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Outage Hits Comcast, Other Internet Customers; CenturyLink’s Level 3 Takes Responsibility

Phillip Dampier November 6, 2017 CenturyLink, Comcast/Xfinity, Consumer News No Comments

The culprit?

A major internet outage is affecting internet users nationwide since this morning, particularly those subscribed to Comcast’s internet service.

“Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix,” Comcast tweeted to its customers this morning.

The outages are not just affecting Comcast customers, however, with sporadic slowdowns and problems also reported by Charter/Spectrum, AT&T, and Verizon customers.

One factor that may explain the outage affecting customers beyond Comcast is CenturyLink’s Level 3, which provides backbone services for several ISPs.

Outages affecting Level 3 just happen to be in major Comcast service areas.

Level 3 eventually did take responsibility for the outage in a statement to the media:

On Monday, Nov. 6, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes.

On Nov. 1, Level 3 officially became part of CenturyLink, as part of a $30 billion acquisition. Hopefully CenturyLink will spend a bit more and build additional redundancy into Level 3’s network.

As of 30 minutes ago, Comcast claims the internet outage has eased.







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  • FredH: @Nick - it sounds like you were a previous Charter/Spectrum customer, not a former TWC customer - correct? If so, that's a totally different scenario...
  • Homeslice: Myself and many of you on here have been waiting for Charter to upgrade the speed as they had stated a while ago. I ended up finding this site that b...
  • Phillip Dampier: There are third party companies selling Russian language channels in the U.S. Russia TV Company claims to offer over 200 Russian Federation TV and rad...
  • Phillip Dampier: Thanks for the tip....
  • Phillip Dampier: Oh how clever they are. They want you to abandon the old $14.99 TWC Everyday Low Price internet plan to qualify for this. I wouldn't take this deal if...
  • jeff: if u tell the system u want to be a new customer it will let u add the choice option after selecting internet only. if current customer with tv it do...
  • EJ: Kaniki we all know what is happening. They charge that because they can. In most areas there one competitor is inferior so they can charge to much and...
  • Todd: And 300M to Charter/Spectrum is peanuts. They increased ELP Internet from $14.99 to $19.99. I'm not a math major, but let me see if I have this righ...
  • Todd: I got called with this offer yesterday, actually. The problem with this, is yes, at $22, it seems like a good deal, and I'd almost consider it. Exce...
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  • kaniki: and yet, they still do nothing about the things that people need more.. Like an internet service that they can afford.. Cable is a luxury, but, a lot ...
  • L. Nova: In the long run it is cheaper for CenturyLink to partner with streaming providers Netflix, Amazon, Sling TV & HULU and the hardware streaming box ...

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