Verizon Wireless Claims Coverage in More Countries Than Exist On Earth

Phillip Dampier April 18, 2010 Consumer News, Verizon 5 Comments

“The world is calling. Answer it. With Verizon Wireless, you can call and text in more than 220 countries.”

Verizon Wireless has taken some liberties in its latest advertising, claiming to provide service to “more than 220 countries” worldwide.

That’s an amazing feat, considering there are fewer than 200 recognized nations on Earth.

In fact, although recognized authorities peg the number of nations somewhat differently — the United Nations recognizes 192, National Geographic 193, and the World Atlas 195 — nobody comes close to Verizon Wireless.

The company told Consumerist, who made inquiries, that it counts special administrative regions, dependent territories, and other special zones as individual countries.

Norfolk Island, part of the Commonwealth of Australia, enjoys full sovereignty as an independent nation in the eyes of Verizon.

So do the Falkland Islands (or Las Islas Malvinas if you prefer), a fact sure to upset Great Britain which fought a war over the matter in the early 1980s.

Even the Åland Islands, a Swedish-speaking territory of Finland, ends up on the list. The neutral Åland Islands were considered the Switzerland of the Baltic Sea during World War 2, where merchant ships delivered goods for both the Axis powers and the Allies.  These days, both Germans and the English can text one another with Verizon Wireless.

At this rate, Verizon could claim South Bass Island, one of several Lake Erie Islands, as an independent nation, too.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/WTTG Washington Verizon Ad Makes Confusing Claim 4-16-10.flv[/flv]

WTTG-TV in Washington explores Verizon’s confusing claim that it delivers service in more countries than exist on planet Earth.  (1 minute)

Our Cable Bill Is Like a Car Payment — Continuing the Discussion on Cord-Cutting Cable TV

Phillip Dampier April 18, 2010 Online Video, Video 5 Comments

The implications of cable-TV cord cutting continue to be discussed on several newscasts airing around the country, prompted by an Arbitron study showing Americans are more willing to give up their televisions than forgo the Internet.

In Providence, Rhode Island WNAC-TV spent five minutes pondering life without cable, noticing younger people are increasingly not even bothering to sign up, preferring the convenience… and price of watching everything online for free.

WNAC-TV’s The Buzz suspects the days of “free” might be numbered, however.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/WNAC Providence Cut the cable cord 4-15-10.flv[/flv]

Make no mistake: The big cable, satellite, and telco carriers are still sitting pretty with more than 100 million TV subscribers. Nevertheless, a new report claims that more and more viewers are “cutting the cord” in favor of watching their favorite shows via over-the-air antennas (remember those?), Netflix, or the Web. (5 minutes)

Comcast Creating New Cable Network to Parrot Its Corporate Agenda, Elect Friends, and Make You Pay for It

Rightnetwork's logo, which is actually kind of creepy, would be more true to itself if that "R" was replaced with a "C" for Comcast -- its true progenitor.

When your corporate message has to pass through a media filter, your talking points can get lost along the way.  Comcast has decided to cut out the middleman by launching a new right-wing, pro-corporate cable network that seeks to co-opt the tea party movement for its own agenda.

Rightnetwork, launching this summer, seeks to reach “Americans who are looking for content that reflects and reinforces their perspective and worldview,” according to its promotional material.  Featured prominently in the network’s promotional materials are tea party events and those that promote a pro-corporate agenda.  The network’s on-air talent is embedded in the national tea party tour that has been making its way across the country, which gives you a sense of where the network’s early emphasis will lie.

Comcast sheds any pretense of staying above the political fray and jumps in with both feet to deliver its business agenda to viewers.

“The lineup focuses on entertainment with Pro-America, Pro-Business, Pro-Military sensibilities — compelling content that inspires action, invites a response, and influences the national conversation,” says the network’s promotional “lookbook.”

“We’re creating a welcome place for millions and millions of Americans who’ve been looking for an entertainment network and media channel that reflects their point-of-view. Rightnetwork will be the perfect platform to entertain, inform and connect with the American majority about what’s right in the world,” says Ed Snider, chairman of Comcast-Spectacor.

Reviewing promotional clips for the network’s planned shows, something else is readily apparent — wedding a corporate agenda with a political movement in hopes of currying favor with those that might return the favor one day.

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One of the network’s most prominent planned shows is “Running,” which is little more than a political infomercial for Republican/tea party candidates.  One of the first targets Comcast-Spectacor has in mind is Rep. Henry Waxman (D-California).  Waxman is characterized as “infesting” his Congressional seat in the program.

Waxman, coincidentally, is also a big political foe of Comcast, favoring Net Neutrality and deeply concerned about media concentration issues, something the proposed Comcast-NBC merger would exacerbate.  Rightnetwork has effectively provided millions of dollars in free publicity to Ari David, Waxman’s opponent.  Should David win the seat, he will have Comcast to thank for helping make it possible.

Running‘s featured candidates:

  • Ari David, Republican running against Henry Waxman who writes: “Capitalism is under attack from the progressive left.”
  • Chris Simcox, Republican who ran against John McCain in the primary, who he called: “a sinister element, a progressive socialist masquerading as the leader and conscience of the Reagan Republican Party.”  Wants to promote free enterprise in a “post-McCain era.”
  • Clint Didier, a Republican running against Sen. Patty Murray in Washington.  He uses his Rightnetwork coverage as a campaign ad on his website.
  • Donna Campbell, a Republican running for a Texas congressional seat on the platform of deregulating business.
  • Republican Jim Gibbons, a vice president of Wells-Fargo Bank who is running for Congress in Iowa on a platform of deregulating business, even after the already-deregulated banking industry caused the Great Recession.
  • Republican John Dennis, running against Nancy Pelosi in California, who showcased an anti-Net Neutrality ruling on his Facebook page with a fan base whose views were best summed up by one writer: “If a private internet service provider wants to restrict certain types of content or opinions moving across their wires, then that should be their prerogative.”  That shrugging off of censorship is ironic coming from a supporter of the “pro-Liberty Republican” candidate.

Anyone think there is a “yes” vote for Net Neutrality or oversight of the cable industry and big media mergers among this crowd?

This isn’t Comcast’s first effort to curry favor with conservatives, who seem most likely to support the cable company’s political agenda.  Last September, Comcast and AT&T sponsored a U.S. Chamber of Commerce forum keynoted by Fox News personality Glenn Beck.  The U.S. Chamber of Commerce, itself implicated in notorious astroturfing efforts, is a strong opponent of Net Neutrality and broadband oversight.

The worst part is saved for last.  Who pays for this pro-corporate hackery?  You do, as part of your monthly cable bill, whether you want the corporate point of view on your basic cable lineup or not.

That’s just one more reason why the Comcast-NBC merger is such a bad idea.  It places enormous resources at the disposal of a company that has no qualms about using them to advance its own political agenda at your expense.

Senator Rockefeller Lights Fire Under FCC Chairman to Protect the Internet for Consumers

Phillip Dampier April 15, 2010 Net Neutrality, Public Policy & Gov't, Video 3 Comments

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Rockefeller Urges Genachowski to Regain Broadband Authority 4-14-10.flv[/flv]

At the Senate Commerce hearing on April 14, Sen. John Rockefeller (D-WV) told FCC Chairman Julius Genachowski that the agencies authority to protect an open Internet and connect more people to broadband is at risk because of the Comcast case.  Rockefeller pledged to support the chairman in reestablishing the agency’s authority to stop the Internet from falling under the control of companies like AT&T, Comcast and Verizon.  (3 minutes)

Frontier’s Misleading Policies, Plans to Overcharge Consumers Draw National Criticism – Frontier FiOS Not Exempted

Phillip Dampier April 15, 2010 Data Caps, Editorial & Site News, Frontier, Verizon 6 Comments

Plans by Frontier Communications to clamp down on “excessive usage” of their DSL service and overcharge customers who exceed 100GB of usage per month brought a strong negative reaction from a consumer group, who called Frontier’s limits “divorced from the underlying economics.”

Sources also tell Stop the Cap! the company is actively working on changing language in their Acceptable Use Policy that, as of this morning, is still misleading customers in Minnesota about their service.

A Frontier spokesperson also told an Oregon newspaper Frontier’s acquired FiOS service areas are not guaranteed cap-free service — the company may implement some restrictions there as well.

But first, Frontier Communications’ Acceptable Use Policy no longer matches reality for customers in Mound, Minnesota who are getting notified that their service is at risk of being shut off if they don’t agree to new, dramatically-higher priced service plans.  But such e-mails run contrary to several sections in the company’s own published policies:

Frontier’s Residential Acceptable Use Policy (Last Update: December 23, 2008) (PDF Archived 4/15)

The Company has made no decision about potential charges for monthly usage in excess of 5GB.

Frontier’s Supplementary “5GB” Addendum to their Acceptable Use Policy (PDF Archived 4/15)

Frontier has not implemented tiered usage plans and will continue to evaluate if and when they would be necessary. If and when Frontier implements a tiered usage plan pricing and usage information will be communicated to all High-Speed customers.

Does Frontier plan to limit my use of the Internet?
Frontier is providing (NOT LIMITING) all customers with a minimum of 5GB of usage on a monthly basis. The Company has made no decision at this time to charge for additional usage but wants to start to educate customers about their usage.

If I hit 5GB will my service be interrupted?
No. Your service will not be interrupted at 5Gb. You will continue to use our High Speed Internet service without disruption.

How will I know how many Gigabytes I am using?
Sometime in the future, Frontier will provide to all customers visibility as to what your usage is on a daily, weekly and monthly basis. We will also provide a the ability to estimate bandwidth usage for different types of activities – like streaming video downloads or file sharing. These tools will give our customers the ability to make informed decisions about broadband usage consumption.

Tell that to the customers in Mound who have 14 or fewer days and counting to either pay extortionist broadband pricing, curtail their usage, or go elsewhere for service (if they can).

It’s no surprise some customers in Mound are outraged when receiving the company’s e-mailed notification about paying higher prices for usage because it runs completely contrary to the published policies of Frontier’s broadband service.

That’s just one more mistake in a series of mistakes Frontier has made in marketing its broadband service, especially in areas where consumers can take their business elsewhere and not have to worry about exceeding Frontier’s minuscule usage allowance.

Wendy Davis at MediaPost quotes a statement released by Free Press research director S. Derek Turner: “While there may be a place for discussing reasonable usage-based billing, the scheme Frontier is testing is completely divorced from the underlying economics. Even worse than their price-gouging is Frontier’s assertion that a mere 5 gigabytes per month is a ‘reasonable’ amount of usage when just last month the National Broadband Plan reported that average Internet users with a fixed connection consume 9 gigabytes of data per month.”

Davis also managed to get a Frontier spokesperson on the record about the debacle, telling MediaPost, “the company is only trying to prevent some exceptionally heavy bandwidth users from degrading service for others on the network. She also says that people who received the letters were given an option of decreasing their bandwidth consumption or switching to a different, higher-priced plan.”

Yet the concept of DSL customers degrading the broadband experience of other customers on the network is itself controversial, as DSL providers have always emphasized they do not suffer from slowdowns like shared networks used by cable broadband providers.  While heavy consumption can theoretically congest “middle mile” networks that serve regional areas or connect telephone company switching offices, those congestion issues are not difficult to address when companies use fiber connections to connect them, as Frontier frequently does.  Indeed, Frontier is far more likely to suffer congestion issues when millions of former Verizon customers are piled on Frontier’s network.

Nowhere in Frontier’s e-mail does it tell customers they can reduce usage to retain service.  It only says “if you do not wish to switch to this new rate plan, you can have your service disconnected.”  Mound residents are faced with the prospect of immediately reducing usage from 100GB to just 5GB to stay within Frontier’s terms and conditions.  Under those conditions, they could do better with dial-up.

Meanwhile, those soon-to-be-discarded Verizon customers facing a transition to Frontier Communications may soon find themselves potentially impacted by some sort of usage limit as well, which could also apply to the areas served by FiOS.

Mike Rogoway at The Oregonian talked with Frontier spokesman Steven Crosby about Frontier’s plans:

I talked this afternoon with Frontier spokesman Steven Crosby, who said there won’t be tight bandwidth restrictions after Frontier acquires FiOS — but he indicated that there may be some restrictions.

Currently, Frontier’s user agreement sets a nominal 5 gigabyte cap on monthly bandwidth usage.

“You know, I know and everyone knows that’s a very low number,” Crosby said. “We don’t hold people to that.”

The letters that went out in Minnesota went to a small group of very heavy bandwidth users in one community, Crosby told me. It’s not meant to reflect a broader policy.

As Frontier prepares to take over Verizon’s operations in Oregon and other states — Crosby says the deal is on track and likely to close in late June or early July — Frontier is reviewing its Internet use policies.

I pointed out Comcast’s bandwidth cap, and told Crosby that it seems likely his company will do something similar. He left that possibility open, but said any Internet limits are still under discussion.

“I don’t know what that limit will be,” he said. “The one thing I do know is we don’t want to impact our customers.”

St0p the Cap! responds:

  • This is the first time Frontier has hinted that usage limits could eventually apply to the FiOS fiber-to-the-home service it is acquiring from Verizon, a network constructed to manage 21st century broadband traffic Frontier now also seems willing to limit;
  • Frontier does hold people to the 5GB usage cap when they are in violation of it, using it as an excuse to expose customers to far-higher-priced service plans or service disconnection.  If Frontier isn’t serious about it, why retain the language in customer agreements?
  • If Frontier’s Mound e-mail notifications do not reflect a broader policy, than the only customers who will see a change in the Acceptable Use Policy will be those in the Mound, Minnesota area.  If customers elsewhere see a change, it -does- reflect a broader policy after all.
  • As part of Frontier’s “review of Internet use policies,” the company should not defray expenses surrounding the Frontier-Verizon deal by dumping them on broadband customers with outrageously punitive pricing plans.
  • As for not wanting to impact customers, our response is “too late.”  Frontier’s original introduction of the 5GB usage allowance in the summer of 2008 impacted customers far and wide, and for its largest service area — Rochester, NY, gave Time Warner Cable happy hunting grounds to experiment with a usage cap of their own.

Wendy Davis at MediaPost offers some food for thought:

Frontier’s letters could well trigger regulatory or judicial scrutiny, especially given the seeming disconnect between the company’s acceptable use policy and its recent actions.

Of course, the underlying problem is the lack of competition. If consumers had more options for broadband providers, a company that threatened to disconnect its customers, or charge $99 or $250 a month for broadband service, might quickly find itself dealing with more pressing problems than public criticism.

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