Home » CenturyLink » Currently Reading:

Gone Phishing: Hackers Target CenturyLink With Authentic Looking Customer Portal Website – Customers Beware

Phillip Dampier February 11, 2010 CenturyLink No Comments

CenturyLink customers should exercise caution in responding to e-mail links to CenturyLink’s online account portal.  Hackers have meticulously duplicated the look and feel of the nation’s fourth largest phone company’s online account website with hopes customers will provide personal information that can be used for identity theft or fraudulent financial activity.

Trend Micro’s TrendLabs group warned readers it noticed the well-done phishing fakes popping up on several websites, preparing to collect information from unsuspecting customers.  Most phishing attacks typically start with unsolicited e-mail purporting to be from CenturyLink, with a convenient link included for customers to click.  Only this e-mail will not direct visitors to CenturyLink, instead diverting customers to the impostor websites that look like the real thing.

Customers can protect themselves from these phishing tricks and traps by following this advice:

  1. If receiving e-mail from a company asking you to follow a link to their website, you are safer typing in the company’s website address yourself, ignoring the link.  Links that look authentic in an e-mail can be anything but when you click on them.  If you intend to share personal information or password to log in to a website, it’s better to start your journey there yourself.
  2. If the site you reach shows an unexpected address in the URL window, that is often a warning sign trouble is brewing.  CenturyLink’s account login screen should display either https://secure.centurylink.net/login.php or https://eam.centurylink.com/eam/login.do.  If it shows a series of numbers or a website address other than centurylink.com or centurylink.net, consider ending your visit and starting over at centurylink.com, typed into your browser yourself.  When in doubt, don’t enter your login information.
  3. A padlock should be visible somewhere in your browser at the CenturyLink login screen.  Most place the padlock at the bottom of the browser screen.  No padlock?  Danger.
  4. Any code errors on the page that show up should also be a point of concern along with spelling and grammatical errors.

In general, using up to date antivirus software and applying security patches regularly will offer some advance warning of a suspicious message.  But nothing beats common sense.

The authentic CenturyLink website. Notice the padlock circled on the right.

The fake version phishing for your personal information. Circled on the left is a warning of code errors on the page. On the right, notice the absence of a padlock icon.

Search This Site:

Contributions:

Recent Comments:

  • Milan In Austin: Phillip, what are your thoughts on petitioning Google to consider making an offer on TWC if the merger is blocked?...
  • speeds suck: That's still terrible speeds compared to fiber like Google or Verizon. 15mbps up! Lol my cell phone days speeds are faster than that....
  • MTA Victim #1210213: Great! Now we just need MTA to be abolished and Alaska will have good internet at last!...
  • ppppp: Verizon and Comcast, A match made in hell...
  • dancer: I'm against Verizon reducing their FiOS coverage by getting rid of highest FiOS based areas in Southern California where Verizon sells FiOS, Northern ...
  • Bonnie: I agree...
  • Bonnie: That's probably why the tennants at 1919 east Spruce st. #A Seattle Wa. 98122 are getting the cable service from this company for free. They just have...
  • Phillip Dampier: Zimbabwe is one of the fastest growing African countries with respect to Internet access. Approximately 40 percent (5.2 million) of Zimbabwe's populat...
  • Bernie B: Used the twitter method and was able to secure a reduction of $12.50 a month and got a speed up on internet from 5 up 50 down to 10 up 100 down. I li...
  • Kwame: You do realize that Zimbabwe is a fascist failed state where internet is the least of their concerns? Or, are you blind to the devastating human right...
  • Ex2bot: Approximately what are "high congestion times" for you? I have an iPhone 4, and I'm saving for a 6+. I want to try moderate Netflix usage when I get m...
  • William Caldwell: Thank you all for your work and in the creation of this post! Great information I wish I had a year ago when I cancelled. I have since became a custom...

Your Account: