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AT&T Blames Technical Fault for Slow Uploads Affecting Under “Two Percent” of Customers

Phillip Dampier July 7, 2010 AT&T, Broadband Speed, Consumer News, Wireless Broadband 1 Comment

We have received a copy of AT&T’s statement in response to yesterday’s report about slowed upload speeds impacting customers in several cities around the United States:

AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.

That two percent figure seems low considering the sheer number of reports received, but it’s not unprecedented.  Equipment and software glitches can create major slowdowns and outages.  While the problem is being fixed, affected customers are falling back to older and slower upload protocols.  AT&T didn’t apologize for the slowed upload speed, nor provide an estimate for when repairs would be complete.  As of the time of writing (3pm ET), problems are still being noted by some customers.

Customers annoyed by the glitch might be able to obtain some credit for the reduced level of service by contacting AT&T customer service and asking for it.




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Other stories of interest:

  1. AT&T Caps and Now Throttles Many of Its Wireless Broadband Customers to 100kbps Uploads
  2. Mercury News Columnist Calls Out Broadband for Slow Upload Speed, Blames Cable/Telco Duopoly
  3. AT&T Mobility Wants to Impose Internet Overcharging Schemes On Everyone; Blames “Net Neutrality”
  4. Time Warner Cable Nation’s Third Largest Internet Service Provider – 62 Percent of Its Customers Take Broadband
  5. Bright House Says Their Internet Outage Was Everyone Else’s Fault; Tough Luck: No Service Credit For You

Currently there is 1 comment on this Article:

  1. Some guy says:

    Ok, might be a bug. But, a bug found during the beta test of a real throttling program. Think about that…. they’re testing the system. Wake up people. Leave AT&T.

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