Home » Broadband Speed » Recent Articles:

Lexington, Ky. Has a Solution for Its Charter/Spectrum Problems: A New Fiber Competitor

An Indiana company will spend between $70 and $100 million building a fiber-to-the-home network delivering gigabit broadband speed in Lexington, Ky., partly in response to months of consumer dissatisfaction with Charter Communications’ Spectrum service.

MetroNet could make Lexington the largest gigabit city in the country, according to the city’s mayor Jim Gray.

“Santa Claus is coming to town,” Gray said.

Headquartered in Evansville, Ind., MetroNet provides internet, phone and television service across a 100% fiber optic network in 35 communities in the midwest —  mostly in Indiana and the western suburbs of Chicago. The company started operations in 2005, wiring the community of Greencastle, Ind. Since then, it has grown with the financial support of billionaire investors including Microsoft founder Bill Gates and Nike’s Phil Knight. Oak Hill Equity Partners, a private equity firm, has a financial interest in MetroNet, along with investments in WOW!, Atlantic Broadband, Wave Broadband, and Cincinnati Bell.

MetroNet may have selected Lexington because it has a poorly received cable operator — Spectrum, and Windstream, a competitively inadequate phone company. Windstream does not provide the kind of service AT&T’s U-verse and AT&T Fiber offers in other Kentucky cities.

All of Lexington’s residents could get service from MetroNet is as little as three or four years, because the company has agreed to wire the entire urban service area, a departure from the “fiberhood” concept introduced by Google, wiring individual neighborhoods only after a sufficient number of customers pre-register for service and pay a deposit. The project is likely to win a quick approval from the Lexington-Fayette Urban County Council, allowing construction to begin in January. Because MetroNet sells television service, it will have to apply for and receive a franchise from the city.

“This means three things,” Gray said. “First, a fiber-optic network will provide gigabit speeds to homes and businesses. Second, it will bring a new cable provider to Lexington, which will bring competition to Spectrum and Windstream. MetroNet will have Kentucky basketball. Third, MetroNet has a great record of customer service.”

Prices and packaging:

  • 100/25Mbps $49.95
  • 200/75Mbps $59.95
  • 500/100Mbps $69.95
  • 1,000/250Mbps $89.95
  • Television packages range from $18-79 a month
  • Digital Phone service is $9.95 a month
  • Discounts of $10-20 a month are available for customers selecting a two year “price lock” agreement
  • a $9.95/mo “technology fee” also applies.

Although most welcome the competition, some noticed MetroNet does not intend to sell service at fire sale prices.

“I checked their rates in Lafayette, Ind. and they weren’t that cheap,” commented James Wood. “100Mbps internet + Standard tier TV+ phone was $146/mo for two years.”

MetroNet uniquely charges exactly the prices it pays for cable television networks, with no mark-up. (1:39)

Wave Broadband Offers Unlimited Gigabit Broadband for $80 in Wash., Ore., and Calif.

Phillip Dampier November 20, 2017 Broadband Speed, Consumer News, Data Caps, Wave Broadband No Comments

Wave Broadband, an independent cable operator providing service in the Pacific Northwest, has announced it now offers gigabit broadband service across its three state footprint of Washington, Oregon, and northern California.

Wave has been testing gigabit service in select multi-dwelling units in Seattle, Portland, and portions of greater San Francisco, but has now expanded service to all of its residential and business customers.

“We are thrilled to launch gigabit speeds throughout our coverage areas in Washington, Oregon, and California,” said Harold Zeitz, Wave president and chief operating officer. “During the past several years, Wave has focused on growing our fiber network specifically to accommodate gigabit and faster connections for our customers. The demand for fast, reliable internet connections at an affordable price is growing, and our Gig Speed Internet is the ideal solution for both residential and business customers.”

Details:

Wave Fiber 1000: 1,000/10Mbps for $80/mo year one, $99/mo thereafter. Unlimited data included (on slower plans, it costs an extra $20/mo).

In contract, Wave also offers a 100/5Mbps plan that includes a 400GB data cap for $50 a month. Doubling the cap to 800GB costs an extra $10 a month. Removing the cap entirely costs an extra $20 a month. That means customers seeking an unlimited experience can spend $10 more to move from 100Mbps to 1,000Mbps service.

Wave currently serves 673,000 homes in communities bypassed by Comcast, the region’s dominant cable operator.

Altice’s World Comes Crashing Down; No More Acquisitions Until Massive Debt Reduced

Drahi’s World

Shareholders have shaken Patrick Drahi’s dreams of being the next king of telecom in the United States by plunging Altice’s share price by more than a third in a single week, forcing Drahi to announce he won’t be making any additional acquisitions until the company’s staggering $59 billion debt is repaid.

Investors were also given a sacrificial lamb from the very sudden departure of Michel Combes, the ruthless cost-cutter that also served as titular operations leader of Altice’s European operations. Combes paid the ultimate price for the continued mediocre financial results at SFR-Numericable, which provides wireless and cable service in France and is Altice’s largest holding. That departure comes only two months after Michel Paulin, Drahi’s right-hand man at SFR, was also shown the door.

Drahi made it clear that he is formally taking back control of Altice, although observers have claimed he has always been in charge. European business analysts have uniformly described Altice as a company mired in crisis management, as European investors lose trust in Drahi’s business philosophy, which depends heavily on acquiring companies with other people’s money.

Drahi’s prominence in France came with his acquisition of SFR-Numericable just three years ago. SFR is France’s fourth largest wireless carrier and the company also has a prominent place in the wired telecom market, providing cable television, phone and internet service. Drahi has attracted investors with promises to wring every possible concession out of the companies he acquires. For financial markets, Drahi’s best trait is his ruthless cost-cutting and employee reductions. In France, employees have reported providing their own copy paper and toner cartridges for empty office printers, occasionally supply their own toiletries, and take turns mopping floors and vacuuming offices.

Employees of Altice-owned Suddenlink have been forced to take requests for replacement coffee machines for break rooms to skeptical company committees that review virtually every transaction. More recently, Cablevision technicians are complaining Altice eliminated their winter apparel budget, leaving workers without coats, bibs, overalls, or rain gear for the upcoming winter. Technicians will have to pay for their unsupplied winter gear out-of-pocket.

While shareholders and financial analysts bid up Altice stock on the premise that cost cutting would deliver better results, the fact France has a highly competitive telecom market brought unintended consequences for Altice and its shareholders: customers fled as cost cuts took their toll on service quality and support.

Competition Matters

Between the end of 2014 and mid-2017, SFR lost 514,000 subscribers in wired internet and 1.7 million mobile customers, delighting Altice’s competitors Orange, Free, and Bouygues Telecom. SFR’s internet problems are well-known across France. Altice’s attempt to offer a “one-box” solution for internet and television service has been of dubious value. Its equipment is notorious for failures, has compatibility problems with online games, and has high support costs. Altice is starting to bring similar equipment to the United States to supply its Cablevision customers, and technicians report many of the same problems are occurring in the U.S., adding they are skeptical Altice’s Le Box, known here as Altice One, will perform well for customers.

The biggest enemy of Altice in Europe is robust competition, which has allowed dissatisfied customers to switch providers in droves. SFR-Numericable, despite promises of fiber-fast speeds, has endured complaints about slow and uneven speeds and persistent service outages. Drahi’s original business plan was to upgrade broadband speeds and performance to win over France’s remaining DSL customers. That worked for a time, according to the French newspaper Libération, but not for long.

Paulin, who used to run the division responsible for Altice’s wired broadband, complained bitterly competitors have “polluted” his marketing campaign by advertising their 100% fiber optic networks, educating customers that Altice isn’t selling that. That ruined Drahi’s plans to slowly upgrade services with the belief customers are more captive to their broadband provider and wouldn’t switch providers if Altice took its time.

A competitor put it this way: “SFR’s remaining DSL customers have indeed migrated at the encouragement of SFR-Numericable… to Orange or Free’s 100% fiber optic network offerings.”

Accusations about service problems and slow upgrades were readily believed by customers because Altice drew headlines for its ruthless efforts to save money.

“First, the restructuring – cuts in spending and pressure on suppliers – has shaped its image as a bad payer,” notes the newspaper. “At the end of 2015, SFR was fined $400,000 for its late payments. Second, package price increases, imposed discreetly and justified by the addition of exclusive video content, annoyed customers when they found extra charges on their bills. Finally, recurring network problems have undermined user trust. The new satisfaction survey of UFC-Que declared SFR was in last place among operators.”

Altice’s one-box solution for TV and internet has proven troublesome for customers in Europe.

Altice blamed most of SFR’s problems on its previous owner, Vivendi, who it claimed underinvested in its network for years. But customers were in no mood to stick around waiting for upgrades. Throughout 2015 and 2016, customers fled, finally forcing Drahi to embark on costly upgrades of SFR’s wireless and broadband networks. Drahi’s investments in SFR amounted to only $2 billion in 2014 and $2.12 billion in 2015, but dramatically increased to $2.71 billion in 2016. By the beginning of 2017, the upgrades stemmed some of the customer losses as independent tests showed SFR’s 4G LTE service finally became competitive with France’s top two providers. SFR commissioned 5,221 new 4G cell sites over the last 12 months, beating 4,333 for Bouygues Telecom, 3,543 for Orange and a distant 2,010 for low-cost carrier Free.

Drahi also made headlines last summer by announcing SFR-Numericable was completely scrapping its coaxial cable networks in France (as well as in Cablevision territory in the United States) to move entirely to optical fiber technology, even in the most rural service areas. But the fiber upgrades are not being financed with cash on hand at Altice. Libération reports the $1.78 billion Altice will need to spend on fiber upgrades for France alone will be financed by more bank loans. Drahi hopes to eventually offer bonds to investors to internally finance fiber upgrades.

The Suddenlink/Cablevision Cash Machine

Drahi was banking on his ability to manage Altice’s debt and boost revenue by milking U.S. cable customers. Unlike in France, where competition and regulation have kept cable television and broadband prices much lower than in North America, Drahi saw enormous potential from the U.S. telecom market, where Americans routinely pay double or even triple the price many Europeans pay for television and internet access. Drahi sold investors on the prospects of slashing costs, initiating employee cutbacks, and raising prices for acquired U.S. cable companies. Suddenlink customers are particularly captive to cable broadband because the only alternative in many Suddenlink markets is slow speed DSL. Cablevision faces fierce competition from Verizon FiOS, but Verizon has sought to ease revenue-eating promotions that the company has offered in prior years. Both U.S. cable operators have raised prices since Altice acquired them.

Altice’s investors demand short-term results more than long-term prospects, and Altice’s heavy reliance on bank loans at a time when interest rates are gradually rising could spell peril in the future. Drahi used to promote a 38% profit margin to his investors with predictions of 45% in the future. Altice recently removed all predictions of its margins going forward, a sign Altice is being forced to spend more money than it planned on network upgrades and expensive exclusive content deals for French cable television customers that might otherwise switch providers to secure a better deal.

Increasing costs and decreasing customers pushed Altice’s net profit in the red in 2016. The company also faces a lump sum loan payment of $4.72 billion in 2022. For now, Drahi will continue to refinance his portfolio of loans to secure lower interest rates and better repayment terms, but investors no longer believe Altice can continue to carry, much less increase its debt load.

That has forced Drahi to declare he is suspending further acquisitions at Altice and will instead spend resources on paying down its current debts. If he doesn’t, any recession could spell doom for Altice if his bankers are no longer willing to offer favorable credit terms.

Comcast Boosting Speeds Across Central U.S.; Most Will Get 25-100Mbps Service

Phillip Dampier November 15, 2017 Broadband Speed, Comcast/Xfinity, Consumer News 4 Comments

Comcast is raising broadband speeds across its expansive Central Division, which covers customers in Alabama, Arkansas, Florida, Georgia, Indiana, Illinois, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, and Tennessee.

  • Performance Starter (10Mbps) increases to 25Mbps;
  • Performance (25Mbps) will now be 60Mbps;
  • XFINITY Blast! (75Mbps) rises to 100Mbps.

Customers subscribed to the Performance tier will see the biggest speed jump, rising by more than double the current speed.

The new speeds are gradually rolling out to customers in these states from mid-November until mid-December. In some cases, customers will need to briefly unplug their cable modems to get the free speed upgrade.

 

Defenders of FCC’s Ajit Pai Miss the Point on Cutting Broadband Speed Standards

Defenders of FCC Chairman Ajit Pai are rushing to defend the Republican majority’s likely support for an initiative to roll back the FCC’s 25/3Mbps speed standard embraced by his predecessor, Thomas Wheeler.

Johnny Kampis, writing for Watchdog.org, claims that broadband speed standard has had an adverse affect on solving America’s rural broadband gap.

After raising that standard, suddenly those areas with speeds below 10 mbps were lumped into the same group with those who could access speeds of 10-25 mbps, resulting in diminished focus on those areas where the broadband gap cut the deepest.

Raising the standard meant, too, that fans of big government could point to the suddenly higher percentage of the population that was “underserved” on internet speeds and call for more taxpayer money to solve that “problem.”

Kampis is relying on the talking points from the broadband industry, which also happens to support the same ideological interests of Watchdog.org’s benefactor, the corporate/foundation-funded Franklin Center for Government & Public Integrity. The argument suggests that if you raise broadband standards, that opens the door to more communities to claim they too are presently underserved, which then would qualify them for government-funded broadband improvements.

Kampis’ piece, like many of those published on Watchdog.org, distorts reality with suggestions that communities with 50Mbps broadband service will now be ripe for government handouts. He depends on an unnamed source from an article written on Townhall.com and also quotes the CEO of Freedom Foundation of Minnesota, which is closely associated with the same Franklin Center that hosts Watchdog.org. Kampis’ piece relies on sourcing that is directly tied to the organization hosting his article.

In reality, rural broadband funding has several mechanisms in place which heavily favor unserved, rural areas, not communities that already have 50Mbps internet access. ISPs also routinely object to projects proposed within their existing service areas, declaring them already served, and much of the funding doled out by the Connect America Fund (CAF) Kampis suggests is a government handout are being given to telephone companies, not municipalities.

Kampis

Kampis is satisfied free market capitalism will eventually solve the rural broadband problem, despite two decades of lackluster or non-existent service in areas deemed unprofitable to serve.

“So while Pai’s critics denigrate him because his FCC is considering lowering that broadband standard, he’s just correcting an earlier mistake, with the realization that the free market, not big government, will solve the rural broadband gap if given enough time,” Kampis writes. “And returning to the old standards will help ensure that the focus will be placed squarely on the areas that need the most help.”

Kampis suggests that free market solution might be 5G wireless broadband, which can potentially serve rural populations less expensively than traditional wired broadband service. Communities only need wait another 5-10 years for that to materialize, if it does at all.

Kampis claims to be an investigative reporter, but he didn’t venture too far beyond regurgitating press releases and talking points from big phone companies and opponents of municipal broadband. If he had spent time reviewing correspondence sent to the FCC in response to the question of easing broadband speed standards, he would have discovered the biggest advocates for that are large phone companies and wireless carriers that stand to benefit the most from the change.

Following the money usually delivers a clearer, more fact-based explanation for what motivates players in the broadband industry. In this case, the 25Mbps speed standard has regularly been attacked by phone and wireless companies hoping to tap into government funds to build out their networks. Traditional phone companies are upset that the 25Mbps requirement means their typical rural broadband solution – DSL, usually won’t cut it. Wireless companies have also had a hard time assuring the FCC of consistent 25Mbps speeds, making it difficult for them to qualify for grants. AT&T wasn’t happy with a 10Mbps standard for wireless service either.

Incidentally, these are the same companies that have failed to solve the rural broadband gap all along. Most will continue not serving rural areas unless the government covers part of their costs. AT&T illustrates that with its own fixed wireless rural broadband solution, which came about grudgingly with the availability of CAF funding.

The dark money ATM network hides corporate contributions funneled into advocacy groups.

The free market broadband solution is rooted in meeting Return On Investment metrics. In short, if a home costs more to serve that a company can recoup in a short amount of time, that home will not be served unless either the homeowner or someone else covers the costs of providing the service. By wiping out the Obama Administration’s FCC speed standard, more ratepayer dollars will be directed to phone and wireless companies that will build less expensive and less-capable DSL and wireless networks instead of investing in more modern technology like fiber optics.

Mr. Kampis, and others, through their advocacy, claim their motive is a reduction in government waste. But in reality, and not by coincidence, their brand of journalism hoodwinks readers into advocating against their best interests of getting fast, future-proofed broadband, and instead hand more money to companies like AT&T. The Franklin Center refuses to reveal its donor list, of course, but SourceWatch reported the Center is heavily dependent on funding from DonorsTrust, which cloaks the identity of its corporate donors. Mother Jones went further and called it “a dark money ATM.”

Companies like AT&T didn’t end up this lucky by accident. It donates to dark money groups that fund various sock puppet and astroturf operations that avoid revealing where the money comes from, while the groups get to claim they are advocating for taxpayers. By no coincidence, these groups frequently don’t attack corporate welfare, especially if the recipient is also a donor.

New York’s rural broadband initiative is on track to deliver near 100% broadband coverage to all New York homes and has speed requirements and a ban on hard data caps.

Raising speed standards does not harm rural broadband expansion. In New York, Gov. Andrew Cuomo’s broadband expansion campaign is on track to reach the remaining 150,000 homes still without broadband access by sometime next year. His program relies on broadband expansion funding that comes with requirements that insist providers offer internet access capable of at least 25Mbps (with a preference for 100Mbps) for $60 or less and a ban on hard usage caps. Kampis claims the 25Mbps speed standard hampers progress, yet New York is the first state in the nation moving towards 100% broadband availability for its residents at that speed or better.

Chairman Pai’s solution is little more than a gift to the country’s largest phone and wireless companies that would like to capture more CAF money for themselves while delivering the least amount of service possible (and keep money out of the hands of municipalities that want to build their own more capable networks). The evidence is quite clear — relying on the same companies that have allowed the rural broadband crisis to continue for more than 20 years is a stupendously bad idea that only sounds brilliant after some corporation writes a large check.

Search This Site:

Contributions:

Recent Comments:

  • MarkLex: I looked on Yelp and there are only 11 reviews for MetroNet - but they are all horrible reviews....
  • George: The Public Service Commission should rescind the merger of Charter and Time Warner. Spectrum is GREATLY overcharging NOW!!!...
  • BobInIllinois: Correction to above: MetroNet so far has 3 SW Chicago suburb retail offices in Oswego, Plainfield, and Romeoville, IL....
  • BobInIllinois: Thanks for the MetroNet financial info above. Detecting a private equity trend in these fiber overbuilders. Overbuilders seem to be interested in sm...
  • msexceptiontotherule: Something tells me that transparency isn't Pai's top priority. Just when it seems like things are slightly not terrible......
  • MarkLex: I live in Lexington and I actually have had Windstream for years and it's very consistent. But this is awesome. More competition!!...
  • Ian L: MetroNet's prices aren't too bad, honestly. Sure, they're not the $55 Google is charging for gigabit in San Antonio. But you can also get TV from them...
  • JayS: "Pai’s proposal would require internet service providers to disclose whether they allow blocking or slowing down of consumer web access or permit so-c...
  • Josh: sigh Of course he does. Elections have consequences, people......
  • kaniki: I would say, as a whole, most places really only have one option. Especially in rural areas.. The only places that will usually have at least 2, will ...
  • kaniki: Trust me, I know this.. Look at the current merger / takeover / buyout in alaska.. They are charging something like $180 to get unlimited internet at ...
  • EJ: As I have stated before if these companies are smart they will collaborate together and make it clear that if net neutrality is reversed they will col...

Your Account:

%d bloggers like this: