Home » Broadband "Shortage" »Broadband Speed »Comcast/Xfinity »Competition »Internet Overcharging »Online Video » Currently Reading:

Comcast’s Usage Cap Suspension Passes First Anniversary (Except in Nashville, Tucson)

Comcast-LogoMore than a year ago, Comcast temporarily suspended its nationwide 250GB usage cap to study its impact and consider what to do about increasing broadband traffic.

For the majority of Comcast customers, this means the provider has ditched its usage cap altogether, allowing customers to use their broadband service without limits.

“This is the way it should have been all along, especially considering how much I spend every month for Comcast broadband,” says Comcast customer Geoff Cox. “I think usage caps at these prices are unacceptable. If Comcast stops antagonizing me, I will reward them with more of my business.”

For Cox, that meant one week after the cap was lifted, he upgraded his service from Performance to Blast. His usage did not immediately increase that much and Comcast now gets more of his money.

“We do about 280GB a month today between me, my wife and our four kids,” Cox tells Stop the Cap! “When the third one becomes a teenager, we will probably upgrade again to Extreme because of all the streamed media being used in this house.”

meterBut if Comcast brings back the cap, Cox will downgrade his service back to where he started.

“AT&T U-verse isn’t much competition for Comcast broadband because U-verse is slower and their 250GB cap I can see getting enforced when AT&T smells money,” Cox tells us. “As I have told my family, usage caps are not acceptable and we have to take a stand somewhere and let them know caps will cost them business, not earn them more money.”

Whether Comcast will listen remains unknown. The company has said little about its usage cap program since suspending it May 17, 2012. At that time, Comcast did say they had not given up on usage caps in principle — they just wanted a more flexible approach while managing those caps.

Last May, the company announced two trials to test which direction Comcast would take with respect to limiting broadband usage.

In Nashville, Comcast increased the usage allowance for all tiers to 300GB per month and planned to sell additional gigabytes in increments of $10 per 50GB;

In Tucson, Comcast adopted variable usage allowances depending on the type of service a customer selected:

  • Economy 300GB
  • Economy Plus 300GB
  • Internet Essentials 300GB
  • Performance Starter 300GB
  • Performance 300GB
  • Blast 350GB
  • Extreme 50 450GB
  • Extreme 105 600GB

The rest of Comcast customers get to test unlimited service, at least until the company determines whether it actually needs caps at all. Cox does not think the company does.

“Cable broadband upgrades have really made neighborhood congestion a non-issue and while the company keeps raising the price of broadband service, their costs keep dropping.”

Search This Site:

Contributions:

Recent Comments:

  • Brandy: By calling Comcast for the Gallatin, TN area I have found out they don't care that we use the 3 pcs on a daily 2 ipods ,2 xbox and cellphones in 3 da...
  • Phillip Dampier: There have been some price hikes in the last year on retention promotions, mostly thanks to programming-related increases, which have made it difficul...
  • Joyce Weiner: I'm a long time TWC customer in Brooklyn. Every year when I receive my rate hike, I've followed your instructions and sent a tweet to @TWC_HELP. They'...
  • Roger: Oh oh. The "holier-than-thou" club has found Stop the Cap!...
  • mark mckenney: You are an idiot.To tell someone that cable is a "luxury" when they are old and,perhaps,disabled.I am 65 years old and on a fixed income and,I am hous...
  • Scott: If Google is handling the handoff of the Fiber connection with their own branded router for customers to connect up to via Gigabit ports, that's a hug...
  • tacitus: Well, I'm sorry you're going through all that hassle, but you are an extremely rare case if you regularly need to transmit terabytes from home to the ...
  • Sertis: Well, frankly i just want more than the 20mb upstream provided with their Extreme 150 service (I'm currently using). How long does it take me to back...
  • tacitus: No doubting Thomas's (sorry!) sincerity, but what home business needs gigabit internet? And if he really needs that kind of bandwidth for his busi...
  • tacitus: FYI, I live in Austin, and for at least the last few weeks, I've been getting 60/6 service regularly with Maxx. Probably won't stop me from jumping sh...
  • txpatriot: By the way, if 2000 NN complaints is a "storm", what do you call 64,000 telemarketing complaints?...
  • txpatriot: The FCC used to publish a quarterly summary of complaints, but no longer do. They stopped as of the end of the 4Q2014: https://www.fcc.gov/encyclo...

Your Account: