Home » Broadband Speed »Canada »Internet Overcharging »Rogers »Shaw » Currently Reading:

Rogers Throws Customers A Few Scraps: Faster Speeds, Tiny Increases in Usage Allowance

Phillip Dampier January 26, 2012 Broadband Speed, Canada, Internet Overcharging, Rogers, Shaw 1 Comment

Just a few weeks after announcing $2 rate increases on most tiers of the company’s broadband service, Rogers Communications has announced speed upgrades and tiny increases in usage allowances for certain customers:

  • Express: download speeds will increase from up to 12Mbps to up to 18Mbps and data allowance will increase from 60GB to 70GB.
  • Extreme: download speeds will increase from up to 24Mbps to up to 28Mbps and data allowance will increase from 100GB to 120GB.

These enhancements apply to customers utilizing Rogers DOCSIS 3.0 capabilities. Rogers will start rolling out the faster speeds to existing Express tier customers currently receiving download speeds of up to 12 Mbps starting January 26th and will continue over the following weeks. New customers will experience faster speeds beginning February 21st. All new and existing customers will benefit from higher data allowances starting March 8th.

Rogers has played repeatedly with their usage allowances, particularly for its Extreme tier, which has seen increases and decreases over the past few years:

Rogers Extreme Tier Usage Cap History

  • 2009: 95GB per month
  • 2010: Reduced to 80GB per month (-15GB)
  • 2011: Increased to 100GB per month (+20GB)
  • 2012: Increased to 120GB per month (+20GB)

Rogers’ Express service gets just a 10GB monthly bump, making the speed upgrade less valuable because customers are restrained from using the service.

Rogers says the incremental upgrades are a result of Canadians using the Internet more than ever.

“Rogers customers are increasingly watching movies on Rogers on Demand Online, working from home and using multiple devices like tablets and laptops connected by Wi-Fi to the internet,” said John Boynton, executive vice-president and chief marketing officer at Rogers Communications. “The ways Canadians are using the internet are changing dramatically and we are constantly reviewing our plans and policies to ensure they deliver the best possible customer experience that lines up with evolving needs and usage patterns.”

Apparently those living in western Canada use the Internet even more, because Shaw Communications’ comparable broadband tiers are much more generous:

Shaw Communications Usage Allowances

  • High Speed 10Mbps: 125GB per month
  • High Speed 20Mbps: 200GB per month
  • Broadband 50Mbps: 400GB per month

Currently there is 1 comment on this Article:

  1. Alex Perrier says:

    Ultra-Lite discontinued! :|

Search This Site:


Recent Comments:

  • elfonblog: I'm not an expert on evil corporate planning, but I'd say AT&T's recently learned that it won't be held to it's "regulated monopoly" covenants to ...
  • God Help Us All: It prevents some screwing around by cable companies. It doesn't prevent all screwing around. The goal of their shenanigans is to stop streaming vide...
  • JayS: If At&T and Verizon want to 'abandon' their Utility grade wired land-line service, in territories they serve with wireless, they should be allowe...
  • txpatriot: Phillip, speaking for myself, the reason I keep coming back is because you publish good stuff. And anytime I have a difference of opinion with you, j...
  • Phillip Dampier: If the information cannot stand up to scrutiny, it is a disservice to publish it, so I always appreciate those with different views sharing them here....
  • Phillip Dampier: I appreciate your comments. I try and sort out any considerable editorializing by labeling those articles with the tag "Editorial & Site News" so read...
  • Michael Elling (@Infostack): There has to be some humor in his name closely resembling the telecom LATA, or local access and transport area. LATA's played a big role in the frict...
  • txpatriot: I agree Phillip's is one of the best consumer telco blogs out there. I don't always agree with him, but he's been unfailingly courteous in his dealin...
  • Milan In Austin: Rachel, an Austin TWC retention specialist contacted me this morning around 11:00AM. She gently scolded me for using "social media" to request a broad...
  • Michael Elling (@Infostack): Your column is one of the most informative out there; and I scan 30-40 daily and monitor another 300-400 twitter feeds across 10 topical groupings as ...
  • Phillip Dampier: When they ask why you are downgrading, tell them your modem doesn't support the fastest speeds and you object to the modem rental fee. So because they...
  • Charles: Yeah, with government subsidies and the overcharging for the services that are done in this country, there is no legitimate reason the U.S. has averag...

Your Account: