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Netflix Releases ISP Streaming Quality Report: DSL/Mobile Offer Poor Results

Phillip Dampier December 13, 2012 Broadband Speed, Competition, Online Video, Wireless Broadband No Comments
Cable to Netflix: You better think about going back to the U.S. Post Office and mailing DVDs. Our customers can't afford to throw away their usage allowance on your streamed movies.

Keeping ISPs honest

Netflix may have the most accurate national broadband speed honesty test around, at least when it comes to streaming video. With 30 million members viewing over one billion hours of Netflix streamed content every month, the company is well-positioned to report the real-world performance of virtually every ISP in the country.

Starting this month, Netflix will publish once-monthly surveys of the best and worst-performing providers.

The results from November are not surprising. Fiber to the home offers America’s fastest and most reliable streamed video experience. Google Fiber, with its 1,000Mbps network, topped Netflix’s list, followed by Verizon’s FiOS fiber service.

Cable providers also performed well. Comcast delivered the best Netflix experience, Suddenlink the worst.

AT&T’s U-verse, which isn’t really a true fiber network but simply an extended form of DSL performed markedly poorer than its cable competitors.

DSL providers also performed poorly, ranging from CenturyLink to Verizon’s now neglected DSL. Frontier Communications made some improvements in its rankings. It used to be dead last.

Watching Netflix on mobile broadband proved to be both expensive (with data caps for most) and slow. Clearwire, which only operates a 4G WiMAX network performed the best. Despite the growing prevalence of HSPA+ and LTE 4G service from many other carriers, more common 3G service dragged performance down considerably. Verizon performed the best of the mixed networks, AT&T performed 40% worse than Verizon, coming in dead last.

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  • Limboaz: While arbitrary usage caps, crappy service and overcharging are bad, the bigger issue to deal with is the crony capitalism and corruption that lets co...
  • Write about this: I went out and bought a new doc sis 3 compatible modem...now they are still trying to charge me the 10 dollar fee and my account is showing two modems...
  • Joe V: You forgot to mention Phil that Comcast as horrible as they are, there's another telecom giant just as bad : AT&T-they also imposed usage-base...
  • lllllll: While yes Google can cause harm right now they aren't the problem. The main Problem is these corrupt ISPs that refuse to upgrade the Network and Expan...
  • Limboaz: Not happy times for Comcrap. Hopefully this signifies a new trend of activism when it comes to regulators overseeing companies that refuse to play fai...
  • Phillip Dampier: We know John Malone and Charter are still very interested, but the last attempt met with a hostile response from TWC management. There will need to be...
  • Bob: So does Charter now step in as the new suitor ?...
  • lllllll: T-Mobile cut off limit is Somewhere over a few TBs/ Month. Also I'm not in a Semi Rural Area Either. I'm in a decent size City. Data Usage doesn't equ...
  • Phillip Dampier: I think what is unique is that Google can seamlessly switch between T-Mobile and Sprint, which is a good way to deal with both carriers' temperamental...
  • Phillip Dampier: I thought T-Mobile throttled unlimited users if they got 'out of hand', whatever that means. I assume IIIIIII is in a semi-rural area where tower cong...
  • Limboaz: Ironic a mobile phone company can deliver that kind of bandwidth while cable ISPs using a fiber-optic infrastructure have to be so miserly. The cable/...
  • lllllll: I used 321.37GBs last month from my T-Mobile Phone that's Unlimited. It's going to be more this month....

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