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No More Online Video for You, Unless You’re a Cable Subscriber…

Phillip Dampier May 1, 2009 Comcast/Xfinity 15 Comments

We knew it was always come down to the question of what to do about online video.  Although the overwhelming majority of broadband customers still take some sort of video package (or simply don’t care enough about television to get one in the first place), there is a small, but growing number of people who are dispensing with video packages from cable and relying entirely on broadband video services to watch network and cable programming.

Hulu and Joost, along with limited fare from the major American networks, as well as video offerings from the CBC and BBC exclusive to residents of those countries, create the potential for a major problem for cable operators — what happens if people stop buying video packages.

Comedy Central's Video Streaming - Will it be available to non-cable subscribers for long?

Comedy Central's Video Streaming - Will it be available to non-cable subscribers for long?

Comcast and Time Warner, the nation’s largest cable operators, have plans to put a stop to the erosion in video subscribers before it gets serious — by seeing to it that they don’t get to watch free online video any longer.

Comcast’s On Demand Online and Time Warner’s TV Everywhere services are either in operation or will begin trials later this year.  Both seek arrangements with cable programmers (coincidentally many of which they also have an ownership interest in) to create a new authentication system to block non-video subscribers from accessing video content aired on those channels.  Cable subscribers who do take a video package will get in for free.

The video programming would still exist on various cable network websites.  Comedy Central would still have clips on comedycentral.com and CNN would still have their news clips at cnn.com.  But under the cable operators’ proposals, those clips would no longer be available to individuals who cannot prove they have a video subscription.

Currently, some 90% of Time Warner’s broadband customers also take a video package, and Time Warner can easily authenticate those subscribers with a type of “authorization key” which an online video player would seek for permission to play the programming.  Time Warner is also contemplating whether live streams of cable channels would also be a good idea.  Currently, cable operators routinely insist on prohibiting live streaming of the cable networks they carry.

Of course, the problem will come down to those who subscribe via satellite dish services or a smaller cable operator or telephone company video package.  Does this enforcement only occur on Time Warner and Comcast’s own broadband networks, or would it be widespread?

Multichannel News covered the Time Warner TV Everywhere trial:

Time Warner Cable is working with two major programming partners on its “TV Everywhere” initiative to make sure the Internet-video service is easy to use and scalable, said Peter Stern, the operator’s executive vice president and chief strategy officer.

Stern, speaking on a panel here at the Cable Show ’09, said the MSO is already working closely with two programmers — Turner Broadcasting System and another he did not identify — that will involve authenticating consumers “in a very straightforward way so they can get access to content.”

“To be honest, we’re still working it out in terms of the user experience,” Stern said.

The concept, which is being Comcast and Cox Communications, is to reinforce the cable TV subscription model, by providing that programming to paying customers over their Internet devices.

Stern pointed out that 90% of Time Warner Cable’s broadband customers are already paying for multichannel video.

“Those people are already entitled to watch this programming,” he said. “The big risk we have is, if we don’t offer this programming to them the way they want it, they’ll turn to piracy.”

Alternatively, if that programming is provided to them for free over the Internet, the risk is they’ll cancel their subscription service – with such “cord cutters” obtaining their media online.

Some basic principles Time Warner Cable is following in developing TV Everywhere are that consumers should “have choice in terms of the sites they can have access on,” he said. “That will be dictated by programmers, not the cable operators.”

Stern continued, “Not to say we’ll not have content on the [Time Warner Cable] RoadRunner site, but we’d be kidding ourselves if we thought we were the only site consumers should be able to access.”

Cable operators have always been concerned about “leakage” of valued cable programming to online streaming or piracy.  Cable programming currently charge subscription fees to cable operators for carriage on those systems.  Some, like C-SPAN or Current, amount to pennies per month per subscriber.  But others, particularly for sports programming, Fox News, basic movie channels, and other high-rated channels command enormous fees amounting to several dollars a subscriber per month each, whether the subscriber wants to watch the programming or not.  These costs are continually increasing.  Fox News, for example, leveraged very strong price increases for its news channel, as well as forcing a number of cable systems to pick up the low rated Fox Business Channel to receive discounts.  Viacom also routinely demands cable operators take additional networks they may not want to carry in return for discounts on the networks those operators do want.

It all gets passed on to cable subscribers in the form of rate increases every year.  With the increasing number of channels on a cable lineup, when a bunch demand rate increases, rates can spike significantly from year to year.  Nearly all have carriage contracts that forbid the cable operator from selling their network(s) on an a-la-carte basis.

With cable video pricing increasing, many subscribers downgrade their subscriptions to save money.  If a cable programming is giving away their content online, that creates a greater incentive for viewers to stop paying for video packages, and rely on their Internet connections instead.

Earlier this week, Time Warner CEO Glenn Britt reiterated that although the erosion of video subscribers isn’t a problem today, it could easily become one tomorrow.  He cautioned programmers who give their shows away for free online that a day of reckoning may be coming, when a cable operator is no longer willing to pay for networks that give everything away online.

Rupert Murdoch, chairman of News Corporation, which owns Fox News, supports the concept, according to Multichannel News:

News Corp. chairman Rupert Murdoch said that cable networks have to find a way to monetize the Web, before consumers begin to expect to get their content for free.

“The fact is with free content, people are used to it being free on the Internet,” Murdoch said. “Nobody is making any real money from the Web except search. We have to monetize it.”

The other controversy involves cable operators trying to limit video viewing by imposing usage caps or tiered pricing on consumers, limiting the amount of video they can consume online.  At the lower end of the caps proposed by Time Warner, viewing Hulu or Joost programming would be akin to “pay per view,” with fees of 50 cents or more per show in broadband costs, once one’s usage allowance expires.

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techzen
techzen
14 years ago

it really is ridiculous. A few companies are being allowed to ruin the entire internet for thousands of companies who seek to do online business and millions and millions of people. As for those caps, one steam game or game demo would make you over the limit if you purchased the pos 5gb/month deal. Even 40gb is a joke. My typical day is d/l whatever new game demos are out, for PC and on xbox live, play some games, get a movie on netflix, two if I’m really bored. Not to mention the fact I am working on my RHCE… Read more »

Sunflower
Sunflower
14 years ago

So, are these companies TRYING to get people to pirate these shows/movies?! This will just push people further away and look for other ways to get their entertainment. The companies may THINK they’re smart, but the public is always smarter 😉

Michael Chaney
14 years ago

Here’s the Garden of Eden as I see it. I hope a day comes when Verizon, AT&T, Time Warner, et. al. exist merely as a dumb-pipe data connection giving me “X”Gbps, enough that I can upload and download whatever I want while simultaneously video conferencing on VoIP and watching a streaming 4K picture on my Super HD TV. And I have no problem paying a subscription fee to HBO.com or ComedyCentral.com for access to their shows. In fact, I bet those guys could make more money off directly selling subscription services to customers rather than from TWC…..just cut out the… Read more »

Sunflower
Sunflower
14 years ago
Reply to  Michael Chaney

That would be fine by me, too. At that point, I think I could talk hubby into getting rid of cable altogether, then only subscribe to the websites we want to watch stuff (He has to have his sports networks, tho…*sigh*)

Dan
Dan
14 years ago

Sometimes this site just gets me so angry. I keep expecting to come here and get some good news; maybe find out Time Warner has realized the error of their ways or that there has been some development that makes actual sense and really helps the cause. But these jerkoffs just don’t get it. They just keep thinking up douchebag scheme after douchebag scheme. From now on, I fully support piracy. I wouldn’t know the first thing about starting it and using it to take money out of the pockets of Time Warner, but if I did I would be… Read more »

Larry
Larry
14 years ago

This is why TW cable and TW Road Runner, and these other companies that offer both TV and internet service should be two totally separate companies.

Are they going to explain to us how this is going to work with caps?

So they want to charge us to watch videos/shows over the internet and then charge us $150 to have enough bandwidth to do so?

Uncle Ken
Uncle Ken
14 years ago

Larry you say Tw should be broken up between the net and video but in the end they will still have the same owners that will protect each others interests. They will still play the same games. I have never seen a few people marching around with signs on sticks or even a million man march do any good to easy to ignore IE. What you are seeing now. There is only one hope the government. Until they all come onboard it is a lost cause because they are the only ones that can force the issue. Rep massa pulled… Read more »

Dan
Dan
14 years ago
Reply to  Uncle Ken

You’re so right, Ken. Seems like we’re fighting a losing battle. I’m trying hard to believe in my government, and I suppose I’ll need to be patient, but it does seem like they stepped up to have their picture taken during the initial publicity opportunity. I wish there was a better way to hold these guys accountable for what they’re doing, but the apathy of the average citizen seems to be our greatest enemy. Something on a larger scale needs to change… I think there’s some kind of anti-lobbying legislation out there. That should probably get everyone’s full support, seems… Read more »

Rick
Rick
14 years ago

No matter how you slice it or dice it, in the end it is all about and only about the money. The only real voice we have is in our wallets. I’d love to see an Anti-Cap pledge drive with a thermometer graphic showing how much real revenue TWC would lose if they were stupid enough to impose a cap. I’d be willing to pledge to cancel my $125/mo. in TWC services the moment they imposed a cap. A long list of names and dollars….that would send a strong message and also function as a fabulous new business lead sheet… Read more »

Dan
Dan
14 years ago
Reply to  Rick

I’m wondering if they consider people like me who only have RoadRunner and refuse to use them for anything else as acceptable casualties. They know that there are a certain number of folks that already hate them and I bet they’re really not too worried about them.

Uncle Ken
Uncle Ken
14 years ago

Dan I think they call it collateral damage. They don’t even care about the people that work for them. Call center India, Tech support India. I think they would outsource the guys on the poles if they could find a way to get outsourced people in and out of here quicker. If anybody wonders why they cant find a job or is being paid less getting less content for more money there is your answer.

Corrine
14 years ago

As reported here in Time Warner Cable Reports Healthy Growth in Broadband in 1st Quarter 2009: “High-speed data revenues increased 11% ($107 million) to $1.1 billion, as a result of continued residential high-speed data subscriber growth and increased average revenue per commercial subscriber.” Keep in mind that this occurred in an economic climate where people have lost 30-75% or more of their 401K retirement plans, there are increased layoffs, forced “furloughs” (time off without pay), reduced salaries, etc. Can TWC explain then why MoviePlex (MPLEX, Channel 55, in the Rochester area), the only non-premium commercial-free movie channel is displaying a… Read more »

Uncle Ken
Uncle Ken
14 years ago
Reply to  Corrine

Thanks Corrine for the link. Im sort of stuck in the middle. Two people in the house. One uses TV me Im just into the net. Simple connections tap. I have a TV tuner card in the pc but I only get to see the free crap. I guess if I wanted to I could get a TW box but im not paying for that. There is not that much worth watching. Back in the old days you could get a box where you could watch anything but there were many times where they offered anything I wanted to watch.… Read more »

OMAC
OMAC
14 years ago

I signed my girlfriend up for Netflix a few months ago. Shortly after that every time we stream a show the connection resets itself during the show. Usually it’s within five minutes or so but sometimes it can be halfway through the show. I suspect some throttling on the part of Time-Warner. Instead of blocking the video they throttle it to reduce the quality…has anyone else noticed this?

Duffin
Duffin
14 years ago
Reply to  OMAC

Yes, I’ve had this exact same thing happen to me. Near the beginning, I’ll get an error saying something like “Your internet connection has slowed, re-loading with lower quality” or something to that effect.

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