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Rogers Increases Speeds, But Annoying Usage Caps Remain the Same

Phillip Dampier November 7, 2012 Broadband Speed, Canada, Consumer News, Editorial & Site News, Internet Overcharging, Rogers 2 Comments

Rogers Communications customers equipped with DOCSIS 3 modems are getting free speed upgrades, some starting today:

  • Ultimate: download speeds will increase from up to 75Mbps to up to 150Mbps (by the end of the year) (250GB limit);
  • Extreme Plus: download speeds will increase from up to 32Mbps to up to 45Mbps (150GB limit);
  • Extreme: download speeds will increase from up to 28Mbps to up to 35Mbps (120GB limit);
  • Express: download speeds will increase from up to 18Mbps to up to 25Mbps (80GB limit).

Customers with DOCSIS 2.0 modems will need to acquire a new DOCSIS 3.0 modem and service plan to take advantage of the new speeds.

Remember, all Rogers Internet plans carry overlimit fees, some steep:

  • Ultra Lite – $5.00/GB to a maximum of $100.00
  • Lite – $4.00/GB to a maximum of $100.00
  • Express – $2.00/GB to a maximum of $100.00
  • Extreme – $1.50/GB to a maximum of $100.00
  • Extreme Plus – $1.25/GB to a maximum of $100.00
  • Ultimate – $0.50/GB to a maximum of $100.00

Our regular Canadian reader Alex Perrier reminds us that “faster speeds mean faster drain of [your] usage allowance.”

 

Currently there are 2 comments on this Article:

  1. D Elefante says:

    I’m not sure if this is widely known in the US, but in Canada they have competition (like CLECs used to be in the US), TPIA. So Rogers has to bulk resell their service and offer the exact same speeds to competitors. So competitive HSI resellers will get these boosts too. I just switched my parents to Teksavvy which rides on top of Rogers. They have the “lite” 6/256k which only costs them $30 a month and has a 300GB cap, where if you bought the same service on Rogers its $38 for only 20GB with punitive overages ($4/GB). They do mild streaming, email, and web–so this is perfect for them. In my highly competitive area (NE suburbs of Buffalo), I couldn’t get a price like that… If you deconstruct the pricing they are giving 300GB for $30GB which works out to ten CENTS per GB where Rogers is netting $4 (40x the cost) for the same thing. It reminds me of the old days when dialing long distance direct, until Sprint came along :)

    So it’s $8 less, the same service and 20GB->300GB cap. BTW, they have a shiny new D3 modem (no monthly fee) which will last them for years.

    So if people are complaining, they are not shopping around so I say let them pay to subsidize the crafty ones….

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  • JD: CLEAR has without a doubt been the absolute BEST internet service I’ve ever (and I’ve used several ISP’s since 1991) used, PERIOD!!! Will Sprint ...
  • Jason: I agree, cap to limit congestion is a lie. So with capping everyone you have high congestion for the first two weeks of the billing cycle then it fal...
  • Jason: I work from home and I'll be damned if they are going to charge me any fees or cap my usage. Just wait until Google fiber comes to Phoenix and the ex...
  • chris: was just curious to what cox had to say about all this cash cow bussiness and heres what they told me Thank you for choosing Cox Communications....
  • Joe V: I hope the people of New Jersey are happy. They voted for Chris Christie and this is exactly what they got....
  • Susan: After diligently watching my credit score for over a year and how negative as well as positive postings affect it, I have a hard time believing that o...
  • David Therchik: An intense investigation needs to put into this! As soon as one starts I bet they'll stop charging/cheating people from over usage. Before they bought...
  • Charles Bingham: I did but customer no service was no help - said it did no good to have pass word with symbols, cap and small letters and #'s. IF only I had an alte...
  • Phillip Dampier: That assumes this customer had access to a working usage meter and notification messages and ignored them. Evidently it was big enough of a problem fo...
  • Are you kidding me...: "Over the years" people are using the internet differently. If your bill went up, you have usage. Responsible would be calling and talking to them ab...
  • Charles Bingham: Actually my usage has decreased over the years as I sold my business and only kept the internet for a few tax returns that I still do, no employees no...
  • Are you kidding me...: This entire article reeks of "poor me, I'm a victim and I can't be responsible about my own Internet usage, my own bills or my own actions." Grow up....

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