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The Flow Chart from Hell: Frontier’s Confusing World of Customer Promotions

Phillip Dampier January 12, 2011 Editorial & Site News, Frontier 3 Comments

This “Sales Blazer” chart for Frontier Communications’ northwestern FiOS division in Washington and Oregon shows the confusing array of promotions, giveaways and other goodies customers can get, if they agree to long-term contracts. (But wait, if you hold out for a shorter contract, Frontier will still deal!). One wonders if employees need extended training just to comprehend this mish-mosh. Based on my own personal experiences with Frontier (“Frontier has free Wee-Fee!”), if the answer is “no,” it should be “yes.”
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Greg
Greg
13 years ago

Frontier has started to encourage FIOS customers to downgrade to DirecTV:

http://www.snohomishcountybusinessjournal.com/article/20110106/SCBJ02/301069998/-1/SCBJ

This can’t be good for the future of FIOS in areas where Frontier took over from Verizon.

Smith6612
Smith6612
13 years ago

That flow chart is a mess. I don’t even want to load the high resolution version of it due to how messy it is.

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