Home » CenturyLink »Consumer News »Data Caps » Currently Reading:

CenturyLink Drops Hard Usage Cap Trial; “No Longer Aligns With Our Goals”

Phillip Dampier July 3, 2017 CenturyLink, Consumer News, Data Caps 4 Comments

CenturyLink has ended a year-long trial of usage-based billing for its customers, claiming charging for excess usage “no longer aligns with our goal to simplify offers and pricing for our customers.”

The data cap and overlimit program was first market tested in Yakima, Wash. in 2016, but has now been dropped with no plans to extend usage-based billing to any other CenturyLink customers.

“If you incurred overage charges related to this program, those charges will be credited and appear on your July monthly billing statement,” CenturyLink reports. “No action is required on your part, and there are no impacts to your existing CenturyLink service.”

CenturyLink does have a program of “soft caps” — generally unenforced data allowances for its customers:

  • 1.5Mbps plan: 150GB
  • 1.5Mbps-999Mbps: 250GB
  • 1Gbps: No download limit

“CenturyLink will weigh variables such as network health, congestion, availability of customer usage data, and the line speed purchased by the customer as factors when enforcing this policy,” writes the phone company. “Customers who are subject to enforcement receive a web notification and/or written communication from CenturyLink providing notice that they have exceeded their usage limit.”

In practice, very few customers are ever bothered by CenturyLink regarding their usage.

Currently there are 4 comments on this Article:

  1. […] “Because this approach no longer aligns with our goal to simplify offers and pricing for our customers, we have decided to end this program, effective May 3, 2017,” CenturyLink said in an announcement that was detailed in a Stop the Cap article this week. […]

  2. […] “Because this approach no longer aligns with our goal to simplify offers and pricing for our customers, we have decided to end this program, effective May 3, 2017,” CenturyLink said in an announcement that was detailed in a Stop the Cap article this week. […]

  3. […] "لأن هذا النهج لم يعد يتوافق مع هدفنا لتبسيط العروض والتسعير لعملائنا، قررنا إنهاء هذا البرنامج، اعتبارا من 3 مايو 2017"، وقال سينتوريلينك في إعلان الذي كان مفصلة في مقالة وقف الغطاء هذا الأسبوع . […]

  4. LG says:

    If they were serious about this, it sure doesn’t look like it. A 250Gb / month limit? This month I went over that in the first 9 days of the month. Downloading games from Steam, or on a game console eats up bandwidth, but without that I’m still over 250Gb/month.







Search This Site:

Contributions:

Recent Comments:

  • PAUL: I JUST CANCELED HULU BECAUSE THEIR ROKU SCREENS CHANGES ALMOST EVERY DAY. ALSO HULU LISTS CHANNELS, NOT ALL THE SHOWS ON ABC,CBS, NBC AND FOX ARE AVAI...
  • nbeacon: The valid complaints with Spectrum/TWC have visited me many times over. Then suddenly my bill went from $76 to $102 without any notice. This charge ...
  • LG: It is now Sept. 23rd, and the same is true. I am using a neighbor's satellite internet while my Comcast is still out. Many promises of "by 7pm if n...
  • LG: (Sorry i wrote 911 twice)...
  • LG: Yes, I agree this "HD fee" is hysterical. It would be even funnier if people knew their picture is barely HD or not at all. There isn't enough bandw...
  • Brian: Let me tell you a little story about cable companies, they like to charge their customers even when there are no service to be had, well I learned a l...
  • Geroge: 100mbps is now base speed in many areas that aren't maxx...
  • Ed: I find it amazing that anyone expected Frontier to do anything differently...they have never been an invest and build company...they have always been ...
  • kim collins: i work for Frontier. And i have to say there is alot of people who still need their landlines because cell service is not available to them. Frontie...
  • Lee: Those who own the land leased to cell towers, they should NOT have sold the land, need to get good legal council on the terms of the lease if the comp...
  • Rex: The lights in your home (whether incandescent, CFLs or LEDs) emit far more electro-magnetic radiation (over the course of a day) than you could ever g...
  • Adam: That's pretty unfair to Frontier... Obviously AT&T and Verizon sold off big chunks of their wireline operations because they saw the end of profi...

Your Account:

%d bloggers like this: