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Customers Flee Frontier FiOS: Company Loses A Stunning 10,000 Customers in 3rd Quarter

Phillip Dampier November 3, 2011 Broadband Speed, Competition, Frontier, Internet Overcharging No Comments

Now selling for the "go away" price of $500 for installation.

Frontier Communications has proven it can successfully herd customers off the award-winning advanced fiber network it inherited from Verizon Communications just by increasingly gouging customers until they call and cancel.

The phone company reports success in ridding itself of 9,900 FiOS TV customers in the third quarter alone, and 3,100 FiOS Internet customers left with them in Indiana and Oregon.

Frontier CEO Maggie Wilderotter and other company executives made it known last spring that FiOS fiber optics was the unwanted stepchild best left forgotten when telling investors the company considered the fiber network unprofitable.  The company has since taken to hike rates and raised the price for service installation to as much as $500.  The combined increases have made the cable competition — Comcast — blush and look downright cheap by comparison.

Where did Frontier’s customers go?  Several left for Comcast, but others were persuaded to switch to an aggressively-priced satellite TV promotion, at least until it expires.  Frontier added 12,200 satellite subscriptions nationwide last quarter and 16,200 new DSL customers, many in ex-Verizon service areas that currently have no other choice for broadband.

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  • Ginny: Frank Sinatra is dead....
  • Peter Herz: This is mostly accurate except that they're not doing the 4G LTE throttling as of Oct 1st 2014 major announcement....
  • Drema: Jack I have had Frontier for years. Only provider available in my area. It doesn't work right and has never worked right. I work from home and I need ...
  • Brittney ward: I'm currently standing at Comcast trying to have this exact issue resolved. If anyone has any helpful advice I would very much appreciate it. I am als...
  • WalterH: So the new business speeds were announced - and they're awful. 75/10, 150/20, 500/50, and 1000/100 are the NON-SYMMETRICAL speeds. Like businesses d...
  • John: I just noticed on my most recent invoice Shaw is increasing my BB 250 from $120 to $130 Jan 1st 2015. That's over an 8% increase while I'll HOPEFULLY ...
  • Scott: For corporations at that size they typically expect a 10-20x return on every dollar spent (that's at the very low end) lobbying the government for ben...
  • StrykerX: I really don't think they have to much to worry about in this regards, as Comcast typically will incorporate services and usually expands upon them wh...
  • Phillip Dampier: Here in upstate New York, part of the northeast division, there is a pretty clear line between different metro areas - Rochester, Syracuse, Buffalo, A...
  • Ian L: Seven areas isn't exactly an "only" proposition; remember that TWC upgrades entire markets at a time. So when Austin was upgraded, so was Fredericksbu...
  • Ian L: That assumes that Comcast will immediately "harmonize" tiers to their more expensive/slower options. Judging by the fact that they're pushing their st...
  • mattf: I've actually been pretty happy with TWC customer service and the internet service they get to my house, so I'm against the merger. I emailed the C...

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