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Comcast Makes Customers Wait 90+ Days for Refunds of Final Bills

Phillip Dampier January 5, 2011 Comcast/Xfinity, Consumer News No Comments

If you were late paying your Comcast bill by three months, the nation’s largest cable operator would shut your service off.  But if you decide to cancel service yourself, the company makes you wait up to 90 days for a refund of your credit balance.

ZDNet’s Dan Kusnetzky learned this first hand when he decided to give Verizon FiOS a try.

“I tried to pay the final Comcast bill at the time that I returned the company’s cable modem and set top box, but was told that I’d have to wait for the final bill to be calculated,” Kusnetzky wrote. “I was told, however, that I’d receive a credit for the unused service rather than having to pay Comcast anything.”

Despite that assertion, Comcast billed him for another month of service anyway, and he never heard about the promised credit when he called the cable company to inquire about the extra unexpected bill.

“When I called Comcast and was finally able to hack my way through the jungle of their voice response system (it took three calls before I was finally able to speak with a human being named “Jaun”), I was told that the credit would be refunded in the form of a check in late March,” according to the columnist. “That means Comcast plans to hold onto the money owed me for three months!”

Comcast’s voice response system leaves a lot to be desired according to Kusnetzky, and he openly wonders why Comcast thinks it’s fine and dandy to demand immediate payment (often in advance) for ongoing service while leaving customers waiting three months or more for their refund to finally show up.  That’s time Comcast gets to play with customers’ money, and the ZDNet author believes that is unacceptable.

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  • innovate: It will not provide more customers Verizon FiOS service anymore. Please make sure that Verizon provides better and reliable Fibre optic services to ev...
  • Phillip Dampier: Same advice as below. Contact the BBB and file a complaint. We see that usually succeed in getting rebate problems straightened out....
  • Phillip Dampier: Go to the Better Business Bureau website, look up Comcast and file a complaint there online. You'll get a senior rep contacting you and most likely cr...
  • dan: I sat Down with bhn rep in person for each 1gb connection was $2000 a month....
  • bree: I got the run around also. I emailed and called many times and Comcast still will not give me my rebate. Comcast is hands down the worst at honorin...
  • JayS: With the change to digital Tv and the advent of 'sub-channels', the rule about not owning more than two stations in a given Tv market has me confused....
  • James Cieloha: I know about the history of David Smith, Barry Faber, David Amy, and Sinclair: David Smith, Barry Faber, and David Amy with all of their colleagues...
  • The Kin: That's all fine and dandy, Paul except for the fact that cable companies have enough in profits to easily coat the US in fiber and then some. The cabl...
  • Dave Hancock: Fat chance. Perhaps the government will force "a-la carte", but the providers (ESPN, etc) will continue to insist that they be carried by the most po...
  • Terry Hall: I was told I would get a $200 rebate and was sent $100. I've been given 5 different numbers to call, all with long wait times. The last number I was g...
  • JoeinIllinois: At some point, won't the cable companies press ESPN , the Regional Sports Networks, NHL network, NBA network, MLB network, NBC Sports Net, regional NC...
  • Paul Houle: The big issue with Fiber is that it has high costs to set up, not so much because the hardware is expensive, but because you have to either dig up t...

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