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Update #2: Verizon Wireless LTE Outage Impacts Service on East Coast

Phillip Dampier December 7, 2011 Consumer News, Verizon, Wireless Broadband 32 Comments

Verizon Wireless has confirmed a major LTE outage is impacting their data customers up and down the east coast as of late last night.

4G service works only intermittently this morning for impacted customers.  Many Verizon Wireless 4G phones are also not stepping down to the older 3G network properly during the outage, which means no data service at all, unless you are near a Wi-Fi hotspot.

The largest service area affected is New York City, but the outage is also impacting 4G customers in western New York, Pennsylvania, and northern Virginia.

Verizon has no estimated time when the problem will be repaired.

Updated 3:46pm ET — Readers report the outages now extend south into South Carolina, west into Ohio, Indiana, and Illinois, and one reader tells us service is out in California.  Verizon has acknowledged the problem on their Twitter channel, with no time estimates for repair.

Updated 4:58pm ET — Verizon is telling some customers the outage is impacting those with SIM cards, which effectively means LTE/4G.  Customers with 3G only phones still have access, but many 4G phone owners cannot downgrade to 3G service, even when they turn LTE off. 

Currently there are 32 comments on this Article:

  1. The problem has now spread into South Carolina, Ohio, and Illinois, and remains ongoing. Some 4G phone owners cannot step down to 3G service, so they are stuck with Wi-Fi only.

  2. Jason says:

    The problem now extends to California

  3. Barry says:

    The problem is in Iowa and Nebraska now.

  4. Firegirl says:

    Problem is showing here in Albuquerque, NM as well. I am not receiving 3G or 4G and have not for about 2 hours now…

  5. Terinati says:

    My wife’s been having this problem since yesterday – in Seattle, WA.

  6. Scott says:

    Like Terinati’s wife, I have had this since yesterday, too. Like the folks in the original report, I am on the East Coast, in NY, And to think, VZW tech support thought it was my phone and had me jump through hoops. Why not tell me there was a network outage? They finally admitted it when I called in today.

  7. kittyrae says:

    My Bionic just lost 4G about an hour ago in Los Angeles area. It would be nice if Verizon could give us some kind of information. But then again, with no data service, we wouldn’t be able to get it anyway.

  8. Guy says:

    My 4G connection just died here in Scarsdale, NY. Using AT&T and my iPhone to send this.

  9. Mike says:

    Just lost mine in Minneapolis

  10. Nick says:

    Lost all data service around 3:30 this afternoon- Baltimore, MD

  11. Jordan says:

    Another lost in Minneapolis, can get intermittent 3G if Airplane mode is toggled and can get 1X if LTE is turned off….

  12. Brendan says:

    Same problem here in Nebraska for my Droid Charge.

  13. Updated 4:58pm ET — Verizon is telling some customers the outage is impacting those with SIM cards, which effectively means LTE/4G. Customers with 3G only phones still have access, but many 4G phone owners cannot downgrade to 3G service, even when they turn LTE off.

  14. Kaine says:

    Out in Cleveland, Ohio at 3:30pm. Spoke with a VZW rep based out of Arizona and he said it’s a widespread outage (though wouldn’t be specific), and he said at the beginning of the 30 minute call that “knock on wood, I still have data service”, but by the end of the call, his own service dropped completely.

    This isn’t a tower/antennae issue, or a phone issue.. it’s definitely a server/router issue for LTE phones authenticating on their network. Just before the Charge was released, there was a widespread outage. Just before the Bionic was released there was a widespread outage…

    What comes out (supposedly) Friday? The Nexus… From a data services standpoint, I believe that Big Red needs to adjust some serer/router settings for new handsets when they go to market… and some clumsy techs put a slash where there should have been a dash per se.

    The rep told me that widespread outages “usually get preferential treatment” when dealing with repair priority. So that’s nice to know that the outages happen frequently enough to have a “usually” attached to it…

  15. UGADAWG says:

    In Athens GA. No access. I am done with Verizon.

  16. Jody says:

    Stopped at Verizon shop today at noon in San Diego. My BB has had no data since last night around 6pm. They thought it was strictly a BB /RIM issue. But, then the manager of the store came in, said he had no data on his 4G, but his 3G was working. While I was there, four other BB users came in, all complaining of the same thing. And, the manager’s 3G data shut down as well. Verizon techs had no idea what was going on.

  17. Kim says:

    We are encountering the same issues here in Charlotte, NC, which is in the “heart” of 4G. Verizon really needs to get it together. We are a family of Verizon network subscribers…..soon to be Ex-subscribers if these “problems” continue, and are not resolved in a timely manner.

  18. Jerry V Caldwell says:

    Lost all data service in Johnson City, TN area at about 4pm today. It is still out near Kingsport, TN at 8:10pm. If it was out here before 4pm today, I was not aware of it and I check it pretty often.

  19. Tony says:

    ….and it’s happening again. Ive been down for hours here in Albany, NY.

  20. domingo lee says:

    I am living in inland, ca not working whole day as of 28th dec….

  21. Gus says:

    In south beach Miami. No 4g and 3g kicks on once and awhile with my Bionic. Really no stability at all. Texts and calls go through but not what for what I pay a month.

  22. johnny hetterscheidt says:

    I am a not so proud owner of the galaxy nexus. I just want to make it clear that its not the phone. I feel like I have been blind sided by verizon, I was sold a 4g smartphone when the area I live in doesn’t even have 4g network coverage. In order for me to get 4g on my phone I have to drive 50 miles.that’s not a town I frequently visit.I am seriously thinking about filling a complaint with the FCC. If their is anyone that would like to help put an end to what I feel is a corrupt and misleading company please post a comment and we can all stand up for the rights of the consumer.

  23. brian says:

    I’m in Maryland, Cecil county… I used to get 4g when I entered Baltimore city, 1 hr. From my home… My svc jumps from 3g to 1x and H…..I tried looking up these terms and found no straight answers… looks like Verizon pushed out 4g a little too soon… as long as I get svc, I really don’t care… its fast either way per my Razr… battery life sucks & VZN is just a typical money grubbing power that knows that everyone who complains isn’t going to leave…

  24. kurt says:

    i live in buffalo ny i havent had cable on my tv for two days and i just lost internet for a bit.This is bull we pay good money for fios cable and internet and the wont even give us a time frame for this to end.Im very disapointed in verison i thought they where a top company but this makes me want to get rid of them and find a company that is not so unprepared for problems like this and that keeps there customers informed properly.

  25. jak says:

    I have a possible solution for some people…

    My phone stopped having a data network connection (no 4G, 3G, 1x, etc) the other day (which i’ve experienced before) and i couldn’t seem to get any data signal what so ever. So, i went into the settings and went to software section to see what would happen when i checked for Android software updates… and instantly i got a 4G signal as the phone checked for updates.

    It popped up a little box saying i was up to date, and there was nothing for me, so i hit OK, and immediately the 4G went away from the task bar at the top of the screen. So, i knew my phone could get a data signal, but it just wasn’t connecting with verizon’s network (or it was being denied by verizon).

    So after a little messing around in settings i ended up reseting my Access Points for network and i instantly got 4G signal back, with full wireless network access. The Verizon APN was gone and there was some weird APN in there and i wish i would have taken a better look at it, because i didn’t create it, and don’t know how it got there.

    There should be atleast one APN there with your carrier (ex VZWINTERNET is mine for verizon) but it was gone.

    Here is how to Reset your APN to Default (Caution, this will clear the whole APN List)
    Go To:
    Settings -> Wireless & Networks -> Mobile Networks -> Access Point Names
    Hit the MENU button on the phone and click the Reset To Default. (which cleared the existing weird one, and created a single VZWINTERNET APN)

    I instanly had 4G back and working, no rebooting or any extra steps.

    Hope this Helps Somebody out there.

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