Home » AT&T »Competition »Internet Overcharging » Currently Reading:

Fight Back Against AT&T’s DSL Price Increase – Call AT&T and Threaten to Cancel to Enjoy Significant Savings

Phillip Dampier March 4, 2010 AT&T, Competition, Internet Overcharging 3 Comments

'Don't worry about our new higher prices.'

AT&T is raising its rates for existing DSL customers.  Stop the Cap! reader Bill writes that his latest bill shows a $3 forthcoming rate hike on his “Elite” DSL service just three months after his one year promotional price expired.

“First, there is nothing ‘elite’ about AT&T DSL.  Their promised 6Mbps speed is really closer to 3Mbps, and worse when the weather is bad,” Bill writes. “Second, I’m going to be paying more than $45 for DSL service that my nearby neighbors pay for 10Mbps cable modem service that actually delivers 10Mbps.”

Bill doesn’t have that option unless he pays $8,000 to his local cable company to install a cable down the street to reach his home.

“I called AT&T and tried to downgrade my service,” Bill adds. “When you call and reach the cancellation department, they’ll offer you all sorts of incentives to stay.”

Bill joined many other AT&T customers who have called the company to complain about the price increase during difficult economic times, and many are getting substantial discounts.

“They gave me another year of service for $24.95, the same promotional price I had before, which saves me $20 a month,” Bill notes.

That’s more meaningful than AT&T’s explanations on customer bills.  Broadband Reports quotes from AT&T: “We’re adjusting our pricing for AT&T High Speed Internet service in an effort to better align our pricing structure across our entire service territory, and to better reflect the value of our broadband service. But don’t worry, even with this adjustment, our pricing is still competitive across the industry.”

Some of our readers are not satisfied with that explanation and have been calling customer service looking for discounts, which they’re finding.  Among the offers:

  • Six months of service for $24.95 with a promise of an additional six months at that price if you call and ask at the end of the term;
  • Six months of service at $22.95 with a similar six month extension when the first six months are up;
  • 12 months of service at $22.95.
  • 12 months of service at $19.95 (mostly found in Illinois).

Representatives may first offer to “lower your price” by switching you to a lower speed tier.  Refuse that offer and tell them you simply want a lower price.  Customers who have other competitive options (cable) will find AT&T most amenable to offering a lower price.  Those with no other options may find AT&T less willing to negotiate.  In those cases, some of our readers recommend calling back to speak to a different customer service representative.  If you do not have a standard residential phone line along with your DSL service, getting discounts becomes very difficult.

Trying to negotiate takes less than 30 minutes of your time and often brings you more than $200 in savings over the coming year.  That’s worth the effort.

Currently there are 3 comments on this Article:

  1. Harold Young says:

    I plan on calling other providers for service. You people are ridiculous in your service and prices are out of control. Your service is slower than you promised and I am just tired of lies and charges that have NO merit whatsoever.

  2. H says:

    At AT&T, we value your business and strive to provide you with the best possible Internet experience. In the coming months, we will be making some changes to AT&T High Speed Internet service that we want to make you aware of.

    What’s Changing?
    We’re adjusting our pricing for AT&T High Speed Internet service in an effort to better align our pricing structure across our entire service territory.

    Depending on your plan for AT&T High Speed Internet or AT&T High Speed Internet Direct service, monthly rates for Express, Pro, and Elite plans will increase by $2.00 per month. The new monthly rates will be as follows:

    AT&T High Speed Internet Express or Express Direct – $30.00
    AT&T High Speed Internet Pro or Pro Direct – $35.00
    AT&T High Speed Internet Elite or Elite Direct – $40.00

    This change will be automatic and the new monthly rate will be reflected within 2 bill cycles following the date listed in your original notification. There will be no interruption to your Internet service based on this change, and you will continue to enjoy all the same great features you currently do today.

    Great Value and Features!
    With the speed, mobility and overall experience that AT&T High Speed Internet includes, we’re confident our service still offers you the best value around. We know you probably have questions, so please check the Frequently Asked Questions (FAQs) below. If you have any further questions after reading the FAQs, please call us at 866-417-6819. We will be happy to do our best to answer them.

    We sincerely want to thank you for your business and assure you that AT&T is dedicated to making your Internet experience the best it can be.

    Your AT&T High Speed Internet Customer Care Team.

Search This Site:

Contributions:

Recent Comments:

  • James R Curry: No guarantee at all. But, as there's no contract commitment, you can at least cancel if they gut the line-up....
  • Required: Much more expensive than Hulu or Netflix, doesn't let you time-shift (VOD) all the shows/movies,, and doesn't solve the local news/sports problem, rea...
  • JayS: Looks like the era of the CVNO (CableTv Virtual Network Operator) has arrived. MVNO's have been terrific for the Mobile-phone consumer. We now have nu...
  • Gregory Blajian: A quick analysis for my wife and my entertainment situation is below. Getting Starz and MLB Network plus the A&E and Viacom family of channels mig...
  • Elbert Davis: Your last paragraph is exactly why Armstrong Cable cord-cutters cannot have this--200GB a month is all we're allowed to have until we have to pay Arms...
  • ANgela Hill: Did you get anywhere with this? I am about to do the same thing myself. My bill is $170 month, and I cannot do it any longer....
  • Paul A Houle: Frontier is not going to be a competitor. Verizon will sell their copper to Frontier. Frontier can't afford to upgrade their networks but they can a...
  • Limboaz: Trump has named David Higbee and Joshua Wright to his transition team. I guess we can assume they will be involved in anti-trust enforcement since tha...
  • Chad: If you're in NY, and you think you've been charged unfairly by TWC, you should submit a claim with David. It takes 5 minutes and they'll fight for a r...
  • Abraham Long: I have standard internet here in Rochester, NY. The intro price is $34.99 and recently it went up to $44.99 for the second year. All I had to do was m...
  • Lee: Switched to Earthlink internet and PlayStation Vue and couldnt be happier. How did I not figure this out before?!?!?! Its worth a peek....
  • Disgruntled Employee: I work for this company and this is the most spot-on article I've read about what's truly going on in this company. The guys at the top only care abo...

Your Account: