Time Warner Cable telephone customers across southern Wisconsin have been without phone service since early this morning.

Time Warner Cable spokeswoman Stacy Zaja said the company has “thousands” of customers without service, but an increasing number of reports suggests the outage is widespread across the southern half of the state, and the outage is still ongoing as of late this afternoon.

Zaja says the cable company has been trying to reroute calls around the equipment failure, but those efforts appear to be unsuccessful at this time.

Affected customers can obtain a credit for the outage, but only if they ask.  The fastest way to a credit is to send an e-mail to Time Warner Cable.  Let them know you are requesting credit for today’s phone service outage.  It should post to your account on the next billing statement.