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Spectrum Launches Gigabit Upgrades Across Upstate New York, Dozens of Other Cities

Phillip Dampier April 25, 2018 Broadband Speed, Charter Spectrum, Competition, Consumer News 10 Comments

Charter Communications today launched gigabit broadband upgrades across dozens of U.S. cities, including almost all of upstate New York (excluding Buffalo) and large parts of Texas, Ohio, California, and Virginia.

With the latest upgrades, customers in these cities are also getting speed bumps for Spectrum’s Internet Ultra package, which will now offer speeds of 400/20 Mbps. Customers can visit Spectrum.com to review their local speed options. Upgrades to the Ultra tier usually carry no service charges, but moving to gigabit speed will come at a cost — a mandatory $199 installation fee, with a service call required.

Some customers may need to swap out or replace their existing cable modems to take full advantage of 400+ Mbps speeds. A list of modems authorized for use on Spectrum’s network along with the speeds they support can be found here.

In other cities where Charter has already launched gigabit service, customers with Standard 100 Mbps internet plans also received a free upgrade to 200/10 Mbps, but readers report that speed upgrade has not yet taken place in areas launching gigabit service today:

  • Arizona: Yuma
  • California: Los Angeles, Palm Springs, San Diego, El Centro
  • Kentucky: Louisville, Bowling Green, and Paducah
  • Massachusetts: Boston (Suburbs)
  • Nebraska: Lincoln, Omaha
  • New York: Binghamton, Albany, Syracuse, Rochester, Elmira/Corning, Utica, and Watertown
  • North Carolina: Greensboro, Wilmington, and Greenville
  • Ohio: Dayton, Cincinnati, Youngstown, Lima
  • Pennsylvania: Wilkes-Barre and Pittsburgh
  • Tennessee: Tri-Cities, Chattanooga, and Knoxville
  • Texas: Dallas/Fort Worth, Waco, El Paso, Beaumont/Port Arthur, and Wichita Falls
  • Virginia: Roanoke/Lynchburg, Norfolk (Suburbs) and Tri-Cities
  • Wisconsin: Milwaukee, Green Bay/Appleton

For most customers, here is Spectrum’s current broadband pricing (new customer promotions may offer significantly lower rates and bundled pricing may differ):

  • $64.99 Spectrum Internet Standard 100/10 Mbps (will eventually be upgraded to 200/10 Mbps)
  • $54.99 Spectrum Internet Standard 100/10 Mbps with Spectrum TV (will eventually be upgraded to 200/10 Mbps)
  • $89.99 Spectrum Internet Ultra (400/20 Mbps)
  • $79.99 Spectrum Internet Ultra (400/20 Mbps)
  • $124.99 Spectrum Internet Gig (940/35 Mbps)
  • $114.99 Spectrum Internet Gig (940/35 Mbps) with Spectrum TV

Currently there are 10 comments on this Article:

  1. joe says:

    Its about time ROCHESTER gets gigabit speeds! Buffalo, Auburn and Syracuse had Verizon Fios for a long time (in certain areas of the cities) but Rochester has ALWAYS been behind, so although “Spectrum” is not the best I am glad to see we are FINALLY catching up. For as hated “Spectrum” (cable) is, their internet isn’t THAT bad in my opinion. it has its days though. I just hate that everything is so expensive with cable and in order to get anything “cheaper” you have to bundle, but that is how all the cable giants are.

  2. Conan says:

    Live long and invest, Tom Galisano.

  3. Cal says:

    Greenlight has been doing gigabit speeds in Rochester, but I know what you mean.

    I’m personally more excited to see the base download speeds doubled to 200mbps.

  4. DCUNY says:

    Does not appear any Spectrum 200MB speed upgrades have happened in Hilton, NY yet. Although my Arris SB6190 modem sees 24 channels where a month ago it only saw 16 channels.

  5. Ron Dafoe says:

    Rochester has not always been on the losing side of broadband. Back in the 90s we were one of the first in the country to get cable internet at 10 Mb speed. I know, I had it installed the first week that it was available. With the decline of Kodak, Xerox and B&L in the area, we have been regulated to second rate.

    In Churchville, I just signed up for 1 Gb speed. I saw 940 Gb once on a speed test, now I get usually between 4-550 Gb on a speed test. However, I have yet to test directly from the modem without anything connected on my network since it was installed. I regularly have 20 devices connected with 6-10 active at any one time while I am home. Why Gb speed? I have 3 teenagers, with phones, tablets, game machines and computers. Each has at least 1 friend over regularly enough to warrant the upgrade. Add that to as soon as DirecTV NOW gets local channels and the DVR up for everyone, and our primary TV will switch from DTV to streaming. Right now, we are at about a 30 DTV/70 streaming split.

  6. Ryan says:

    I am glad to see signups and the technology are now live. I will do a speedtest when I get home tonight to see if it is live within the city limits yet.

  7. Ben says:

    With this speed upgrade, my SB6141 will not cut it anymore. Is it worth it to buy a new modem or just have Spectrum supply me with one since they don’t charge a rental fee? If it is worth it, what DOCSIS 3.1 modem do you guys recommend?

  8. Bob says:

    Ben, if you are getting the gig service, you have to use a modem that the tech will bring with him to your home.

    I am using one of their modems for my 100/10 service and it is working great.

    I am not clear as to whether the two lower levels have 3.1 available to them or not at this time.

  9. Todd says:

    Would be nice to see them do something on the upload side.







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  • Todd: If the fine print is that bad, it's just as bad as Spectrum's $14.99 Internet Assist. They offer it, but no one can actually qualify to get it. It s...
  • Mike W.: They are not doing the right thing by any means. This is simply a PR stunt to make them look good to everyone who doesn't realize this is a BS progra...
  • Dylan: I better be getting 200mbps instead of 100 soon then if I do get a increase from $55 to $60 for bundle internet services. I understand the investments...
  • Charles Dennett: Just looked at my bill dated October 14. I'm in the Rochester, NY market. I have Spectrum TV select ($64.99/month), DVR Service ($12.99/month) and 10...
  • Gale Blue: It’s sounds good until u paid ur money and then u get an email saying they need additional info smh I am a mother who lives wit my daughter and the ca...
  • Victor Bosnich: Have been trying to return this junk and get my refund of $100+ for months, finally had chat with technician, told him situation, he sent me to next p...
  • Jr: Can I still use the same wifi router they gave me? I'm going to get the Netgear but it says I need a router to get WiFi so what do I do?...
  • RJ: I get great service from Charter with Internet. Their upload speed sucks so they need to upgrade, innovate and get Full duplex going. I'd love to have...
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  • fhall1: The PSC should also make a point of extending other "conditions" that were agreed to as part of the TWC buyout. For example - data caps. Spectrum ag...
  • Frontier Employee: I am a current Frontier Employee and I can promise you that the company's lack of concern for those less fortunate does not solely reside with its cus...
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