Home » Comcast/Xfinity »Consumer News »Video » Currently Reading:

Comcast Raises Rates $100 a Month on Some Oregon Customers

Phillip Dampier May 9, 2012 Comcast/Xfinity, Consumer News, Video 1 Comment

A Comcast discount mix-up leaves customers with substantial rate hikes. (Image: KVAL News)

Several Comcast customers in Springfield, Ore. are facing a whopping $100 rate increase on their Comcast service after the cable company discovered they were getting a company-applied discount Comcast later determined they were not entitled to receive.

Elizabeth Thornton, a pensioner living on modest military and social security benefits is among them. When her latest cable bill arrived, instead of the usual $95.28, Comcast raised the price by almost $100 to $193.23.

That’s a lot more than expected, and it left Thornton upset trying to figure out how to cover the bill.

It turns out an undetermined number of Comcast customers in Springfield were given discounts for fire stations, which enjoy 50% off regular Comcast prices. Thornton agreed to a one-year contract at the lower price Comcast employees offered, even though the company later determined she was unqualified to receive that price.

Comcast has been discovering the error when customers call regarding their accounts.

Now affected customers want to know why it is okay for Comcast to lock people into price-guaranteed service contracts they later renege on.

Comcast spokesperson Theressa Davis told KVAL News the fire station discount was the company’s mistake, and the cable company will now reach out to affected customers to offer “an appropriate discount.”

http://www.phillipdampier.com/video/KVAL Springfield Its not fair Springfield woman has Comcast bill mix-up 5-5-12.mp4

KVAL News visited with the daughter of Elizabeth Thornton, who is upset because Comcast raised her monthly rate by almost $100, leaving her unsure how she’ll pay the bill.  (2 minutes)

Currently there is 1 comment on this Article:

  1. jr says:

    Comcast gouges customers while CEO Brian Roberts received 26.9 million in 2011

Search This Site:

Contributions:

Recent Comments:

  • arby: Such a pain to get a better deal. But better than when Cable was a Monopoly and there were no other choices. I am in the middle of a 2 year deal...
  • doug: not for Fort Collins, is this just a short delay or no increase at all? I am in Fort Collins and have been waiting for this upgrade. arggg....
  • Linda: AGREE! We shouldn't be paying extra for ECHO....
  • JC: I didn't do this on purpose but it worked: Comcast came to my door - I usually politely listen but say no thanks. But I listen to see what they mi...
  • Ben: Had: U200, Max Turbo 24MBs, 2 Additional TV Recievers, $129+tax called just now, 1st year promotional price ends in 3 days. Now (with one year c...
  • fjfdybvfgj: What TW wants to do is keep it a secret so that they can pocket 90% of the money and say it wasn't enough to connect the rural areas. We shouldn't spe...
  • Howie: I feel that the taxpayers of New York State have the right to know how their tax money is being spent. If T-W wants to keep how it spends money on i...
  • AC: What I'd love to see is the total amount of federal money AT&T received and the promises they were to have done by now....
  • Seattle: They doubled the download speed but not the upload. So now my speed is 100-120 down but only 10 up....
  • Paul Houle: This the kind of "leadership" we are getting out of Cuomo, unfortunately. It reminds me of his "bold" initiative to bring more gambling to NY, so...
  • fjfdybvfgj: The Data Usage represented is usually the norm for most people by themselves. In a family of 5 and our usage is usually around 6TBs normally and is ~9...
  • Bryan: Awesome article Just got 12MB and U-200 with HD included free for $93 a month. Also made them throw in movie channels for a month free....

Your Account: