Home » Comcast/Xfinity »Consumer News »Video » Currently Reading:

Comcast Raises Rates $100 a Month on Some Oregon Customers

Phillip Dampier May 9, 2012 Comcast/Xfinity, Consumer News, Video 1 Comment

A Comcast discount mix-up leaves customers with substantial rate hikes. (Image: KVAL News)

Several Comcast customers in Springfield, Ore. are facing a whopping $100 rate increase on their Comcast service after the cable company discovered they were getting a company-applied discount Comcast later determined they were not entitled to receive.

Elizabeth Thornton, a pensioner living on modest military and social security benefits is among them. When her latest cable bill arrived, instead of the usual $95.28, Comcast raised the price by almost $100 to $193.23.

That’s a lot more than expected, and it left Thornton upset trying to figure out how to cover the bill.

It turns out an undetermined number of Comcast customers in Springfield were given discounts for fire stations, which enjoy 50% off regular Comcast prices. Thornton agreed to a one-year contract at the lower price Comcast employees offered, even though the company later determined she was unqualified to receive that price.

Comcast has been discovering the error when customers call regarding their accounts.

Now affected customers want to know why it is okay for Comcast to lock people into price-guaranteed service contracts they later renege on.

Comcast spokesperson Theressa Davis told KVAL News the fire station discount was the company’s mistake, and the cable company will now reach out to affected customers to offer “an appropriate discount.”

http://www.phillipdampier.com/video/KVAL Springfield Its not fair Springfield woman has Comcast bill mix-up 5-5-12.mp4

KVAL News visited with the daughter of Elizabeth Thornton, who is upset because Comcast raised her monthly rate by almost $100, leaving her unsure how she’ll pay the bill.  (2 minutes)

Currently there is 1 comment on this Article:

  1. jr says:

    Comcast gouges customers while CEO Brian Roberts received 26.9 million in 2011

Search This Site:

Contributions:

Recent Comments:

  • fjfdybvfgj: Its a good thing that the merger will never be accepted as its heavily against the public interest and no politician would want to commit political su...
  • fjfdybvfgj: I remember when I lived in Maryland and Comcast tried to say that nothing over 10mbps existed and that it was top of the line for $150/month. I moved ...
  • ROGER: I manage my father and my accounts for Uverse and recently was informed our fully loaded rates (includes all taxes and rentals) for u300 and Max inter...
  • BobInIllinois: This is really funny! In our area, back in 2008 when Comcast took over from Insight cable a few years back, Comcast started closing their service...
  • Jen: John did your service ever get better? Mine just started throttling about a month ago and they are telling me the tower that worked best for me is off...
  • Mike Queen: Where do I sign up? I'm in Lewis County. I complain, they offer to disconnect me. I need the Internet to work as well. I've paid for high speed for...
  • Ginny: Frank Sinatra is dead....
  • Peter Herz: This is mostly accurate except that they're not doing the 4G LTE throttling as of Oct 1st 2014 major announcement....
  • Drema: Jack I have had Frontier for years. Only provider available in my area. It doesn't work right and has never worked right. I work from home and I need ...
  • Brittney ward: I'm currently standing at Comcast trying to have this exact issue resolved. If anyone has any helpful advice I would very much appreciate it. I am als...
  • WalterH: So the new business speeds were announced - and they're awful. 75/10, 150/20, 500/50, and 1000/100 are the NON-SYMMETRICAL speeds. Like businesses d...
  • John: I just noticed on my most recent invoice Shaw is increasing my BB 250 from $120 to $130 Jan 1st 2015. That's over an 8% increase while I'll HOPEFULLY ...

Your Account: