Home » Mediacom »Video » Currently Reading:

E-Malfunction – Mediacom E-Mail Woes Never Seem to End

Phillip Dampier January 14, 2010 Mediacom, Video No Comments

More than a month after Mediacom promised customers their e-mail glitches were solved, problems continue to plague Mediacom customers in Iowa who continue to discover missing e-mail, inaccessible accounts, and delayed messages.  The problem has worsened to the point it merited coverage on the evening news in Des Moines.

Mediacom’s efforts to switch to an “in-house” e-mail system to improve service have caused repeated problems for Mediacom customers who simply can’t get to their e-mail.  The company blamed the problems on “software upgrades” which bring the system down while updates are installed.  Mediacom claims to try and limit downtime to the early hours of the morning when most customers won’t notice.

But they do.

Consumer Reports just released rankings of cable operators in its February 2010 issue and Mediacom rated near the very bottom — 15th of 16 companies providing TV service, dead last among 23 cable “digital phone” providers, and 24th out of 27 Internet providers, and that was only because the very worst-rated Internet providers deserve a special place in hell for their fraudband satellite service.

Mediacom’s worst ratings?  Their lousy reliability and customer service.

“We recognize that we have to continue to do a better job in customer service, and in the past year we committed significant resources to service improvements,” Phyllis Peters, a Mediacom spokeswoman, told the Des Moines Register.

While those service improvements work their way through the system, Mediacom customers don’t have to wait.  They can obtain a Gmail address in seconds and bypass Mediacom’s e-mail nightmare for good.

http://www.phillipdampier.com/video/WHO Des Moines More Email Problems For Mediacom Customers 1-13-10.flv

WHO-TV in Des Moines, Iowa tells the story of an ALS sufferer who depends on e-mail service contending with Mediacom’s inability to provide it. (3 minutes)

Search This Site:

Contributions:

Recent Comments:

  • Unklebuck: Seems alot of ISP's are raising the speeds lately, yet Time Warner here in northeast Ohio is dragging their feet. The faster speeds are available he...
  • Not a dummie: If you do some research you can purchase your own WiFi repeater system for under $50 on Amazon and not have to pay any monthly fee http://www.amazo...
  • Nick: TWC increased their overprovisioning once again. They increased it from 15% to 25%. So 30/5 tier which had been running at 34.5/5.75 is now 37.5...
  • Phillip Dampier: Thanks for the suggestion. I will begin doing some research and see what I can find out and post an article with findings....
  • txpatriot: When you have a soda straw (Windstream) competing against a firehose (TWC), the conclusion is pre-ordained....
  • Sora87: I don't know what's worse for Taxes. Chicago or New York. The Least they could do is put the funds from the Tax to pay for a Fiber to the Home broadba...
  • Amilayah: Totally depends on your devices and needs. Older devices need b/g/n network compatibility. Newer ones are best on 5ghz a/c bandwidths. (A/c should be ...
  • Amilayah: Hey dummie! Because what ppl are referring to is an ADD ON service we PAY FOR so that they will be responsible for worry free wifi. Which is what I to...
  • Amilayah: That's false. Wifi scanners/ structural or frequency interference checks / speed tests etc proved that 1. The "echo" that was $65 more than they said ...
  • Greg Noblin: My family has an iMac, I use a 5K iMac for my business, we have two girls, 4 iPhones, 2 iPod touches, and 4 iPads and an Apple TV. Today is July 4,...
  • BobInIllinois: Never underestimate the ability of Chicago politicians to keep finding more things to tax, while continuing to increase tax rates on all of the exist...
  • Matt: In Hawaii, meaning there is no real competition. Had the (15/1) plan, and the Standard HD TV all after taxes $142. They were also charging me for the...

Your Account: