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Netflix Releases ISP Streaming Quality Report: DSL/Mobile Offer Poor Results

Phillip Dampier December 13, 2012 Broadband Speed, Competition, Online Video, Wireless Broadband No Comments
Cable to Netflix: You better think about going back to the U.S. Post Office and mailing DVDs. Our customers can't afford to throw away their usage allowance on your streamed movies.

Keeping ISPs honest

Netflix may have the most accurate national broadband speed honesty test around, at least when it comes to streaming video. With 30 million members viewing over one billion hours of Netflix streamed content every month, the company is well-positioned to report the real-world performance of virtually every ISP in the country.

Starting this month, Netflix will publish once-monthly surveys of the best and worst-performing providers.

The results from November are not surprising. Fiber to the home offers America’s fastest and most reliable streamed video experience. Google Fiber, with its 1,000Mbps network, topped Netflix’s list, followed by Verizon’s FiOS fiber service.

Cable providers also performed well. Comcast delivered the best Netflix experience, Suddenlink the worst.

AT&T’s U-verse, which isn’t really a true fiber network but simply an extended form of DSL performed markedly poorer than its cable competitors.

DSL providers also performed poorly, ranging from CenturyLink to Verizon’s now neglected DSL. Frontier Communications made some improvements in its rankings. It used to be dead last.

Watching Netflix on mobile broadband proved to be both expensive (with data caps for most) and slow. Clearwire, which only operates a 4G WiMAX network performed the best. Despite the growing prevalence of HSPA+ and LTE 4G service from many other carriers, more common 3G service dragged performance down considerably. Verizon performed the best of the mixed networks, AT&T performed 40% worse than Verizon, coming in dead last.

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  • Scott: If Google is handling the handoff of the Fiber connection with their own branded router for customers to connect up to via Gigabit ports, that's a hug...
  • tacitus: Well, I'm sorry you're going through all that hassle, but you are an extremely rare case if you regularly need to transmit terabytes from home to the ...
  • Sertis: Well, frankly i just want more than the 20mb upstream provided with their Extreme 150 service (I'm currently using). How long does it take me to back...
  • tacitus: No doubting Thomas's (sorry!) sincerity, but what home business needs gigabit internet? And if he really needs that kind of bandwidth for his busi...
  • tacitus: FYI, I live in Austin, and for at least the last few weeks, I've been getting 60/6 service regularly with Maxx. Probably won't stop me from jumping sh...
  • txpatriot: By the way, if 2000 NN complaints is a "storm", what do you call 64,000 telemarketing complaints?...
  • txpatriot: The FCC used to publish a quarterly summary of complaints, but no longer do. They stopped as of the end of the 4Q2014: https://www.fcc.gov/encyclo...
  • BobInPeoria: Once Comcast completed its purchase of NBCUniversal, this type of situation was inevitable. Comcast(the #1 US cableco) now owns 1(NBC) of the Big...
  • JayS: News reporting on MSNBC? Does MSNBC have Any real 'news' programming? Seems to be All personal opinion and analysis type of programming. Are they tr...
  • correct your dumness,woman: you certantly use a name of God to hate people and things what are you not wanted by any man that you are so bitter and hatefull? who can want that ...
  • Steve: My TWC promotional rate ended on July 24... and my monthly rate... TV and internet... went from $141 to $155. I sent two tweets to @TWC_Help (and got ...
  • Marcus Aurelius: I experienced the exact same issue. I was told I was 1900 ft from the existing fiber optic loop, and that it would cost them $10/ft to do the trenchin...

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