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Cornell University Students Up in Arms Over Internet Overcharging on Campus

Phillip Dampier August 24, 2011 Competition, Consumer News, Data Caps, Online Video, TWC (see Charter), Verizon 4 Comments

Cornell University students pay an average of $37,000 a year (before housing, student fees, and other expenses) to attend one of America’s most prestigious universities.  When they arrive on-campus, it doesn’t take long to learn the college has one of the nastiest Internet Overcharging schemes around for students deemed to be using “too much Internet.”

For years, Cornell limited students to less than 20 gigabytes of Internet usage per month, only recently increasing the monthly allowance to 50GB this summer.  Cornell’s overlimit fee starts at $1.50 per gigabyte, billed in megabyte increments.  Now some students are pushing back, launching a petition drive to banish the usage limits that curtail usage and punish the 10 percent of students who exceed their allowance.

Christina Lara, originally from Fair Lawn, N.J., started the petition which has attracted nearly 300 signatures over the past few weeks.

“Cornell students, along with students across the world, rely on the Internet to pursue their academics, independent research, and leisure activity,” Lara writes. “We should not be subjected to charges for our Internet usage, particularly because our curriculums mandate we use the Internet. Despite this, Cornell University continues to adopt NUBB (Network Usage-Based Billing), which charges students for exceeding the 50 gigabyte per month ‘allowance.'”

Lara incurred bills as high as $90 a month in overlimit fees last year, thanks to regular use of Netflix and Skype for online video chats with friends and family back home.

Internet fees for on-campus housing are included in the mandatory student services fee.  Although Time Warner Cable has a presence on campus, most residence halls don’t appear to be able to obtain service from the potential competitor, which sells unlimited Internet access in the southern tier region of New York where Cornell is located.  Instead, Cornell students on campus rely on the university’s wireless and Ethernet broadband network, and DirecTV or the university’s own cable TV system for television.

Lara

The apparent lack of competition makes charging excess-use fees for Internet usage easy, critics of the fees charge.

“It’s much easier if you live off-campus or in one of the apartment complexes students favor,” says Neal, one of our readers in the Ithaca area who used to attend Cornell.  “The only complication is getting access to the University’s Intranet, which is much easier if you are using their network.”

Neal says Verizon delivers landline DSL to off-campus housing, but not on-campus.  Because the service maxes out at 7Mbps, most who have other options sign up for Time Warner Cable’s broadband service instead.

“It’s cheaper on a promotion and much faster, and it’s still unlimited,” Neal says. “Hasbrouck, Maplewood and Thurston Court were the only residential buildings that offered the chance for Time Warner Cable on-campus, and only if the wiring was already in place.”

Neal notes many apartment complexes off campus have contracts with Time Warner Cable, which means cable TV and basic broadband are included in your monthly rent.  Some Cornell students who live on or near campus try to make do with a slower, but generally free option — the Red Rover Wi-Fi network administered by the University.  Others reserve the highest usage activities for computers inside university academic buildings, where the limits come off.

Lara complains Ithaca, and the southern tier in general, is hardly an entertainment hotbed, making the Internet more important than ever for leisure activities.

Time Warner Cable provides the rest of Ithaca with unlimited Internet.

“If Cornell was situated in a major metropolitan area with a vast nightlife that could accommodate the interests of most, if not all, our undergraduates, then many Cornellians wouldn’t be so inclined to stay in their rooms and get on the Internet,” Lara says. “But that’s not the case. Cornell’s Greek life dominates the social scene, making ‘nightlife’ a dividing factor in the community.”

Tracy Mitrano, Cornell’s director of information-technology policy, told The Chronicle the vast majority of students will never hit the cap, and those that do cannot be charged more than $1,000 a month in overlimit fees, regardless of use.  Those that do exceed the limit typically find a monthly bill for “overuse” amounting to $30.

“The approach that Cornell uses offers transparency and choice,” said Mitrano. She noted that Cornell provides students with clear information regarding their network usage by alerting them by e-mail when they are about to hit the limit and by setting specific rates for overuse fees.

“The choice seems to be using the university network or moving off-campus to buy Verizon or Time Warner Cable broadband to avoid the usage cap,” counters Neal. “I am not sure their ‘choice’ argument flies if students don’t have the option of signing up for Road Runner in their rooms on their own, bypassing the Internet Overcharging altogether.”

Both Neal and Gregory A. Jackson, vice president of Educause, seem to be reaching consensus on whether or not universities should be charging students for Internet separately from room and board.  Jackson notes it is a discussion being held at an increasing number of universities.  Neal thinks having a wide open access policy to deliver competition could solve this problem in short order, and students should make the decision where to spend their broadband funds themselves.

“If Cornell’s IT bureaucracy faced unlimited-access competition from Verizon and Time Warner Cable, do you think they’d still have a 50GB usage cap, considering only a small percentage of their captive customers exceeded it,” Neal asks.  “Of course not.”

[Thanks to PreventCAPS for the story idea.]

Currently there are 4 comments on this Article:

  1. Ian L says:

    Funny how other universities don’t have that problem…because they upgrade their infrastructure. In the four years that I’ve been at Colorado School of Mines, we’ve gone from 100M to the computer with 802.11g wireless hooked to 100 Mbps on an OC3 to the Internet to gigabit in many buildings, 802.11n and a 10 Gbps connection to the Internet. The link right now is sitting at around 3% utilization, so IT doesn’t see a need to cap anything, other than throttling BitTorrent (which is their prerogative).

  2. Smith6612 says:

    You can’t blame the students at all. Every college I’ve seen have such a huge amount of bandwidth floating around to the point where they shouldn’t even be bothering trying to meter people. Especially if you’re paying $37,000+ for a year alone on top of say, an additional $15,000 for a dorm each semester and perhaps $2000+ in books every semester, there is absolutely no need. But heck, if a community college that charges much less than a large university doesn’t care what people do as long as they aren’t pirating/stealing things or monopolizing the entire connection, it says something big time. The way Cornell is working , they shouldn’t even be including Internet use in the tuition.

    It’s funny though, I know Cornell is no RIT, but the last I’ve heard RIT has a few Gigabit/10-Gigabit Ethernet lines coming in along with an Internet2 connection and they don’t care about bandwidth usage. I’ve talked to some students there while they were connected to my game servers, and they can go 12+MB/s all day, all night with no worries.

    The things the students in that petition mentioned are spot on. Cornell isn’t exactly within a short distance of a major city, and students come from all about. Cell phone service is usually spotty especially in colleges where the buildings are all metal, concrete and brick, and often times that is a limited service. Video chatting with family at home or grabbing a Netflix video after a stressful week is perfectly acceptable in college life, where socialization can also be tough. As far as data backups go, that is a huge one especially in a college environment where laptops may get stolen, may fail due to wear and tear, and where coursework that is “Life or Death” cannot be lost due to user error or a hardware/software failure. If any courses involve heavy data usage, it’s sad that it’s intentional. Students can’t exactly rely on any college network for data backups to their servers. It says clearly in every college’s ToS for the network that the data placed on their servers can be deleted at any time since it’s their property at that point. Imagine waking up and having the college say “Hey Bro/Ma’am, I don’t like what you’re storing on here so I’m going to rm -rf your entire folder” and you wake up having your laptop die during the middle of an important project.

    Wish Cornell would wake up as I’ve heard about them doing this nonsense for at least a few years now. They have the bandwidth, and if they’re afraid of usage then they should be telling students to get another provider and allow them to come in, instead of charging them for access AND also offering it. I hate to say it but Time Warner (Cable modem) and Verizon (DSL) are not worthy providers in a college environment for Internet service unless the companies are hooking students up with Fiber connections.

    Final note: Their NUBB page is more than likely skewed by their own actions. Tell the students to use whatever they wish for a month but still following the typical network usage policy and I can guarantee their results will be trashed like no tomorrow. Usage will skyrocket since students won’t be afraid of Megabytes. I’m not a college student, but believe me, their data limits would be destroyed in no time. Even on my crappy 1Mbps and 3Mbps DSL lines, I can blow through 300+ gigabytes a month, and much of that is from watching channels like HuskyStarcraft/day9tv/AnharhisStarcraft/HDStarcraft and other video game related channels. I watch them when I’m working on something, when I’m just having leisure time, or doing whatever. I watch everything in the highest available video quality, and I also upload videos that have no problem reaching the 3GB mark.

    EDIT: And yes, Torrents are one thing. Colleges are free to block them if they’re being used wrongly on a per-user basis. Otherwise, there is no point to data limits especially if torrent traffic is throttled anyways. I also read back in 2006 on the College Confidential forums, Cornell apparently had an infamous 5GB limit a month. How pathetic.

    EDIT2: IF they are so pinched for bandwidth to have to cap, may I ask, why are they running a web server from their network? Also, they use Cogent (from what I’ve heard) who is basically the bargain basement for transit the last I’ve heard.

    EDIT3: Just got done visiting their NUBB site. What the heck was that all about : . They seem to be creating some loopholes as of this summer by also making student e-mail a part of NUBB now that they transfer e-mail off campus. Amazing, eh? Sure, e-mail won’t use much, but like with anything data limited, every bit counts, literally! Read this PDF if no one caught it: Sounds like the task force is a mega-corporation behind the scenes http://www2.cit.cornell.edu/oit/Arch-Init/networkcostrecovery/CostRecoveryTaskForce.pdf

  3. Ian L says:

    You’re a little high on dorms and books…try $4000 and $500, respectively, as long as you get the books off of Amazon…but your point stands: metering internet access on a college campus that’s connected to Internet2 and other cheap sources of bandwidth is, in a word, dumb.

    • Smith6612 says:

      I didn’t exactly check the prices on dorms and such at Cornell, but I’m glad my point still stands. 🙂

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