Home » Click! Network » Recent Articles:

CenturyLink Hires Third Party Vendor That Blatantly Lies to Customers About the Competition

CenturyLink is having a tough time competing against Tacoma, Wash.-based Click! Network, so the phone company hired third party vendors who are spreading lies about its community-owned competitor.

Click!, a division of Tacoma Power, recently upgraded its network to begin selling 100Mbps broadband to Tacoma residents. That proved a problem to CenturyLink’s outsourced sales force who cannot begin to offer those kinds of speeds to Tacoma residents over CenturyLink’s copper-wire facilities. So when you can’t compete, the next best thing is to lie.

The News Tribune reports CenturyLink’s door-to-door sales force is misinforming current Click! customers the service is shutting down and offering to transfer their service to CenturyLink.

“Customers have been told that Click! Cable TV is going out of business in the next couple of months,” said Tenzin Gyaltsen, Click! Network general manager. “That is not true. Click! Cable TV is still in business, offering competitive pricing – and will continue to do so for many years to come.”

A complaint will be filed with the Office of the State Attorney General against CenturyLink accusing them of an apparent violation of state law – RCW 19.86.020 – which states, “Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.”

“It’s a vendor we’re using,” Meg Andrews from CenturyLink admitted. “When we were made aware of the situation the vendor was told it is not in our best interest. It’s not really in our voice, or tone. It’s not a good thing for us. We’ve never had this type of experience before.”

Although the salespeople are not CenturyLink employees, the phone company hired the firm that employs them.

Tacoma residents enjoy the competition. Prices are lower than in nearby Seattle, and residents can choose from CenturyLink, Comcast, or one of three independent ISPs that provide service over the Click! Network.

One Tacoma resident told Community Broadband Networks the competition can’t afford to charge the usual prices other Washington residents pay:

I have Comcast in Tacoma and all I know is since there is competition down here Comcast is about half the cost as it is in Seattle. They give you a rate good for a year. When your year is up you call up and just say Click! and bam back down you go. A friend in Seattle once called Comcast with both of our bills with similar service and mentioned my price and they said I must live in Tacoma and they wouldn’t match the price.

The city asks anyone who hears a CenturyLink sales representative misrepresent Click! call 253-502-8900 to report it.

Pricing for broadband on Tacoma’s Click! Network

 

Search This Site:

Contributions:

Recent Comments:

  • Dan: OK, it's not a dongle, it is a wireless hot spot. But computer supply stores will usually carry standard wireless dongles that you can use with statio...
  • Dan: If this is a USB connected dongle, it can be connected to a non-mobile PC as well (at the end of a cable if necessary to raise it to a better physical...
  • cruzinforit: Here is the cable occurence screen, this is where we'd assign service to individual boxes, so DVD boxes have DVR service. Maybe you only want hustler ...
  • cruzinforit: To be fair, there is a 6 week training course when you are hired, and most of that is devoted to icoms training and practice, and you learn really qui...
  • Phillip Dampier: Thanks for sharing some enlightening information. I can imagine a new person being confounded by some of this. Turnover is the enemy of ICOMS I guess....
  • Phillip Dampier: Actually, a Comcast rep changed the name of one of their customers to "Asshole Brown" in the billing system after an unpleasant encounter with the cus...
  • Joe V.: AT&T is the worst. F**king crooks....
  • Timothy James: Excellent inquiry! This obvious bait and switch is sure to raise a few red flags. It just doesn't get more clear-cut....
  • Timothy James: Uhh. Is the dirty Comcast joke... intentional?...
  • Cruzinforit: As a former TWC employee, I have a lot of experience with ICOMS, and CSG. I worked with both of them for 2 years. Let me say this, between the two o...
  • Stephen Sherry: Slowed progress for the pockets of investors who speak of trickle down, but keep the profits for themselves to creating a class of super rich exploite...
  • Eugene Powers: Thank you so much I will try it....

Your Account: