Frontier's Facts - Frontier's new website to counter Comcast's claims about FiOS. (click to enlarge)

Frontier Communications has fired back at Comcast after the Fort Wayne, Indiana cable company erected billboards telling residents Frontier was pulling the plug on its acquired FiOS fiber optic network.

On Wednesday, Frontier purchased a full-page ad in The Journal Gazette headlined, “Comcast Doesn’t Let the Facts Get in the Way of a Good Story! Here’s the Truth: Frontier Isn’t Pulling the Plug on Anything.”  It also launched a new website — Frontier Facts — telling customers it is not “pulling the plug” on any of its services.

Roscoe Spencer, Frontier’s local general manager, tells customers:

Recently, one of our competitors put up billboards, placed inserts in the newspapers and sent mailings to customers indicating we had pulled the plug on FiOS. This statement is simply not true, and we have taken legal action to insist that these false claims be stopped immediately.

Spencer

The spat began when Comcast began trying to recruit disaffected Frontier TV customers who found a massive rate increase notice in bills sent earlier this year.  Frontier blamed the rate increase on the loss of volume discounts former owner Verizon obtained for its FiOS TV service for television programming.  Frontier has sought to negotiate with programmers directly instead of working through a cooperative buying group, so the prices it pays for popular cable networks are much higher than what Comcast pays for a comparable video package.

Frontier watchers suggest the company is well aware its new video pricing is uncompetitive and customers will take their business elsewhere.  Frontier quickly began marketing DirecTV, a satellite provider, as a suitable replacement for those unhappy with the rate increase.  But Comcast also saw an opportunity to pick up new customers at the phone company’s expense, including through the use of billboards Frontier claims are misleading.

Frontier stresses its FiOS platform will continue to provide telephone, television, and broadband service, despite what Comcast’s billboards might suggest.

Despite the involvement of attorneys, Comcast has continued to thumb its nose at Frontier’s legal department.  Frontier spokesman Matt Kelley told the Journal Gazette Comcast was supposed to remove the billboards by Monday of this week, but they remain in place.

The cable company calls it a case of old fashioned competition.

Stop the Cap! reader Kevin calls Frontier’s marketing to get customers to drop FiOS TV for DirecTV a real blast from the past.

“It remains difficult for Frontier to sell people on its advanced fiber network when it is heavily marketing customers to get off of it and switch to DirecTV, a service that looked ultra-modern in the 1990s but today is just a rain-faded, pixellated nuisance,” Kevin says.  “Frontier blew it, Comcast took advantage of their strategic blunders, and now the whining has begun.”

Kevin is a former Verizon FiOS customer who was switched to Frontier when Verizon exited Fort Wayne.

“Verizon knew what they were doing, but eventually decided a few small cities in Indiana were not worth their time or interest, so they sold us off to Frontier, who ended up with a fiber network they’ve shown little interest in running except as an adopted curiosity,” Kevin adds.  “When we got notice of the rate increase, we canceled the TV service and now watch over the air television for free, supplemented with Netflix and Hulu.”

Kevin says Frontier ultimately did him a favor, discovering he was fine without a pay television package.

“Outside of breaking news and sports, you can get most everything else online.  Why pay more?”

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Engadget Broadband in Europe.flv[/flv]

Rick Karr at Engadget delivers a sweeping indictment of America’s broadband duopoly in a special video presentation that explores Europe’s leapfrog advancements in broadband penetration, speed, and pricing.  It’s all made possible by technology policy.  In Europe, open access is guaranteed.  In the United States, telecommunications companies won the right to keep competitors off their networks.  The result is a staggering decline in America’s broadband ranking, now below Portugal and Italy.  So what happened to let Europe spring ahead of the United States?  Government regulation.

The game-changer in the United Kingdom and the Netherlands has been government regulators who have forced more competition in the market for broadband.

The market in the UK used to be much like ours here in the U.S.: British homes had two options for broadband service: the incumbent telephone company British Telecom (BT), or a cable provider. Prices were high, service was slow, and, as I mentioned above, Britain was falling behind its European neighbors in international rankings of broadband service.

The solution, the British government decided, was more competition: If consumers had more options when it came to broadband service, regulators reasoned, prices would fall and speeds would increase. A duopoly of telephone and cable service wasn’t enough. “You need to find the third lever,” says Peter Black, who was the UK government’s top broadband regulator from 2004 to 2008.

Starting around 2000, the government required BT to allow other broadband providers to use its lines to deliver service. That’s known as “local loop unbundling” — other providers could lease the loops of copper that runs from the telephone company office to homes and back and set up their own servers and routers in BT facilities.

Today, the UK’s broadband marketplace resembles America during dial-up Internet days, when customers could choose from a dozen or more providers and get substantial discounts or service tailored towards specific needs.  Today, that choice isn’t available from cable and phone companies.  There’s typically just one of each, and your practical choices usually end there. Thanks to Stop the Cap! reader Corey for sharing the story with us.

The video lasts 16 minutes.

Videotron has opened a new window of opportunity for wireless users looking for higher usage smartphone data allowances with the introduction of a 6GB for $30 plan the company says is available for a limited time only.

Canadian wireless customers are well used to 6GB data plans — they show up periodically from Bell, Rogers, and Telus, usually coinciding with the launch of another new version of Apple’s iPhone, but Videotron seeks to heat up the competition this summer with a new offer.

Videotron, a popular wireless carrier in Quebec, may be able to inspire counteroffers from other carriers re-launching similarly priced promotions in the days ahead.

Compared to pricing in the United States, this is a reasonably good deal.  AT&T charges $25 for just 2GB per month and Verizon will seek $30 for the same allowance early next month.

San Francisco city officials last night remained in a stalemate with AT&T over the installation of hundreds of utility boxes to aid the company’s U-verse fiber to the neighborhood system.

Since 2008, AT&T has sought to install the metal cabinets — dubbed “lawn refrigerators” by critics — that would house links with AT&T’s fiber network and copper wire connections leading to individual homes.  The plan has been in limbo since the threat of lawsuits and controversy over whether the boxes could reduce the visual appeal of neighborhoods and harm property values.

AT&T’s latest plan, now also on hold, seeks to allow the company to install 726 4-foot-tall cabinets around the city.  That’s completely unacceptable to groups like San Francisco Beautiful, which say the cabinets block public sidewalks and attract graffiti, eventually leading to urban blight.  The group wants AT&T to install the boxes on private property or underground.

[flv width=”600″ height=”358″]http://www.phillipdampier.com/video/KGO San Francisco Showdown Over ATT Boxes 6-23-11.flv[/flv]

KGO-TV in San Francisco covers the fracas over AT&T’s “lawn refrigerators” — cabinets designed to support its U-verse fiber to the neighborhood service.  (2 minutes)

Surprise! A Greensboro, N.C. couple woke up to find AT&T installing these boxes in their front yard. (Courtesy: WFMY-TV)

With the matter generating intense media scrutiny, local politicians have become cautious and a Board of Supervisors vote on the matter has been repeatedly postponed.

AT&T’s U-verse cabinets have been controversial in many areas where they suddenly appear in public rights-of-way, often in front yards.

In Greensboro, N.C., Doris and Dave Robinson learned this the hard way when a tractor, backhoe, and truck appeared in their front yard one morning to install a six foot high metal cabinet with an ominous warning painted on the front telling passersby – “WARNING – AT&T Underground Cable.”

Doris Robinson called and wrote AT&T to no avail, and took their story to a Greensboro television station to warn the neighbors.

“It’s just hard to believe that anyone can come onto our property, put something on the property we disapprove of and leave it on our property,” Dave Robinson told WFMY News. “It’s just not right.”

Doris added, “It struck me as being just terrible to be digging in your front yard and they hadn’t said a word to us.”

In the case of North Carolina, it turns out they don’t have to.  The North Carolina legislature passed laws at the behest of AT&T giving them near carte blanche access to easements established for utilities.  In the past, these have been used for buried and overhead wiring.  Today, they are increasingly used to place enormous metal cabinets, sometimes on the ground, other times attached to a utility pole.  Many have fans that can be heard several yards away.

In California, it will take an affirmative vote by local government officials before AT&T can install similar equipment in San Francisco.

[flv width=”480″ height=”340″]http://www.phillipdampier.com/video/WFMY Greensboro ATT U-Verse Service Means Giant Boxes On Homeowners Front Lawn 6-29-11.flv[/flv]

WFMY-TV in Greensboro shares the story of Doris and Dave Robinson who awoke one morning to find AT&T installing boxes nearly six feet tall on their front lawn.  (5 minutes)

Tuesday’s rush hour in South Florida featured a lot fewer commuters talking on their AT&T cell phones while driving.  The reason?  They couldn’t.

A massive AT&T service outage extending from Broward County to the Florida Keys caused wireless chaos for some customers yesterday, many showing up at AT&T stores looking for answers why they could not make or receive calls or launch 3G data sessions with the carrier.

The outage, which began shortly after 6pm, reportedly blocked cell phone calls and data sessions, and was eventually traced to a switch outage in Broward County.  Customers who rely on their AT&T cell phones were annoyed at the loss of service, particularly emergency responders and medical personnel who found their phones useless until around 10pm, when service was eventually restored.

AT&T customers told reporters they were also irritated by the lack of information from the company about the outage; some were even told there were no service problems in the area when they called AT&T for information.

When AT&T realized there was a problem, the company released a statement.

“AT&T technicians quickly worked to resolve the issue, and service is now running normally,” said AT&T spokesperson Kelly Starling. “We apologize for any inconvenience to our customers.”

[flv]http://www.phillipdampier.com/video/WFOR Miami ATT Restores 3G Cell Service After 3 Hour Outage 6-28-11.mp4[/flv]

WBFS/WFOR-TV in Miami took a deeper look into yesterday’s massive cell phone failure for AT&T customers.  (3 minutes)