Home » AT&T »Cable One »Competition »Consumer News »Editorial & Site News »Rural Broadband » Currently Reading:

AT&T’s Recipe for Success: Keeping U-verse Rollout Schedule Away from Predatory Competitors

Phillip Dampier January 3, 2013 AT&T, Cable One, Competition, Consumer News, Editorial & Site News, Rural Broadband 1 Comment

natchezCable subscribers in Natchez, Miss. are scratching their heads wondering why AT&T will neither confirm nor deny whether its fiber to the neighborhood U-verse service is coming to a neighborhood near them.

AT&T says if it told customers where the service was coming, it would give away vital information to its competition — the cable and satellite companies.

AT&T spokeswoman Sue Sperry says her competitors will stop at nothing to hang onto current customers, even if it means using predatory below-market-rate pricing.

“We’ve learned from experience that if they know what our footprint is, they go in and do retention offers and pretty much give their service away for next to nothing and then we can’t compete,” Sperry told the Natchez Democrat.

But considering its biggest competitor is locally-hated Cable One, a lot of customers would still be ready to switch even if AT&T sent the cable company its detailed business plans in advance.

“Unless you spend your weekends at the Bondage Bordello, there is nothing enjoyable about dealing with Cable One in Mississippi,” says Stop the Cap! reader DeWayne. “Last summer when their system went up and died on the folks over in Columbus, even the guy running it couldn’t tell when it was coming back.”

Top secret.

Top secret.

DeWayne started reading Stop the Cap! when we covered Cable One’s massive failure in August 2012 that brought all of its services in Columbus down while the company incredibly waited for express delivery of a replacement part. When customers could not get answers from Cable One over the phone, they lined up outside the local cable office only to learn from company general manager David Lusby he had no idea how many customers were affected by the outage or when the cable system would be back up and running.

“I hate AT&T but I hate Cable One more,” DeWayne said. “It is annoying that they won’t tell us when U-verse is coming to our neighborhood.”

Sperry claims AT&T U-verse is more robust than cable or satellite because it is powered by phone lines.

“That was one of the things during the hurricane, U-verse didn’t go out,” she told the newspaper. “It’s delivered through a phone line, and the phones are the last to go out.”

But unfortunately for customers, AT&T says it only rolls out U-verse in “a measured and slow way,” forcing customers to continually visit att.com and manually check availability using their home address.

But Sperry told the newspaper once customers get the service, they remain loyal to it. That may be especially true in smaller communities in Mississippi that cope with second rate cable operators not known for offering robust or affordable service.

Currently there is 1 comment on this Article:

  1. Jake says:

    AT&T has been great about rolling out the service in new areas over the last several years. It is certainly a slow process, but they announced (I think sometime near the end of last year) that growth is expected in 2013, and I’m sure they meant it.

    All consumers can do is wait, but I’m sure the brand will make everyone aware of the growth once it becomes available. They’ve been known to occasionally do door-to-door campaigns in neighborhoods where service is recently available as well.

Search This Site:

Contributions:

Recent Comments:

  • Limboaz: I don't trust big corporations like Comcrap, but I trust the Obama administration even less. In cases such as this, they have a habit of bundling in i...
  • Wendy: Im thinking to sue att I had unlimited data and they made a mistake and removed it from my plan I was told I can't get it back that was a lie they do ...
  • Bob Patten: I live in Grand Ledge MI. I assure we are in the exact same boat. I rarely ever see speeds promised or even close to them. Today is a great day - I am...
  • Miriam Shore: BH bites the biggun. Glad they got it stuck up their posteriors with today's net neutrality ruling. When competition enters this area, it will be a ...
  • AC: This is a double-edged sword at best. The problem is that once you make it a government entity you will create comcast/att/verizon/frontier/time warn...
  • tacitus: Hi Phillip, Just popped in to say thanks for your continued tireless efforts battling the corporate machine on behalf of consumers everywhere.The ...
  • Chris Rzatkiewicz: It's about time....
  • JayS: Access to the BTIG Research page, that you linked to above, requires a corporate email address. Please include the text of their critique of David K...
  • Lola: Rogers started notifying people of the upcoming need for a digital adapter 3 years ago. There was a notice in every single bill and also online billin...
  • Loons in June: Ok I admit it, I did crack a grin at that!...
  • Bill: This tactic worked flawlessly. My initial contract expires soon. I spoke to a representative from the retention department. She provided me with the...
  • William: Jack Knob. I am a Information Specialist. I have two degrees in the computer field and an accumulation of nearly 15 years experience in the computer...

Your Account: