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Wealth Has Its Privileges – Time Warner Cable Unveiling $189-199 Package for Ultra-Premium Customers

Phillip Dampier November 29, 2010 Broadband Speed, Competition, Consumer News, Video 1 Comment

If you have nearly $200 a month burning a hole in your pocket that you’d be willing to give Time Warner Cable for a cable-TV, phone and broadband package, have we got a deal for you.

Time Warner Cable is completing a test of its Cadillac cable plan for ultra-premium customers in Charlotte, N.C.  Dubbed “Signature Home,” the plan targets the cable company’s biggest spenders with a deluxe package of cable television, phone, Road Runner Wideband high speed Internet, two premium whole-home DVR units, and a wireless home network.  Customers in Charlotte paid $179.95 a month for the service during the test.  One of the conclusions apparently reached — Time Warner was not charging enough.  As the service goes national, its price will increase by $10 a month for some, $20 for others, topping out just a nickel shy of $200 a month before taxes and fees.

For that price, customers get just about everything Time Warner Cable offers, except premium movie channels:

Personal Customer Service Team, 24/7

  • Convenient priority reservations
  • No-fee installation and customization of up to 13 devices, including TVs, computers, gaming and mobile phones
  • Specially trained Personal Solutions Advisors (PSA) available by phone and online chat

Digital Cable

  • Whole House DVR includes two networked
    HD DVR set-top boxes
  • Storage for up to 150 hours of HD programming
    or 400 hours of Standard Definition programming
  • Record up to 4 HD shows on 2 DVRs at once
  • Remote DVR Manager web-based application
    to program your DVR via PC, Macintosh or any smartphone using the WAP2.0 protocol
  • Look Back® – Travel back three days in time
    on your TV menu and non-recorded TV shows*
  • Start Over® – Restart non-recorded TV shows from the beginning*
  • Digital package with over 180 channels,
    including HD and On Demand

Wideband Internet

  • Features the next generation Internet with the fastest speed available—up to 50 Mbps downloads and 5 Mbps uploads
  • Enables simultaneous downloading and uploading of photos and songs in seconds, movies in minutes
  • Family members can game, watch a movie and surf on various devices, all at the same time
  • Wireless home network with DOCSIS 3.0 modem with 802.11n wireless router included
  • Create up to 30 email addresses
  • Free Internet Security Suite, including Parental Controls and anti-virus software

Digital Home Phone

  • Home voicemail to email
  • Caller ID on PC and TV (requires AOL Instant Messenger)
  • Call forwarding
  • Two distinctive ring patterns—one for friends and family and one for everyone else
  • Unlimited nationwide calling, including Canada and Puerto Rico
  • Arris Touchstone® Telephony Modem
    TM602G/TW-4
  • VoiceZone™ to screen and track calls and
    check voicemail from any PC or Macintosh

Time Warner Cable expects to unveil the service in other areas of the country in a matter of weeks.

CEO Glenn Britt told Bloomberg News the targeted packages of services are designed to retain different classes of customers.

“If this were a BMW this would be the 750 IL, with all the whiz-bang things,” said Britt. “It’s our package with everything we have to offer and a different service experience all wrapped up in one.”

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Signature Home Time Warner Cable East.flv[/flv]

Time Warner Cable produced a brief promotional video for Charlotte customers explaining the benefits of its new Signature Home service.  (2 minutes)

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mike
mike
13 years ago

does anyone know when the Signature service will be launched in the Southern Wake County area which is in the Raleigh/Durham market for Time Warner cable.

thanks.

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