Home » CenturyLink »Comcast/Xfinity »Consumer News » Currently Reading:

Outage Hits Comcast, Other Internet Customers; CenturyLink’s Level 3 Takes Responsibility

Phillip Dampier November 6, 2017 CenturyLink, Comcast/Xfinity, Consumer News No Comments

The culprit?

A major internet outage is affecting internet users nationwide since this morning, particularly those subscribed to Comcast’s internet service.

“Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix,” Comcast tweeted to its customers this morning.

The outages are not just affecting Comcast customers, however, with sporadic slowdowns and problems also reported by Charter/Spectrum, AT&T, and Verizon customers.

One factor that may explain the outage affecting customers beyond Comcast is CenturyLink’s Level 3, which provides backbone services for several ISPs.

Outages affecting Level 3 just happen to be in major Comcast service areas.

Level 3 eventually did take responsibility for the outage in a statement to the media:

On Monday, Nov. 6, our network experienced a service disruption affecting some customers with IP-based services. The disruption was caused by a configuration error. We know how important these services are to our customers. Our technicians were able to restore service within approximately 90 minutes.

On Nov. 1, Level 3 officially became part of CenturyLink, as part of a $30 billion acquisition. Hopefully CenturyLink will spend a bit more and build additional redundancy into Level 3’s network.

As of 30 minutes ago, Comcast claims the internet outage has eased.







Search This Site:

Contributions:

Recent Comments:

  • George: The Public Service Commission should rescind the merger of Charter and Time Warner. Spectrum is GREATLY overcharging NOW!!!...
  • BobInIllinois: Correction to above: MetroNet so far has 3 SW Chicago suburb retail offices in Oswego, Plainfield, and Romeoville, IL....
  • BobInIllinois: Thanks for the MetroNet financial info above. Detecting a private equity trend in these fiber overbuilders. Overbuilders seem to be interested in sm...
  • msexceptiontotherule: Something tells me that transparency isn't Pai's top priority. Just when it seems like things are slightly not terrible......
  • MarkLex: I live in Lexington and I actually have had Windstream for years and it's very consistent. But this is awesome. More competition!!...
  • Ian L: MetroNet's prices aren't too bad, honestly. Sure, they're not the $55 Google is charging for gigabit in San Antonio. But you can also get TV from them...
  • JayS: "Pai’s proposal would require internet service providers to disclose whether they allow blocking or slowing down of consumer web access or permit so-c...
  • Josh: sigh Of course he does. Elections have consequences, people......
  • kaniki: I would say, as a whole, most places really only have one option. Especially in rural areas.. The only places that will usually have at least 2, will ...
  • kaniki: Trust me, I know this.. Look at the current merger / takeover / buyout in alaska.. They are charging something like $180 to get unlimited internet at ...
  • EJ: As I have stated before if these companies are smart they will collaborate together and make it clear that if net neutrality is reversed they will col...
  • EJ: I think you are confused on what Net Neutrality really is. It is not about ads, it is about the ability for your provider to control the bandwidth bas...

Your Account:

%d bloggers like this: