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Huge Spectrum Outage in Central Florida Causes Crowds to Swell at Area Cable Stores

Phillip Dampier September 10, 2018 Charter Spectrum, Consumer News, Video 4 Comments

Downdetector shows a major service outage for Spectrum customers in Central Florida.

A widespread service outage affecting Spectrum customers in central Florida that began Sunday caused a crowd of 100-150 customers to turn out at a Spectrum office on Semoran Boulevard in Orlando this morning to switch cable boxes or cancel service.

Customers lost television service Sunday evening and the outage continues in many areas, leaving thousands without service for more than 14 hours. Orange County Public Schools spent this morning without internet service, also provided by Spectrum. The school district e-mailed parents:

“OCPS families, we want to make you aware that throughout our community the internet and networks are down throughout due to issues with Spectrum. This outage is impacting many of our schools. At this time, Spectrum cannot provide a timeframe for restoration of service. We want to make you aware that contacting schools may be limited due to the outages. We also want to assure you our digital classrooms are always prepared to adjust to such circumstances as they can use blended methods for learning so instruction can continue regardless of problems with the internet. Thank you for your support. We will update you as we get new information.”

Many customers are angry about what they perceive as a deterioration in service after Charter Communications acquired Bright House Networks.

“It seems like since Spectrum has taken over from Bright House, every time the wind blows, the cable and the boxes go out and you have to come down here and stand in a line to change a box. It’s a waste,” Spectrum customer George Roberts told WFTV.

Communities affected include: Orlando and surrounding suburbs, Cape Canaveral, Sanford, Daytona Beach, Sky Lake, Palm Coast, and beyond.

“The storms last night caused damage to operations impacting customers in the Central Florida region,” said Spectrum spokesperson Joe Durkin. “I won’t speculate on completion but as Spectrum engineers are working to restore full video services to our customers and as time goes on – some areas are coming back. We confirm there’s no internet outage at all that could still be affecting Orange County Public Schools.”

Spectrum, like most cable operators, will not issue a service outage credit unless customers specifically request one. The best way to do that is to login to Spectrum’s website and use online chat or call your local cable office and ask for a service outage credit.

WFTV in Orlando reports angry crowds gathered at a Orlando Spectrum cable store to switch boxes or cancel service because of a service outage impacting Central Florida. (2:08)

 

Currently there are 4 comments on this Article:

  1. John says:

    This is when the chickens come home to roost, Charter/Spectrum are noted for not spending money
    on infrastructure.

  2. J.B. says:

    I agree that your advice (“… or call your local cable office and ask for a service outage credit”) would be a great way to easily request a credit but my local Spectrum office doesn’t publish its phone # and I’m 100% certain that my local Spectrum (formerly TWC) office never has taken phone calls from customers,.

  3. J.B. says:

    Thanks, but I don’t have their phone service; can barely stomach having to have them as my ISP, but there are no other REASONABLE options where I live. When I called the 833 (toll-free) # you provided, it’s no quicker at getting to a human than the phone # that’s printed on my bill. Neither # will allow me to reach someone at my “local (Specturm) office”.

    Also, for me, their Live Chat contact option has always proven to be an exercise in gross inefficiency, so sending a DM to their support acct. on Twitter appears to be the most efficient way for me to request a credit.







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  • J.B.: Thanks, but I don't have their phone service; can barely stomach having to have them as my ISP, but there are no other REASONABLE options where I live...
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  • J.B.: I agree that your advice ("... or call your local cable office and ask for a service outage credit") would be a great way to easily request a credit b...
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