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Unlimited Wireless Broadband on a Limited Network: A Look At DataJack

Phillip Dampier January 14, 2010 Issues 6 Comments

DataJack's dongle, sold for $99

Imagine truly unlimited 3G wireless broadband for $39.99 a month with no contract, no usage cap, no credit check, and no throttled speeds, all delivered from a small USB dongle that can connect to any netbook, laptop, or home computer.  That’s the premise behind DataJack, a new product from Dallas-based QuamTel, Inc.

“3G provides high speed Internet service at average download speeds of 700kbps to 1.4 Mbps. That’s 2.4 times faster than many DSL connections,” trumpets DataJack’s web page.

Customers can purchase DataJack in a handful of retail stores or purchase directly from the company for $99, which covers the cost of the dongle.  Monthly service fees are deducted from the customer’s credit card, and they can use the service as often as they like, and cancel at any time.  If you use the service for 12 months in a row, you’ll get a free month of service.

Sounds like a deal, right?

Stop the Cap! always appreciates providers who don’t limit customer use of their products, so our initial plan was to inform readers about a possible alternative to the ubiquitous $60 for 5GB wireless broadband plans on offer from the major U.S. providers.  But just because a product sounds good doesn’t mean it actually is good, so we thought taking a closer look would be appropriate, and we were glad we did.  You will be, too.

The promise for unlimited 3G wireless broadband sounds exciting, but unfortunately the promise goes unfulfilled for too many who have tried the service.

DataJack doesn’t own their own wireless network.  They contract with Wyless, which resells access to other companies’ wireless networks.  DataJack launched service relying on T-Mobile’s 3G wireless network, which offers service in many major U.S. cities, but by no means offer comprehensive coverage across the country.  Where 3G access is not available, DataJack falls back on older GPRS or EDGE connectivity, which offers far slower connections.

Earlier this month, DataJack’s website showed a coverage map that mirrored that of T-Mobile, which gave away the identity of who was supplying connectivity to the company.  Potential customers could also enter their zip code on DataJack’s website and learn if coverage was available in their area.  They could also write DataJack customer service, and a representative would send back additional information, including the percentage of customers who had fair, good, or great 3G coverage in that zip code.

Dear Valued Customer,

Thank you for your inquiry. Your coverage details are below:

Zip Code: 370XX
Zip Code Name: LEXXXXXXX
T-Mobile 3G Coverage Available Here.
Great Coverage: 37%
Good Coverage: 64%
Fair Coverage: 72%

This means that 72% of your area will have 3G connection, while 27% of your area will have the strongest signal with the fastest speeds. All 3G service area will connect to a high speed connection however, so you will still be able to upload and download at a high speed. If you have any additional questions, please feel free to either respond to this email or give customer service a call at 1-888-693-4522. We appreciate your interest in our product.

Josh Kessell
DataJack Support

Several customers considering the service discovered a far better indication of what kind of service they could expect to receive could be found on T-Mobile’s own website, where its 3G coverage map could be zoomed in to street level.

Early adopters of new products are often the first to uncover problems, and it turns out there were plenty with DataJack.

A Texas customer's speedtest results when using DataJack

First, despite company claims of “coverage” on the DataJack website, that doesn’t necessarily mean 3G coverage.  Much like the spat between AT&T and Verizon Wireless over the size and scope of their 3G networks, DataJack considers the much slower GPRS and EDGE networks to represent “coverage” even though their marketing materials heavily promote the product as delivering 3G service (and corresponding speeds).  Customers across the country were told by the website, as well as company representatives, that 3G service was available in their respective areas, but customers soon discovered that wasn’t true.

A customer in middle Tennessee on Howard Forums wasn’t impressed.

“Thumbs down for DataJack in Middle Tennessee. I received my device today and only connected to the GPRS network with 44kpbs downloads. I drove in a 45 mile radius, and this never changed,” he writes. “DataJack insisted there was 3G coverage here, in fact stating that 72% of my zip code was covered. Clearly 44kpbs is barely dialup, and not acceptable! The T-Mobile coverage maps tell the true story. If you’re not in a dark maroon/purple coverage area, don’t expect any speeds above GPRS/EDGE.”

Another customer in Paragon, Indiana reports he was told by a company representative 3G service was available in his area, but quickly learned that wasn’t true.

“I got the modem in the mail this morning, hooked it up and it got stuck searching for a network.  I checked the T-Mobile coverage area and it shows no coverage at all in my area,” Danny writes.

In fact, T-Mobile offers no data coverage of any kind in that part of Indiana.  Danny returned DataJack for a refund.

Second, promised speeds don’t come close to actual real-world experience with DataJack.

A customer in Orlando shares his story:

I can understand how this can be unlimited service.  It’s not much better than dial-up so you won’t use a great deal of bandwidth downloading data. The manufacturer boasts upload speeds up to 5.76Mbps and download speeds of up to 7.2Mbps. Maybe that’s true, if you’re sitting under the tower but not in real life.

[After purchasing DataJack] I was ready to scream across the Internet and the blazing speeds they advertise … NOT!  I was able to hit the high 400’s (kbps) for my download and the low 200’s for upload and I was hooked up to EDGE (not 3G), adequate for e-mail as long as there were no attachments. What a disappointment! Results from home were a little better but not impressive.

Bottom line, don’t expect a lot from DataJack.  It does give you the freedom of mobility without signing a contract but you need to decide whether it’s worth the $40 or is it worth another $20 to $30 for more bandwidth and better performance.

Many others report underwhelming speeds when using DataJack, although a few in major urban areas did achieve speeds closer to the 1Mbps level promoted as available by DataJack’s marketing material.

Their website has been undergoing some transformation since we first learned of DataJack from regular Stop the Cap! reader Kirk.  Two weeks ago, the site included a coverage map, which made it simple to identify T-Mobile as the provider of connectivity.  That map is now gone.

Speed test results for the California Delta region

In fact, the entire website has been gone for more than 24 hours now, first displaying a message claiming “overwhelming demand” brought down their server, which seems unlikely.  As of last evening, the site was down completely, generating “page not found” errors.

Whether these problems represent growing pains or marketing promises that don’t match reality remains uncertain at this point.  Relying exclusively on T-Mobile’s limited 3G network seems unwise for a product being marketed nationwide.  It’s unclear why DataJack doesn’t leverage the network agreements Wyless maintains with multiple domestic providers:

  • Cincinnati Bell Wireless
  • Cingular AT&T (east/west/genesis)
  • Sprint Nextel
  • T-Mobile

If Wyless could sell access on Cingular/AT&T’s network to DataJack, it would help fill some of the coverage gaps.  Sprint/Nextel doesn’t provide GSM network service, currently required by DataJack’s dongle.

It may be wise to wait for some of these issues to be worked out before investing $99 in a product that may not provide a reasonable wireless broadband experience in many areas.  Perhaps these early problems can be resolved and improved speeds can be delivered.  The company maintains a 14-day return policy if you want to give DataJack a try in your area.

[flv width=”474″ height=”340″]http://www.phillipdampier.com/video/DataJack Ad CES 1-2010.flv[/flv]

Currently there are 6 comments on this Article:

  1. Greg Glockner says:

    How about Virgin Mobile? No cap, no contract, pay-as-you-go 3G broadband. They are a mobile virtual network operator (MVNO) that uses Sprint’s network. I have no affiliation with them except as a satisfied customer.

    • Bob says:

      VIrgin mobile has the worst deal of all the other Companies. $60 for a month and up to 1GB of bandwidth.

      • Ian L says:

        If you’re going for high volume data then yes, it’s a crappy deal. However for quick web surfing and such (no watching StopTheCap news vids) you can get MBB for $20 per month from Virgin Mobile, something other providers don’t do.

  2. Ian L says:

    I’ve been testing out a virtually identical product (white-labelled service rather than DataJack but otherwise identical) and haven’t been thrilled with what I’ve been seeing either.

    T-Mobile has a decent voice network but right now their 3G service pales in comparison to even AT&T, at least in the areas I’ve tried. i knew to look at T-Mobile’s data coverage map for 3G service but was disappointed even then. I tested the service in five locations and here is what I found:

    Fredericksburg, TX – GPRS only; 3G is dozens of miles away. I knew this ahead of time, but it’s still disappointing to be sitting at about 44 kbps for downloads, the highest speed supported by the GPRS tech. The four other big-name carriers (AT&T, Verizon, Sprint, CricKet) have 3G service in the area.

    San Antonio (TX) International Airport – 3G available but slow. I don’t recall seeing speeds above a megabit down and 300 kbps up. I thought people were kidding when they told me that T-Mobile has not launched HSUPA service, which provides lower latency (by as much as 250ms) and greatly increased upload speeds (2.0 or 5.76 Mbps vs. 384 kbps) than the base UMTS configuration, but apparently many areas are still running on HSDPA only. Sprint beats T-Mobile’s speeds by a fair margin, but more importantly has much lower latency and thus gives you a better connection. AT&T also has lower latency, and can sustain about 1.5 Mbps down and 800 kbps up at that location.

    Denver (CO) International Airport to Arvada Park ‘n’ Ride – 3G available, with the same limitations as in San Antonio (no HSUPA). At the airport connection speeds were similar to what I saw in San Antonio, though to T-Mobile’s credit the service was solid enough for a VoIP call that didn’t sound like a cell phone on one bar. On the way to the Park ‘n’ ride I apparently hit a tower with more than a single T1 going to it; speeds hit 1.5 Mbps on a test or two, though uploads were still not great.

    Golden, CO – I think I’m supposed to have 3G service at my location, but the modem locked onto EDGE, netting me 160 kbps down and 90 kbps up, though with 300+ ms latency the connection felt slower than that.

    Old Chicago’s, Denver, CO – 3G available, similar to DEN and SAT: a megabit or so down, tops, and 300 kbps up.

    So why is DataJack even bothering with the T-Mobile powered service when other providers are available? Easy: T-Mobile is selling discounted unlimited-use 3G service to DataJack’s supplier. Unlimited Sprint service is I believe 30-50% more expensive on the wholesale side, which is why Millenicom (http://millenicom.com) sells that service for $70 per month. Verizon service is not available without a cap. Same with AT&T, unless you want to pay $150 per month for Accel Wireless to give you service.

    It looks like T-Mobile is trying to get as many customers as possible on its 3G network to finance the 3G buildout, but unfortunately the network quality just isn’t there. Yet anyway…hopefully T-Mobile will upgrade all their markets to HSUPA in short order so latency isn’t so gosh-darned awful.

    Last but not least, the Option iCON 452 modem that DataJack (and other T-Mobile 3G resellers) use hasn’t impressed me too much, though unfortunately it’s about the only AWS HSPA card on the open market right now that resellers can get. The card seems to hold a decent signal, but I prefer Sierra’s connection managers on both Windows and OS X. Additionally, Option mobile broadband cards have historically not been very compatible with 3G routers; this one is no exception. You have to buy a special, ridiculously expensive (versus $75 for a CradlePoint CTR350) Option-branded “modem dock” in order to turn the 452’s USB pot into an Ethernet jack, a factor that makes me loath to recommend the service to folks wanting to use DataJack as their main connection, even if they’re okay with the speed-to-price ratio DataJack offers.

    • . says:

      Latency isn’t going to be great on any 3G network, what are you smoking? 400ms is perfectly normal. 3G coverage isn’t widespread, it’s T-Mobile. Not Verizon or Sprint. Most of the network is HSPA, regardless of the speeds given out.

      • Ian L says:

        Wait, what?

        I get 120ms latency to common sites on Sprint, and 100ms on Verizon the last time I used them. AT&T is more variable but I’ve seen sub-100ms there as well.

        Again, T-Mobile needs to shore up their 3G network in many places…they need to add HSUPA and upgrade capacity so it’s not the nation’s crappiest 3G network (they’re vying with AT&T and CricKet for the dubious honor apparently).

        But at least T-Mo is unlimited on DataJack…

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