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Comcast Makes Customers Wait 90+ Days for Refunds of Final Bills

Phillip Dampier January 5, 2011 Comcast/Xfinity, Consumer News No Comments

If you were late paying your Comcast bill by three months, the nation’s largest cable operator would shut your service off.  But if you decide to cancel service yourself, the company makes you wait up to 90 days for a refund of your credit balance.

ZDNet’s Dan Kusnetzky learned this first hand when he decided to give Verizon FiOS a try.

“I tried to pay the final Comcast bill at the time that I returned the company’s cable modem and set top box, but was told that I’d have to wait for the final bill to be calculated,” Kusnetzky wrote. “I was told, however, that I’d receive a credit for the unused service rather than having to pay Comcast anything.”

Despite that assertion, Comcast billed him for another month of service anyway, and he never heard about the promised credit when he called the cable company to inquire about the extra unexpected bill.

“When I called Comcast and was finally able to hack my way through the jungle of their voice response system (it took three calls before I was finally able to speak with a human being named “Jaun”), I was told that the credit would be refunded in the form of a check in late March,” according to the columnist. “That means Comcast plans to hold onto the money owed me for three months!”

Comcast’s voice response system leaves a lot to be desired according to Kusnetzky, and he openly wonders why Comcast thinks it’s fine and dandy to demand immediate payment (often in advance) for ongoing service while leaving customers waiting three months or more for their refund to finally show up.  That’s time Comcast gets to play with customers’ money, and the ZDNet author believes that is unacceptable.

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  • AustinTX: James, my suggestion would be to switch to TWC rental modems, and fry 2-3 of them over the course of several weeks by running 24v AC into the coax con...
  • Dragos: For 1Gbps in Romania we pay around 12 EUR (VAT included - 24%). http://www.rcs-rds.ro/internet-digi-net/fiberlink?t=internet-fix&pachet=digi_ne...
  • James R Curry: Hey, Phillip - While not related to Comcast directly -- I rent my modem from TWC, and while I'd rather buy one outright, there's one big factor ...
  • Sean: I believe that there are issues intermixing DOSCIS 2/3 modems on a node. It's been about 5 years since I've worked with a CMTS so I am by no means an...
  • AustinTX: Yep, this isn't about "your old modem isn't capable of the wonderful new speeds we're providing to your service tier", it's about "we know your custom...
  • MJ Lee: This is strange. I did get a letter from Time Warner saying my apartment was qualified for Time Warner Cable Maxx, but when I applied for it, I got an...
  • Tim: You know this is overstating the case ... unlimited data adsl2 plans are available from $60 in Australia. Average price is about $90...
  • Phillip Dampier: I think 10/Gbps is available in the USA as well, on an obscenely expensive metro Ethernet or commercial fiber link provisioned by a telecom company. ...
  • Phillip Dampier: Singapore is doing a much better job than Malaysia with fiber speeds and pricing, and competition is what is driving speeds up and prices down. If you...
  • Phillip Dampier: We've covered South African broadband here before. At least South Africa now has uncapped broadband, so count that as a victory. International capacit...
  • SumTinWong: So korea, how much bandwidth do you have to other countries. It's all nice and good if you got supergigabit but only get 1mbit to facebook/netflix. In...
  • Richard: In New Zealand using Vodafone Supernet (Coaxial Cable. Plan Speeds are 50mb/s / 2mb/s) Test just ran from Christchurch to other side of Australia, Pe...

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