Home » Broadband "Shortage" »Broadband Speed »Comcast/Xfinity »Competition »Internet Overcharging »Online Video » Currently Reading:

Comcast’s Usage Cap Suspension Passes First Anniversary (Except in Nashville, Tucson)

Comcast-LogoMore than a year ago, Comcast temporarily suspended its nationwide 250GB usage cap to study its impact and consider what to do about increasing broadband traffic.

For the majority of Comcast customers, this means the provider has ditched its usage cap altogether, allowing customers to use their broadband service without limits.

“This is the way it should have been all along, especially considering how much I spend every month for Comcast broadband,” says Comcast customer Geoff Cox. “I think usage caps at these prices are unacceptable. If Comcast stops antagonizing me, I will reward them with more of my business.”

For Cox, that meant one week after the cap was lifted, he upgraded his service from Performance to Blast. His usage did not immediately increase that much and Comcast now gets more of his money.

“We do about 280GB a month today between me, my wife and our four kids,” Cox tells Stop the Cap! “When the third one becomes a teenager, we will probably upgrade again to Extreme because of all the streamed media being used in this house.”

meterBut if Comcast brings back the cap, Cox will downgrade his service back to where he started.

“AT&T U-verse isn’t much competition for Comcast broadband because U-verse is slower and their 250GB cap I can see getting enforced when AT&T smells money,” Cox tells us. “As I have told my family, usage caps are not acceptable and we have to take a stand somewhere and let them know caps will cost them business, not earn them more money.”

Whether Comcast will listen remains unknown. The company has said little about its usage cap program since suspending it May 17, 2012. At that time, Comcast did say they had not given up on usage caps in principle — they just wanted a more flexible approach while managing those caps.

Last May, the company announced two trials to test which direction Comcast would take with respect to limiting broadband usage.

In Nashville, Comcast increased the usage allowance for all tiers to 300GB per month and planned to sell additional gigabytes in increments of $10 per 50GB;

In Tucson, Comcast adopted variable usage allowances depending on the type of service a customer selected:

  • Economy 300GB
  • Economy Plus 300GB
  • Internet Essentials 300GB
  • Performance Starter 300GB
  • Performance 300GB
  • Blast 350GB
  • Extreme 50 450GB
  • Extreme 105 600GB

The rest of Comcast customers get to test unlimited service, at least until the company determines whether it actually needs caps at all. Cox does not think the company does.

“Cable broadband upgrades have really made neighborhood congestion a non-issue and while the company keeps raising the price of broadband service, their costs keep dropping.”

Share






Search This Site:

Contributions:

Recent Comments:

  • M Johnson: I am in an area north of Seattle.FiOS up here was installed by Verizon before the Frontier takeover. I would bet that I'm eligible for the speed bump ...
  • Anon: I had U300 + 18 mbs internet + HD + 3 DVR’s. After promotion expired price jumped from $116 to $164/month. I called yesterday and requested to cancel ...
  • Debbie: Great article! Just got off the phone with a retention specialist. I followed the suggestions & After 3 rounds of negotiations & asking to spe...
  • Phillip Dampier: I'd say TWC customers are in for a rude awakening when they discover Comcast likes to charge for ALL service calls first and then it's up to the tech ...
  • Cameron: I called three days ago when my "promo" expired and talked to someone who I thought was in the retention department. When I asked if I could keep the...
  • Aaron: Ah yes, one of the many ways Time Warner Cable customers would benefit from a Comcast/Time Warner Cable merger; even worse customer service than what ...
  • Long Johnson: Didn't work for me. My promotion expired and the rate nearly doubled. All the rep offered was $30 more than my previous promotion with a 1 year commi...
  • Kauerine Langston / John Williams: I agree with everyone. We pay for WI-FI already. This is a service they should be responsible for. I also have dead spots in my house. I noticed on my...
  • Toby: A Comcast guy going around my neighborhood knocking on doors offered me the preferred plus Triple Play with 105 Mbps for $89.99/month. After addition...
  • Carmine: Hi, My contract is up Oct 10th. AT&T wants to increase my Uverse and I-net (6MPS) by 34%. Today I just used your strategy and called the 800-288...
  • Tony: As frustrating as it is, I can tell you from our experience it is the cable company For us the tuning adapter's firmware was not up to date. Cur...
  • Vikki Karan: Count me in!! I'm willing to take this cause on as well! Willing to take it all the way to DC and/or file a class action suit. Here is my story: ...

Your Account: