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Charter Cable Increasing Broadband Speeds, But You’ll Hit Their Caps Faster

Phillip Dampier November 21, 2011 Broadband Speed, Charter, Consumer News, Internet Overcharging 5 Comments

Charter Cable is upgrading its broadband service to deliver free speed upgrades, but with the company’s Internet Overcharging-usage cap scheme in place, some customers are not impressed.

“We plan to streamline Charter Internet options to: Lite, Express, Plus, and Ultra,” Charter social media rep “Eric” wrote on the Broadband Reports‘ Charter customer forum. “Current Max customers will be able to move to a different level of Internet Service.”

The company’s boosted speeds (prices vary in different markets):

  • Charter Lite: 1Mbps/128kbps → Unknown ($19.99) 100GB limit
  • Charter Express: 12/1Mbps → 15/3Mbps ($44.99) 100GB limit
  • Charter Plus: 18/2Mbps → 30/4Mbps ($54.99) 250GB limit
  • Charter Max: 25/3Mbps → Discontinued ($69.99) 250GB limit
  • Charter Ultra: 60/5Mbps → 100/5Mbps ($99.99-109.99) 500GB limit

Charter has usage caps on all of its residential broadband service plans, but Stop the Cap! readers tell us they are not always enforced.  No overlimit fees are charged.  No announcements have been made about any changes to the existing usage limits.  Some Charter Max customers tell us they are using the speed upgrades an an excuse to downgrade to the cheaper Plus plan, which is faster and $15 less a month, with the same 250GB usage cap.  Customers who absolutely won’t tolerate a usage limit have to upgrade to commercial-grade service, which is considerably more expensive.  Lower speed plans run about $80 a month in many areas, but are unlimited.

“I’m glad to discover faster upload speeds, which I’ve waited for a long time, but I’d rather have no usage limits to worry about instead of faster speeds,” shares Stop the Cap! reader and Charter customer Paul McNeil.  “My problem with these faster speeds is that you can’t use them for too long.  Why buy a luxury race car you can only drive down the street?”

Light users who use the Internet primarily for e-mail or web page browsing rarely require more than the most budget-priced broadband package because high speeds do not deliver a significantly improved user experience.  But those who use the Internet for higher-bandwidth applications including video, downloading, certain online games, and file backup do benefit the most from high speed packages.  But when providers slap usage limits on them, the value erodes away.

“Why spend more for less?” asks McNeil. “Two years ago there were no limits and I honestly received more value from my Charter Internet service then over what I have to deal with now.”

Currently there are 5 comments on this Article:

  1. Alex Perrier says:

    Charter Lite is a bargain compared to many Canadian Internet plans! $20 for basic cable Internet, which is must faster than similarly-priced dial-up! Still, for broadband technologies like cable, those “high” usage caps are unnecessary to prevent network abuse.

  2. TK says:

    It is clear that they are acting to protect video revenue for their cable TV service from the likes of Hulu, Netflix, and iTunes. The increase of speeds clearly shows the network has ample and growing capacity to carry more bits, so caps should rise at least in proportion to speeds.

    • Scott says:

      Exactly. It’s amusing that the only websites/services online that are financed and can afford to deliver those high speeds back to the cable companies customers are the Netflix, Hulu, iTunes, YouTube’s, the competitors that Charter is using the metered and capped bandwidth to limit.

    • Alex Perrier says:

      i’ve sent Philip a story that says that Rogers charges more for Internet with less features than their TV package. Bell does the same, too: we can choose to either pay $25 (taxes in) for Internet with at 2 GB allowance, or get an unlimited basic TV package with 1 theme for the same price. It’s not fair. With Bell and Rogers buying the largest TV networks in Canada, it’s clear that they want to put their investment to good use by gouging us as customers. :(

  3. cactneir says:

    My family has charter 60MBPS love it but if i got out on my own i would prefer the charter plus if i could get it. Why? Its $10 more double the speed and twice the data cap. However working fast food sorry to say but i may have to wait 10 years to buy internet….. kinda disappointing especially with jobs pushing online applications and refuse the human rights paper applications.

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  • Ernesto Honez: Was that a confirmed and signed "contract"? Was it verbal? Was it sent out in a letter as bulk mailing, or with a first class stamp? Was it's delivery...
  • Matt: I just got off the phone with AT&T. I called saying that I found a promotion through Time Warner for $34.99 for 15 mbps and I am trying to cut dow...
  • Phillip Dampier: It first went to a handful of test markets in upstate New York (not Rochester) and then has been redesignated as a feature enhancement in Maxx markets...
  • Steve Rea: Any idea when the new DVR is coming to Rochester? I remember a story you posed over 2 years ago from the CEO of TWC at the time! saying it was comi...
  • AustinTX: James, my suggestion would be to switch to TWC rental modems, and fry 2-3 of them over the course of several weeks by running 24v AC into the coax con...
  • Dragos: For 1Gbps in Romania we pay around 12 EUR (VAT included - 24%). http://www.rcs-rds.ro/internet-digi-net/fiberlink?t=internet-fix&pachet=digi_ne...
  • James R Curry: Hey, Phillip - While not related to Comcast directly -- I rent my modem from TWC, and while I'd rather buy one outright, there's one big factor ...
  • Sean: I believe that there are issues intermixing DOSCIS 2/3 modems on a node. It's been about 5 years since I've worked with a CMTS so I am by no means an...
  • AustinTX: Yep, this isn't about "your old modem isn't capable of the wonderful new speeds we're providing to your service tier", it's about "we know your custom...
  • MJ Lee: This is strange. I did get a letter from Time Warner saying my apartment was qualified for Time Warner Cable Maxx, but when I applied for it, I got an...
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