The capital city of Iowa will soon get citywide access to gigabit service from a new competitor when MetroNet fires up its fiber to the home network beginning in the spring of 2022.

MetroNet, based in Indiana, has developed a lucrative business competing with some of America’s lesser known telecom companies, which have generally offered poorer service and slower speeds. When MetroNet cuts the ribbon on its gigabit fiber network, it will compete with usage-capped cable operator Mediacom, which Consumer Reports has bottom rated for at least a decade, and underfunded phone company CenturyLink, which has struggled to keep up with cable operator upgrades.

Des Moines, Iowa

According to the Des Moines Register, the fiber overbuilder will invest $70 million in its Des Moines network, and will be the third local competitor for internet, phone, and video service. The company traditionally undercuts competitors on regular pricing and at least matches their introductory pricing. In Des Moines, Mediacom offers new customers gigabit speed for $79 per month, which almost doubles to $139.99 when the promotion ends. CenturyLink’s limited fiber network starts at $65 a month, but also rises significantly after the promotional pricing ends. MetroNet will charge $60 a month for gigabit speed with a $100 debit card rebate, with prices increasing after the sixth month to $69.95 for the next 12 months. After the 18th month, regular pricing ($89.95) will apply.. MetroNet does not impose any data caps or usage based pricing.

MetroNet already offers service in Davenport, Ames, and Bettendorf, and has similar networks under construction in Ankeny, Urbandale, Gilbert, Grimes, Johnston, Clive, Le Claire, Nevada and Mason City — all in Iowa.

Google Fiber also has a nearby presence in West Des Moines. The city is constructing a fiber network that Google will license to provide its fiber internet service to residents in that area.

MetroNet received significant assistance from “red-tape-cutting” city officials, and the network will use existing rights-of-ways, with cables placed on poles and underground. MetroNet expects construction to take up to three years to complete, and residents can follow the company’s progress on a special website.

KCCI in Des Moines reports on MetroNet’s entry into Iowa’s largest city. (1:59)

AT&T CEO John Stankey is still looking to wring costs out of the business, and the company’s rural landline customers are next to take the cut.

At this morning’s J.P. Morgan Technology, Media and Communications Conference for investors, Stankey said AT&T is considering mothballing landline facilities in rural parts of its service area and offer wireless service instead.

“We have a voice replacement service now, so that allows us to look at our options around the footprint […] and begin the work of starting to shed some of that footprint and reduce the number of square miles that have that fixed infrastructure in place [where] you’re never going to have an incentive to ultimately upgrade to fiber,” Stankey told investors, quickly correcting himself over use the word ‘never’ in favor of “the next several years.”

“The best way to serve them is with robust wireless infrastructure and stepped up investment in that case and we will do that,” he added.

AT&T has been testing fixed wireless replacement phone service in parts of the southern United States for several years, to very mixed reviews. In these trials, AT&T rural landline customers receive a wireless modem that connects with existing home phone lines. Internet service is provided over AT&T’s 4G LTE network.

Stankey

AT&T ceased marketing its DSL service last October, although some Stop the Cap! readers claim they still occasionally receive targeted invitations for DSL service in some areas. The company has allowed its current rural DSL customers to keep their service, but many don’t. The company lost almost 39,000 DSL customers in the first three months of this year, with so signs of stopping. Across AT&T’s landline footprint, which extends from the Great Lakes region to the South as far west as Texas and east to Florida, there are only about a half-million AT&T DSL customers remaining. Most of those customers keep the service because they have no other options.

If AT&T wins FCC approval to decommission its wired network in rural areas where it has no plans to provide fiber to the home service, customers will lose traditional landline phone service and DSL.

Stankey said any serious effort in that direction is unlikely to begin until 2023, largely because AT&T will not make the investments to bolster its rural wireless infrastructure until then.

The CEO also foreshadowed no immediate plans to follow Verizon into the 5G wireless home internet business. In fact, Stankey admitted AT&T’s network is likely inadequate to support the data demands of home broadband customers.

That leaves rural customers in AT&T’s service areas with no hope of high-speed upgrades unless a community broadband provider launches or a cable operator agrees to wire rural areas. There are still questions about the capacity next generation satellite internet service will have in rural areas and whether service will be adequate to meet today’s data demands.

AT&T’s customers in urban and major suburban areas have a brighter future, however. Stankey told investors AT&T will expand its fiber to the home service to another three million households in 2021 and at least four million more in 2022. Overall, AT&T plans to provide fiber service to around 30 million homes and businesses in its wireline service area. If adequate returns on investment can be realized, along with reduced upgrade costs to reach each home, Stankey suggested another 10 million customer locations could one day see fiber service as well.

Frontier is accused of not delivering the internet speeds it sells to consumers.

The Federal Trade Commission, along with law enforcement agencies from six states, today sued Frontier Communications, alleging that the company did not provide many consumers with internet service at the speeds it promised them, and accepted customer orders for internet speed tiers the company had no intention of actually providing.

In the complaint, the FTC and its state partners allege that Frontier advertised and sold internet service in several plans, or tiers, based on download speed. Frontier has touted these tiers using a variety of methods, including mail and online ads, and has sold them to consumers over the phone and online.

In reality, the FTC alleges, Frontier did not provide many consumers with the maximum speeds they were promised and the speeds they actually received often fell far short of what was advertised.

“When Frontier sends mail to a consumer’s residential address, or displays digital advertisements to consumers with residential addresses known to Frontier, Frontier has access to information indicating that it is unable to provide certain of its DSL Internet speed tiers to some consumers, based on factors such as the address’s distance from Frontier’s networking equipment, which Frontier can easily compute or estimate for many addresses,” the complaint stated. “In numerous instances, Frontier has sent consumers advertisements for DSL Internet service at speed tiers that Frontier could not provide to them.”

In early 2019, a management consulting firm analyzed, at Frontier’s direction and with Frontier’s participation, Frontier’s proprietary network data and internal records for nearly 1.5 million then-current DSL subscribers. This analysis found that approximately 440,000 of Frontier’s DSL subscribers, or nearly 30% of the population analyzed, were “potentially” “oversold” on speed tiers that
exceeded the actual speeds Frontier provided to them.

Frontier is also accused of violating Wisconsin state law by making demonstrably false statements about its service reliability. Frontier’s advertisements represent to consumers that they can receive uninterrupted “crystal-clear” phone service with “99.9% reliability.” But the lawsuit claims Wisconsin consumers routinely suffer from sound quality issues with their service. For example, consumers have complained that they experience a buzzing or static sound that makes hearing the other caller very difficult, if not impossible. The suit also claims that between 2018 and 2019, Wisconsin customers endured over 200,000 landline outages, with over 25,000 left unrepaired after 24 hours.

The FTC’s complaint was filed with the attorneys general from Arizona, Indiana, Michigan, North Carolina, and Wisconsin, as well as the district attorneys’ offices of Los Angeles County and Riverside County on behalf of the State of California. The plaintiffs seek court costs and restitution for consumers affected by Frontier’s allegedly deceptive behavior.

The Commission vote authorizing the staff to file the complaint was 4-0. The complaint was filed in the U.S. District Court for the Central District of California.

Maine’s broadband internet authority is proposing major changes to win public financing of broadband projects in the state, demanding better speeds and performance and giving more Maine communities the potential to construct their own public internet projects.

The ConnectMaine Authority (ConnectME), which traditionally modestly funds a variety of smaller scale internet projects in the state, wants to think big now that it has a budget over fifteen times its original size. With at least $15 million to spend this year and potentially tens of millions in federal broadband funding to manage, courtesy of Congress and the Biden Administration, the authority wants to make certain future projects can deliver the scale and service consumers need in the 21st century digital economy.

In April, ConnectME’s board voted to propose changing the criteria for broadband funding awards, now insisting that projects be capable of delivering at least 100/100 Mbps service, which is four times faster than the FCC’s current minimum definition of downstream broadband. The board hopes the faster speeds will be future-proof and more realistic of what consumers need to telecommute and access online classes, streaming video, and other high bandwidth services. The result of the proposed standards would likely require all future projects to be fiber to the home, although historically the vast majority of broadband projects funded by ConnectME in the past have been fiber to the home.

The authority has also proposed expanding the definition of what represents an “unserved/underserved” area qualified to receive public funding to include any address that lacks access to at least 50/10 Mbps service, up from the current standard of 25/3 Mbps. Such a change would likely open up funding in areas where only DSL service or wireless internet is currently available. Most cable operators can meet the new standard, so their territories would likely remain closed to public funding. Opposition from the state’s telephone companies was almost instant, however, represented in comments from Ben Sanborn, executive director of the Telecommunications Association of Maine, a state telecom lobbying group.

Sanborn considers the proposed changes negative because public dollars could end up funding competitors in areas already served by lower speed providers.

“Arguably, there are going to be a whole bunch of areas in the state that will be eligible for funding either from ConnectME or with federal dollars,” Sanborn told the Press Herald. “Our concern with that is that it is going to create a situation of overbuilding existing networks,” which could leave currently unserved areas out of getting any funding for service.

At present, about 11% of Maine homes still have no internet access, mostly in rural areas. Traditionally, telephone companies or co-op telecom providers are the most likely to provide rural internet service, but the costs to reach those not currently served can be prohibitive. Cable operators have been the least likely to extend service in rural areas, and cash-strapped telephone companies have been reluctant to replace rural copper wire networks that can extend for miles with fiber optics, just to reach a few dozen homes. As broadband penetration increases, the cost to reach remaining unserved homes typically rises as they are often the most costly to reach. Subsidy funding can make a considerable difference when determining the cost/benefit analysis of expanding service to these homes.

The authority is also hoping to inspire existing providers to adopt 100/100 Mbps as the new broadband speed minimum across the state, which it claims will meet the needs of customers. For cable providers, that likely will not happen until upgrades to DOCSIS 4.0 are implemented, unlikely in the short term. Cable broadband networks are designed to deliver much faster downstream speeds at the expense of uploads.

The newly available funds are likely to achieve a significant increase in the number of rural homes served, but probably will not be enough to achieve 100% penetration.

ConnectME plans a public hearing to discuss the proposed changes on May 13, with a final vote scheduled for later this month.

Altice USA is pushing hard to grab market share away from Verizon FiOS — its biggest competitor in the northeastern U.S., with a new customer promotion that offers a year of gigabit broadband speed for $45/month, as well as a $200 prepaid Visa gift card just for signing up.

To qualify for this rate, you must be a new Altice customer (or a customer that disconnected Altice service for at least 30 days). To get the gift card, you must be a new customer and have not received an earlier gift card from Altice in the last 12 months. This offer is good for residents of New York, New Jersey, and Connecticut.

The Bill Breakdown:

• $50/mo for 1 gigabit service (up to 940 Mbps download/up to 50 Mbps upload) + $5/mo discount for signing up for paperless billing and autopay (total equals $45/mo)
• $10/mo optional gateway modem/router rental fee
• $3.50/mo mandatory “Network Enhancement Fee”
• Your out the door price is $58.50/mo if you use their gateway, $48.50/mo if you bring your own.

Customers can also choose a 500 Mbps tier for $35 a month with similar fees.

If you sign up, you will also be offered the option of multiple TV packages, including a Basic TV package of 50 channels for $15/mo or a Core TV package of 210 channels for $25/mo. Home phone service is also available in this promotion for $10/mo. A bundle including gigabit internet, Core TV and home phone service is priced at $80/mo. There is no installation fee for customers that can manage their own inside wiring if needed.