Home » Comcast/Xfinity »Consumer News »Video » Currently Reading:

Comcast Raises Rates $100 a Month on Some Oregon Customers

Phillip Dampier May 9, 2012 Comcast/Xfinity, Consumer News, Video 1 Comment

A Comcast discount mix-up leaves customers with substantial rate hikes. (Image: KVAL News)

Several Comcast customers in Springfield, Ore. are facing a whopping $100 rate increase on their Comcast service after the cable company discovered they were getting a company-applied discount Comcast later determined they were not entitled to receive.

Elizabeth Thornton, a pensioner living on modest military and social security benefits is among them. When her latest cable bill arrived, instead of the usual $95.28, Comcast raised the price by almost $100 to $193.23.

That’s a lot more than expected, and it left Thornton upset trying to figure out how to cover the bill.

It turns out an undetermined number of Comcast customers in Springfield were given discounts for fire stations, which enjoy 50% off regular Comcast prices. Thornton agreed to a one-year contract at the lower price Comcast employees offered, even though the company later determined she was unqualified to receive that price.

Comcast has been discovering the error when customers call regarding their accounts.

Now affected customers want to know why it is okay for Comcast to lock people into price-guaranteed service contracts they later renege on.

Comcast spokesperson Theressa Davis told KVAL News the fire station discount was the company’s mistake, and the cable company will now reach out to affected customers to offer “an appropriate discount.”

KVAL News visited with the daughter of Elizabeth Thornton, who is upset because Comcast raised her monthly rate by almost $100, leaving her unsure how she’ll pay the bill.  (2 minutes)

Currently there is 1 comment on this Article:

  1. jr says:

    Comcast gouges customers while CEO Brian Roberts received 26.9 million in 2011

Search This Site:

Contributions:

Recent Comments:

  • EJ: Just remember each state is different, but as a general rule the company hiring the contractor is liable for said contractors work. It will be AT&...
  • joe: Here in West Michigan I had to call Spectrum (Charter) to get my download speed raised ... my latest test using an Ethernet cable directly to the mode...
  • joe: Here in West Michigan I had to call Spectrum (Charter) to get my download speed raised ... my latest test using an Ethernet cable directly to the mode...
  • Donald: How do we participate in this lawsuit? They blatantly told me I wasn't getting what they promised. They are legitimately ripping us off...still!...
  • BestTiffany: I have noticed you don't monetize your website, don't waste your traffic, you can earn additional bucks every month because you've got hi quality con...
  • Kate Momotuik: So, the good thing is someone still cares about customers privacy rights (http://bit.ly/2GaapCV), it's nice to hear. Thanks for sharing the informatio...
  • Marvosa: Just got a free upgrade to 10/100 two days ago here in Minnesota. Of course, I was never notified of the upgrade. I only found out the service was a...
  • Josh: Wow, I'm honestly shocked they're doing that. Good!...
  • Mike: Suddenlink did a sneaky price increase on my Internet service during the holidays from $57 to $63. I believe it does this because fewer people pay att...
  • gitafitrh: htm Spread Spectrum External links: Frequency Control of Non-2. 4 GHz Spread Spectrum R/C Radio Systems: 2. 4 GHz Spread Spectrum R/C Systems do not r...
  • EJ: Yep Criminals don't know how to jailbreak a phone. How dumb lol. I wonder how many board meetings it took for them to come up with that excuse. Hey Ve...
  • Josh: shakes head in astonishment Just wow. Yes, I'm so much more "free" by allowing rich people to do whatever the hell they want....

Your Account: