Home » Fido » Recent Articles:

Fido Joins Parade of Cell Phone Companies Ending Per-Second Billing

Phillip Dampier July 5, 2012 Bell (Canada), Canada, Competition, Consumer News, Data Caps, Editorial & Site News, Fido, Koodo, Rogers, Telus, Virgin Mobile (Canada), Wireless Broadband Comments Off on Fido Joins Parade of Cell Phone Companies Ending Per-Second Billing

Fido puts per-second billing into the doghouse.

Canada, home of the three-year mobile phone contract, “service access fees,” high activation fees, unlock phone fees, $10 for 10MB of data, and $8 extra for “caller-ID” has had one thing going for it that American cell phone companies don’t offer — per-second billing.

Not anymore.

Our regular reader Alex writes to inform us that Fido (owned by Rogers Communications) has joined the parade of Telus’ Koodo and Bell’s Virgin Mobile Canada eliminating the money-saving billing feature for all new activations starting yesterday.

These prepaid customers will now pay by minute when they start new service or change an existing plan.

Mobile Syrup reached out to Rogers and obtained official confirmation and their explanation:

“Fido will adopt the common billing practice in Canada: per-minute billing beginning July 4th. This means that calls are rounded up to the nearest minute. This change will apply to new customers signing up with Fido. All customers who are on current plans with per second billing will retain this feature unless they change their monthly plan. The majority of customers should not notice any impact to their monthly bills. Fido offers several great plans with various call, text and data allowances that are designed to meet any need.”

The billing change further discourages Canadian consumers looking for a better deal in the prepaid market. It is the best alternative available from the handful of national carriers that charge considerably higher prices tied to an extra-long service contract and expensive data pricing.

Maybe not

Alex notes per-second billing was one of the great advantages Telus’ Koodo offered, and other competitors were initially forced to match that innovative pricing.

“Koodo’s new plans are simply the old plans, but with a $5/month increase for two calling features,” Alex notes. “Koodo found another way to gouge their customers: per-minute billing. They also removed 50 minutes from the $30/month (previously $25) plan, which used to have 150 minutes. At a time when Internet is the main demand, while talk and text cost virtually nothing to provide, Koodo is gouging.”

Koodo, Fido, and the other carriers are probably noticing that cell phone customers are talking on their cellular phones less than ever, and per-second billing can save an average of 25% off per-minute billing, especially for short conversations.

Alex has a petition up on Koodo’s website asking them to reconsider, but we’re doubtful they will. Rogers’ is not well-known for responding to customer desires for better, more cost-effective service.

Search This Site:

Contributions:

Recent Comments:

  • LG: Truly disgusting. Every time something like this happens, it further erodes trust and belief in our government. At this point, I think 3/4 of this c...
  • George: 802.11ax with 8x8:8 MIMO streams are hitting the market, and Comcast is stuck in the past with 2 stream MIMO on 802.11ac, playing ping-pong with high ...
  • K Richner: These apparently are just Plume Pods with custom Firmware I own 12 Plume Pods! That are not locked to a isp this is a rip off since they cost about th...
  • Paul Houle: There is hope for fixed wireless, at least for me, since I have no hope for Frontier. I have investigated some wireless offerings from MVNOs and si...
  • Ian Littman: Counterpoint: mmWave based 5G is going to be a bear to deploy, to the point that 5G NR from T-Mo et al will likely have nationwide coverage before mmW...
  • Butch Kara: We still have Centurylink DSL (or should I say, we have it when it works) supposedly 1.5Mbps, but usually 0.6 or slower (right now around 0.2). and ha...
  • Lee: Seems I need to amend my post about the closed fiber optic loop system. Frontier Communications is not installing it. It is an expansion of the Elkhar...
  • James: In the beginning I was hopeful of Frontier a good review but I just zcan't do it.. we switched from comcrooks recently oct. '17, the phone reps screwe...
  • Lee: Change the name from Spectrum to Speculum....
  • Lee: I am in Indiana. I used my Street Atlas program to figure they are installing 6.5 miles of underground fiber optic along the roads between the two sch...
  • Bob: I have Mohu Leaf antennas on both TV's and I get the locals that way also. All I know is that as a former regular DirecTV customer, they are trying v...
  • Phillip Dampier: Institutional broadband. Frontier owns the network that taxpayers subsidize and Frontier gets to charge whatever it wants for service on that network....

Your Account: