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GCI Rip-Off: Alaskan Broadband Customers Face Wrath of Cable Company for “Excessive Use”

Phillip Dampier August 18, 2010 Data Caps, GCI (Alaska), Rural Broadband, Video 36 Comments

Broadband customers face dramatically higher prices for Internet service from a telecom company that wants to define for Alaskans an “appropriate” amount of “fair usage” of the Internet.

GCI, Alaska’s largest cable company, is currently embarked on a so-called “education” campaign over the summer telling residential customers it might be time for them to log off, or face the consequences of enormously higher broadband bills.

For one Anchorage coffee shop, that added up for several hundred dollars for just a single month of usage — all because they offer free Wi-Fi to their customers.

“People use it for their second space. Their home office,” Kaladi Brothers Coffee COO Dale Tran told KTVA news. “We’ve always offered an open network in our cafes, and after hours some people come by and park out front.”

Tran says the result was a bill from GCI several hundred dollars higher than expected.

GCI Communications Manager David Morris says at least two percent of their 110,000 customers are using “too much” service and violating the company’s “fair use” policies.  Morris also warned customers with wireless equipment that if they don’t take steps to lock down their routers with passwords and security, they could be exposed to a huge bill from GCI for providing free Internet service to the entire neighborhood.

Morris claims the company wants to specifically define what it considers “fair use,” claiming it will make things more equitable for everyone.

But GCI’s Internet Overcharging scheme will never save a single customer a penny.  Instead, customers will see only skyrocketing bills should they not fit within GCI’s arbitrary definition of “fair use”:

The company’s website states, “For a large majority of customers, normal usage activities are not expected to exceed the plan profiles defined below”:

Plan Name Usage
Ultimate Xtreme 40,000 MB
Ultimate Xtreme Family 60,000 MB
Ultimate Xtreme Entertainment 80,000 MB
Ultimate Xtreme Power 100,000 MB

GCI customers are not happy.  One reader of the AK Community forum provided additional insight:

To add a little dimension to this before I start ranting, here are the respective rates for the above service plans:

Plan Monthly Rate
Ultimate Xtreme $39.99
Ultimate Xtreme Family $49.99
Ultimate Xtreme Entertainment $69.99
Ultimate Xtreme Power $99.99

Now, those prices are misleading because they are only for the internet service portion of the “bundle.”  What they’re not telling you (anywhere on the web site that I can find, in fact) is that in order to receive that price, data transfer rate, and monthly bandwidth, you must also pay for GCI’s digital cable television service ($57.99 when part of a bundle), local phone service ($15.49 a month), and long distance service ($5.99 a month plus taxes and surcharges).

Without factoring in the various FCC fees and whatnot, the above information brings the total cost of GCI’s fastest, highest monthly bandwidth package to $179.46 per month!  That’s actually the cost they quoted me on the phone, too, so at least we know their “customer service” staff are at least intelligent enough to figure out an adding machine.

Oh, and did I mention that those speeds and transfer rates are not available for standalone cable modem [subscribers]?

[…] What happens when you do go over?  BAM!  $5.12 per gig tacked on to your bill!  I don’t know about you guys, but I’m sick of getting ripped off by GCI.  Those of you who live outside of Alaska can confirm this, but GCI is just about the only cable company that still meters their customers’ bandwidth.  I have friends who tell me that they’re paying $49.00 a month for 8Mb/s transfer rate and unlimited bandwidth!

What GCI is doing is highway robbery.  How are they getting away with it?  I’ll tell you: no competition.  For very high speed broadband internet, they’re the only show in town, so they can charge whatever they want to anybody who wants more than 3Mbps (standard speed DSL service from Alaska’s other big telecom provider, the phone company).

[flv width=”478″ height=”380″]http://www.phillipdampier.com/video/KTVA Anchorage GCI Fair Internet Use Crackdown 6-2-10.flv[/flv]

KTVA-TV in Anchorage ran this report about GCI’s plans to force many of their broadband customers to pay more if they enjoy the Internet “too much.”  (3 minutes)

Currently there are 36 comments on this Article:

  1. Scott says:

    When they first changed their terms on their bundles from Unlimited to Metered as you reported awhile back they never actually listed the ‘acceptable use’ limits, they just marked it with an * asterix and noted the AUP web address in the fine print on the page and marketing literature.

    When I spoke to their employee’s at the time, 3 different employees, they all promised the 40/60/80/100GB limited customers would only get a “polite” call from an employee if they were exceeded and asked to upgrade.

    Now less than a month or so since eliminating unlimited bundled package plans they’ve done away with that and and gone with $5.12/Gb overage fee for ALL plans.

    They have never properly notified customers of these changes, if it weren’t for checking their website and your earlier article I wouldn’t have even known about my plan being changed at the time.

    I cancelled my package and downgraded cutting my $135/mo bill and their profit by $50/mo, but now I’m likely going to need to switch to the only other competition, ACS (the local telco) that offers 1-3Mbit DSL for $90. The bandwidth/performance is much lower, but at least its unlimited and not driven by a company outright trying to screw their customers in order to constantly bump up their average revenue per subscriber.

    There’s just no justification for this as ‘network management’ when you start attaching a dollar sign to data usage charging customers $5/Gb when the commercial rate can be anywhere from $.03-.10/Gb at the point of Seattle depending on the BGP mix, then off to their _644_Gigabit Fiber Optic cable network that goes undersea that was long since layed and financed back in 2004. Double, triple, even quadruple their potential costs and you still get the same margins if not better than a lower 48 provider that still manage to offer unlimited internet to their customers without needing to protect their Cable TV service from encroaching streaming TV services with metered overcharging.

  2. jr says:

    Checking your email is excessive use

  3. HP says:

    Bummer, I didn’t know about they already cut unlimited plan because couple months ago it was still there. Then one guy at work told me they couldn’t sign up for the unlimited package anymore so they advice me to not cancel it. Then today I thought I could downgrade and save some money since before I got 5mb then upgrade to 7mb for $10, well, it was really like $20 upgrade with their hidden fees.
    Then they try to explain that 5GB/month is really unlimited O_O, only business owner would go over that. Umm, hello, a single blu-ray would already cost more than that, haven’t they heard of online movie rental ??? Wait, they want you to use their overcharge VOD ~_~. Netflix is cheaper than that if I really want a physical dvd but I hardly watch them though.
    Why are they worrying about this when they hardly have millions of users to handicap their bandwidth . Compare our state to let said California 50 millions internet user, now, I can understand a bit but then blame it on their part for not having fiber optic in the first place. Even Asia is surpassing America in internet speed, I tell about our speed here and they laugh at me with their fast DSL speed o_O.
    Now if you notice, they cap the speed to unbearable that you can’t even watch movie on youtube. It only appear in certain time of the day, before I have to change their modem one times, and I always blame on the rain but it didn’t appear to be like that now. They did cap the speed to like 1-5KB/s . If they don’t want my service I can always go to the other guy but man, I hate switching :(.

  4. GETITRIGHT says:

    You really should have gotten all your facts correct before slandering GCI. One thing you do have correct are the rates for the Ultimate Extreme. Did you happen to take a look at the new packages and new rates. Unfortunately because people like to abuse the network it has forced GCI to going to a “fair use policy”. As a consumer of GCI I am greatful that they put this cap on. It has allowed my family higher internet speeds. Did you mention that before MISINFORMING the public. Slandering GCI is probably not a great idea. Advise ALL the facts before ranting on about how terrible GCI is for helping 95% of Alaska in upgrading their speeds due to limits because 5% of Alaskans ABUSE the network. (FACT!)

    I’ve reviewed the new speeds: They are as followed:

    High Speed Internet Plans available with the Ultimate Packages

    Xtreme XL Xtreme (10meg/1meg) 50,000 MB limit $44.99
    XL Family Xtreme (15meg/1meg) 75,000 MB limit $54.99
    XL Entertainment Xtreme (18meg/1.5meg/ 100,000 MB limit $74.99
    XL Power (22meg/2meg) 125,000 MB limit 1$04.99

    PLUS many extras I did not include. I’m only trying to make a point that you are MISINFORMING people…. and what you have advised it INcorrect information.

    Because you are not happy that these changes are in place to help out MOST of Alaska, you have contribuated to a HATE site. I really hope you consider removing this. Blessings!

    • You have been suckered by GCI’s own public relations spin that customers who utilize the broadband accounts they pay good money to receive are “abusing” it if they actually use it.

      It always amuses me to see providers set wildly different amounts of usage limits and always claim theirs is the true indicator of what separates “abuse” from “use.”

      As high bandwidth applications increasingly become important online, soon everyone will be seen as an “abuser” at those usage cap levels, especially when watching streaming video.

      Also, be aware you are responding to an article published in August. Packages may have changed since then, but that does not make our original piece inaccurate.

      A usage cap does -NOT- ever enable higher broadband speeds unless a network is inappropriately configured and oversold. Network upgrades allow for higher rates of speed.

      Although GCI’s Internet Overcharging scheme may be seen by you as wonderful news, I hate to inform you their Internet plans are downright lousy when contrasted with what is available in the lower 48 states.

      Consumers here can obtain 10/1 service for less than what GCI charges with zero limits. Same with the Family Xtreme package. The other two packages are also wildly overpriced when you consider those usage limits. Time Warner sells 50/5 service for $99 with no usage limit whatsoever. Many fiber plans sell equal upstream and downstream speeds for lower prices than GCI charges. No limits there either.

      Consumers hate usage caps. The two surveys conducted thus far prove the vast majority loathe their Internet being limited with overlimit fees charged to those who exceed arbitrary limits. At least half will switch providers, where available, just to avoid them.

      Let’s be honest. GCI is limiting service because they can. Alaskans have few other choices that deliver actual broadband speeds.

      You cannot slander a company by telling the truth.

      • Hankins says:

        The public should seek out a reputable cable provider from the lower 48 and petion them by the millons to expand into Alaska and save us from GCI’s unethical buisness practices .
        By the wayn How is it that MTA has DTV and ACS doesn’t.If they did GCI would be blown out of the water.

      • MyThoughts says:

        In response to why ACS doesn’t have DTV. It would take a significant investment for ACS to roll that service out, outside plant, network hardware, etc.. I don’t think they see a ROI in it for them.

        ACS main play in Alaska is Enterprise (large business & Govt) plus wireless and they have long ago abandoned the residential market.

    • DMJones says:

      The biggest travesty is that no matter how much they advertise the speed of the package you are buying, they ALWAYS fall woefully short of their advertisement. It happened when they provided WISP services and its happening again with their broadband service. You will NEVER get the advertised speed of say, 10mbps down and 2mbps up even if you pay for the deal with a higher speed.

  5. Scott says:

    GETITRIGHT is very WRONG. At the time Phillip posted this article his package information was correct, GCI has been changing their plans, pricing, and removing unlimited service and implementing more caps all this time behind our backs as customers without warning.

    The XTREME XL packages are ONLY available to Cable TV subscribers, that are also forced to buy Digital Phone Service as well, and pay the listed rates for the internet on TOP of their other changes. The absolute MINIMUM that you will be charged by GCI with the following:

    Digital Cable (61 Channels of basic expanded offerings)
    Digital Phone (150 minutes of long distance)
    Xtreme XL Xtreme (10meg/1meg) 50,000 MB usage

    $135.00 ~ a month (give or take a few cents)

    For a more reasonable ‘limited’ plan of 100GB that would be $165/mo

    Their upgrading of the XL Xtreme modem from 4Megs to 10Megs only means you can easily blow through your new 50GB limit quicker than before.

    Anyone believing they’re offering value or ‘protecting’ them from the evil bandwidth hogs is either a employee, marketing shill, or customer that drank too much of the kool aid.

    Ask all the normal cash strapped Alaskans that have GCI what they think abou the Bill Shock of getting $100, or $200 overage fees just because their kids or themselves downloaded an extra 10GB or 20GB of files of computer updates, distance learning, watching some youtube videos, buying music off iTunes, or a single Steam digital download.

    There is no bandwidth shortage, there’s a lack of investment by GCI in their infrastructure, go read their 2nd or 3rd quarter earnings report if you’re so in doubt. In the 2nd quarter alone they were able to increase consumer internet earnings alone by 23% by forcing customers to upgrade to higher tiers so they could try and avoid overcharging.

  6. GETITRIGHT says:

    What you did was created a hate site to slander GCI. WHY??? Because you were one of those that exceeded a high usage of limits per month? After researching, speaking to their representatives it’s clear to see that they made these changes to accommodate most of Alaska. If you don’t like it.. go elsewhere… Their changing their packages has caused increases in speeds. It’s clear you are frustrated. However, this web page is MISLEADING. (that simple). You have did well by informing those to be aware of what?

    Anyways, maybe you can find a different hate site to create. This is just dumb.. and now a waste of my time that I’m writing.

    • Ron Dafoe says:

      I see that you have researched this site just as well as you have researched your bandwidth caps. It is a good thing that there are people who actually know how to manage networks. Ignorance is not an excuse. . Bandwidth caps do not increase the speed of your connection.

      Please, read up on things before posting. You are either woefully ignorant of technology or an employee of a the above company.

      BTW, you can use 2.4Gbs of data in 1 month by updating your antirus/antispyware program.everyday.

      Now, think of the stuff, like above, that you did not even think that your computer was doing and you start to see how spending $1 per GB of data is outrageous. Think about how many minutes you get for a cellphone. Do the math on how much per minute that costs you. Then compare it to your broadband plan.

      I pay .085 cents per minute during the day for my cellphone plan and unlimited at night and weekends.

    • Hankins says:

      My dislike (pure seething hatred) Is based on absolute fact .They decive the public and defraud the public for their own gain.

      I currently am wiring new standard phone lines in my home so I can switch to ACS for phone and HS internet and As far as TV. Im Using an XBOX 360 with a $13 a month NETFLIX plan ( unlimited ) and a HD out door antenna for up to date news and weather.

      1. I am not a GCI customer and do not hate “them,” although I hate their Internet Overcharging schemes. You should, too.
      2. The arguments for data caps come after companies run focus groups desperately trying to find excuses for limiting and overcharging people for broadband by using analogies that frankly fall apart once you run the numbers.

      Bandwidth is cheap, and falling in price dramatically year after year. But providers who deliver cable TV and phone service are starting to see revenue growth become challenged by people cutting cable’s cord and living with a cellphone instead of a traditional phone line. This forces companies to look to broadband for increased profits, and Internet Overcharging schemes like usage limits and overlimit fees deliver them. Just look at our reader who paid GCI $141 last month in extra new fees for service that literally cost GCI less than $5 to provide. That’s a markup OPEC would drool over.

      Time Warner tried a scheme down here in the lower 48 claiming if they could raise our broadband rates up to triple the old amount, they could invest that money in delivering faster speeds, too.

      Only they never did. Indeed, the cities where they did not try these overcharging experiments got the faster speeds regardless. Why? Because TW could charge extra for faster speed tiers and earn plenty from that alone.

      The cost to deliver faster speeds is minimal — far far less than the new charges they are imposing on customers who exceed some of their paltry limits.

      There is nothing misleading about what we’ve said here. We’ve probably dealt with the issue of bandwidth limits and fought them off more than any other website around. GCI’s arguments are just as hollow as those made by other overcharging providers, and if you polled most consumers, they’d probably prefer somewhat lower speeds if they knew they could never end up with a surprise heart attack in the mail when the bill came.

  7. Scott says:

    Just how is charging a whopping $150.00 for $2.50 worth of Tier1 bandwidth in 25GB of ‘overages’ over their cap an accommodation or fair to Alaskan’s?

    Yes changing their packages did cause an increase in speeds, they doubled 4Mbit cable modem packages to 8Mbit because they knew customers would go over their rediculously low limit twice as fast and end up paying for bandwidth at a markup of over 60x times their cost. If only my company could have margins like that while duping customers into thinking it was for their best interest.

    Now they can also continue overselling their shared cable lines in neighborhoods until capacity becomes an issue again and then blame “data hogs” all over again for using too much bandwidth.

    Customers that can go elsewhere are, however in a state where GCI has a virtual monopoly having bought out every competing cable or wireless company it’s rather difficult for most to find service that offers internet that GCI doesn’t supply directly or resell at inflated prices.

    • Frankly, Alaska deserves subsidized broadband in a state where people are stuck with a LOT of free time on their hands in a winter where the sun stays up for a handful of hours a day. I’d go stir crazy, and I live in western New York where we see the sun about 18% of the time in our winters with clouds and snow the rest of the time.

      This is once again about market power and the fact ACS delivers low speed DSL in large parts of the state which makes them an also-ran. When companies like GCI “take one for the team” by trying to establish a firm footing to overcharge consumers, the bigger companies can feel safe trying the same. That’s why we fight hard to put out these fires before they become cash infernos.

      If GCI wanted to sell customers an unlimited option with bundled service -and- offer limited tiers for other customers, that would be far less egregious than baiting customers into rich bundles of services in return for unlimited service and then switching them to a limited plan.

      GCI = Greedy, Corrupt, and Insolent

  8. Rick Eiben says:

    Thanks for all the info guys. Just moved back to anch from rainwood with ACS in tow. Wife wants cable. I think I’ll get an outdoor antenna and netflicks account as well…

  9. Scott says:

    Good to hear Rick.

    You might also try HULU Plus for the wife as well (They carry a number of the popular TV series), but their excessive advertising and fairly restricted programming has been a deal killer for me personally. Netflix has been hands down the best value.

    Then keep an eye out for a media device that has very good support of Netflix/hulu/etc, some TV’s or Blu-Ray players have them built-in, but I’ve found devices like the PS3 and Boxee have much better features for the same apps.

    I think you’ll be pleasantly surprised later this year too with your decision. All I can say at the moment. 🙂

  10. ndjinn says:

    Your info is a bit out of date. I am a internet only GCI customer I just changed my plan to the highest possible. 500 gig’s for $120 per month. Speed tests average about 30 up and 5 down. Ping to the lower 48 is about 60ms. The new modem with this package is better to.

    • txpatriot says:

      Phillip is a big boy and can defend himself.

      I would only mention that, as to your “out of date” claim, those kinds of things happen when you respond to an article that is over three years old. I suspect the numbers were correct when the article was posted.

      But I’m not a GCI customer and can’t say for sure.

    • As was noted, this article was originally published in 2010. If you think GCI is doing you any favors in 2013, consider this: I have 30/5Mbps service in a bundle from Time Warner Cable for around $50 a month with no usage cap whatsoever. You are paying more than twice as much.

    • Scott says:

      Not sure how you’ve managed to get 500Gig’s on your plan for $120/mo unless you’re an employee with a discount.

      GCI only offers the 500Gig plan in one city in all of Alaska, Anchorage and they charge $209.99 before tax for it.

      You can get their 22Mbit plan with 200Gigs of metered usage for $119.99, that’s the closest I can find to the rate you’re quoting.

      Still, I’ll take ACS’s 10Mbit plan which actually delivers 10Mbit of bandwidth all day as promised and uncapped/unmetered usage any day over GCI’s over provisioned plans that only give you 60-70% of advertised speed and not enough usage to actually stream or download anything.

      Having already had their service and being hit with a $200 ‘overage’ bill when they snuck that in originally years for bandwidth that costs them pennies, I don’t particularly care for their business practices in Alaska.

      • ALASKALIVE.NET says:

        Somebody posted that ACS, Alaska Communications does not have a cap..
        It does, in their Policies…

        Bandwidth Usage

        There are some upper limits on customer usage of bandwidth depending upon the type of account. Residential accounts are meant for attended use by an individual or family. Business accounts are meant for similar attended use, but by larger groups of users and with the addition of commercial, revenue-generating activities. ACS wireline data services are not meant for continuous or automated high-volume data transfers, and such excessive usage is a violation of the Acceptable Use Policy. ACS may initiate a Usage Review of an ACS customer account with usage in excess of expected ranges and reserves the right to terminate service and/or the account if the usage pattern is excessive or negatively impacts the ACS network, or otherwise violates this Policy.

        It says NO CAPS, but that is not true.

        • Scott says:

          That’s a standard Term of Service (TOS) or Acceptable Use clause for ANY ISP that offers unlimited internet.

          No ISP offers truly “unlimited” usage without covering themselves legally, otherwise you could setup your own file hosting service at home, link it to a WiFi Mesh network across the neighborhood offering free WiFi, etc.. utilizing significant more bandwidth than they’ve based their fee’s on for ‘home consumer’ use. Even Google has the same TOS/AUP for their Gigabit Fiber service.

          As long as you do use your 10Mbit home internet and don’t abuse it for commercial or massive amounts of 24/7 transfers that put you in the upper percentile of abuse, they’re never going to have an issue with your account.

          I’ve had their service for years, and it’s not uncommon for me to push 400-500GB a month with all the devices, streaming, and web development or VPN connections I have going on. ACS has never called or had a problem, in fact they’ve just REDUCED my bill 30% when I renewed my contract and let me drop the land line phone eliminating the additional $10 or so of taxes/surcharges required with phone service.

          If you pushed that much data with GCI you’d have to sign up with their $200+/month plan, but only after you got hit with about $500-800 in overages and finding out you exceeded your metered allowance.

          My 10Mbit connection with ACS is now about $75/mo with a 3 year contract, plus $300 in free promos like roku3/nintendo gear.

          If you are truly concerned about usage and service you run on your internet connection, then yes, choosing a business connection often removes any legal or technical (port restrictions, packing shaping/filtering) you typically see with residential service plans. You do however typically pay twice as much for a business line.

          GCI’s business plans also have the same metered fees and caps and cost significantly more than their residential offers.

      • Sean says:

        I am being a bit pedantic, but there is a hard physical cap on DSL. It works out to roughly a linear line of 303GB per 1 Mbps or service over a 30-day standard month. Or for a 10 Mbps line it grants a 3 TB limit per month.

        A ton more than GCI by any stretch of the imagination.

  11. Rod says:

    GCI is a big rip off in rural ak with their cell phone system…dinosaur age data at anchorage prices! We cannot even open a web page! This is the biggest rip off in Alaska!

  12. ALASKALIVE.NET says:

    You can get TRULY UNLIMITED 10 MEG DOWN, 2 MEG UP SERVICE FROM MTA, A BUSINESS ACCOUNT if you sing a 5 year contract for around 180 a month.

    I would check into it though, as I would not want to lie to you.
    I have had it for 4 years and we have up and downloaded I know for sure over 300 gigabytes in a 1 month period and not gotten charged extra.
    We have netflix, youtube, lots of computers.. all on the net up and downloading every day.. never an extra fee!
    Just saying

    and for the record, I DO NOT WORK FOR , OR NEITHER AM I RELATED TO ANYONE IN MTA.Just saying.

    Not that I know all in this story, but TOS, terms of service for GCI, if it says there are limits.. and the company that is complaining did not read the terms of service.. then, well, their bad!

    If I had a company, I would turn off the free internet when my business shut down each day.. just saying!

  13. DMJones says:

    The biggest travesty is that no matter what advertised speed you sign up for, you will NEVER receive advertised speed that you sign up for. It happened when they provided WISP services and its happening with their broadband services. It matters not one bit to them just as long as they charge you for whatever they say you have to pay. Their “supervisors” are paid to receive an ear full of complaints while everybody else that is over their pay grade shielded from the legit complaints of the customers.r

  14. Brenda says:

    It is like telling heavy set people they can only take so much food at a buffet. It doesn’t happen because the people who eat like a bird compensate for the larger appetites. A lot of those people who go to cafés are GCI customers. I say cast a vote and go with ACS. ACS sees the bigger picture.

  15. Terry says:

    What they really aren’t saying is- GCI wants the money for ALL internet users! No free wifi!! Duh. Ripoffs

  16. janalee gage says:

    I cancelled them 3 yrs ago for this very reason!

  17. Brett says:

    I’m keeping my nose out for a class-action lawsuit against their extortion. I have a feeling it wouldn’t be difficult to populate that list…

  18. Rikki says:

    The “other telecom company” mentioned is basically the only other person to go through and even in anchorage in the middle of town I can only get 1Mbps for 89.95. Both options are ridiculous.

  19. Clara k. Kious says:

    Up here on the slope. We don’t even get on demand or National Geographic channel. There’s a lot of channels we don’t get and specials too.

  20. Marlene says:

    I had GCI and it got to the point when I have problem had to call the toll free number.. Got Anchorage and all they can tell me is that it was my computer or they will have a tech person come out…. I would have to wait I don’t know how many days before or if I get a local tech come and half of the time they don’t don’t know how to fix the problem when it was admitted it was on there end…. And if would be several weeks sometimes I could NOT call our local store to see why.. I would have make a special trip down and wait in line several minutes in order to talk to someone and have of the time those girls don’t know nothing… The manager wants to PUSH other service on you…. As for their phone service when GCI is down you won’t get phone service.. I went through this when I was staying in Juneau and had to use their phone service.. I was up there for appointment and need that phone in my room working…. GCI you suck…

    • t rav says:

      Gci use to send emails notifying me of usage. a few months back I stopped receiving them and started receiving huge bills. I am not the only one. I have several friends who are getting the same treatment . I received a almost $300 bill from GCI. I called them and asked about the courtesy email letting me know about my usage. ” our records show it was sent” bullsh#$!  . so I upped my package, set limits on usage for the kids..   I just got a bill Today for almost $400!!  how the hell do they expect people to pay for this??  If there is a lawsuit I want in. Insult to injury the service sucks, its not as fast as I pay for, its constantly dropping connection.  When you call them about the poor service??  I was reminded why I dropped them 13 years ago. They blame your equipment.. So you go out and buy new routers wires… whatnot .. it still doesn’t work. If ACS offered good speed in my neighborhood I would have never got back on board with GCI. CROOKS!!  I was going to wait for ACS to upgrade my neighborhood… but I cant wait.. I cant afford to wait.. GCI is done in this house. TODAY!! & Forever!!

  21. joe kim says:

    Plain n simple gci is rip off its bull sh*t

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