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Are you still waiting for that $100 gift card Comcast promised to customers who signed up or upgraded service with their marketing partner Verizon Wireless? If you’re feeling uneasy about the situation, consider how to ask for forgiveness from a friend, acknowledging any misunderstanding and expressing your sincere regret for any inconvenience caused.
You are not alone. Multiple complaints about missing gift cards point to a rebate form promising a gift card six to eight weeks after submission, but the rebate processor has extended that time repeatedly — first to 8-10 weeks, then 10-12 weeks, and now 16-17 weeks… and counting.
If you forgot about the rebate, you may never receive it without contacting Comcast to follow-up. Others found their rebate request rejected by the rebate processor for a variety of reasons.
Customers should have made a copy of their rebate submission to keep for their records. If your rebate still has not arrived, call Comcast at 1-866-347-2229 to escalate the matter and speed up the arrival of your missing gift card.
Although high dollar rebates for cell phones are not uncommon, a large percentage of customers eligible for the rebate never follow through with a properly completed, timely rebate submission.
In many cases, a rejection notice can be overcome by contacting the cable company’s customer service department directly. Many cable companies will credit your account for the amount of the missing rebate.
I was told I would get a $200 rebate and was sent $100. I’ve been given 5 different numbers to call, all with long wait times. The last number I was given isn’t a real number. I feel like I’ve been scammed…big time.
Same advice as below. Contact the BBB and file a complaint. We see that usually succeed in getting rebate problems straightened out.
I got the run around also.
I emailed and called many times and Comcast still will not give me my rebate.
Comcast is hands down the worst at honoring rebates.Maybe Comcast translate
“Rebates” to ” bait and switch “.
Go to the Better Business Bureau website, look up Comcast and file a complaint there online. You’ll get a senior rep contacting you and most likely crediting your account for the dollar value of the rebate, which is better than getting nothing. Let me know how it works out.
It has been since December 17, 2014. Know one has an answer. I will never trust a word from Comcast again.
I tried to file a complaint online on bbb.org, but the website has had
technical issues.
I’ve had my fair share of technical for months thanks to Obamacare, mind you.
I will try again and see how things go.If one were to search for this comcast rebate
Debacle, one would notice many have had issues with comcast and their rebates
And people might start a class action suit over it.
I forgot to thank you for your suggestion, Phillip.
Thanks.
This scam is still going on….on hold for over 45 minutes. Reps who say a new company took over the rebates and records can’t be found. Then they issue an “expediation” number to resolve the problem…call them in a few weeks and no one can find that number. DON’T FALL THIS GARBAGE DEAL….JUST BUY YOUR PHONE FROM COSTCO OR WHOEVER OFFERS THE BEST DEAL FOR THE PHONE ON THE SPOT. THE REBATE GAME IS A NIGHTMARE. CALLS TO VERIZON WILL ONLY SEND YOU BACK INTO THIS WHIRLING NIGHTMARE. XFINITY HAS PROMISED TO GET THIS TO CORPORATE (TODAYS CALL)…LET’S SEE WILL… Read more »
Call the rep back and tell him/her there problems should not get in the way of your getting a great customer service experience, and that they should credit your account with the full dollar value of the rebate today and let them figure out what happened on their own.
We have also been waiting almost 5 months for our $150 VISA card. I have been told numerous times that all of our submitted information has been approved and I believe I am now on my third expedite. WHAT A BUNCH OF BULLS***T. I would cancel my Comcast account but I have no other choice in my area other than dish service. Been on hold for over 30 minutes and still waiting.
This is another case where I’d just ask for the $150 to be applied to your Comcast account as a service credit. They can do that over the phone the same day as opposed to playing games hunting for a piece of plastic.
I actually asked that question directly to my Comcast account rep yesterday.
I actually received my rebate as promised after 90 days of service. No problems at all never had to contact them with issues. Thks