Home » ViaSat Exede » Recent Articles:

Why Satellite Fraudband Still Sucks: Low Caps, Throttled Speeds, Almost-Useless Service

exedeDespite claims satellite broadband has improved, our readers respectfully disagree:

“Most people don’t know what data caps really are until they’ve had satellite based Internet service where the bandwidth is shared,” Scott S. reminds Stop the Cap! He’s a subscriber of Exede, a satellite broadband provider powered by the ViaSat satellite platform serving about 687,000 residential customers nationwide.

Online life can be a lot worse when you are stuck with satellite-based Internet access:

  • “I am only allowed to have 10GB per month total for everything and have a 12/3Mbps service. Anything over that and they either cap your flow or give you substantially lower bandwidth speed.
  • “You can’t go online with more than three devices (including your phones).
  • “You can forget Netflix or watching any shows online.
  • “You can forget playing ANY video games online.
  • “You can forget taking any college courses online without service interruptions (which I am).”

“And they still charge you as much as other ISPs do (at least $60/month) that provide no data caps and a MUCH faster speed,” Scott writes.

Exede offers most customers plans with 10, 18, or 30GB of usage per month. About one-third of the country, typically the most rural regions in the western U.S., can now choose faster plans at speeds nearing 25Mbps because those spot beams are underutilized. But most subscribers get considerably poorer service because about two-thirds of ViaSat’s residential satellite access beams are full. Despite that, Viasat still managed to find capacity to power in-flight Wi-Fi on JetBlue, Virgin America and some United Airlines aircraft.

Customers who have never had DSL or cable broadband tolerate the slow speeds and low caps better than those that move from an area served by a wired provider. Many of those customers call satellite broadband speed marketing claims “fraudulent” and complain low usage caps make it difficult to impossible to use the Internet to use multimedia content.

 

DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Phillip Dampier November 21, 2012 Broadband Speed, Consumer News, Data Caps, DirecTV, Rural Broadband, ViaSat Exede, Wireless Broadband Comments Off on DirecTV’s Expensive ViaSat Satellite Broadband: Up to 25GB a Month for $119.99

Rural Americans already depend on their satellite dish to receive hundreds of channels of television entertainment, but broadband over satellite has traditionally been slow, limited and very expensive.

There is little evidence things will change quickly for those without access to traditional cable or phone company DSL. But the launch of new, higher capacity satellites, have at least increased satellite broadband speeds and eased back on extremely low usage caps under a provider’s “fair access policy.”

This week, Viasat’s Exede broadband pricing through DirecTV was formally announced. The “up to 12Mbps” service will cost:

  • $39.99 for 10GB of monthly usage;
  • $69.99 for 15GB;
  • $119.99 for 25GB

These discounted prices are good for the first year of a two year contract. Prices increase $10 a month for the second year. Contract customers will have the $49.99 installation fee credited back on a future invoice.

There is one significant improvement: the satellite service removes the data cap between 12 midnight-5am daily – good for automated downloads, software updates and any other high bandwidth applications.

Customers have until Jan. 31 to sign up for the promotion.

 

Search This Site:

Contributions:

Recent Comments:

  • mike: I guess they mean like the upgrades Time Warner was in the middle of when the sale went through and Charter then dropped the ax on....
  • Taylor Langdon: I was told on the phone $69.99 was the lowest they'd go. I used online chat after that and got $64.99....
  • Paul Houle: EJ, all too often, "technology agnostic" seems to be a codeword for the same DSL and fixed wireless technologies that have (in the case of DSL...
  • EJ: Kevin S that is not a fair judgement to make. You just have to put requirements on the 25mbps which should be on all providers anyways. Simple require...
  • Kevin S: You (Bloomburg) had me in your corner in 100% support of your views and findings right up until the end...when you stated: "Bloomberg supports the FC...
  • Shaun: The same thing happened when Verizon happened, when Bell took over GTE.. GTE, was more like time warner, and was a decent company.. Bell.. another cha...
  • Shaun: Their own pricing plans proves this to be a lie. You know that the company is not going to give you "any" plan where they are going to "loose" money.....
  • L Nova: I really wish that these companies told wall street to f**k off and do what they feel is right to retain customers. Self-aggrandizing douchenozzles su...
  • Jim Jackson: Yeah when you introduce $65 billion in debt overnight that money has to come from somewhere. There is so little synergies in a cable company merger t...
  • Ronald: How long until those customers realize they get most of the good stuff with just the antenna, and decide they don't need Dish anymore?...
  • cartier repliques bijoux: cartierlovejesduas I remember travelling on the Coronation in 1938 and 1939Teo minutes stop at Newcastle on the way North and two minutes also at York...
  • FredH: Charters/Spectrum's executive team is so full of crap it isn't funny. Time Warner Cable was a blessing compared to Spectrum. I for one wish this mer...

Your Account:

%d bloggers like this: