Home » Fido » Recent Articles:

Fido Joins Parade of Cell Phone Companies Ending Per-Second Billing

Phillip Dampier July 5, 2012 Bell (Canada), Canada, Competition, Consumer News, Editorial & Site News, Fido, Internet Overcharging, Koodo, Rogers, Telus, Virgin Mobile (Canada), Wireless Broadband Comments Off on Fido Joins Parade of Cell Phone Companies Ending Per-Second Billing

Fido puts per-second billing into the doghouse.

Canada, home of the three-year mobile phone contract, “service access fees,” high activation fees, unlock phone fees, $10 for 10MB of data, and $8 extra for “caller-ID” has had one thing going for it that American cell phone companies don’t offer — per-second billing.

Not anymore.

Our regular reader Alex writes to inform us that Fido (owned by Rogers Communications) has joined the parade of Telus’ Koodo and Bell’s Virgin Mobile Canada eliminating the money-saving billing feature for all new activations starting yesterday.

These prepaid customers will now pay by minute when they start new service or change an existing plan.

Mobile Syrup reached out to Rogers and obtained official confirmation and their explanation:

“Fido will adopt the common billing practice in Canada: per-minute billing beginning July 4th. This means that calls are rounded up to the nearest minute. This change will apply to new customers signing up with Fido. All customers who are on current plans with per second billing will retain this feature unless they change their monthly plan. The majority of customers should not notice any impact to their monthly bills. Fido offers several great plans with various call, text and data allowances that are designed to meet any need.”

The billing change further discourages Canadian consumers looking for a better deal in the prepaid market. It is the best alternative available from the handful of national carriers that charge considerably higher prices tied to an extra-long service contract and expensive data pricing.

Maybe not

Alex notes per-second billing was one of the great advantages Telus’ Koodo offered, and other competitors were initially forced to match that innovative pricing.

“Koodo’s new plans are simply the old plans, but with a $5/month increase for two calling features,” Alex notes. “Koodo found another way to gouge their customers: per-minute billing. They also removed 50 minutes from the $30/month (previously $25) plan, which used to have 150 minutes. At a time when Internet is the main demand, while talk and text cost virtually nothing to provide, Koodo is gouging.”

Koodo, Fido, and the other carriers are probably noticing that cell phone customers are talking on their cellular phones less than ever, and per-second billing can save an average of 25% off per-minute billing, especially for short conversations.

Alex has a petition up on Koodo’s website asking them to reconsider, but we’re doubtful they will. Rogers’ is not well-known for responding to customer desires for better, more cost-effective service.

Search This Site:

Contributions:

Recent Comments:

  • Lee: Ah the magic of corporate debt to pay dividends. They are not the first nor will they be the last to use debt to pay dividends....
  • Jackripper: What bs so now we are stuck with limited services and no consumer choice. Like mobs owning their own domain. How thuggish....
  • Josh: Still totally irrelevant so long as they have laughably tiny caps....
  • Derpson: Just ran speedtest on my galaxy s7, got a blazing 8/1. They need more towers next!...
  • Phillip Dampier: A paid subscription is required to access the article in question which is why you are probably having an issue. I have captured a screenshot which is...
  • Paul Houle: @rcxb, it could be worse. You could live in Frontier Country where you pay $90 a month for phone + 1 Mb/s DSL. Fiber prices for smoke signal s...
  • jhf5: I wonder what is in store for New York, wondering if 100Mb/ s will be standard service or not, NYSPC requirements say 100 required, though I am not su...
  • rcxb: Does anybody else remember back when AT&T DSL was $12.99/mo? Sure it was only 1.5Mbps, but I'm sure plenty of people would go for that speed at t...
  • Mike The Great: All I can say is LOL!...
  • Dave: Please post your references for your assertion that ATT made a $70,000 donation. All google searches just link back to you for this....
  • Phillip Dampier: That is a relief. I have WH-DVR service here, mostly so I can watch MSNBC Morning Joe and get annoyed by the always mercurial Joe Scarborough, which i...
  • hillary clinton: if you need a set top box on each tv for $7 my price will go up for that also unless I use a roku stick. $7 x $4 is $28 TWC I only use 1 hd box a...

Your Account: