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CenturyLink Hires Third Party Vendor That Blatantly Lies to Customers About the Competition

CenturyLink is having a tough time competing against Tacoma, Wash.-based Click! Network, so the phone company hired third party vendors who are spreading lies about its community-owned competitor.

Click!, a division of Tacoma Power, recently upgraded its network to begin selling 100Mbps broadband to Tacoma residents. That proved a problem to CenturyLink’s outsourced sales force who cannot begin to offer those kinds of speeds to Tacoma residents over CenturyLink’s copper-wire facilities. So when you can’t compete, the next best thing is to lie.

The News Tribune reports CenturyLink’s door-to-door sales force is misinforming current Click! customers the service is shutting down and offering to transfer their service to CenturyLink.

“Customers have been told that Click! Cable TV is going out of business in the next couple of months,” said Tenzin Gyaltsen, Click! Network general manager. “That is not true. Click! Cable TV is still in business, offering competitive pricing – and will continue to do so for many years to come.”

A complaint will be filed with the Office of the State Attorney General against CenturyLink accusing them of an apparent violation of state law – RCW 19.86.020 – which states, “Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.”

“It’s a vendor we’re using,” Meg Andrews from CenturyLink admitted. “When we were made aware of the situation the vendor was told it is not in our best interest. It’s not really in our voice, or tone. It’s not a good thing for us. We’ve never had this type of experience before.”

Although the salespeople are not CenturyLink employees, the phone company hired the firm that employs them.

Tacoma residents enjoy the competition. Prices are lower than in nearby Seattle, and residents can choose from CenturyLink, Comcast, or one of three independent ISPs that provide service over the Click! Network.

One Tacoma resident told Community Broadband Networks the competition can’t afford to charge the usual prices other Washington residents pay:

I have Comcast in Tacoma and all I know is since there is competition down here Comcast is about half the cost as it is in Seattle. They give you a rate good for a year. When your year is up you call up and just say Click! and bam back down you go. A friend in Seattle once called Comcast with both of our bills with similar service and mentioned my price and they said I must live in Tacoma and they wouldn’t match the price.

The city asks anyone who hears a CenturyLink sales representative misrepresent Click! call 253-502-8900 to report it.

Pricing for broadband on Tacoma’s Click! Network

 

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  • Phillip Dampier: The problem is on the low end. Charter only has two speed tiers, Time Warner has a $14.99 basic Internet and a low end 6Mbps tier that are much less e...
  • Ian L: FWIW TWC's standard tier costs less than Charter's does, from what I gather, if you include modem rental. $58 + $8 per month for 50/5 adds up. And the...
  • chris: your lucky im stuck with eather cox cox cox or century the lost link who has max 20/896 have the 100/10 line from cox now...
  • Andrew: We can't win....
  • justin: Living in rochester, ny We have very few choices when it comes to internet. Unreliable and slow frontier DSL, Or reliable "decent" TWC. I say decent...
  • AP: I can't wait for Google Fiber to come to Tucson! I HATE COX WITH A PASSION! Cox's data caps are to prevent us from cutting the cable cord and nothing ...
  • Scott in Austin: Ugh. If this happens, I'm either going to the dreaded AT&T or moving to an apartment where I can get Google Fiber or Grande....
  • JD: CLEAR has without a doubt been the absolute BEST internet service I’ve ever (and I’ve used several ISP’s since 1991) used, PERIOD!!! Will Sprint ...
  • Jason: I agree, cap to limit congestion is a lie. So with capping everyone you have high congestion for the first two weeks of the billing cycle then it fal...
  • Jason: I work from home and I'll be damned if they are going to charge me any fees or cap my usage. Just wait until Google fiber comes to Phoenix and the ex...
  • chris: was just curious to what cox had to say about all this cash cow bussiness and heres what they told me Thank you for choosing Cox Communications....
  • Raymond: I'm with Cox. They almost doubled me speeds a few months ago at no extra charge (good). But now they capped me at 150 GB per month (not good). C...

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