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Insight to Time Warner Cable Conversion Gets Rocky in Kentucky

Phillip Dampier June 12, 2013 Consumer News, Insight, TWC (see Charter), Video No Comments
Insight is disappearing after Time Warner Cable bought the cable operator. It is in the process of converting subscribers to Time Warner's own systems.

Insight is disappearing after Time Warner Cable bought the cable operator. It is in the process of converting subscribers to Time Warner’s own systems.

Some of more than 730,000 former Insight subscribers across Kentucky were without phone service after Time Warner Cable failed to successfully transfer them to a new platform.

Time Warner Cable had similar problems transitioning customers in Indiana, many unable to successfully navigate through a new online service agreement and e-mail address selection process.

Bob Mueller, a Florence-based financial planner, told Cincinnati.com it took nearly two days get his office line working again and his staff was still trying late Tuesday afternoon.

“We had massive problems with Insight before the changeover, and now we had problems with Time Warner,” Mueller told the newspaper. “This is not getting off to a very good start, but there aren’t a lot of other options. We’ve been at this for two days and no luck.”

Time Warner Cable denied there were any serious problems, but admitted call volumes were higher than usual. The company said it registered 40,000 new voice mail accounts throughout the state and migrated 200,000 phone customers since the weekend.

Internet customers will be moved to Time Warner Cable next week.

WDRB in Louisville noted long hold times for new Time Warner Cable customers in excess of 30 minutes. (1 minute)

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