Home » Mediacom »Video » Currently Reading:

E-Malfunction – Mediacom E-Mail Woes Never Seem to End

Phillip Dampier January 14, 2010 Mediacom, Video No Comments

More than a month after Mediacom promised customers their e-mail glitches were solved, problems continue to plague Mediacom customers in Iowa who continue to discover missing e-mail, inaccessible accounts, and delayed messages.  The problem has worsened to the point it merited coverage on the evening news in Des Moines.

Mediacom’s efforts to switch to an “in-house” e-mail system to improve service have caused repeated problems for Mediacom customers who simply can’t get to their e-mail.  The company blamed the problems on “software upgrades” which bring the system down while updates are installed.  Mediacom claims to try and limit downtime to the early hours of the morning when most customers won’t notice.

But they do.

Consumer Reports just released rankings of cable operators in its February 2010 issue and Mediacom rated near the very bottom — 15th of 16 companies providing TV service, dead last among 23 cable “digital phone” providers, and 24th out of 27 Internet providers, and that was only because the very worst-rated Internet providers deserve a special place in hell for their fraudband satellite service.

Mediacom’s worst ratings?  Their lousy reliability and customer service.

“We recognize that we have to continue to do a better job in customer service, and in the past year we committed significant resources to service improvements,” Phyllis Peters, a Mediacom spokeswoman, told the Des Moines Register.

While those service improvements work their way through the system, Mediacom customers don’t have to wait.  They can obtain a Gmail address in seconds and bypass Mediacom’s e-mail nightmare for good.

http://www.phillipdampier.com/video/WHO Des Moines More Email Problems For Mediacom Customers 1-13-10.flv

WHO-TV in Des Moines, Iowa tells the story of an ALS sufferer who depends on e-mail service contending with Mediacom’s inability to provide it. (3 minutes)

Search This Site:

Contributions:

Recent Comments:

  • dancer: I'm against Verizon reducing their FiOS coverage by getting rid of highest FiOS based areas in Southern California where Verizon sells FiOS, Northern ...
  • Bonnie: I agree...
  • Bonnie: That's probably why the tennants at 1919 east Spruce st. #A Seattle Wa. 98122 are getting the cable service from this company for free. They just have...
  • Phillip Dampier: Zimbabwe is one of the fastest growing African countries with respect to Internet access. Approximately 40 percent (5.2 million) of Zimbabwe's populat...
  • Bernie B: Used the twitter method and was able to secure a reduction of $12.50 a month and got a speed up on internet from 5 up 50 down to 10 up 100 down. I li...
  • Kwame: You do realize that Zimbabwe is a fascist failed state where internet is the least of their concerns? Or, are you blind to the devastating human right...
  • Ex2bot: Approximately what are "high congestion times" for you? I have an iPhone 4, and I'm saving for a 6+. I want to try moderate Netflix usage when I get m...
  • William Caldwell: Thank you all for your work and in the creation of this post! Great information I wish I had a year ago when I cancelled. I have since became a custom...
  • vasto: If you search exede reviews, they are all negative. Here's one: I had internet service with Excede Wild Blue through DirecTV, as a bundle. The inte...
  • MarkLex: Interesting - In Lexington-Fayette (KY) I'm in a copper neighborhood but fiber reaches a certain point. My DSL is bonded 24/2, yet I mostly get 26.6 o...
  • DMozi: Hi all - there are several comments in this stream in which folks state that Frontier is their only option for internet. If you have a roof or ground ...
  • AC: Claims 50K homes then only delivers to 5K. They'll say "we delivered on our promise." and nobody says otherwise so the company rinse and repeats unti...

Your Account: