Home » Broadband Speed »Charter »Competition »Consumer News »Video » Currently Reading:

Charter’s Rebranded “Spectrum” Service Arrives in Fort Worth; New Name, New Reputation?

Phillip Dampier March 25, 2014 Broadband Speed, Charter, Competition, Consumer News, Video 3 Comments

charter spectrum logoCharter Communications’ latest attempt to rehabilitate its reputation with customers in Fort Worth, Tex. arrived this week in area mailboxes, as Charter reintroduced itself as “Charter Spectrum.”

Fort Worth is the first major city to get Charter’s broad-based service upgrade that began more than a year ago with a switch to all digital television service.

The newly available bandwidth no longer needed to support analog television has allowed Charter to expand its video service to more than 200 HD channels, up from fewer than 100.

Customers also start their Spectrum experience with a free broadband speed bump — from 30Mbps to 60/4Mbps (with a barely enforced monthly usage cap of 250GB), and an improved cable telephone service with nationwide calling.

Charter Spectrum's mailer is now arriving in Ft. Worth mailboxes. (Courtesy: TheTechGuru)

Charter Spectrum’s mailer is now arriving in Ft. Worth mailboxes. (Courtesy: TheTechGuru)

Charter CEO Thomas Rutledge openly admitted last year Charter had an inferior product compared against the competition. Upgrading Charter’s cable systems was designed to correct that and the company hopes its rebranding will deliver a marketplace reset, but some Charter customers remain skeptical.

“Same pig, fresh lipstick,” wrote one Charter customer in Missouri.

Others complain Charter’s upload speeds remain anemic at just 4Mbps.

Charter’s new pricing promotions were designed to simplify the shopping experience. There are now just three heavily promoted Spectrum triple play packages:

spectrum packages

A customer taking advantage of the Triple Play Gold promotion will pay a one-year promotional price of $129.97 a month. (Customers can also select individual services or build their own double-play bundle). The fine print mentions the price rises to $149.97 the second year and then reverts to an undisclosed “standard rate” after that. TV set-top boxes are required on every cable-connected television ($7 a month each – not included in the price). The Internet modem carries no additional charge. Phone taxes, fees and surcharges are also covered, but other taxes, fees, and surcharges are not.

Offers are valid for new customers only, and those who have not subscribed within the last 30 days and have no outstanding debt obligation to Charter.

http://www.phillipdampier.com/video/WLOS Asheville Charter Going Digital 11-11-13.flv

Charter Spectrum arrives only after your local Charter system moves to all-digital television service. That happened last fall in Asheville, N.C., where customers were told they needed a digital set-top box on every television in the home. WLOS-TV covered the story back on Nov. 11, 2013. (1:44)

Share

Currently there are 3 comments on this Article:

  1. Web Stuff says:

    Charter’s marketing department is run by Lucifer himself… Go ahead, just TRY to find information about what the “standard rate” is for any of their services! If you want to find out what the price is for just internet or just TV service? Good luck with that…

    I got sick of playing the price games with tv service from Charter so I told them what they could do with it. Still hanging on to the internet service, but don’t know how much longer I’ll be able to afford that.

  2. Allan G says:

    @Web Stuff – You can find standard rate prices by going here: http://connect.charter.com/ratecard Just choose your state and city, and click on the download button at the bottom. It will open up a PDF with all of the standard pricing for your area including the miscellaneous adds ons. As for the jacked up regular rates most people can’t afford, your best bet is to just check back for new promotions every 6 months or so by going to their site ( http://www.getcharterspectrum.com/ ) or calling in. Its a pain, but you are sure to get some kind of discount every time if you threaten to cancel.

    • Web Stuff says:

      @Allan,
      You must be a Charter service rep… I was able to use the link you provided to get the standard rate sheet, but then I tried just going to Charter.com to find a link to that page. I was unable to find a link or perform a search that gave me the link to that page. Like I said, the system was designed by Lucifer himself…

      When I did pull up the standard rate sheet, I was almost more confused than when I started. I defy anyone to start with that sheet and accurately calculate the rate they will end up paying for anything other than standard TV access. Again, Lucifer must be proud.

      As for asking for a new promo – I used to be able to get promo pricing on the internet, but Charter will no longer do that except for new customers. I’m not really interested in promo pricing for TV/Phone bundles because once the pricing reverts to the standard price, it’s too much money for me. I’m doing fine with an antenna on the roof and a Netflix account.







Search This Site:

Contributions:

Recent Comments:

  • Phillip Dampier: Anyone notice how much time MSNBC has spent talking about this merger deal? Not even Rachel Maddow, who always takes 25 minutes to get to the point on...
  • Phillip Dampier: Sorry I am late to all this. The point is that Comcast's ethics leave something to be desired when they are willing to hire a guy who helped rip off N...
  • Aaron: txpatriot's original question was "Phillip, maybe I’m just too dense, but what is the point you are trying to make?" txpatriot answers his own ques...
  • txpatriot: I'm not trying to complicate it. Comcast = bad. Ralph = bad. Comcast + Ralph = bad. OK, but so what?...
  • John Passaniti: Sometimes a cigar is just a cigar. Ralph is an awful person. At best, Comcast hired Ralph because they don't know his past. At worst, Comcast hir...
  • RG: http://forum.videohelp.com/threads/306066-TIVO-With-No-subscription-use-as-cable-box...
  • RG: Peter, I've heard the same thing...that a Tivo can work albeit without the on-screen channel and recording guide which is a big feature to give up if ...
  • JB: @Alex, Netzero does not provide 3G Evdo or even 2G connection possibilities with their devices. They only provide 4G service, so why spend the extra ...
  • Peter Randrup: What about people like me who are not wealthy? I'm on disability and can't afford satellite TV service...and I get free cable with my rent. That...
  • Ben: What about privacy, if there is no land lines, there is no secured lines as people are able with the right equipment to listen in on any wireless line...
  • patty: I agree Scott. I feel I should have the freedom to watch TV where ever I want. When I first went to Hulu it was because Time Warner Cable kept raising...
  • john: We have a beeping battery on our FiOS system. Called FiOS and they said I can disconnect the battery and leave it out. Furthermore on new installation...

Your Account: