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Customers Flee Frontier FiOS: Company Loses A Stunning 10,000 Customers in 3rd Quarter

Phillip Dampier November 3, 2011 Broadband Speed, Competition, Frontier, Internet Overcharging No Comments

Now selling for the "go away" price of $500 for installation.

Frontier Communications has proven it can successfully herd customers off the award-winning advanced fiber network it inherited from Verizon Communications just by increasingly gouging customers until they call and cancel.

The phone company reports success in ridding itself of 9,900 FiOS TV customers in the third quarter alone, and 3,100 FiOS Internet customers left with them in Indiana and Oregon.

Frontier CEO Maggie Wilderotter and other company executives made it known last spring that FiOS fiber optics was the unwanted stepchild best left forgotten when telling investors the company considered the fiber network unprofitable.  The company has since taken to hike rates and raised the price for service installation to as much as $500.  The combined increases have made the cable competition — Comcast — blush and look downright cheap by comparison.

Where did Frontier’s customers go?  Several left for Comcast, but others were persuaded to switch to an aggressively-priced satellite TV promotion, at least until it expires.  Frontier added 12,200 satellite subscriptions nationwide last quarter and 16,200 new DSL customers, many in ex-Verizon service areas that currently have no other choice for broadband.

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  • Steve P.: How many people have any real competition for Internet? I know I don't. Certainly not DSL at a fourth the speed....
  • David: I mostly read your blog to hear about item #4. I'm a Frontier customer and their service speed is really poor. I hope that they someday get around to ...
  • Christopher G.: I used to work in the industry for multiple companies. We are the richest country yet one of the lower tiers of speed for internet. Why? Internet c...
  • Joe V: Keep it up Phil. I just wrote a piece to Frontline PBS about the state of broadband duopolies in this country. I hope they read and respond....
  • Dawsonfiberhood: Thanks for the hard work, Phillip. I look forward to each new article you write!...
  • Duncan: Cut the cord today, and used this blog post as inspiration. TWC jacked my bill from $140 to $180, and that was the final straw. Goodbye, TWC, but ...
  • Jimmy Bae: That really isn't the proper use of the term ennui. You can't sooth someone's extreme boredom and disinterest....
  • Martha: What if you say you are going to cancel your cable service for a streaming service, such as Roku or SlingTV? Will they likely to come back with an off...
  • Paul Houle: @Lee, it is worse than that. It is not that they cannot afford to give you fiber, it is that they can already make so much money selling you infe...
  • Lee: Frontier will not deliver that 5 Mbps to me. It will not matter what modem I have or what they have in the dslam located at the school. The copper lin...
  • Paul Houle: @Joe, don't buy the hype over G.Fast. Instead of "Fiber to the Press Release" it is just "Copper to the Press Release" G. Fast is a great techn...
  • Joe V: Here's the irony : I watched the Frontier go in front of California politicians broadcast play out and two things that got underneath my skin : I...

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