Home » Cablevision »Consumer News » Currently Reading:

Union Helps Sandy Victims Secure Cablevision Refunds; Lawsuit Threatened In Response

Phillip Dampier November 27, 2012 Cablevision, Consumer News No Comments

Union members of the Communications Workers of America, unhappy that customers are not going to receive automatic service credits for the extensive outages caused by Hurricane Sandy, are robocalling possible Cablevision customers to help them secure refunds.

In response, Cablevision’s lawyers threatened to sue the union, claiming they were engaged in “deceptive and illegal” practices, and accused the union of stealing customer records.

Cablevision is one of the few holdouts that require customers to personally request service credits for outages caused by the October storm. Most providers in the hardest hit areas have issued automatic blanket credits for affected customers. Companies requiring customers to contact a customer service representative to request credit are assured many will not, either because of long hold times, other matters taking precedence, or simply because customers forget to ask.

Union officials say the robocalled numbers were gathered from publicly available phone records in the affected areas and did not come from Cablevision’s customer database. Cablevision also objected to the suggestion the union was calling “on behalf” of the cable company — a charge also denied by the union.

“We are just calling people in the affected area to let them know they are eligible for a refund and help them get it if they are entitled to it,” CWA organizer Tim Dubnau told the New York Daily News.

Callers who are interested in pursuing a claim are transferred by the union direct to Cablevision customer service for assistance.

Cablevision and the CWA have been at odds ever since the union began attempting to organize workers in Brooklyn and the Bronx.

The cable company is also facing a $250 million lawsuit filed separately on behalf of subscribers Irwin Bard, a retired businessman from Oyster Bay, N.Y. and his son Jeffery, a lawyer from Huntington.

 

Search This Site:

Contributions:

Recent Comments:

  • Brian: I am an avid gamer who feels this pain as my speed drops to half (or less) during peak hours. Imagine my pain as only 10 miles away my friends have su...
  • Jason: Great article! I had U200, 18mps internet with 3 receivers, HD with no premium channels. I was paying $163/month and received a mailer from Comcast...
  • Limboaz: Figuring out how to stop the blatant corruption in Washington is one of the biggest challenges facing the American public. Frankly, crony capitalism s...
  • jdhdbsb: Post this on reddit in as many subreddits as you can, post on Facebook, Twitter, and whatever else you can. Will get more attention this way....
  • Howie: I think Verizon will eventually get out of the landline business including dropping Fios and will become a wireless only company. It's just a matter ...
  • Joe V: I ask all of you to sign this petition regarding broadband in the United States. Most people are not aware that AT&T and Verizon want to eliminate...
  • Erin: For anyone doubting the veracity of these claims...it's a night like any other at home in the Morgantown area with typical speeds via our sh***y Front...
  • Aaron near Rochester: HAhaha! Do you honestly think Verizon will give something like that out for free forever? It will most likely be limited severely by speed throttles...
  • Joe V: Please sign the petition to bring sonic.net to Pacifica California http://petitions.moveon.org/sign/please-bring-sonicnet?source=c.em&r_by=4516...
  • paul: By this time next year, no one will need vzw in NYC. Their deployment of free wifi through out the city will take the industry by storm. Why pay for s...
  • jdhdbsb: If they support it its obviously against what the consumers want. Would like to see this bill though just to count the loop holes....
  • Scott: I don't think they care much anymore. But I guess since charter bought att broadband in at louis they don't care if they retain customers in St. Loui...

Your Account: