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Comcast Adds 4G Backup to Cover Internet Outages for Businesses

Phillip Dampier January 11, 2018 Comcast/Xfinity, Consumer News, Wireless Broadband 2 Comments

Comcast’s Business division has introduced the first automatic 4G backup internet connection service for commercial customers who experience an internet outage or network problem.

Comcast’s Connection Pro ($29.95/mo) offers automatic switching to a backup 4G LTE wireless internet service that will keep business customers connected to the internet until Comcast’s wired broadband connection is repaired and goes back online.

“Internet connectivity is critical for any business. Losing their connection – even shortly – can be disruptive,” said Jeff Lewis, vice president, data product management, Comcast Business. “Comcast Business understands that businesses need a redundant back-up solution to help stay connected and provide greater peace of mind in the event of a power or internet outage.”

The service targets small businesses and retailers and is marketed as a backup for cash registers/credit card point of sale terminals, email, and cloud services, and includes battery backup to maintain connectivity for up to eight hours in the event of a power outage.

Business customers can also access an online control panel to remotely monitor outages at individual business locations.

Currently there are 2 comments on this Article:

  1. kaniki says:

    So, they sell “uninterrupted” service, and then you have to pay an extra $30 on top of your normal rates, to get a backup, to subsidize their service, for when it goes down, even though it is sold as “uninterrupted”?? OK then.. Then add in, even if you do offer “4G” service, what happens if that service is over-bloated?? After all, 4G means off of cell towers, and we all know that no company has 100% reliability in it.. Especially if you are not in close proximity to a tower.. As in, the edge of its service..

    May be my opinion, but since they charge higher fees for businesses, then residential people, then, if they have such confidence in their own network, and system, why don’t they just give this to their customers for free.. Because basically, they will only need it if the company does not provide what they sold anyways..

    • EJ says:

      Yep, yep they have essentially created another way to profit off of their shotty lower up time network. Give the guy that thought of this a big fat raise if it sells. Hopefully the businesses won’t be stuck in a contract. I can almost guarantee that whoever is on this plan is pretty low in the hierarchy of who gets the bandwidth off that tower and/or network. Still I’m sure it will be a hit because a bunch of companies lose a bunch of money when their credit card machines don’t work and this will be cheaper then almost any other form of back up available. As usually the consumer is stuck between a rock and hard place.







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