Home » Consumer News »Hawaiian Telcom »Video » Currently Reading:

Hawaiian Telcom Phone Lines and DSL Broadband Go Dead For Days Because It Rained

Phillip Dampier December 27, 2010 Consumer News, Hawaiian Telcom, Video No Comments

Hawaiian residential and business customers relying on Hawaiian Telcom for phone and broadband service are not impressed with the phone company’s performance after rain disrupted scores of phone lines around the islands.  Some customers are reporting service outages extending for days as the company tries to cope with wet phone lines.

Hawaiian Telcom, which emerged from bankruptcy in October, has been trying to keep the Verizon landline network it bought in 2005 in working order, but heavy rains can create major problems for the phone company.

The outages started on Oahu two weeks ago, but yesterday’s heavy rains exponentially increased the number of customers with no service.

Businesses reported heavy static on their landlines, if they had service at all.  Many found processing credit card transactions an ordeal, often switching to manual methods to gain credit card approvals or requiring cash for purchases.

Hawaiian Telcom told Hawaii’s KITV-TV the prolonged wet weather caused water to seep into its cables and in some cases is short-circuiting them. The solution is either to replace the lines or to allow enough time for the cables to dry out.

So far, the phone company is taking a wait-and-let-dry approach.  Unfortunately, additional heavy rains are expected to impact the islands this week.

Hawaiian Telcom is providing service credits for the outages and is assisting area businesses by offering to automatically forward incoming calls to working numbers, including cell phones.

When the rains stop, some businesses may consider whether traditional landline service is the best choice for reliability.

“It’s a safe bet we’ll have a cellular account with wireless broadband to run credit cards in the future to cover these kinds of events,” reports Stop the Cap! reader Sam, who runs a convenience store on Oahu.  “I understand relentless rain can cause problems, but we are on day six with no service in our strip mall.”

Sam is currently relying on his personal cell phone to take business calls, but hasn’t been able to accept credit cards since the outage began.

KITV-TV in Honolulu covered the ongoing phone outages afflicting Hawaiian Telcom customers, especially on Oahu.  (2 minutes)

Search This Site:

Contributions:

Recent Comments:

  • MarkLex: I looked on Yelp and there are only 11 reviews for MetroNet - but they are all horrible reviews....
  • George: The Public Service Commission should rescind the merger of Charter and Time Warner. Spectrum is GREATLY overcharging NOW!!!...
  • BobInIllinois: Correction to above: MetroNet so far has 3 SW Chicago suburb retail offices in Oswego, Plainfield, and Romeoville, IL....
  • BobInIllinois: Thanks for the MetroNet financial info above. Detecting a private equity trend in these fiber overbuilders. Overbuilders seem to be interested in sm...
  • msexceptiontotherule: Something tells me that transparency isn't Pai's top priority. Just when it seems like things are slightly not terrible......
  • MarkLex: I live in Lexington and I actually have had Windstream for years and it's very consistent. But this is awesome. More competition!!...
  • Ian L: MetroNet's prices aren't too bad, honestly. Sure, they're not the $55 Google is charging for gigabit in San Antonio. But you can also get TV from them...
  • JayS: "Pai’s proposal would require internet service providers to disclose whether they allow blocking or slowing down of consumer web access or permit so-c...
  • Josh: sigh Of course he does. Elections have consequences, people......
  • kaniki: I would say, as a whole, most places really only have one option. Especially in rural areas.. The only places that will usually have at least 2, will ...
  • kaniki: Trust me, I know this.. Look at the current merger / takeover / buyout in alaska.. They are charging something like $180 to get unlimited internet at ...
  • EJ: As I have stated before if these companies are smart they will collaborate together and make it clear that if net neutrality is reversed they will col...

Your Account:

%d bloggers like this: