Home » Consumer News »Time Warner Cable » Currently Reading:

Updated: Time Warner Cable Experiencing Widespread Problems With Phone Service in Northeast

Phillip Dampier October 31, 2012 Consumer News, Time Warner Cable 2 Comments

Time Warner Cable is experiencing problems with its “digital phone” service today in the northeastern United States. Callers as far west as Buffalo and east to the Atlantic are reporting they are unable to consistently complete certain calls, particularly to long distance or toll-free numbers. In Broome County, Binghamton, N.Y.’s 911 service is inaccessible from Time Warner Cable phone lines and calls are being routed to a lower priority call center where customers may find themselves on hold for extended periods.

Callers may hear messages indicating “all circuits are busy” when placing certain calls.

Time Warner Cable acknowledged the problem, but could not provide an estimate when service would be restored. Customers may sporadically experience difficulties making and receiving calls, getting a dial tone, accessing voicemail services, and may not be able to forward incoming calls or receive Caller ID information.

It was uncertain whether the outage was related to the impact of Sandy, the remnants of which are now over Lake Ontario heading into Canada.

Updated 3:15pm EDT: Time Warner Cable now reports these problems have been resolved.

Currently there are 2 comments on this Article:

  1. thomas brady says:

    Why am I having problems with my volume control? I cannot turn the volume up or down. The batteries are brand new and every other button seems to work fine. I am also having the phone problem where it says “we are unable to complete your call at this time”, even with local numbers. I pay over 200 dollars a month, I rarely complain, but when do you think these issues will be resolved? Especially the 911 service. I am disabled and extremely concerned that I may have to wait too long if I have to call an ambulance because I suddenly can’t breath.

    Thank you for your time reading my concerns. It is appreciated.

    Patricia Brady for Thomas Brady

    • The Time Warner website is currently having problems but my guess is that the remote control settings are messed up or the remote has failed. They eventually do break. If you can swap it out at your nearest cable store, that may solve the problem for you (keep your batteries).

      The problem with unable to complete calls is definitely a TWC problem that got bad after Sandy struck. It should not affect 911 service because they give priority to those calls. It should be getting better now.

      Anyone worried about this should probably have a backup cell phone. You can get a prepaid phone from most stores for around $10 and you do not need to activate it or maintain it. Every cell phone is supposed to support free 911 calls whether it is activated/paid account or not.

      I found backup phones at Sears, Dollar General or Wal-Mart running around $8-12

Search This Site:

Contributions:

Recent Comments:

  • jdhdbsb: Post this on reddit in as many subreddits as you can, post on Facebook, Twitter, and whatever else you can. Will get more attention this way....
  • Howie: I think Verizon will eventually get out of the landline business including dropping Fios and will become a wireless only company. It's just a matter ...
  • Joe V: I ask all of you to sign this petition regarding broadband in the United States. Most people are not aware that AT&T and Verizon want to eliminate...
  • Aaron near Rochester: HAhaha! Do you honestly think Verizon will give something like that out for free forever? It will most likely be limited severely by speed throttles...
  • Joe V: Please sign the petition to bring sonic.net to Pacifica California http://petitions.moveon.org/sign/please-bring-sonicnet?source=c.em&r_by=4516...
  • paul: By this time next year, no one will need vzw in NYC. Their deployment of free wifi through out the city will take the industry by storm. Why pay for s...
  • jdhdbsb: If they support it its obviously against what the consumers want. Would like to see this bill though just to count the loop holes....
  • Scott: I don't think they care much anymore. But I guess since charter bought att broadband in at louis they don't care if they retain customers in St. Loui...
  • Al: Called AT&T today at the number listed on the article. I said I wanted to cancel service bc my cable provider was giving me a better deal. I to...
  • Ralph Chastain: Sounds like companies are digging there own grave and making Title 2 a result of it....
  • jdhdbsb: Makes me think that they are trying to delay it so everyone forgets so they can approve the Anti-Consumer merger....
  • Joshua Nightingale: I think a lawsuit is what it will take to get Frontier in line. I have been a customer of Frontiers for over 6 years now in Hampshire county, WV. We e...

Your Account: