Home » Mediacom »Video » Currently Reading:

E-Malfunction – Mediacom E-Mail Woes Never Seem to End

Phillip Dampier January 14, 2010 Mediacom, Video No Comments

More than a month after Mediacom promised customers their e-mail glitches were solved, problems continue to plague Mediacom customers in Iowa who continue to discover missing e-mail, inaccessible accounts, and delayed messages.  The problem has worsened to the point it merited coverage on the evening news in Des Moines.

Mediacom’s efforts to switch to an “in-house” e-mail system to improve service have caused repeated problems for Mediacom customers who simply can’t get to their e-mail.  The company blamed the problems on “software upgrades” which bring the system down while updates are installed.  Mediacom claims to try and limit downtime to the early hours of the morning when most customers won’t notice.

But they do.

Consumer Reports just released rankings of cable operators in its February 2010 issue and Mediacom rated near the very bottom — 15th of 16 companies providing TV service, dead last among 23 cable “digital phone” providers, and 24th out of 27 Internet providers, and that was only because the very worst-rated Internet providers deserve a special place in hell for their fraudband satellite service.

Mediacom’s worst ratings?  Their lousy reliability and customer service.

“We recognize that we have to continue to do a better job in customer service, and in the past year we committed significant resources to service improvements,” Phyllis Peters, a Mediacom spokeswoman, told the Des Moines Register.

While those service improvements work their way through the system, Mediacom customers don’t have to wait.  They can obtain a Gmail address in seconds and bypass Mediacom’s e-mail nightmare for good.

WHO-TV in Des Moines, Iowa tells the story of an ALS sufferer who depends on e-mail service contending with Mediacom’s inability to provide it. (3 minutes)

Search This Site:

Contributions:

Recent Comments:

  • NM: Phillip, You may be interested in today's online story in Syracuse.com about what Spectrum's customers in CNY think about the merged company: http://...
  • Jim J: Dial tone is dial tone....
  • Julia: Even in life after TWC, if customer complaints remain the same or if a customer service rep claimed to have fixed a problem, but really didn't, you ca...
  • DPNY: As soon as Spectrum took over, my bill went up (a couple of dollars, but still)! I pay almost $250 a month as it is now for the package! I can think...
  • Yuji Saeki: Affordable Broadband unfortunately means "is it affordable for the Cable Companies?"...
  • ScottIn SoCal: PO WNC, I wish you luck! I've been in the same city residence for over 23 years and have not gotten fiberoptic lines here (Verizon FIOS) and based ...
  • Sara: For those saying that broadband access isn't a necessity the only internet many people where I live have access to is subject to data caps (saletellit...
  • ScottIn SoCal: Wanahart12: I'm connected to my router the same way and it's STILL slow! Not to mention the wireless devices. I was still using my Verizon-issued r...
  • Aardvark: I see this article is a month old but I just stumbled across it looking for information on the stations vacating 600MHz. Two on the list in the New Y...
  • LG: I guess we have to vote democrat right down the line now. Hurts to say it as a republican, but that's what must happen then. The minute my privacy i...
  • LG: Nice. I laughed when I seen the shark. These kids are going to find out quickly, that most of these people who are "past due" are in fact in the mid...
  • John Wall: What part of wisconsin is the 100mb base? Do you know when it became the standard speed?...

Your Account: