. Disgusting. UTILITY for certain.

  79. Aaron Smith says:

    Try satellite Internet.

    What a horrible overpriced joke. As someone else said, the satellite companies treat you like it’s a privilege to pay through the nose for their tiny caps. Exede offers 10, 18, and 30 in my area. In some areas they offer 150 for less than we’re paying for 18, which is simply maddening. One person went through the entire 18 GB in a single week just by using an online forum that has images. He wasn’t even downloading tiny movies or anything — just dealing with highly-compressed jpegs and pngs.

    They throttle now as soon as you’re over the cap but they used to offer unlimited data at night. No more! Now, at night you get constant disconnects (about every ten minutes at best) if you try to play an MMO or something. So, the “improvement” to the service is to actually have a tiny cap and major throttling that makes it hard to even check e-mail during the day. HughesNet is similar. It offers much nicer plans in some areas for less money but totally exploits people in other areas. If we were to drop out Exede early we’d be hit with a bill for over $700, too!

    It’s one thing for supply and demand to dictate terms but when the government enables exploitation that’s another thing entirely.

  80. Gene Rodrigues says:

    No matter what the FCC wants to do, they still have to contend with the political scene in Washington, D.C. where politicians are bought and paid for by the lobbyists representing Corporate America. This is due to the way they gain financial support for their election and re-election campaigns.

    Since advertising uses a lot of bandwidth, then we should have the ability to turn it off in our browsers and TV sets because advertising consumes bandwidth. Then let Google, Facebook, the TV networks and other companies who depend on advertising revenue put pressure on the politicians.

    Only by putting the politicians in the middle trying to contend with the various wants and needs of lobbyists representing facets of Corporate America will something get done.

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