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Time Warner Cable’s One-Sided Conversation About Usage Caps Continues

Phillip Dampier July 24, 2012 Consumer News, Editorial & Site News, Internet Overcharging, Time Warner Cable 6 Comments

Still not listening

Around the beginning of July, Time Warner Cable invited customers facing the imminent arrival of their 5GB-usage capped “Internet Essentials” plan the opportunity to participate in “conversations” with the cable operator on a special website.

As we near the end of the month, despite readers sending a number of comments to Time Warner about the plan, the company has chosen to publish just one, which has nothing to do with the issue:

Ann McGarity
I am very upset at the loss of channel 9. We were without it before when we had Dish for a while and one of the reasons we returned to TWC was to get it back. Now we have to put up with Maine news and will have no idea about important NH issues. This is very disturbing, particularly in this political season. Can anything be done?

Apparently Time Warner isn’t too interested in what customers have to say, even on a website that was supposed to be all about dialogue.

Currently there are 6 comments on this Article:

  1. jr says:

    “Customers are greedy and Glenn Britt is needy”-TWC Conversations

  2. rick mach says:

    I live in Austin and submitted a comment a week or so ago and it hasn’t appeared.

  3. Jeremy says:

    My comment hasn’t posted. It is funny that they call it a conversation where they will only post their statement, none from any other person or source.

  4. Dawoud says:

    Dear Phillip:

    I have just submitted the following comment on TWC “Internet Essentials” Website, which I think is less likely to be published than a Syrian demonstrator’s comment submitted on thw Website of Bashar (Murderous Dictator) al-Assad’s Syrian News Agency (SANA)!!!!!!!!!!!

    Below is the comment:

    “Impose a metered/capped service in my Syracuse, NY area, and I WILL CANCEL TWC immediately and switch to FIOS. If Fios follows you with this sleazy/creedy tactic, I will switch to T-Mobile prepaid wireless. Heck, T-Mobile has a prepaid wireless plan for $70 and includes: unlimited calling, unlimited messages, and 5GB of 4G data!

    P.S., I heard that TWC is censoring this Website and only publishes favorable views. Is TWC the ex-Soviet Union or Communist China?”

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Recent Comments:

  • Jonny: My smaller cable company Suddenlink (1.4M customers) started the same thing. 250GB cap with with their medium speed of 50mbps. They are only doing thi...
  • Joe V: Man these guys just don't get it. Not to worry, just as the music industry learned the hard way that to piss off their customers by giving them crap, ...
  • Mike D.: The TV providers have never been willing to fight for the consumer with the other conglomerates who bundled crap with one or two channels of good cont...
  • Sean Colbert: The comcast cap isnt even bad compared to mine. I have Hughesnet Gen4 (All I can get in my area) and I have a 20gb a month limit with an extra 50 in b...
  • zychor: 59Mbps down, 5.9Mbps up ..it doesn't matter internet is so slow...
  • Phillip Dampier: Rats... and I knew I caught this in the proofread and made the change but it stayed a draft while the inaccurate one went live. Thanks for catching th...
  • Dave: Quit whining....bunch of babies...
  • bob: how is this fair to existing customers who reside in areas where upgrade hasnt gone through. im supposed to pay 60 plus dollars each month for extreme...
  • Michael Elling: Paul, part of this stems from the industry's infatuation with vertical models and the govt-granted quasi-monopoly structure stemming from spectrum sal...
  • Paul Houle: One of the funny things about the current debate is that communities everywhere are asking for better wireline broadband, but you don't see many peop...
  • Duffin: I have just dropped my cable, and I do plan on getting Hulu Plus instead, but you know what? If they stop putting current episodes on Hulu I'm just no...
  • David Manthos: The bill is actually HB 2551, not 2511. http://www.legis.state.wv.us/Bill_Status/Bills_history.cfm?input=2551&year=2016&sessiontype=RS&...

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