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T-Mobile UK Backs Off Usage Cap Slashing… for Existing Customers Only

Phillip Dampier January 14, 2011 Consumer News, Editorial & Site News, Internet Overcharging, T-Mobile, Wireless Broadband No Comments

After an outpouring of complaints from UK mobile data customers, T-Mobile’s UK division has announced it is backing off implementing ‘new and improved’ usage caps of 500MB per month, down from the 1-3GB customers used to enjoy.  But the change of heart will only apply to existing customers.  New customers will find themselves second class citizens of the T-Mobile family — stuck with a 500MB allowance other customers won’t have to cope with.

The company claims it changed its mind after hearing from customers, but we suspect the real reason for the sudden change was word the British regulator OFCOM was considering an investigation, suggesting T-Mobile could have violated its own contract with customers by not providing 30 days of advance notice.

There were also reports angered customers seeking an early end to their contract were meeting resistance from T-Mobile’s customer relations department.  Customers who quit early face steep early cancellation penalties, despite the fact they should be waived if a mobile provider materially changes the service consumers thought they were getting when they signed up.

Another object lesson learned: Internet Overcharging schemes often start with “generous” allowances that some providers will lower if it means reducing demand on their networks, without ever bothering to lower prices for customers.

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  • net10 #1 :D: Net10 has unlimited data, it's throttled but at least you don't get over charged for over using your data. Last time I had a bill with gci, it was ove...
  • BillXperts.com: The BillXperts.com team will help anyone who needs us to negotiate with Comcast to lower your bill What sounds totally incredible is how openly Comca...
  • Tom: Tom in Rochester NY area here. I had a two year deal for 15 up 1 down internet for $29.99 that ended September '14. They took it up to $34.99 at t...
  • Duffin: I absolutely love how this pretty much blows their common reason for data caps completely out of the water. The reason is often given as "Everyone is ...
  • Darrin Evans: I somehow think that markets with google fiber such as Atlanta will be cap free, but hey it's all about network capacity right Comcast?...
  • Eric: Forgot to include/mention the metropolitan area. South Florida (Ft. Lauderdale/Miami) area....
  • Eric: So... It's official. I got an email from Comcast stating I'm going to be part of a 'trial' and capped at 300GB. I reached out to Sara/Sarah at Comca...
  • tacitus: 1. Whatever term you use, you are still in breach of the terms and conditions of the contract you agreed to when you signed up for their service. It's...
  • Alex: Comcast is beginning to remind me of organized crime. This is exactly extortion. They are basically saying either pay us for "insurance" or we'll take...
  • Rob: Nobody is ok with caps, but it's becoming increasingly frustrating tnat nothing is being done about them. I see site after site, forum after forum dem...
  • Joe V: I want to ask how many of you are OK with these data caps? I'm not. This is extortion....
  • David: "Broadband services would be a better solution for customers who need more high-speed for tethered devices." I live in a broadband profit deadzone....

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