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Netflix Says Frontier Is America’s Worst Ranked Wired Internet Service Provider

Gertraude Hofstätter-Weiß January 27, 2011 Broadband Speed, Canada, Consumer News, Frontier, Online Video, Wireless Broadband 8 Comments

Netflix today released statistics showing Frontier Communications was America’s worst ranked wired Internet Service Provider, ranking at the bottom for quality and speed when using Netflix’s streamed content.

Only Clearwire, a heavily-throttled wireless provider scored worse than Frontier Communications.  This says nothing good about Frontier considering they are a wired provider.

Charter Cable scored highest — a surprise from a company that scores near the bottom in Consumer Reports broadband rankings:

Charter is in the lead for US streams with an impressive 2667 kilobits per second average over the period. Rogers leads in Canada with a whopping 3020 kbps average.

Canada’s higher speed performance comes even as providers claim they need to implement Internet Overcharging schemes to handle congestion on their networks — congestion not apparent from Netflix’s online video performance. Perhaps Canadians have been already grown accustomed to avoiding too much online video.

Netflix promises to release their streaming performance statistics on a monthly basis. Track your ISP from the charts below:

Netflix USA Speed Rankings

Netflix Rankings for Canada

(Our reader Paul sent us a news tip about this story.  You can send yours using the Contact Form linked above.)

Currently there are 8 comments on this Article:

  1. Brenna says:

    I had to laugh to myself when I looked at the chart for Netflix rankings on these ISPs. With Xplornet, I could never even consider subscribing to Netflix. It’s not even as good as the lowest ranked US provider. Even though I subscribe to a 1.5 Mbps service, I average less than half of that most of the time. At least I will never be affected by UBB on this ISP (although they’ll probably find a way; like charging for every burst peak). Wireless “broadband”. Uh huh. It’s also interesting that the Eastern Ontario Regional Broadband Network, set to roll out in my area over the next couple of years, as part of a Conservative “Economic Action Plan” initiative, seems set to prime Bell’s profits even more. Bell is one of the infrastructure investors along with Barrett Xplore. I bet they’re already rubbing their greedy palms together in anticipation of the UBB profits they’re set to make. Guess that means an end to watching my favourite CBC videos online and no more VOIP. Back to the 19th century for me.

    • Crys says:

      I have xplornet and netflix and the I have no problem it works great normally about 10 secs in it loads for about 10-30 secs then it plays fine the rest of the way. Try the free trail you might be suprised!

  2. John says:

    If you are a customer of Frontier communications, Netflix is the least of your problems. I have trouble watching youtube videos or simple movie trailers. My current download speed is 0.66 mbps. Upload speed is 0.13mbps. While customer service is friendly by phone, be prepared to spend a WEEK OR TWO awaiting a repair to your line or DSL connection.


    • Yes, we’ve well-covered the many challenges of Frontier Communications. We live in their largest service area, and I finally said buh-bye in February to my landline with them. Frontier needs to pay more attention to investing in a robust broadband network than worrying about their dividend payout every quarter. If your customers are going elsewhere, and they are, everyone knows where the slow bleed eventually takes you.

  3. billy bob says:

    You decide: Was switched from Verizon to Frontier a few months ago. Service for dsl just randomly cuts out, and we are kicked off internet. Phoned Frontier and they sent a rep who told us our modem is fine, hardware is fine, but we have our internet service bandwidth set at too high a speed, and we would have to request to change our plan to a lessor speed. Never heard of such a thing, but sounds like a bogus way to get us to renew a contract. Not going to do it, and moving soon. After, will not ever use frontier again. Terrible service.

  4. Balaton says:

    if you log into your front….durrr supplied modem , and have a look at stats/system logging and look for line,

    0000-00-00 00:01:47 E |DSL Link up 1 US 448 DS 3712 ).

    Upload speed/US 448kbps my Download Speed/DS 3.7mbps/3712kbps. When I first got internet they had me capped at 2.4mbps. I believe they have capped a whole town at 2.4mbps and charge $$ for 3mbps as they don’t offer a 2.4mbps service.

    The above log line is a speed cap set by front….durrr no amount of new lines or old encrusted lines matter, they have capped you to that speed and wires made of 24k gold will not help you!!

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