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The Internet Overcharger’s Numbers Game: AT&T Raises Prices on Smartphone Data Plans

Phillip Dampier January 19, 2012 AT&T, Competition, Internet Overcharging, Wireless Broadband 4 Comments

AT&T has announced an across-the-board rate increase for smartphone and tablet data plans, raising prices $5 Sunday for most plans while including incrementally larger usage allowances:

  • Lite Usage: 200MB for $15 is now 300MB for $20;
  • Average Usage: 2GB for $25 is now 3GB for $30;
  • Higher Usage: 4GB for $45 is now 5GB for $50.
  • Regular Tablet Plan:  2GB for $25 is now 3GB for $30.
  • A new, higher use tablet plan will offer 5GB for $50.
  • Overlimit fees are now $20 for 300MB of additional usage on the lite usage plan, $10/GB on all other plans.

AT&T originally charged $29.99 for unlimited-use data plans.  The company claimed in the summer of 2010 its new limited-use plans would save most customers money, but except for very light users, that is no longer true.

AT&T's throttles are engaged.

AT&T says the new usage allowances reflect customer resistance to paying overlimit fees when they exceed AT&T’s existing caps.  But the company has also previously said the vast majority of its customers never exceed the old allowances. According to AT&T, 65 percent of its customers use less than 200MB per month and 98 percent of its smartphone customers use less than 2GB of data per month. That effectively means every customer will now face a $5 rate hike for increased usage allowances most will not currently use.

Existing customers can hang on to their old data plans indefinitely, but those who bounce between carriers will be forced to choose from a more limited, and expensive, menu of options.

Considering that AT&T’s most significant rival Verizon Wireless currently charges $30 for just 2GB per month, AT&T officials are still able to claim their new prices represent a “great value.”

Customers grandfathered under AT&T’s old unlimited-use plans are also discovering they are anything but unlimited.  So-called “heavy users” who exceed 2GB of use per month are first warned by AT&T they are in the “top 5%” of usage-hungry users, after which their wireless connection is throttled to as little as 15kbps for the remainder of the billing cycle.




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Other stories of interest:

  1. Ripoff Alert: Cricket Raises Prices on Its Limited ‘Unlimited’ Data Plans
  2. AT&T Allows Long-Standing Smartphone Customers to Switch Back to Unlimited Data Plans
  3. AT&T Ends Unlimited Wireless Data Plans As New iPhone Arrives
  4. AT&T’s New “Money Saving” Wireless Data Plans Will Cost Many Customers More
  5. Sprint Hiking Unlimited Smartphone Data Plans $10 Later This Month

Currently there are 4 comments on this Article:

  1. Damian says:

    They need to pay for that failure to merge with Sprint somehow.

  2. Scott says:

    That was the t-mobile deal they lost 4 billion on that they need to pass the costs on to customers for.

    So now that people are starting to see what happens when you let these companies go from unlimited internet to metered and then they frame the discussion around you fighting over a few megs or gigs and not the real question of why they need $20-50/mo for bandwidth that costs pennies per Gb even after their tower and backhaul costs.

    This is after AT&T also changed their texting plans to counter Apple’s free imessage texting, making texting plans “streamlined” unlimited only texting plan reducing the ability for customers looking for savings with just the minimum $5/mo 200 message plan..

    So now you’re stuck with another $5/mo for data you don’t need that costs then pennies..

    and

    They already hiked your texting another $5-15/mo for priority data valued at around $.60/mo if you could ever send 3000 or so texts a month.

    Welcome to the Duopoly.

  3. bill says:

    This is outrageous. Please stop ripping the customers. Amricans pay 10th times more on the cell phone than rest of the world. And we do nothing but watch them steal our wallets.







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  • Scott: You're partly correct about a new access point or router helping them. The problem with consumer or lower quality wireless access points is they do...
  • txpatriot: I was just yanking your chain (and being an @$$)....
  • Phillip Dampier: I take your point, but honestly have not considered Panera Bread's Wi-Fi problems as part of the fight against broadband caps....
  • txpatriot: "You should not read into every story written here as an effort to prove some point." Of course not -- that's why the website is titled "Stop the C...
  • James R Curry: Hey Phillip, It's a thorny subject. There are a lot of coffee shops that set themselves up as places for people to come and meet and work and stud...
  • Phillip Dampier: I don't have any position to take regarding Panera. It's a free Wi-Fi service. If I go into Panera Bread, I am honestly there to buy their food, not t...
  • Alex Perrier: Another option is speed caps. i've experienced speeds of anywhere from 1 Mbit/s to 6 Mbit/s at Bell Wi-Fi hotspots. i think this is reasonable. Tho...
  • George Douglas: Cisco had nothing to do with this. Verizon Network Integration is the vendor. Gianato was told five days prior to the contract being signed that these...
  • Smith6612: True. All of the above works fine. Even then though, I don't think they need to spend money replacing their current gear with something from Meraki fo...
  • Tk: Perhaps Phillip is blaming the wireless phone company caps for this situation at Panera. "The problem has gotten even worse since wireless phone co...
  • txpatriot: Interesting situation. The commenters providing suggested solutions are even more interesting, but what I find MOST interesting is that, provided...
  • AP: No surprise here. Traditional TV has NOTHING on except for stupid reality shows and unfunny sitcoms. I do most of my TV watching online but for sports...

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