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Time Warner Cable Suffers Nationwide Outage, But At Least It Didn’t Last Long

Phillip Dampier November 7, 2011 Consumer News 4 Comments

The nationwide outage lasted just a few minutes for some, about 20 minutes for others.

Time Warner Cable customers across the country noticed a nationwide outage of the cable company’s broadband service this morning.

Customers from New York to California to Texas first noticed the outage at around 9am EST, which appeared to first affect the company’s DNS servers, but attempts to switch to other DNS providers only worked briefly before they began to fail as well.  Inbound and outbound traffic was impacted.

The outage lasted approximately 20 minutes for customers relying on Time Warner’s DNS servers and just a few minutes for those who don’t.  Thanks to Stop the Cap! reader Tom for dropping us a note and letting us know.  We already knew — Stop the Cap! HQ is powered by Time Warner Cable broadband and it was out of service here in Rochester, N.Y. as well.

The company acknowledged the “large but brief Internet outage affecting most of our service areas” and requested customers still impacted reboot their cable modems.  That’s advice unlikely to help those who can’t access the Internet to read those instructions, however.

Because the outage lasted less than one hour, and only a few minutes for many, customers are not entitled to service credits this time.

It could be worse.  Some AT&T and Cablevision customers in parts of Connecticut are expecting to be without Internet or cable service for as long as two weeks after the snow storm that struck the area Oct. 29-30, bringing down utility poles and cable lines.

At least 50,000 people in the Nutmeg State have begun their second week without electricity as Connecticut Light and Power missed their self-imposed deadline to get the lights back on by midnight last night.  Power isn’t expected to be fully restored until Wednesday.  Cable and telephone crews cannot begin repair efforts until electrical service is up and running.

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James R Curry
James R Curry
12 years ago

While the outage didn’t affect me (or at least I didn’t notice), it’s thanks to your article that I now know that Connecticut is known as “The Nutmeg State”. Which is amazing.

jr
jr
12 years ago

Another “happy little accident” in Glenn Brittistan

Smith6612
Smith6612
12 years ago

It’s also worth pointing out that Level3, a provider Time Warner seems to rely a ton on for peering to other networks, was having issues right around 9AM yesterday. Apparently Core Dump issues with their Juniper routers as a result of (bogus?) BGP updates. I’m not a Time Warner customer so I couldn’t say for sure if the DNS servers really mattered in this case, but I know a bunch of places in my area who rely on Time Warner for Fiber connectivity or just Internet service did notice a small outage in the morning.

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