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Earthlink from Charter/Spectrum is Dead: No New Customers Allowed

Phillip Dampier December 27, 2017 Charter Spectrum, Competition, Consumer News, Earthlink 35 Comments

Charter Communications has ended more than a decade-long relationship between Earthlink and Time Warner Cable by quietly pulling the plug on Earthlink’s cable broadband service.

As far back as November, Spectrum customer service agents have begun turning down customer requests to enroll in the alternative broadband service distributed by Spectrum/Time Warner Cable’s network and charged to monthly cable bills. With the exception of e-mail service, Earthlink over Time Warner Cable (and later Spectrum) was indistinguishable from cable company internet service and traveled over the same network. But customers used to enjoy significant savings by bouncing between new customer promotions from Earthlink and the cable company. Charter officials first closed that loophole by forbidding Earthlink from extending promotional pricing to existing Spectrum or Time Warner Cable broadband customers. Charter has since stopped enrolling new customers altogether.

Existing Earthlink customers can keep their service until further notice. Most are enrolled in 15-20 Mbps slower speed tiers originally identical to those offered by Time Warner Cable, but pay less than Spectrum’s standard $65 standalone broadband pricing.

“Spectrum now has absolutely no reasonable competition in the N.Y. Capitol District,” complains Stop the Cap! reader Jan Pedersen, who reported Spectrum told him Earthlink was no longer an option.

Earthlink does still resell AT&T DSL service in AT&T landline markets.

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kaniki
Member
kaniki

It is not just NY.. Here in PA, when spectrum took over, the eliminated all plans under $65.. The only good point is, the local ISP is starting to install fiber, and hopefully they get it installed faster, so I can get on it.. They have faster speeds, then spectrum’s fastest.. But, lower then their cheapest.. It is win win for the customers.. Only problem is, it is a waiting game until they get it installed in my area.. Besides that, there is no other competition for them here.. It has been like that since they took over..

Dimitri
Guest
Dimitri

“was indistinguishable from cable company internet service”
Actually this is not true. Earthlink internet never had the speed boost feature and I believe ipv6 is also not available.

Michael
Guest
Michael

That means the Earthlink email will cut SOON and we will be converting to “Spectrum” prices. Oh no! Oh well Earthlink severed us well. I have been a Time Warner Customer through Earthlink since 2005 and I have been paying $41.95. So that means I have to kiss the $41.95 good bye and hello JACKED UP HIGH PRICES. Called Spectrum and ask in regarding the cut off date and they said they do not know and that when it is time we will get physical mail regarding about this. The rep I talk too Mitchell states when it is converted… Read more »

kaniki
Member
kaniki

$69.95?? Here it is $64.99.. But, that is plus fees.. Wifi fee, cable modem lease fee, etc.. I have my own, so I do not have to pay for them.. But, if you do not have at least a docsis 3 cable modem, expect your current modem to not be compatible if you own..

Either way, I think that over $50 is way too much, for the lowest that you can buy..

Michael
Guest
Michael

Hi Kaniki, Yup that is what the rep said when I called Spectrum. I live in NYC. There is No Tax with Internet. Well I have my own modem which is 6141 so that is Docsis 3. Yes I agree over $50.00 is too much. The download speed starts at 200MBPS and upload is 10MBPS. If you have 400MBPS upload is 25MBPS add $25.00 and Gigabit Internet upload is 35MBPS that is $104.00 a month RIDICULOUS!! So Basically I will pay difference of $28.00 from $41.95 to $69.95. Too me it is like a “upgrade fee”. Now I have 605… Read more »

kaniki
Member
kaniki

Same here.. There is no tax here, in PA, either.., But where I am at, it goes from 60mb to 100mb.. Before spectrum took over, they actually had 3 plans under the $65 plan.. The lowest was $15, but that was for only 2 or 3 Mb down.. If you only want it to check email, or buy something off of online, you really do not need a 60Mb connection.. That is way overkill for that.. As for the prices you said.. If they try that here, they will be out of service in no time.. There is a local… Read more »

Michael
Guest
Michael

HI kaniki,

Yes that is true. What company is that they offer $60 for $150 up and down? There is no contract right? Maybe I can inquire them to “expand” to NYC so we can have a price competition with Spectrum so people do not have to pay a higher price. I can’t have $15 because I am not a senior. You are lucky to pay $15.00 a month. Those days are gone now.

kaniki
Member
kaniki

I can not get the $15 plan either.. My point with that was, they talk big to make themselves look good, but put soo many restrictions on it that almost no one qualifies.. Like, how many people do you know that make less then $700 a month at any age.. Basically, only people that never worked, or, those that work less then 20 hours a week, and at minimum wage, and are now retired (as you have to be on SS). That company is a local company called velocity.. https://www.vnetfiber.com/ If you have it installed, when they install the area,… Read more »

Michael
Guest
Michael

Hi kaniki,

Thank you so much for your reply. I will look into it. I will call them and make a suggestion to expand to the NYC area.

kaniki
Member
kaniki

You can try, but as they are a local company, and taking into consideration that they are new to fiber service, and that they have not even been in the fiber market long enough to get much of the local area done in it.. I do not see it happening.. Them going to NYC that is..

Michael
Guest
Michael

Hi kaniki,

OK I see. Well it never hurts to try. OK thank again.

Kevin
Guest
Kevin

I have Earthlink Extreme (50/5) within the Charlotte NC TWC/Spectrum market. As of my Jan 2018 bill it has gone from $41.95 to $46.95 ($5 increase) and is still listed on my bill as ‘Earthlink Extreme’. My guess is it will go up again another $5 next year. That was the old way TWC in this market transitioned from ‘introductory price’ to ‘regular price’… $5 per year. And the local offer here for internet only is $44.99 for one year/ $64.99 reg price but when I try to click on ‘upgrade services’ to see if I’m eligible for it, I… Read more »

Michael
Guest
Michael

Hi Kevin,

On my Jan 2018 it is still $41.95 and it never increased $5 ever. I guess it depends on what state you are in. Any increase is BAD but it is better then paying $65 a month. Well let’s try to hold on the current prices that we have before it get nixed and it goes to Spectrum pricing.

kaniki
Member
kaniki

I would love those prices.. Here, they only offer the $65 for customers, unless you are a new customer.. I tried seeing if I was eligible for any promotions, and they say yes, I am.. I can get internet and cable for “only” $40 each.. when bundled of course.. I tried to get on a lower plan before they changed over, and was told to wait because they were going to have “better” deals and pricing.. Yea, we all can see how that turned out.. I am not sure if they just flat out lied to me, or if the… Read more »

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